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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Raven Guru The "Just Right" Marketing Agency

Not too big, not too small. All the experience, none of the fat.David Byrd is one of the more experienced marketers in...

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Just 18% of Computer Science Degrees go to Women

It seems, there are subtle messages we send to girls in school which may keep them from pursuing STEM study and careers....

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Stay Away From Best Buy Geek Squad?

Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid...

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IoT + Real Time Communications = Internet of Real Time Communications

Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this...

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T-Mobile Leapfrogs U.S. Carriers Again with Digits

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative...

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2017 to be the Year of Blockchain, Bitcoin and Fintech

Cryptocurrencies are fascinating as they act as a commodity and are simultaneously a technology application. Bitcoin mining for example gets cheaper as...

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VoWiFi and Value-Added Services

Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi.  And...

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Bomber On Welfare

July 26, 2005

I don’t know the term for welfare or social assistance (on the dole comes to mind) ain England but apparently Out of the two terror suspects responsible for the recent failed bombing attempts, Terror suspect Yasin Hussan Omar is a Somalian national who arrived in Britain at age 11 in 1992 as a dependant and was granted exceptional leave to remain in the country. In May 2000 he was granted indefinite leave to remain.

Omar has been handed thousands of pounds in taxpayers' money in recent years. He was given £75 a week in housing benefit to pay for the one-bedroom flat where he has been the registered tenant since February 1999.

His housing benefit stopped in May this year but he may have been given up to £24,000 over the last six years.

His flat (apartment for those of us on this side of the pond), on the ninth floor of a 12-storey tower block in New Southgate, north London, is believed to have been used as a bomb factory by the suicide team who unsuccessfully targeted the London transport network last Thursday. Explosives experts were examining material found inside.

What is scary about this case is how someone whose family was granted asylum by England and is living off the citizens of the UK could get so upset that they would unleash such a plot.







Spammer Murdered

July 26, 2005

Space Shuttle Streaming

July 26, 2005

Analog Cell Calls

July 26, 2005

In the Northeast, Verizon rules, as it does in other parts of the country. No other carrier seems to be able to match their signal strength. Truth be told, I haven't had a chance to test the new Cingular since AT&T has been rolled in.

Speaking of GSM networks, when I switched to a GSM network a while back I was amazed that there was no analog roaming support built-in so a dead-zone was a real dead-zone.

Teletruth and the FCC

July 26, 2005

FCC Chairman Martin’s glowingly optimistic US broadband penetration letter to the Wall Street Journal has upset a number of people including Bruce Kushnick, Chairman, Teletruth Executive Director, New Networks Institute. Bruce has been an irritant to the FCC and LECs for years and if you read the following complaint you can see why. Whether you agree with this or not it is certainly food for thought. When will Bruce be happy in my opinion?

Vonage and E911

July 25, 2005

Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.

In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the TCS Response Center and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user’s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24/7 operator.

This is a major step in the right direction as it ensures that callers are always connected with a live agent.



Buy Cable Stock

July 23, 2005

Logically, if you think about it... The cable companies are ideally positioned to take over the market for every sort of broadband service from VoIP to whatever else they want to get into to. Consider the hundreds of millions of dollars worth of free advertising they can do on the remnant programs of their own TV stations.

It is a staggering advantage and moreover the fat pipes they have into our homes means hey don't have to invest in delivering fiber to every home like the phone companies are doing.

The industry can further diversify by doing better in the enterprise market as many companies would welcome increased competition for broadband services.

A recent study by Kagan Research backs most of these thoughts up and further expects revenues in this sector to double in the next ten years.









SugarCRM Vs. vTiger

July 23, 2005

I was reading David Sims First Coffee column where he discusses SugarCRM and vTiger an offshoot of SugarCRM with some modifications and additional support. The article reminded me of a recent discussion last week I had with Mark Spencer of Digium and Asterisk at VoIP Sizzles in Texas.



Spencer was telling me that he thinks that there is a plug-in or one is in the works that will link SugarCRM with Asterisk. To paraphrase Mark, "That is when this stuff gets really interesting." Mark went on to say that the solutions n the contact center market are so expensive, a reseller can make a good deal of money selling customer contact center solutions based on open-source.



This opportunity is not lost on the open-source CRM vendors and according to Sims, there is some controversy between SugarCRM and vTiger as the latter claims the former sees them as a competitive threat and even threatened legal action. I am not a lawyer but it does seem based on the limited knowledge I have of this case that what vTiger is doing is legal based on an adapted version of the Mozilla public license.



In the open source PBX space there are two strong choices, Asterisk and Pingtel.

Tut Systems Funding

July 23, 2005

MS To Thwart Google's Growth Towards a Googolplex

July 23, 2005

This argument about a single researcher between Microsoft and Google will become the straw that breaks the camel's back IMHO. The tension between these two giants has been building as of late. Bill Gates has mentioned that he thinks Google's stock price is overvalued and it is well known that they see this new upstart whose name was derived from a giant number as a major threat.

From this point on though, it will be all out war between the two companies. I expect to see Microsoft doing everything to slow down Google's primary revenue source -- search.

There will probably be even more amazing search capabilities in future MS operating systems than we currently expect.

People go to Google because it is convenient and the results are accurate.





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