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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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The Evolution of the Software Media Server

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming...

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Considerations for Cloud Based SBC's Part 2

  As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are...

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Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread...

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IVR in the Age of Siri and Alexa; Evolve or Die

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is...

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AOL Settles With Spitzer

August 26, 2005

AOL Settles With Spitzer
I stumbled across this article today and am not sure if it is recent as I can’t seem to find a date on the page. Whether my eyesight is worse than I thought or it is just a mistake is unclear but the article is pretty interesting and it talks about how AOL got into trouble with Eliot Spitzer who recently announced a 1.25 million dollar settlement with the company.

At the heart of the problem is AOL’s policy of incentivizing their workers for retaining customers who call to cancel.

This system, in which reps could earn tens of thousands of dollars, “had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers,” according to Spitzer’s office.

AOL has 60 days to eliminate its program of rewarding bonuses based on minimum “save rates.” The company did not specify how bonuses will be allotted without the save rate, and adds that the program is “a work in progress.”

In addition the company has identified the employees who did not cancel orders at customer requests and has put a better monitoring system in place to ensure they do a better job of respecting customer’s wishes.








War On Terror For Nerds

August 26, 2005

David Isenberg has a pretty funny post here regarding dealing with terrorists using the UNIX command line. I was a UNIX system administrator for years and grew up on this robust and scalable OS. Still I wasn’t positive what chown was. I was pretty sure it was change owner and turns out I was right.

The Only Show With a Consumer VoIP Marketing Summit

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

There is only one show you need to attend if you work for a service provider and are tying to figure out how to price your products and services effectively. That Is Internet Telephony Conference & Expo.

This Consumer VoIP Marketing Summit was designed with service providers in mind. How on earth are you supposed to price your services in a vacuum?



Best Keynotes in the World

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

No other VoIP show in the world has ever had the level of keynoters that ITEXPO has.

ITEXPO: Best VoIP Show In The world

August 25, 2005

I have been deluged with exhibitors from past Internet Telephony Conference and Expos to start writing about how much superior TMC's ITEXPO is to other events. For the most part I thought it was self-explanatory as we have had 3 sold out exhibit halls in a row and our aisles are always full of people buying and selecting products. Everyone knows that other industry events may have lots of exhibitors but they don’t get the traffic. At least that is what everyone tells me.

Rates Technology and Alcatel

August 25, 2005

In my blog entry on Rates Technology Inc I mentioned Alcatel as in default. Specifically:

After it became impossible to get them covered, RTI recently filed suit for willful patent infringement against Centrepoint Technologies, Inc. for much less money than Mitel and Alcatel (they certainly are a smaller company).

Mitel Networks was sued for $945 Million; Alcatel was sued for $1.155 Billion; and their default is pending in USDC EDNY. Hello Direct, GN Netcom and GN had been sued by RTI for patent infringement, and they recently settled with RTI; the terms are being kept confidential

.

Since that time I have learned the court has vacated the default meaning it is now in the hands of California courts since Alcatel sued Rates Technology Inc. first in California.





Carly Fiorina

August 25, 2005

Vonage IPO: What It Means For VoIP

August 25, 2005

VoIP companies enjoyed two  surges in the public markets. The first was in the Fall of 1997 when companies like Inter-Tel and Franklin Telecom were VoIP darlings. Inter-Tel who at the time had a service provider offering was one of the few public ways to play what at the time we called IP telephony or Internet telephony.

We then saw public interest leave the VoIP space for a while and then it came back with a vengeance in 1998-2000. The public markets haven’t had too many tech darlings since the ensuing bubble burst though.

Vonage Goes IPO

August 25, 2005

Apparently all the rumors of Vonage being acquired are now dead as an IPO seems likely. I suppose it is still possible for someone to come in at the last second and buy the company. A cable company or international service provider? BellSouth?

American Workers

August 25, 2005

I wrote a blog entry about a Dell call center a while back and I have noticed that people from India keep commenting on it . They hope to use my blog as a way to get hired. The funny thing about many of these e-mails is the grammar. If you are really looking for work you should somehow get your grammar checked before posting things online for the world to see.

But the point is broader than that.

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