Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WebRTC Customer Service Benefits Retailers and Shoppers - Video Demo

"If you're shopping and need information about a specific product, and you can't find a salesperson around, scan the bar code [of...

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Buck the Trend Be Cool at Convergence India and ITEXPO East January 2016

Investors, entrepreneurs, inventors, early adopters and evangelists want to be a part of every best thing, and much of that is coming...

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What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

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iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

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ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

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What Would an IoT Service Provider Even Do?

Service providers are eager to jump on the IoT train because of the vast opportunities. But what kind of service would they even provide?

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The Business Case for IP Transformation: Is Your Business Ready?

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Delivering successful change programs is a significant challenge. Undertaking a Readiness Assessment speeds the launch of new IP services, reduces risks and aligns corporate objectives with your program.

The Challenge of Change…a true story

So your company is planning an all IP network. The CTO is delivering technology roadmaps, the COO is assessing the service portals, and network designers have been architecting for eight months. The program is well underway and people are now starting to plan the migration.

So, you start to scope out the effort required to deliver migration and calculate that it requires hundreds of resources to manage a switchover. You approach engineering to secure the resources, and are informed HR is managing a release program, remunerating engineers to leave the company. The same engineers that you need to deliver your program!

Sound familiar?

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GM, Ford Junk Bonds

May 9, 2005

I received this release today and it details some of the reasons Detroit’s automakers are in trouble. It is difficult to disagree with any of this. Friends often tell me that domestic cars are cheaper and have better incentives but who wants a domestic car? Obviously this isn’t too positive for Detroit and they better wake up quickly if they want to be around to supply cars for the next generation.


Why New Debt From Ford, GM Should Be Named for a Japanese Engineer;
Poll:  63% of Americans Already Worry About U.S/Japanese “Hybrid Tech Gap.”

WASHINGTON, D.C.///May 9, 2005///Now that the Standard & Poor’s rating agency has downgraded the General Motors Corporation and Ford Motor Co. to junk bond status, Wall Street should take the next logical step and refer to any such new debt issued by the struggling U.S.

Google Down

May 9, 2005

Vonage Funding

May 8, 2005

This company is on a worldwide tear and I remain impressed at how fast Vonage is growing, receiving funding and just basically dominating headlines everywhere. Sure I warned the industry months ago that is we don't get our act together on 911 soon the mainstream media would circle VoIP like hungry sharks. Ands sure Vonage is now being circled by every newspaper and attorney general in the nation. But still, they are doing an amazing job growing the industry, and growing their company.


May 8, 2005

Tom Keating got me hooked on Avant Broswer over a year ago so when he writes about his thoughts on Firefox vs. Avant Browser in a post titled FireFox Tabbed Browsing, I had to read his thoughts on the topic. What makes me so interested in this saga is the fact that I am getting hammered by spyware and other garbage that keeps infecting my computer via Internet Explorer. At some point I am either going to switch to FireFox or get a beta of the new MS browser I am hearing so much about.

There was a time that Microsoft would develop a product, gain 90+% market share and then rest on its laurels.

Eliminate Spyware

May 8, 2005

This may be the best response to one of my posts. The following was a response to my Spitzer Spyware Suit I am not a lawyer but these ideas to eliminate spyware seem like they have merit and if there are any lawyers out there in cyberspace reading this blog, please opine on if these ideas make sense. Until then, I hope this excellent response helps stamp out spyware forever.

I don't understand why everyone does not take advantage of their local small claims court to sue spyware companies. The process is pretty simple.

More VoIP URLs

May 8, 2005

More recent VoIP URLs. The best of the bunch will have to be registered to Champion in Marietta South Carolina, US. is an interesting one as well and although the site the site that feeds me with these URLS, tells me it is taken, it does seem available.

Speech-World Attracts Top Companies

May 6, 2005

Gore Gets Internet Award

May 5, 2005

Love him or hate him, he helped popularize the Internet with his use of the term “Information Superhighway” on national TV. It was around the time he made this speech that the Internet took off. Gore spoke at a past TMC event and made light of the whole “Inventing the Internet” situation. This was right after he lost the presidency to Bush. The audience was surprised at how loose and relaxed he was in person as opposed to TV.

Wynn Las Vegas

May 4, 2005

I went to an Avaya reception tonight and after a few minutes of listening to an eloquent VP of Avaya, Steve Wynn took the stage to speak to the crowd about how his hotel Wynn Las Vegas will excel in service and in fact have better customer service than any other hotel on the planet. Wynn has quite a stage presence (yet there was no stage) and I came away from the experience humbled. I am very grateful to have listened to him speak for 10 minutes and I have a much deeper appreciation for what Wynn is trying to accomplish with his new hotel.

Amazingly, the service level he speaks of seemed evident in the wait staff and other hotel workers I came in contact with.

One wonders how these new hotels get customers. It seems that the more hotels they build in Vegas, the more people come.

The VoIP Security Session at Interop

May 3, 2005

My security session went very well today at Interop. I think the audience got a lot out of it as there were lots of good questions. MediaLive is selling tapes to the session if you are interested. The vital stats are as follows: 60 people were in the room.

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