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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Cisco VNI Report on Mobile Video

The past few weeks, I have mentioned the February 2016 Cisco VNI report to make some points about WiFi.  However, the Cisco VNI report...

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Windows 10 Includes Flipboard and Candy Crush Bloatware

Its Memorial Day weekend and while most of you are out in the park, having hot dogs, etc., I'm captivated with my...

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Programmable SIMs for IoT, How DIDs Fit in and Alexa Fun

"Twilio ramps up mobile play with programmable SIMs for IoT and handsets with T-Mobile," says Ingrid lunden at TechCrunch. The idea behind...

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EEOC Finds Silicon Valley filled with Racist, Sexist Criminals

Expect the summer of deflection to continue. I have discovered the reason that there is a lack of diversity in Silicon Valley....

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Open Letter to LinkedIn

What started as a neat online rolodex evolved into a business networking site, but now is a lousy version of Facebook....

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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to...

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ITW and the Importance of Services

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in...

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Google Will Not Compete With PayPal

June 22, 2005

Directly anyway. It seems according to the New York Times that Eric Schmidt the CEO of Google denied the implications that their new service will compete with EBay’s online payment division in PayPal.

PayPal has thrived in the last half-decade, growing from 24 test users in 1999 to 72 million accountholders through March. Looking to profit from the fees that PayPal collects from completing online transactions, San Jose-based eBay bought the service for $1.3 billion in 2002.

My take? Google will start using their electronic payment service  for things like Froogle and their advertising programs AdSense and AdWords.



VoIP Quality Study Update

June 22, 2005

MSN Sender ID Starts Today

June 22, 2005

Concerto and Time Warner

June 22, 2005

Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous regional groups decide how to manage their divisions. Having said that, the Charlotte, NC Division of the company has selected Concerto Software’s EnsemblePro for its inbound and outbound contact center implementations. They will utilize the software for outbound sales and collections.

As an enhancement to Concerto EnsemblePro, Time Warner Cable is also implementing, LYRICall , a scripting design tool that helps agents navigate through calls. LYRICall gives Time Warner agents real-time access to multiple data sources through a single view, enabling them to easily access the information they need to conduct successful customer interactions.

VoIP Kills Cities

June 21, 2005

Life’s Questions

June 21, 2005

Many of life's questions can be realized when flying cross-country. For example, why when you fly over Nevada are there lots of bodies of water but nothing green in sight? Even in Africa for example, water creates life.

Another mystery, where are all the pillows on flights? I estimate millions of them have disappeared from domestic airlines in the last few years.

Tom Cruise

June 21, 2005

VoIP Quality Study

June 21, 2005

Birth of Pod Slurping

June 21, 2005

Fonality – Asterisk IP PBX

June 21, 2005

Tom Keating just blogged about a new product from Fonality that just came out of stealth mode. The amazing thing about open-source software is that you can release something that is improved upon forever by the developer community. In this case the company took an Asterisk PBX and added 110,000 lines of code. This is an amazing amount of effort to put into another platform and I wonder how much better the product can be than Asterisk.

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