Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

Full Story »

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

Full Story »

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

Full Story »

Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

Full Story »

Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

Full Story »

Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

Full Story »

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

Full Story »

Cisco Buys Sipura

April 26, 2005

VoIP Confusion

April 25, 2005

I am too close to the technology to be objective perhaps but is VoIP that confusing? The term I mean. Is it sooo terrible. According to a the Global Language Monitor – the self-appointed Internet acronym Military Police, VoIP is on the Top 10 list and is in fact #2.

America, The Leader in Technology?

April 24, 2005

More MCI Madness

April 24, 2005

I'll tell you; this saga has more twists and turns than a small intestine. After yesterday's podcast when we were pretty sure that MCI would tell Qwest to jump in a lake, it turns out MCI really does take Qwest seriously. They have decided to accept the 9.75 billion dollar takeover bid according to the AP.

Verizon now has five days to respond and can boost its offer again or walk away with a nice financial penalty.

MCI directors have repeatedly expressed concern about Qwest's $17 billion debt load and the long-term value of the Qwest shares MCI investors would receive as partial payment. The MCI board also has questioned whether Qwest can meet its forecast of nearly $3 billion a year in cost savings from the proposed merger.

Qwest's $30-per-share offer consists of $14 in Qwest stock and $16 in cash - an increase of $2.50 in cash compared with its prior offer.

The Verizon deal valued MCI at $23.10 per share, though two weeks ago it agreed to pay nearly $26 a share for a 13.4 percent stake in MCI from Mexican billionaire Carlos Slim Helu. That gambit fueled speculation that Verizon would offer at least that much for the rest of MCI's stock.

I am just hoping this story will go away.









Latest Communications and Technology Podcast

April 23, 2005

New Alexa Record

April 23, 2005

I just noticed today the highest Alexa ranking TMCnet has ever had for a single day, 2,730. This means we were ranked in the top 2,730 sites in the world. For a communications and technology news site, this is pretty high and we are proud of the recognition by Alexa and thanks to all of our loyal readers that allow our rankings to increase so steadily.

Range: 3m  6m  1y  2y Size: Medium | Large

Compare: tmcnet.com vs.

Voice Self-Service

April 23, 2005

Join me for a webinar that details how you can deploy voice self-service solutions your customers will love. What excites me about this webinar sponsored by Gold Systems is that AAA the famous motor-club company will be presenting a success story. I can't imagine a more difficult implementation than AAA since most callers are on cell phones, making for a demanding speech recognition environment. See the details below and I hope to see (well electronically anyway) you there on Wednesday.


Benchmarks for Creating Successful Speech Automation Solutions
Wednesday, April 27, 2005
10:00 -11:00 am (Pacific Time)

Join us to learn how AAA (Automobile Association of America), the world's largest automobile club with over 44 million members, has used voice automation solutions to delight its members.




Speaking With The Alarm Guy about VoIP

April 23, 2005

The alarm technician was over today and I was speaking t him about our phone service and how one of our phone lines goes over the Internet so perhaps we need to switch the alarm's phone input to be on our other non-Internet line. I was tying not to use technical terms as I didn't expect the technician to be an expert is packetized telephony. He also told me it was his sixtieth birthday soon so I didn't expect him to tell me about his Sony PSP usage.

All of a sudden he started to tell me that I am using a technology called voice over IP and most people don't realize that when the power goes down that the electronics aren't powered and the line dies and no phone calls can be placed at all. I smiled.

Jib Jab Matzah Video

April 23, 2005

SMB VoIP

April 22, 2005

Update: Be sure to check out the newly released VoIP For SMB site that details the latest news and features in the world of small business voice over IP.

----

I am seeing lots of new devices coming onto the market. Converged firewall, SIP, WiFi, VoIP devices that will let about 50-60 people use VoIP in their offices. The holy grail of VoIP for many of these companies is the SMB space which will be huge adopters of VoIP in the coming months.

Featured Events