Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

EEOC Finds Silicon Valley filled with Racist, Sexist Criminals

Expect the summer of deflection to continue. I have bad news. I have discovered the reason that there is a lack of...

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Open Letter to LinkedIn

What started as a neat online rolodex evolved into a business networking site, but now is a lousy version of Facebook....

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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to...

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ITW and the Importance of Services

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in...

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All About the API: The One Developer Event You Need

OK, I am going to start off by taking back the headline of this post... There isn't one of anything you need....

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API of the Week: Use Flowroute to Access the Multibillion Dollar Telecom API Space

Flowroute is one of the companies in technology that “gets it” when it comes to APIs. Yes, I know APIs aren’t new…...

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API of the Week: Vidyo APIs Add Value All Around Us

If you want your company to have a tremendous valuation, make it an integral part of a platform which allows others to...

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Veraz Happenings

June 7, 2005

I had a breakfast meeting with Veraz Networks and they tell me that the Asian market is doing very well. Amit Chawla their EVP, Global Marketing used the words "Very hot" to be specific. Also in attendance was Ed Camarena who gave me lost of insight into where Veraz is headed and their positioning in the market.

One thing the pair kept reiterating is how many switch replacements they are seeing. They credit this to the aging switch population and just the plain old benefits of migrating to packet-based communications.

Apple And Intel

June 6, 2005

What This Merger Really Means

In the IT world there couldn't be more of a surprise than that of the news that Apple and Intel were having talks about working together on future computers. The concept of an Intel chip in a Mac is unfathomable... Or it was nearly a few months ago. Apparenly the chip deal with Apple didn't make so much money for IBM so they didn't really mind losing Apple as a customer to Intel.

There is an interesting point in all this.



VoIP Headset Webinar

June 6, 2005

Please join me for this insightful webinar on communications endpoints sponsored by GN Netcom. We will discuss how to get the most out of VoIP deployments from the standpoint of the end-user of the VoIP deployment. There will be further discussion on softphone usability.


The success of any VoIP rollout ultimately depends on "the last three feet"‚ÄĒthe interface between enterprise users and their phone system.

Citigroup Loses Data

June 6, 2005

Avoid shopping online to avoid security threats¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $1,500
Buy and use a shredder for all receipts¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $100
Finding out your bank lost your personal data¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  Priceless

Excerpt:

Norman Black, a spokesman for the world's largest package delivery company, said a "small package" containing data storage tapes was lost while being transferred to a credit reporting bureau.

Experian, a credit reporting agency, told CNN that it was the intended recipient of the tapes. Don Girard, a spokesman for Experian, said the company alerted Citigroup in the last week of May that its regularly scheduled delivery did not arrive. Girard said the tapes were headed for its Data Center in Allen, Texas.

Black at UPS said his company and Citigroup are launching internal investigations, adding there was no evidence of theft or fraudulent activity. UPS ships some 14 million packages a day.

CitiFinancial is inviting customers to enroll via a toll-free number, 1-888-469-8603, in a free credit monitoring service for 90 days.











IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 ‚ÄĘ Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence¬ģ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:00 ‚Äď 8:30 am

Registration & Complimentary Interactive Breakfast¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:30 ‚Äď 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center¬ 

Ty Baldwin, Regional Director, Sales, ININ

8:50 ‚Äď 9:20 am

Keynote - Industry Direction¬ ¬ 

Rich Tehrani, President of Technology Marketing Corporation (TMC¬ģ)

9:20 ‚Äď 10:00 am

Best Practices in the IP Contact Center¬ ¬ ¬ ¬ 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications¬ ¬ 

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 ‚Äď 10:15 am

Break

10:15 ‚Äď 11:00 am

Customer Interaction Center¬ģ (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 ‚Äď 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15¬  ‚Äď 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am ‚Äď 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

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