Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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107 VoIP URLs Yesterday

April 10, 2005

More VoIP URLS. Some interesting ones are www.aol-voip.com and www.at-t-voip.com, both of which have their contact details hidden. I suspect they are registered by the same person or corporation and I assume they aren't an agent of AT&T or AOL. Peter Nguyen from Houston, Texas registered www.earnmillionswithvoip.com.

Answers.com

April 9, 2005

I just started using Answers.com and am pretty happy with it so far. It works with Wikipedia and other sources to find the answers that you need and if a term such as "VoIP Peering," isn't in it's database, it does a search for you and you can click on the various results to get the answer you are looking for.

The interface is seamless. In your web browser you just hold the Alt key and click on a word for a definition to come up.

ICANN Approves Domain Names

April 9, 2005

Verizon Closer To MCI

April 9, 2005

Indian Call Center Fraud

April 9, 2005

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India's Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India's Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.






The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US.



The Fool on Google VoIP

April 9, 2005

There is nothing really new in this article but it is a good overview of some of the reasons why Google may enter the VoIP space. Here is an excerpt:

The big G may be planning more than just providing email and Web searches. At first glance, it may seem odd that Google would venture into this type of business, but a closer look reveals that there is a huge market to exploit. Services based on VoIP have seen rapid growth in the past year, thanks in part to rates that are typically below what traditional phone services charge.

Of the 113 million or so traditional landlines that still use the old circuit-switched technology, about 115,000 U.S. homes are switching to VoIP every month.



Nine Years For Convicted Spammer

April 9, 2005

Broadband Adoption Accelerates

April 9, 2005

According to the TIA, the U.S. broadband market is expected to reach an estimated 56.9 million subscribers by 2008, growing from 32.5 million subscribers in 2004. For details, check out the TIA's 2005 Telecommunications Market Review and Forecast, an annual study of the Telecommunications Industry Association (TIA). The broadband market has grown substantially since 2001, when there were only 5.1 million subscribers.

According to the survey, in 2004, the number of high-speed subscribers in the United States grew by 35.4 percent to reach 32.5 million subscribers, consisting of the following access technologies: cable modem (17.0 million), DSL (12.6 million), fixed wireless (2.2 million), fiber-to-the-home (0.2 million), satellite (0.4 million), mobile wireless (3G) (0.1 million) and broadband over power line (less than 50,000).

Hertz is Expensive

April 9, 2005

Has anyone noticed that this company is charging a fortune? It is outrageous. I am paying about $80-$100 a day for a mid-size car with NeverLost. This is in every state from California to Indiana (where you would think you would pay less).

TMC Communications Podcast April 9, 2005

April 9, 2005

I think this past week's podcast went really well. Much thanks to Al Bredenberg, TMCnet Editorial Director and Michelle Pasquerello, Channels Editor for making this so much fun to produce. Our first podcast focused on The National Show sponsored by NCTA, where I moderated a session. We also discussed the VoIP initiatives from AOL and MSN.

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