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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Procera Helps Carriers Shape Even Encrypted Traffic

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video...

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MultiTech Intros New 4G-LTE Cat 1 and LoRa Solutions

For anyone who worked with PCs during the 1980s they remember MultiTech as a major player in the world of modems. In...

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Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

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Michael Powell at ITEXPO In LA

June 22, 2005

Michael Powell will be addressing the audience at ITEXPO and I am excited to hear what he has to say. I am sure he has much more latitude now that he is no longer a sitting chairman of the FCC. I also wonder how he feels about the strict 120 day deadline given to VoIP providers after he left. I get the feeling that if he was chairman they would given our industry have six months or more to fully comply.

Silk, Open Source Collaboration

June 22, 2005

This is the first I have heard about open source collaboration software. This is an area ripe for such a solution as many of the competitive options are so expensive. Silk could become a killer app like Asterisk.


New open-source collaboration software, Silk, aims to increase productivity and decrease operational costs across organizations

By using Silk companies can effectively organize large quantities of information through one central and open platform delivering the "context for collaboration"










SAN DIEGO, CA – June 22, 2005 – Akiva Corporation, the premier provider of enterprise-wide open collaboration solutions, today announced the first commercial release of Silk www.silk-project.org. This software, which has been available in beta release since late 2004, is the first comprehensive open source collaboration solution built to demanding enterprise J2EE software standards.

The Nuclear Option

June 22, 2005

Here is an LA Times story on nuclear energy and how the industry is poised to make a comeback. With all this talk of the imminent construction of new plants, I find it surprising that analysts and experts say the first new plants will take ten years or more to build. By then, who knows where oil prices will be.

Sure, you here people like Rush Limbaugh say that oil is cheaper by the gallon than milk, but Rush, kids don’t drink milk anymore but cars have become SUVs. The price of oil seems to be more volatile by the year. In a decade it could cost more for a gallon of gas than it dose for a gram of uranium.

My take?



Google Will Not Compete With PayPal

June 22, 2005

Directly anyway. It seems according to the New York Times that Eric Schmidt the CEO of Google denied the implications that their new service will compete with EBay’s online payment division in PayPal.

PayPal has thrived in the last half-decade, growing from 24 test users in 1999 to 72 million accountholders through March. Looking to profit from the fees that PayPal collects from completing online transactions, San Jose-based eBay bought the service for $1.3 billion in 2002.

My take? Google will start using their electronic payment service  for things like Froogle and their advertising programs AdSense and AdWords.



VoIP Quality Study Update

June 22, 2005

MSN Sender ID Starts Today

June 22, 2005

Concerto and Time Warner

June 22, 2005

Time Warner Cable is an interesting company in that they are decentralized to some degree in their management and autonomous regional groups decide how to manage their divisions. Having said that, the Charlotte, NC Division of the company has selected Concerto Software’s EnsemblePro for its inbound and outbound contact center implementations. They will utilize the software for outbound sales and collections.

As an enhancement to Concerto EnsemblePro, Time Warner Cable is also implementing, LYRICall , a scripting design tool that helps agents navigate through calls. LYRICall gives Time Warner agents real-time access to multiple data sources through a single view, enabling them to easily access the information they need to conduct successful customer interactions.

VoIP Kills Cities

June 21, 2005

Life’s Questions

June 21, 2005

Many of life's questions can be realized when flying cross-country. For example, why when you fly over Nevada are there lots of bodies of water but nothing green in sight? Even in Africa for example, water creates life.

Another mystery, where are all the pillows on flights? I estimate millions of them have disappeared from domestic airlines in the last few years.

Tom Cruise

June 21, 2005

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