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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Bubb Leaves Intel

April 6, 2005

An industry Icon, Howard Bubb is stepping down from Intel. Bubb was the head of Dialogic during the roaring days of computer telephony/CTI where the market grew at an astronomical rate. Those of you at industry events remember Bubb speaking at events hosted by the likes of Harry Newton... In fact there was even a Howard Bubb show at suc events.

Dialogic was a leader in DSP resource boards and although Natural Microsystems really discovered the VoIP gateway market before Dialogic, Bubb's company powered back to lead the space and soon thereafter sold to Intel.

Many in the industry complained that Dialogic which sold for under a billion dollars to Intel was undervalued.



Lingo Mexican VoIP

April 5, 2005



Lingo Mexican VoIP

Lingo VoIP Phone Service Now Offers Universal Phone Numbers In Mexico Markets

Phone numbers in the following Mexico markets have been made available to new and existing Lingo VoIP customers:

  • Mexico City
  • Monterrey 
  • Guadalajara 

With this announcement, Lingo consumer and small business subscribers can now select phone numbers from over 300 major U.S. markets, and international phone numbers from over 25 cities in 15 foreign countries -- more domestic and international coverage offered by the major U.S. VoIP providers today.

Now U.S. Lingo customers who have relatives or colleagues residing in Mexico can select a phone number for use with their VoIP service that is “local” to a particular city in Mexico.

Airline Morale

April 5, 2005

Yesterday's USA today (April 4, 2005) has a letter to the editor from Patrick Lee titled Airline passengers get far more than they're paying for. The letter talks about how the price of an airline ticket for spring break is the same as it was 25 years ago and that is not even after adjusting for inflation!

The letter was in response to another letter title "Airlines once paid close attention to customer service," and it points out that most passengers pay more for parking than they do for airline tickets these days. According to Lee, most of the airline company employees have taken pay cuts so that jet service remains cheap. Furthermore, terminals have been upgraded at no charge to customers.

I have been writing about airlines for over half a decade (mostly complaining) and this letter addresses part of what is going on.



Be Careful on April Fool's Day

April 5, 2005

PIKA SIP and HMP

April 5, 2005

PIKA Technologies, a company in the DSP resource market for over a decade just announced it will have SIP support and real-time transport protocol streaming (RTP) this June. The product name is MonteCarlo SDK, Release 6.3. This SDK will enable SIP and enhanced fax services on PIKA digital T1/E1 boards and PIKA analog boards. To remove the typical complexity of moving from one release to the next, most MonteCarlo 6.1- and 6.2-based applications will run on 6.3 with a simple recompile only.

The company further unveiled its initiatives in HMP. In the early life of the company, as part of the product strategy, the design team made the architectural decision to power the call control stacks on the computer's host processor.

Verizon Issues Letter to MCI

April 5, 2005

TMC Podcasts

April 4, 2005

TMCnet Powers Ahead

April 4, 2005

Amazingly, TMCnet is now in the top 5,888 sites in the world. That is not out of telecom or technology sites but out of all sites in the world. I can't believe it to be honest. We have upgraded web servers twice in the last few months just to handle the traffic.

Multimedia Over Coax

April 4, 2005

A shot across the bow of the ILECS and Satellite providers was seen today. The Multimedia over Coax Alliance (MoCA) is announcing the successful results of its large-scale field trial at the National Show. Conducted by MoCA's founders in 15 cities, the trial validates MoCA's capabilities as both the highest-speed technology for home networking and the only field-proven to be capable of transporting multiple HDTV streams. According to the group, large-scale tests validate performance of 100 Mbps in real world conditions.

Tests also showed that the core technology provides the level of performance necessary to deliver digital entertainment to every coax outlet in the home, with at least 100 Mbps throughput being delivered to 95% of coax jacks tested. The stringent level of testing makes sure that the high speeds delivered by a MoCA home network are consistently available throughout the home.

Metalink News

April 4, 2005

Here is some positive tech news worth sharing:


Metalink Updates Revenue Outlook For Q1 2005

Board of Directors Approves Plan to Repurchase up to $10 Million of Outstanding Common Stock

Yakum, Israel, April 4, 2005 - Metalink Ltd. (NASDAQ: MTLK), a provider of high performance wireline and wireless broadband communication silicon solutions, today announced revised first quarter revenue estimates.

Further to its release of March 24, 2005, Metalink expects its revenues for the first quarter of 2005 to be approximately $3.0 million. Final results for the quarter will be announced on Wednesday, April 27, 2005 and discussed during Metalink's conference call on that day.

Metalink also announced today that its Board of Directors has approved a plan to repurchase up to $10 million of its outstanding Common Stock, subject to approval by authorities as required under Israeli law.








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