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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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Marketing Support in DC or Maryland

April 10, 2005

Radicati On Tech

April 10, 2005

I recently came across the Radicati Market Stats & Industry Commentary and thought it worth sharing.

E-mail

  • In 2005, each email user will have an average of 1.75 mailboxes. This figure will grow to 2.0 mailboxes per user by 2008.
  • MS Exchange revenue is approximately $1.6 billion in 2005.

ATA Washington Summit

April 10, 2005

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon. As you can see, I will be speaking with Chris Hodges from Noble Systems, Larry Mark from SER, Jason Pace from Stratasoft, and Paul Stockford of Saddletree Research) on Monday, April 18th, 2005.

I will be addressing the future of the contact center with my esteemed panelists. I have lost of creative ideas on this subject and have promised to get my presentation to the ATA by tomorrow. Trouble is, it is an incredibly beautiful day and I am debating playing hooky today.

107 VoIP URLs Yesterday

April 10, 2005

More VoIP URLS. Some interesting ones are www.aol-voip.com and www.at-t-voip.com, both of which have their contact details hidden. I suspect they are registered by the same person or corporation and I assume they aren't an agent of AT&T or AOL. Peter Nguyen from Houston, Texas registered www.earnmillionswithvoip.com.

Answers.com

April 9, 2005

I just started using Answers.com and am pretty happy with it so far. It works with Wikipedia and other sources to find the answers that you need and if a term such as "VoIP Peering," isn't in it's database, it does a search for you and you can click on the various results to get the answer you are looking for.

The interface is seamless. In your web browser you just hold the Alt key and click on a word for a definition to come up.

ICANN Approves Domain Names

April 9, 2005

Verizon Closer To MCI

April 9, 2005

Indian Call Center Fraud

April 9, 2005

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India's Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India's Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.






The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US.



The Fool on Google VoIP

April 9, 2005

There is nothing really new in this article but it is a good overview of some of the reasons why Google may enter the VoIP space. Here is an excerpt:

The big G may be planning more than just providing email and Web searches. At first glance, it may seem odd that Google would venture into this type of business, but a closer look reveals that there is a huge market to exploit. Services based on VoIP have seen rapid growth in the past year, thanks in part to rates that are typically below what traditional phone services charge.

Of the 113 million or so traditional landlines that still use the old circuit-switched technology, about 115,000 U.S. homes are switching to VoIP every month.



Nine Years For Convicted Spammer

April 9, 2005

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