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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

2018 (Likely Wrong) Predictions

Last year, I refrained from making any telecom predictions.   And no one complained.  And this year I was content to continue down...

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20 Years Later, Dialpad Disrupts Communications Again

History was made this week As Dialpad launched a free version of their UCaaS platform for up to five users. This amounts...

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MegaPath Leverages Years of Experience to Lead in SD-WAN

MegaPath is in a unique position in the SD-WAN space as they were on the leading edge of the MPLS curve...

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Value Added Services In IoT

A couple of months ago, I had the opportunity to speak at TechXLR8 Asia in Singapore.  It was a dynamic conference covering...

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TELoIP Brings SD-WAN to Companies of All Sizes

The market predictions for SD-WAN growth show a hockey-stick. What is most interesting about this growth is it’s literally across the spectrum...

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SD-WAN is Booming and Airespring is Providing its Customers Innovative Solutions

SD-WAN is eating the WAN, cloud and IP communications all at once. We’ve all seen the amazing projections of market growth but...

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TPx Communications Successfully adds SD-WAN to its Portfolio of Services

IP Communications is just one of the important areas where SD-WAN is making a big impact. One company, TPx Communications got its...

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ViaTalk Gives Gas

September 7, 2005

Signs of fierce competition are generally easy to spot. I noticed one today when I was scanning TMCnet news. A company called ViaTalk is giving away gas cards for customers who prepay for two-years worth of VoIP service.

According to the ViaTalk release the CEO drives a ViaTalk branded Hummer and has a “1MPG” license plate. He obviously knows a thing or two about high gas prices.

The cost for the service is $16/month for unlimited US and Canada calling.



VoIP And The Electric Toothbrush

September 6, 2005

This past weekend I went to the pharmacy because my youngest daughter Nicole needed diapers. Well that is sort of an excuse because I needed a slew of things as well. I didn’t make a list. I rarely do when going to the pharmacy.

Comdial and PBX/CTI History

September 6, 2005

Today is a pretty historic day for me as one of the first companies I ever visited in the CTI space was a company called Comdial. Back in 1996 this was one of the leading PBX companies in terms of technology, general momentum and marketing. If you thought of advanced PBX companies, Comdial was at the top of your list. Inter-Tel was another company that came to mind at the time and there was quite a rivalry between the two organizations.

When I visited Comdial headquarters in 1996, I was impressed as it was the largest company headquarters I believe I have ever seen.

Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.



Gas Prices Fuel Conferencing

September 2, 2005

Gizmo Project

September 2, 2005

Google’s True VoIP Intentions

September 1, 2005

Today I was reading an article about Google getting into the print magazine advertising business via it’s

AdWords program. The print program is similar to the way ads work online except in print an advertiser gets a photo and a listing about the product. Multiple advertisers would share a page. In the article it mentioned that Google offered advertisers an 800 number that they could use so Goolge could track the ad’s performance.

Dell Dissatisfaction

September 1, 2005

Jeff Jarvis’ BuzzMachine blog seems to have become the place where Dell bashing can be done by a group of people who feel they have been treated poorly by the computer leader. Here is a single post from the blog and a search on a variety of Dell posts.

I wonder if this sort of public dissatisfaction with Dell is one of the reasons that MPC Computers is having so much success with their ad campaign that touts the fact that MPC agents are based in the US.

In addition to this blog entry about MPC Computers I wrote an extensive article with an interview of a top MPC executive in the September issue of Customer Interaction Solutions magazine. If you don’t get this publication, you can subscribe to this free magazine here.



Donation Day

September 1, 2005

The Return of AT&T

September 1, 2005

It seems that SBC is leaning towards changing it’s name to AT&T. Other options are a new name or Cingular. The latter name probably won’t work as BellSouth is a part owner of the Cingular Wireless name and probably won’t allow it’s business partner to use a name very similar to one it partly owns.

In my opinion AT&T is the best name for the new organization and is the likely choice. This name has international recognition and will help the company more easily sell VoIP services around the world.

Living in Connecticut, I grew up with AT&T, and the regional BOC became Southern New England Telephone (SNET) and then it became SBC through an acquisition.



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