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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

API of the Week: BetterWorks Boosts Business Performance

As digital transformation continues to gain traction, companies are looking for the competitive edge only achievable by integrating leading edge software solutions...

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Change: Musical Chairs

This has to be the busiest year ever for musical chairs. People are company hopping like crazy. And companies have been...

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Voice Revenue Decline - Scary or Under Control?

In March, Chetan Sharma released a 2015 US Mobile Market update report.  There are many interesting points in this report, but one thing...

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Tech Culture Awards Status

One of the most exciting projects we’ve been working on here at TMC is our Tech Culture Awards… This award program...

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Brexit Could be Yuuuge for China

A freer people are a happier people In the past eight years world history has changed in an unprecedented way. Just this...

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Bitcoin, Blockchain and FinTech to the Brexit Rescue

The One Industry Unaffected by Brexit is RansomwareIt’s undeniable that there is a chance that after seeing Britain leave the EU that...

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The Struggle of the Channel Managers

One big struggle of the channel managers is to get agents to sell deeper into accounts. The providers would like more...

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Concerto and Time Warner

June 22, 2005

Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous regional groups decide how to manage their divisions. Having said that, the Charlotte, NC Division of the company has selected Concerto Software’s EnsemblePro for its inbound and outbound contact center implementations. They will utilize the software for outbound sales and collections.

As an enhancement to Concerto EnsemblePro, Time Warner Cable is also implementing, LYRICall , a scripting design tool that helps agents navigate through calls. LYRICall gives Time Warner agents real-time access to multiple data sources through a single view, enabling them to easily access the information they need to conduct successful customer interactions.

VoIP Kills Cities

June 21, 2005

Life’s Questions

June 21, 2005

Many of life's questions can be realized when flying cross-country. For example, why when you fly over Nevada are there lots of bodies of water but nothing green in sight? Even in Africa for example, water creates life.

Another mystery, where are all the pillows on flights? I estimate millions of them have disappeared from domestic airlines in the last few years.

Tom Cruise

June 21, 2005

VoIP Quality Study

June 21, 2005

Birth of Pod Slurping

June 21, 2005

Fonality – Asterisk IP PBX

June 21, 2005

Tom Keating just blogged about a new product from Fonality that just came out of stealth mode. The amazing thing about open-source software is that you can release something that is improved upon forever by the developer community. In this case the company took an Asterisk PBX and added 110,000 lines of code. This is an amazing amount of effort to put into another platform and I wonder how much better the product can be than Asterisk.

Siebel Slams Salesforce.com

June 21, 2005

Sometimes when you receive an e-mail, it is best to pass it along in you blog without much editing or rewriting. Such is the case with this e-mail from Siebel who basically blasted Salesforce.com in what I can say is perhaps the most strategic “dig” I have ever seen in this business. Even though Salesforce.com has had some significant customer wins recently, Siebel fought back in a way that doesn’t take Salesforce.com head on but instead it erodes their mindshare lead and creates a lot of doubt about using Salesforce.com in a large scale implementation where considerable customization is needed.

This single paragraph is perhapos the crux of the entire argument being made. I haven’t verified the facts but assume they are accurate (unless I hear otherwise – Salesforce – you reading??)

One of the primary reasons Siebel has been able to deliver innovative technology so rapidly is that we invested approximately $299 million in R&D last year -- 22% of our total revenues.



Vemail Instead of E-Mail

June 21, 2005

A while back I switched to Verizon Wireless from T-Mobile as I often had dropped calls on the T-Mobile’s GSM network. One thing I missed from being on GSM was the great devices the GSM networks supported such as SonyEricsson phones that have e-mail clients built into them. I often used the voice recording function of the phone to then e-mail a WAV file to others. It was such a great productivity booster.

Alas, when I switched to Verizon I ended up with a phone that supports bluetooth but is so handicapped in features and has such a terrible user interface that I feel deprived when I use it.

AT&T WiMAX Deployment

June 21, 2005

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