Rich Tehrani : Communications and Technology Blog - Tehrani.com
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

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Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

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Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

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Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

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HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

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Tech Culture Will Separate Winners from Losers in The Digital Economy

The 2016 Tech Culture Award winners have been announced The outlook for tech workers has perhaps never been brighter as top tech...

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VoIP Developer Early Bird

July 6, 2005

This conference located in South San Francisco promises to be even better than last year’s event. The quantity of attendees and especially the quality is unmatched. Some of the largest software makers in the world are sending people and general communications and tech companies are coming in droves. You won’t find a more targeted show than VoIP Developer so if you want to learn how best t construct communications products and services or partner with the major industry players, this is the one event where you can do it all.

xMAX

July 6, 2005

VoIP Quality Webinar Soon

July 5, 2005

TMCnet will be hosting an exclusive webinar with Keynote Systems' Dharmesh Thakker on July 12, 2005 to discuss the findings of a major VoIP study. To gain insight into how end-users perceive VoIP service providers and network carriers, register for the free  VoIP Quality Webinar. I will be involved in this webinar as well and am very excited to be sharing the findings with the world in just one week.

Here are some details:

  • Only VoIP-PSTN (and as a baseline PSTN-PSTN) calls were sampled. No VoIP-VoIP calls were measured as part of the survey.

Aspect and Concerto Merge

July 5, 2005

Here are the details of the Concerto and Aspect merger. This is huge news for the contact center space and Concerto has been on a tear lately with acquisitions. SER is a company that competed extensively with Concerto and was relying on Aspect to partner on the inbound side, making SER more well-rounded. This merger certainly has the potential to put a wrench in the plans of SER.

Since Concerto became a private company a while back and they are doing the acquiring – Aspect too will become private.

China Spam

July 5, 2005

Great news… China has signed onto and international antispam pact. After the US, China may be the worst offender in sending spam and about one in five spam messages are attributed to the country. Now is as good a time as any to tackle the issue. At last count I get about 300-500 spam messages a day.

India Cyber Crime

July 5, 2005

India will soon be toughening laws dealing with confidential information. This is a response to the recent problem in one call center where data was stolen by an employee. This article states that there seems to be no greater threat in India than any other country. While this may be true, it will be smart for India to promote what happens to those that steal data.

Bronx Zoo

July 5, 2005

I live about 30 minutes from the Bronx Zoo and in my life have been there a total of about 45 minutes. This past weekend I decided to take a trip with my daughter Priscilla and see the zoo. It was amazing. I love animals but rarely get to go to zoos.

American Airlines Spirit of 1776

July 5, 2005

I received this e-mail today from American Airlines. I thought it worth passing on:

Dear Richard Tehrani,

Please join us in celebrating our nation's Independence Day in the "Spirit of 1776". With your help, American Airlines will provide 17.76 million AAdvantage miles to bring wounded U.S. military personnel and their families together. You can take part by donating AAdvantage miles to Operation Hero Miles between July 4th, 2005 and September 5th, 2005.

Nortel Incentive Program

July 5, 2005

Nortel has introduced new incentive programs for its channel partners in North America that focus on VoIP, data and applications. The Velocity Incentives program is an addition to Nortel's Partner Advantage program, and it's designed to drive Nortel and partner profits up while also layering on incremental marketing funds and increased growth rebates for partners that sell IP telephony, data and applications products.

"That's where the growth is today. That's where the demand is," said Jeff Taylor, director of North American field marketing at Nortel Networks. "The impetus behind this is ultimately to serve our customers and where our customers are going."


The overall Nortel strategy over the last couple of years has been around IP telephony, data and applications, and that's reflected in the types of products that Nortel is bringing to market, Taylor added.

VoIP Blocking

June 30, 2005

Interesting arguments Tom makes about VoIP blocking and how the liability is too great for anyone to do this in the future over cable. He could be right but I wonder if broadband providers aren’t coming up with ways to offer levels of bandwidth and in effect making us pay to have the QoS needed to guarantee 911 and other calls will have acceptable quality. I get the feeling that in this way service providers could effectively tax VoIP service that is provided by others.

Still this VoIP blocking issue isn’t new and thankfully Forbes.com mentioned the Madison River consent decree that forbids the blocking of VoIP and the fine in this article.

Cable companies could block ports but as Tom says there is significant risk in doing so. I think Tom is probably right on this issue but I don’t expect it to go away any time soon.



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