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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Brexit Could be Yuuuge for China

A freer people are a happier people In the past eight years world history has changed in an unprecedented way. Just this...

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Bitcoin, Blockchain and FinTech to the Brexit Rescue

The One Industry Unaffected by Brexit is RansomwareIt’s undeniable that there is a chance that after seeing Britain leave the EU that...

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The Struggle of the Channel Managers

One big struggle of the channel managers is to get agents to sell deeper into accounts. The providers would like more...

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API of the Week: GoGo, IBM and Weather Company Reduce Flight Turbulence

We are literally in what seems to be a golden age of API integration. No, APIs aren’t new but something magical seems...

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WebRTC and Cloud-based PBX - Can.do

A few weeks ago I attended and spoke at ByNet Expo in Israel. I spoke in the telecom track about the “Agile...

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Aricent: How to be Digitally Durable

"APIs are now a business model!""A company that has more APIs has more value."If every industry is being digitally disrupted (it is)...

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Cisco VNI Repot on IoT / M2M connectivity

The Internet of Things is all about connectivity of everything.  While some IoT connectivity will be from wired devices and sensors, much...

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Microsoft AntiSpyware

June 24, 2005

I like the user interface of this program and have been using it for a while. It seems to do a great job for the most part but I still have an annoying spate of popups on my laptop. I don’t know what app is responsible for this and I have searched the registry and had MIS look at it to no avail. There is a new version of MS AntiSpyware out today and I hope that helps solve my problem.

I am not sure if I have written about this before or just thought it but the concept of Micros soft charging for antivirius or anitispyware tools is very amusing as the OS is supposed to protect us from many of these  problems in the first place.

Lobbyists Lobby – Taxpayers Pay

June 22, 2005

How does the world of lobbyists work and how can these people influence politicians? The USA Today has a story on the topic which explains how non profit groups set up directly by lobbyists are able to sidestep the rules to show members of congress the world.

Here is an excerpt of the article:

In late April, the group paid for four members of Congress - three of them accompanied by spouses - to hop aboard a corporate jet, bound for the Napa Valley town of St. Helena. The weekend for the two Republicans and two Democrats included luxury accommodations at the Meadowood resort and a series of presentations on issues facing the wine industry.



Michael Powell at ITEXPO In LA

June 22, 2005

Michael Powell will be addressing the audience at ITEXPO and I am excited to hear what he has to say. I am sure he has much more latitude now that he is no longer a sitting chairman of the FCC. I also wonder how he feels about the strict 120 day deadline given to VoIP providers after he left. I get the feeling that if he was chairman they would given our industry have six months or more to fully comply.

Silk, Open Source Collaboration

June 22, 2005

This is the first I have heard about open source collaboration software. This is an area ripe for such a solution as many of the competitive options are so expensive. Silk could become a killer app like Asterisk.


New open-source collaboration software, Silk, aims to increase productivity and decrease operational costs across organizations

By using Silk companies can effectively organize large quantities of information through one central and open platform delivering the "context for collaboration"










SAN DIEGO, CA – June 22, 2005 – Akiva Corporation, the premier provider of enterprise-wide open collaboration solutions, today announced the first commercial release of Silk www.silk-project.org. This software, which has been available in beta release since late 2004, is the first comprehensive open source collaboration solution built to demanding enterprise J2EE software standards.

The Nuclear Option

June 22, 2005

Here is an LA Times story on nuclear energy and how the industry is poised to make a comeback. With all this talk of the imminent construction of new plants, I find it surprising that analysts and experts say the first new plants will take ten years or more to build. By then, who knows where oil prices will be.

Sure, you here people like Rush Limbaugh say that oil is cheaper by the gallon than milk, but Rush, kids don’t drink milk anymore but cars have become SUVs. The price of oil seems to be more volatile by the year. In a decade it could cost more for a gallon of gas than it dose for a gram of uranium.

My take?



Google Will Not Compete With PayPal

June 22, 2005

Directly anyway. It seems according to the New York Times that Eric Schmidt the CEO of Google denied the implications that their new service will compete with EBay’s online payment division in PayPal.

PayPal has thrived in the last half-decade, growing from 24 test users in 1999 to 72 million accountholders through March. Looking to profit from the fees that PayPal collects from completing online transactions, San Jose-based eBay bought the service for $1.3 billion in 2002.

My take? Google will start using their electronic payment service  for things like Froogle and their advertising programs AdSense and AdWords.



VoIP Quality Study Update

June 22, 2005

MSN Sender ID Starts Today

June 22, 2005

Concerto and Time Warner

June 22, 2005

Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous regional groups decide how to manage their divisions. Having said that, the Charlotte, NC Division of the company has selected Concerto Software’s EnsemblePro for its inbound and outbound contact center implementations. They will utilize the software for outbound sales and collections.

As an enhancement to Concerto EnsemblePro, Time Warner Cable is also implementing, LYRICall , a scripting design tool that helps agents navigate through calls. LYRICall gives Time Warner agents real-time access to multiple data sources through a single view, enabling them to easily access the information they need to conduct successful customer interactions.

VoIP Kills Cities

June 21, 2005

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