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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AirHopper: Even Air-Gap Networks are Not Secure

It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so...

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The era of the hardware-based media server is over -scaling software-based media servers

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these...

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Brochures

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10 Reasons Why Microsoft is Winning

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a...

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Recognizing the Similarities Between WebRTC and VoIP

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V.  When I last gave a keynote at...

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Invisible is Good Design

The whole idea of being a technology provider is that you make the technology invisible to the customer. They just have...

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VDSL and Vectoring are Important Parts of Broadband Deployment

By: Wendy Zajack, Dir. Product Communications, Alcatel-Lucent

From original on Alcatel-Lucent corporate blog

A few months ago our home WiFi slowed to a crawl. At first we thought it was a temporary thing, but after my son ran a diagnostic there was a problem with our high-speed broadband.  

While the technician was fixing it, he mentioned that for an extra $10 a month we could get a faster plan.  Living in the US we already (in my opinion) pay enough for our monthly broadband package so I immediately said ‘no.’ But I told my kids that IF they wanted to pay for it … we would consider it.

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Verizon Closer To MCI

April 9, 2005

Indian Call Center Fraud

April 9, 2005

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India's Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India's Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.






The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US.



The Fool on Google VoIP

April 9, 2005

There is nothing really new in this article but it is a good overview of some of the reasons why Google may enter the VoIP space. Here is an excerpt:

The big G may be planning more than just providing email and Web searches. At first glance, it may seem odd that Google would venture into this type of business, but a closer look reveals that there is a huge market to exploit. Services based on VoIP have seen rapid growth in the past year, thanks in part to rates that are typically below what traditional phone services charge.

Of the 113 million or so traditional landlines that still use the old circuit-switched technology, about 115,000 U.S. homes are switching to VoIP every month.



Nine Years For Convicted Spammer

April 9, 2005

Broadband Adoption Accelerates

April 9, 2005

According to the TIA, the U.S. broadband market is expected to reach an estimated 56.9 million subscribers by 2008, growing from 32.5 million subscribers in 2004. For details, check out the TIA's 2005 Telecommunications Market Review and Forecast, an annual study of the Telecommunications Industry Association (TIA). The broadband market has grown substantially since 2001, when there were only 5.1 million subscribers.

According to the survey, in 2004, the number of high-speed subscribers in the United States grew by 35.4 percent to reach 32.5 million subscribers, consisting of the following access technologies: cable modem (17.0 million), DSL (12.6 million), fixed wireless (2.2 million), fiber-to-the-home (0.2 million), satellite (0.4 million), mobile wireless (3G) (0.1 million) and broadband over power line (less than 50,000).

Hertz is Expensive

April 9, 2005

Has anyone noticed that this company is charging a fortune? It is outrageous. I am paying about $80-$100 a day for a mid-size car with NeverLost. This is in every state from California to Indiana (where you would think you would pay less).

TMC Communications Podcast April 9, 2005

April 9, 2005

I think this past week's podcast went really well. Much thanks to Al Bredenberg, TMCnet Editorial Director and Michelle Pasquerello, Channels Editor for making this so much fun to produce. Our first podcast focused on The National Show sponsored by NCTA, where I moderated a session. We also discussed the VoIP initiatives from AOL and MSN.

More VoIP URLs

April 8, 2005

Here are some recent VoIP URLs that are interesting. The following service provider is buying up domains such as brazilvoipcalling.com, australiavoipcalling.com, argentinavoipcalling.com, etc.

Primus Telecommunications
25 Bridge St.
Red Bank, New Jersey
United States





I didn’t think it possible but the pace of URLs being registered with the word VoIP in them is still accelerating.

4kidsvoip.com
all-voip.info
argentinavoipcall.com
argentinavoipcalling.com
australiavoipcall.com
australiavoipcalling.com
bestratedvoip.com
bestratedvoipservice.com
brazilvoipcall.com
brazilvoipcalling.com
canadavoipcall.com
canadavoipcalling.com
chilevoipcall.com
chilevoipcalling.com
chinavoipcall.com
chinavoipcalling.com
colombiavoipcall.com
colombiavoipcalling.com
comparevoipphone.com
comparevoipphones.com
comparevoipservice.com
comparevoipservices.com
costaricavoipcall.com
costaricavoipcalling.com
cybercomvoip.com
dalevoip.com
egyptvoipcall.com
egyptvoipcalling.com
elsalvadorvoipcall.com
elsalvadorvoipcalling.com
eyeonvoip.com
francevoipcall.com
francevoipcalling.com
germanyvoipcall.com
germanyvoipcalling.com
globalvoipcommunications.com
globalvoipcommunications.info
globalvoipcommunications.net
globalvoipcommunications.org
guatemalavoipcall.com
guatemalavoipcalling.com
hawaiianvoip.com
hawaiianvoip.net
hongkongvoipcall.com
hongkongvoipcalling.com
horizonvoip.com
i2voip.com
indiavoipcall.com
indiavoipcalling.com
internationalvoipcall.com
internationalvoipcalling.com
iraqvoipcall.com
iraqvoipcalling.com
israelvoipcall.com
israelvoipcalling.com
italyvoipcall.com
italyvoipcalling.com
japanvoipcall.com
japanvoipcalling.com
lebanonvoipcall.com
lebanonvoipcalling.com
linkvoip.net
mexicovoipcall.com
mexicovoipcalling.com
myvoipitz.com
netzerovoip.net
netzerovoip.org
philippinesvoipcall.com
philippinesvoipcalling.com








































































Mike Ross Leaves Aculab

April 8, 2005

No sooner did I break the news that Howard Bubb was leaving Dialogic – I just found out that Mike Ross left Aculab a few days ago. Mike was another major player in the DSP resource board space. Mike worked as VP of Sales at Dialogic in the 1980s and was instrumental in their success.

He later left to found Rhetorex, a Dialogic competitor. Under his management Rhetorex grew to be a major force in the DSP resource board space.

Ditech Communications

April 8, 2005


Ditech Communications is a veteran in the telecom space and they have some high-tech solutions to many carrier problems. I spent some time discussing their VoIP solutions and their strategy boils down to making VoIP sound better. They are able to cancel acoustic echo (the noise from the microphone reflection), background noise and hybrid echo (the echo that results from converting 4 lines of voice into two) for example.

They are also very focused on helping carriers with VoIP peering. In the VoIP space, different carriers use different formats to carry their voice packets.


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