Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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External Battery Power Bank for Microsoft Surface Book

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for...

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Back from Hiatus and what Went on at MWC - The 5G and AI Hype Game

  After a short blog hiatus, I am back in the blogging saddle.   The integration of Dialogic CCD into Sangoma has been...

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Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.

Gas Prices Fuel Conferencing

September 2, 2005

Gizmo Project

September 2, 2005

Google’s True VoIP Intentions

September 1, 2005

Today I was reading an article about Google getting into the print magazine advertising business via it’s

AdWords program. The print program is similar to the way ads work online except in print an advertiser gets a photo and a listing about the product. Multiple advertisers would share a page. In the article it mentioned that Google offered advertisers an 800 number that they could use so Goolge could track the ad’s performance.

Dell Dissatisfaction

September 1, 2005

Jeff Jarvis’ BuzzMachine blog seems to have become the place where Dell bashing can be done by a group of people who feel they have been treated poorly by the computer leader. Here is a single post from the blog and a search on a variety of Dell posts.

I wonder if this sort of public dissatisfaction with Dell is one of the reasons that MPC Computers is having so much success with their ad campaign that touts the fact that MPC agents are based in the US.

In addition to this blog entry about MPC Computers I wrote an extensive article with an interview of a top MPC executive in the September issue of Customer Interaction Solutions magazine. If you don’t get this publication, you can subscribe to this free magazine here.

Donation Day

September 1, 2005

The Return of AT&T

September 1, 2005

It seems that SBC is leaning towards changing it’s name to AT&T. Other options are a new name or Cingular. The latter name probably won’t work as BellSouth is a part owner of the Cingular Wireless name and probably won’t allow it’s business partner to use a name very similar to one it partly owns.

In my opinion AT&T is the best name for the new organization and is the likely choice. This name has international recognition and will help the company more easily sell VoIP services around the world.

Living in Connecticut, I grew up with AT&T, and the regional BOC became Southern New England Telephone (SNET) and then it became SBC through an acquisition.

VoIP 2.0

September 1, 2005

SonyEricsson Gets Into VoIP

September 1, 2005

Perhaps one of the most telling signs of success in the VoIP market is all the large companies jumping into our space and Microsoft, Google, AOL and others were logical ones to jump in. I am surprised that now computer hardware makers are getting into the game. For example Sony Ericsson is touting a new headset the HBH-608 and its ability to work with a Sony VAIO notebook can allow users to make VoIP calls to the bluetooth headset.

The mainstreaming of VoIP is probably what is leading to record attendance to tour Internet Telephony Conference & Expo and as I mentioned yesterday, ITEXPOs routinely have the most attendees of VoIP events.

Speaking of industry growth I was speaking to a reporter yesterday who was trying to ascertain the size of the VoIP market in dollars. Of course it was the consumer market he was after.

The Most Attendees

August 31, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Let's look at this closely. We will have over 2,000 service providers, over 2,000 resellers, 2,000 enterprise attendees and the remaining 1,500+ will be government, developers, analysts, the media, VCs and the industry. You will not find more attendees at another event.


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