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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Hertz is Expensive

April 9, 2005

Has anyone noticed that this company is charging a fortune? It is outrageous. I am paying about $80-$100 a day for a mid-size car with NeverLost. This is in every state from California to Indiana (where you would think you would pay less).

TMC Communications Podcast April 9, 2005

April 9, 2005

I think this past week's podcast went really well. Much thanks to Al Bredenberg, TMCnet Editorial Director and Michelle Pasquerello, Channels Editor for making this so much fun to produce. Our first podcast focused on The National Show sponsored by NCTA, where I moderated a session. We also discussed the VoIP initiatives from AOL and MSN.

More VoIP URLs

April 8, 2005

Here are some recent VoIP URLs that are interesting. The following service provider is buying up domains such as brazilvoipcalling.com, australiavoipcalling.com, argentinavoipcalling.com, etc.

Primus Telecommunications
25 Bridge St.
Red Bank, New Jersey
United States





I didn’t think it possible but the pace of URLs being registered with the word VoIP in them is still accelerating.

4kidsvoip.com
all-voip.info
argentinavoipcall.com
argentinavoipcalling.com
australiavoipcall.com
australiavoipcalling.com
bestratedvoip.com
bestratedvoipservice.com
brazilvoipcall.com
brazilvoipcalling.com
canadavoipcall.com
canadavoipcalling.com
chilevoipcall.com
chilevoipcalling.com
chinavoipcall.com
chinavoipcalling.com
colombiavoipcall.com
colombiavoipcalling.com
comparevoipphone.com
comparevoipphones.com
comparevoipservice.com
comparevoipservices.com
costaricavoipcall.com
costaricavoipcalling.com
cybercomvoip.com
dalevoip.com
egyptvoipcall.com
egyptvoipcalling.com
elsalvadorvoipcall.com
elsalvadorvoipcalling.com
eyeonvoip.com
francevoipcall.com
francevoipcalling.com
germanyvoipcall.com
germanyvoipcalling.com
globalvoipcommunications.com
globalvoipcommunications.info
globalvoipcommunications.net
globalvoipcommunications.org
guatemalavoipcall.com
guatemalavoipcalling.com
hawaiianvoip.com
hawaiianvoip.net
hongkongvoipcall.com
hongkongvoipcalling.com
horizonvoip.com
i2voip.com
indiavoipcall.com
indiavoipcalling.com
internationalvoipcall.com
internationalvoipcalling.com
iraqvoipcall.com
iraqvoipcalling.com
israelvoipcall.com
israelvoipcalling.com
italyvoipcall.com
italyvoipcalling.com
japanvoipcall.com
japanvoipcalling.com
lebanonvoipcall.com
lebanonvoipcalling.com
linkvoip.net
mexicovoipcall.com
mexicovoipcalling.com
myvoipitz.com
netzerovoip.net
netzerovoip.org
philippinesvoipcall.com
philippinesvoipcalling.com








































































Mike Ross Leaves Aculab

April 8, 2005

No sooner did I break the news that Howard Bubb was leaving Dialogic – I just found out that Mike Ross left Aculab a few days ago. Mike was another major player in the DSP resource board space. Mike worked as VP of Sales at Dialogic in the 1980s and was instrumental in their success.

He later left to found Rhetorex, a Dialogic competitor. Under his management Rhetorex grew to be a major force in the DSP resource board space.

Ditech Communications

April 8, 2005


Ditech Communications is a veteran in the telecom space and they have some high-tech solutions to many carrier problems. I spent some time discussing their VoIP solutions and their strategy boils down to making VoIP sound better. They are able to cancel acoustic echo (the noise from the microphone reflection), background noise and hybrid echo (the echo that results from converting 4 lines of voice into two) for example.

They are also very focused on helping carriers with VoIP peering. In the VoIP space, different carriers use different formats to carry their voice packets.


IP Unity

April 7, 2005

Going Back To NYC

April 7, 2005

I am taking a red eye flight back home and look forward to getting to work. I met with a number of VoIP companies and they all seem to be doing well. I heard that Q1 was a bit slow in the enterprise VoIP space for some reason but there are a record number of deals on the table for many companies. In all I saw companies selling to OEMs, enterprise customers and service providers.

Traveling Again

April 6, 2005

Podcasting At TMCnet

April 6, 2005

NCTA VoIP Marketing Panel

April 6, 2005

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