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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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The Evolution of the Software Media Server

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming...

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Considerations for Cloud Based SBC's Part 2

  As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are...

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Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread...

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IVR in the Age of Siri and Alexa; Evolve or Die

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is...

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VoIP And The Electric Toothbrush

September 6, 2005

This past weekend I went to the pharmacy because my youngest daughter Nicole needed diapers. Well that is sort of an excuse because I needed a slew of things as well. I didn’t make a list. I rarely do when going to the pharmacy.

Comdial and PBX/CTI History

September 6, 2005

Today is a pretty historic day for me as one of the first companies I ever visited in the CTI space was a company called Comdial. Back in 1996 this was one of the leading PBX companies in terms of technology, general momentum and marketing. If you thought of advanced PBX companies, Comdial was at the top of your list. Inter-Tel was another company that came to mind at the time and there was quite a rivalry between the two organizations.

When I visited Comdial headquarters in 1996, I was impressed as it was the largest company headquarters I believe I have ever seen.

Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.



Gas Prices Fuel Conferencing

September 2, 2005

Gizmo Project

September 2, 2005

Google’s True VoIP Intentions

September 1, 2005

Today I was reading an article about Google getting into the print magazine advertising business via it’s

AdWords program. The print program is similar to the way ads work online except in print an advertiser gets a photo and a listing about the product. Multiple advertisers would share a page. In the article it mentioned that Google offered advertisers an 800 number that they could use so Goolge could track the ad’s performance.

Dell Dissatisfaction

September 1, 2005

Jeff Jarvis’ BuzzMachine blog seems to have become the place where Dell bashing can be done by a group of people who feel they have been treated poorly by the computer leader. Here is a single post from the blog and a search on a variety of Dell posts.

I wonder if this sort of public dissatisfaction with Dell is one of the reasons that MPC Computers is having so much success with their ad campaign that touts the fact that MPC agents are based in the US.

In addition to this blog entry about MPC Computers I wrote an extensive article with an interview of a top MPC executive in the September issue of Customer Interaction Solutions magazine. If you don’t get this publication, you can subscribe to this free magazine here.



Donation Day

September 1, 2005

The Return of AT&T

September 1, 2005

It seems that SBC is leaning towards changing it’s name to AT&T. Other options are a new name or Cingular. The latter name probably won’t work as BellSouth is a part owner of the Cingular Wireless name and probably won’t allow it’s business partner to use a name very similar to one it partly owns.

In my opinion AT&T is the best name for the new organization and is the likely choice. This name has international recognition and will help the company more easily sell VoIP services around the world.

Living in Connecticut, I grew up with AT&T, and the regional BOC became Southern New England Telephone (SNET) and then it became SBC through an acquisition.



VoIP 2.0

September 1, 2005

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