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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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VoIP Killer Apps

February 21, 2005

Are there really VoIP killer apps out there? While there are heated debates about this issue in Internet Telephony Magazine, I believe there are killer apps and that the killer app of VoIP will be a laundry-list of features as opposed to a single application. Time will tell whether I am correct but in the mean-time I will continue to present you year after year with some of the industry's best and brightest applications for you to evaluate Come see the show and you can judge for your self if killer-apps in VoIP are hype or reality.

Join us in Orchid C at 1:00 PM on Thursday, February 24, 2005 to see it in action.

Here is the schedule:







1:00-1:45

Aculab

2:00-2:45

Interstar

3:00-3:45

Nimcat Networks

4:00-4:45

Vonexus


Everyone is eligible to attend this session.

The Future of VoIP

February 21, 2005

VoIP 2.0 may be the theme of this event and I sincerely believe this is the future of communications. Don't take my word for the future of your communications. Sure I work with all the industry leaders and visionaries in VoIP all day long but to really get a feel for what's next I urge you to come the Future of IP telephony panel at 5:15 PM in the Flagler/Monroe Ballroom. These are the companies represented on stage with me:

Lucent

Aculab

Motorola

Quintum

Net.com

SNOM

Altigen

Qovia


Everyone is eligible to attend this session.

Visit a Tier-1 Network Access Point (NAP)

February 21, 2005

At last year's Miami IEXPO I toured Terremark's NAP and was blown away at how high-tech this facility was. If you want to see a true state-of-the-art carrier neutral facility, you won't want to miss the tour that takes place Tuesday at 6:15 PM, February 22nd 2005. You need to preregister for the event and please do so quickly as I am afraid the tour will be filled to capacity soon. Please e-mail voip@terremark.com or call 305-860-7830 for details and to register.

Everyone is eligible to be part of the tour. Terremark will make the final decision on admittance to their facility.

VoIP Peering

February 21, 2005

Please check my blog often this week as I will detail the "Can't Miss" sessions from the show. In addition I will be detailing what you need to know at the show and how to best benefit from the intense and in-depth educational experience. What amazes me about Internet Telephony Conference & Expo is how the conference and general sessions at this event truly capture the essence of what is important in our industry. We really haven't missed any important trend.

What's up at ITEXPO?

February 20, 2005

Fellow TMC blogger Al Bredenberg blogged about links you should have to keep track of ITEXPO happenings this week. I lifted this:

Get All the Buzz on Next Week's INTERNET TELEPHONY Event

Want to keep up with news and happenings at next week's INTERNET TELEPHONY Conference and Expo? Here are some ways to keep in the loop:
Visit the IT Conference and Expo News page at the conference Web site.

Visit the "Internet Telephony VoIP Conference and Expo -- What's the Buzz?" page on TMCnet for news, articles, links and more.

Visit TMCnet's eNews subscription page to sign up to receive Internet Telephony eNews and News and Events updates.

Here is the show directory.(Right-click to save this PDF file)

Escape to Miami for ITEXPO

February 20, 2005

As another cold front hits the New England I am on my way to Miami where the weather is projected to be nice and sunny. I checked the attendee database and registrations are still pouring in for our Internet Telephony conference next week.

Planning a show is a great deal like planning a wedding but 10-20 times larger and you don't have a clear idea of how many people are coming until they show up. Sure you have a registration database but that could literally double the week of the show as people often wait to the last minute to make plans.
I am putting the final touches on my VoIP 2.0 presentation today and can't wait to share it with the audience. I have had a great deal of positive feedback on the concept of VoIP 2.0 and I am looking forward to taking this discussion to the next level.

I wish you all a safe trip down to Miami and look forward to greeting you in person at the event.




iMag ------ Nificant

February 19, 2005

Without question, Apple is an amazing company. They started their wildest ride decades ago by popularizing desktop publishing. I was the person who brought desktop publishing to TMC around 1986-1987 and at the time it was sacrilegious to even think about using a PC for his task.

I saw no future in MACs (at least in the long-term) so I didn’t bother purchasing any of these cute little computers. Over the decades, countless artists and editors who love Macs would implore us to get them a Mac. I always said no.

Just Say No To Verizon and MCI

February 19, 2005

The more I think about the Verizon and MCI deal the more I realize this acquisition is not in the best interest of consumers. Verizon is a very strong company and controls the best national wireless network as well as being a very strong ILEC. Getting a hold of MCI's network and customers will make them much stronger and a very powerful force in the market. They will be tough to compete with and as such will have no incentive to lower prices which is always good for consumers.

When regulators look at Wal-Mart they see a company that is becoming more of a monopoly everyday but is lowering prices so dramatically that they can only be seen as good for consumers.

ITEXPO Now 70 Countries Strong!

February 18, 2005

My wife is from Argentina and her family went to Punta Del Este every summer. Kind of like us east-coasters going to the Hamptons. I have been there; it is beautiful. It is part of Uruguay actually, the next county over from Argentina.

Moving to the UK

February 18, 2005

I recently met with Steve Hawkins, the Vice Consul of UK Trade & Investment. I had a chance to chat with him about how the UK is an attractive venue for companies looking to move or expand. The UK is a natural entry-point into Europe for American companies according to Hawkins. I hear there are many success stories of call centers and telecom companies relocating to the land of Fish & Chips. I hope to detail some success stories in the future. If you are interested in learning more please visit www.uktradeinvestusa.com.

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