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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Speech-World Attracts Top Companies

May 6, 2005

Gore Gets Internet Award

May 5, 2005

Love him or hate him, he helped popularize the Internet with his use of the term “Information Superhighway” on national TV. It was around the time he made this speech that the Internet took off. Gore spoke at a past TMC event and made light of the whole “Inventing the Internet” situation. This was right after he lost the presidency to Bush. The audience was surprised at how loose and relaxed he was in person as opposed to TV.

Wynn Las Vegas

May 4, 2005

I went to an Avaya reception tonight and after a few minutes of listening to an eloquent VP of Avaya, Steve Wynn took the stage to speak to the crowd about how his hotel Wynn Las Vegas will excel in service and in fact have better customer service than any other hotel on the planet. Wynn has quite a stage presence (yet there was no stage) and I came away from the experience humbled. I am very grateful to have listened to him speak for 10 minutes and I have a much deeper appreciation for what Wynn is trying to accomplish with his new hotel.

Amazingly, the service level he speaks of seemed evident in the wait staff and other hotel workers I came in contact with.

One wonders how these new hotels get customers. It seems that the more hotels they build in Vegas, the more people come.



The VoIP Security Session at Interop

May 3, 2005

My security session went very well today at Interop. I think the audience got a lot out of it as there were lots of good questions. MediaLive is selling tapes to the session if you are interested. The vital stats are as follows: 60 people were in the room.

Netrake and Level 3

May 3, 2005

Spirent Triple-Play

May 3, 2005

With all the talk of providing triple-play services, it makes sense that Spirent would make a “play” (pun intended) for this space. Let’s face it, voice, video and data over single pipe is possible but when you consider that just carrying voice over IP on a small scale can be a challenge, what happens when ten thousand or millions of subscribers need simultaneous triple-play services. A testing solution makes a great deal of sense to deploy as you roll-out your services to the masses.

SPIRENT COMMUNICATIONS™ INTRODUCES AVALANCHE 7.0 FOR TRIPLE PLAY APPLICATION PERFORMANCE TESTING



System Tests Triple-Play Application Performance Along With QoS, SIP, IPsec Security and IPv4/6 Performance on a Per-Port Basis at Real-World Scale

LAS VEGAS - May 3, 2005 - Spirent Communications™ (NYSE: SPM; LSE: SPT), today announced the release of Avalanche 7.0, a test suite designed to validate the readiness of the IP infrastructure equipment for triple play services.

Avalanche 7.0 features real-world user and triple play traffic emulation along with automation flexibility to test multiple dimensions of the network. This includes the testing the capacity and functionality of both the network and network devices.





Psytechnics

May 3, 2005

It should come as no surprise that a company with a name Psytechnics is a strong engineering company. This is certainly not a marketing company with hollow technology under the covers, these guys really know their stuff and in this case the stuff is VoIP quality. A spin-off of BT, the research division went off on its own to strike it rich.

The company makes its living checking to see how jitter and latency are perceived by our ears. You know those MOS (mean opinion scores) ratings that tell us how good voice sounds?

Celebritization

May 3, 2005

I am kind of fed up with this runaway bride that disappeared, reappeared, was abducted, was not abducted, etc. I don't know her name and it is not worth finding her name to put it in this entry.

This entry serves as a vent. I believe I sometimes act as the guardian of such vent on occasions when the world gets caught up in ridiculous hysteria about stupidity. Utter stupidity.

VoIP at Interop

May 2, 2005

Off to Vegas. See you tomorrow at my VoIP Security session. I am really pumped up about this session. Just a few years back I was asked to speak on when VoIP will happen, Now that it has, I am getting asked more and more to discuss how to perfect it in any given situation.

Customized RSS Feeds

May 2, 2005

I have been hearing more and more about RSS and for those of you that aren't aware RSS is a technology that allows you to subscribe to content and get alerts on an RSS reader. Some readers convert feeds into e-mails while others are integrated into web browsers. I use rssreader.com which is a standalone program that is not as stable as I would like.

Over a year ago, TMCnet instituted news feeds on allowing people to subscribe via e-mail to anything they like. For example, you can subscribe to a keyword like IP PBX or Avaya.

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