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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Structural Separation via REIT Equals Zero Taxes

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and...

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Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars. Full Story »

VoIP At NCTA

April 3, 2005

I am off to The National Show sponsored by NCTA where I am moderating a panel on Marketing VoIP services. The session is titled: VoIP Me! Marketing to the New Telephone Customer, and it takes place Monday, April 4, 2005 at 2:00 PM-3:15 PM in Esplanade 305/307.

I am honored to be moderating at the cable industry's premier event. I am looking forward to educating the cable market on how best to position VoIP services.

The panel will consist of the following industry experts:



  • Jonathon Askin, General Council, Pulver.com
  • Sam Howe, SVP Marketing VoIP, Time Warner Cable
  • David Pugliese, VP, Product Marketing & Management, Cox Communications, Inc.

True Sound Lounge

April 2, 2005

I just visited what may be the future of web sites. I am still reeling from how incredible the experience has been. A site called True Sound Lounge is sponsored by Sennheiser the company that makes a variety of headphones from noise canceling to wireless and headsets that are aimed at call centers.

Sennheiser also makes high-end audio equipment and the site shows off the array of products the company offers in a slick manner that really appeals to the consumer – especially the younger crowd. I think these interactive characters will find their way into more consumer and finally corporate websites in the future.

It is obvious that you lose search engine optimization points with a non-text based approach such as this so I envision these sorts of characters and interactive rooms as additions to text sites or as alternative site to reach a market in a different way or with a slightly different spin.



VoIP Tax Exemption Loses

April 2, 2005

VoIP received a blow this past Friday in Colorado when a bill to exempt VoIP service from being taxed narrowly missed being passed. As this article points out, taxing VoIP on an Internet connection that is already taxed is the equivalent of putting a stamp on every e-mail and worse is double-taxation.

Please see the following quotes from politicians who see why taxing VoIP is a bad idea.

Rep. Jim Sullivan, R-Larkspur, said businesses will notice if the bill fails and will be more reluctant to relocate to Colorado.

"It would be a very negative message to companies - that Colorado isn't pro-business," Sullivan said.

Rep. Mark Cloer, R-Colorado Springs, said the tax would especially hurt low-income people who can't afford both phone service and Internet access.







Microsoft Goes Phish

April 2, 2005

Thank you Microsoft. I've been accused of being a Microsoft lover and a hater. I am neither... I am an objective observer. Still, I am proud to be living in the same country with a company trying to prosecute phishers via 117 separate civil lawsuits.

Microsoft didn't have to do this.

Big Brother Amazon

April 2, 2005

If you stop and think about it (something at the top of my to-do list), you realize that Amazon is the one online destination that may know more about you than your family and friends. Is there any better way to profile someone than to analyze the books they read and think about reading? How about their electronics, home accents, apparel, etc?

I started to think about this a lot when I read about Amazon and Privacy on the Call Center CRM blog. The entry discussed how Amazon also has a search engine A9 that can remember your past searches.

Storage Is Like Horsepower

April 2, 2005

Bridgeport Networks

April 2, 2005

BridgePort networks is demonstrating MobileVoIP Live! next week at The National Show 2005 otherwise known as NCTA. I am looking forward to the show as I am moderating a VoIP marketing panel this Monday. There will be a demo of BridgePort Networks and MobileIGNITE Alliance Members demonstrating roaming between Mobile and cable VoIP networks In CableLabs' Sponsored CableNET 2005

The technology enables cable operators to add mobile services to the triple play bundle of broadband Internet, video and VoIP services – creating a quad play bundle.

"MobileVoIP Live! shows the cable MSO a way to differentiate services and build a new source of revenue," said Mike Mulica, president and CEO, BridgePort Networks.



Media Gateways and Softswitch

April 1, 2005

Dittberner just sent me their 2004 Media Gateway & Softswitch report. Here are some excerpts.

Market size Analysis



a) 45.56 MILLION VOP PORTS SHIPPED
A total of 45.56 million VoP ports were shipped during the year 2004. The VoP
market exceeds US$ 1.25 billion.

b) VOIP MARKET EXCEED US$ 1 BILLION
A total of 38.92 million VoIP ports were shipped during the year 2004. The VoIP
market exceeds US$ 1 billion.

Over 85% of the ports shipped during 2004 were VoIP ports, 8.51% represented
ATM and the remaining 6% were TDM.

Here are the products that were included in the report:


















Vendors

Product Names

Alcatel

7510, 740 MSP, 7670 RSP, 7505, 7515

Cirpack

SuperNode, SuperNode-B, LEN, TN,

Cisco Systems

MGX 8850, MGX 8880, AS 5850, MGX 8230, 8830, 8250, AS 5350, 5400

Ericsson

AXD301

Huawei Technologies

TMG8010

Marconi

XCD5000 Media Gateway

NACT/Verso

IPAX

NEC

CX3200

Nortel Networks

Passport PVG 7480, 15000, Succession MG 4000, 9000

Nuera

ORCA GX-21, BTX-4K, ORCA GX-8

Quintum Technologies

CMS, DX x096, x120

Samsung

AceMap AGW

sentitO Networks

IVG

Siemens

SURPASS hiG 1200 Trunk Gateway, SUR-PASS hiG 1000, 1100 Trunk Gateway

Sonus Networks

GSX9000 Open Services Switch

Veraz Networks

I-Gate 4000 PRO, I-Gate 4000

Verso/Clarent

Clarent BGH 8000, Clarent BGH 1000, Gateway 400, 800, 1200

VocalTec

GW2000, VGW 480

ZTE Corporation

ZXSS10 M100, T200

Choked On My Sandwich

April 1, 2005

New Enhanced Service

April 1, 2005

I thought of a new enhanced service this morning. I would like to be able to e-mail a WAV or MP3 file to a telephone number, SIP address, mobile phone e-mail address, etc and have the audio file become a voicemail message. I would want this functionality to be able to leave a message for someone on their phone without ringing it.

This is needed in a situation where you don’t want to wake someone up but you want them to get your message. In a hotel I often will ask to leave a message without ringing the phone and the service I described seems like the best way to get the same thing accomplished.

Now I could do this on a cell phone if I use the same provider as the person I am calling but I am not aware of a solution that gets this accomplished today.



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