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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Zultys MX30

April 30, 2005

I recently had a chance to meet with execs at Zultys in Silicon Valley to see what they are up to. This is a company that launched an IP PBX a few years ago while the rest of the market was hiding in the shadows of post-bubble bursting depression, Zultys decided to throw their hat in the ring at what seems to have been an ideal time. The company is now selling IP PBXs internationally and growing quickly in the US, Asia and other parts of the world. One part of the conversation that struck me was when I heard that Zultys is back in the IP phone business.

Our Best Podcast Yet

April 29, 2005

SERoutlookAccess

April 29, 2005

Probably the best product around that no one knows about is SERoutlookAccess. I love this handy utility but have a few caveats about it. Let’s start off by saying I have a mailbox on a busy server with about 500,000 e-mails on it and I receive up to or more than 1,000 e-mails daily. I live in Outlook so I need a powerful search utility.

I used LookOut for over a year and it was very helpful.

See You at Interop

April 29, 2005

The show it seems is no longer N+I but now Interop. The changing name is like a changing era in networking. I wish the event good luck with its new name and new branding. I am happy to be speaking next week.

Packet8 Demand Increases

April 29, 2005

Bicycle Powered VoIP

April 29, 2005

CruiseShoring

April 28, 2005

An interesting article from Forbes.com details a new sort of offshoring:


Why send software work to India when you can have it done on a cruise ship 3.1 miles off California?



Two San Diego entrepreneurs have come up with a very literal twist on offshoring software development jobs. This pair wants to get their hands on a 600-cabin cruise ship and park it off the coast of El Segundo, Calif., just over the 3-mile border that marks international waters. They'll pack the boat with engineers who will write code day and night.

Spitzer Spyware Suit

April 28, 2005

Whether you think Eliot Spitzer is doing a great job or you think he is overdoing it by suing what seems like a record number of companies... You have to put your hands together for his latest suit where he accuses Intermix Media of redirecting users to a number of sites owned by the company. Here is an excerpt from Yahoo News which has a really new and interesting interface BTW:

"Spyware and adware are more than an annoyance," Spitzer said. "These fraudulent programs foul machines, undermine productivity and in many cases frustrate consumers' efforts to remove them from their computers.

Oil Kills US

April 28, 2005

I am not a financial expert but I have a blog and write for a living so that means I can basically sound off on anything that annoys me, will interest you or just makes me feel better to get out of my system. I had to share the following with you. I received two news alerts from MarketWatch. The first one said that Exxon Mobil profit jumps 44% (I recall last year’s profit growth being similar) and now the GDP is growing slower than at any time in the past 2-years.

What does this tell us – again, I am not a finance major – tech, I know, but macroeconomics I don’t -- It tells us we are being screwed by Exxon Mobil.

Am I too naive?



Nokia N91

April 28, 2005

It was only a matter of time before cell phone companies came out with devices comparable to iPods in functionality. Today is that day as Nokia announced its N91, a phone with a 4-GB hard drive. Although the device will be priced between $500-$900 it gives you a phone and a music player in a form-factor about the size of a an iPod Mini.

What remains to be seen is which carriers will want such a device. Carriers are looking for ways to generate revenue from music and such a player could conceivable allow users to download songs without making use of wireless networks.

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