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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an...

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MasterStream ERP Expands Carrier Offerings

MasterStream, the complex quoting engine of many of today's carriers has been successful at working with enough carriers that they provide 15...

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Why We will need Voice Services

  Last week I wrote about Fax.  I figure I should write about Voice.  Not because I’m leaving voice out, but because I...

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How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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EBay Buys Skype

September 8, 2005

Microsoft Hates Google

September 7, 2005

I am not sure whether to be impressed or horrified by the alleged actions of Microsoft execs Steve Ballmer and Bill Gates. On the one hand you must admire their desire to win but on the other, is throwing chairs and shouting obscenities the way to take Google out? According to this article it may not be the right way to do it but it is the way it is being done.

Take a took at this excerpt from the Forbes article:

Lee's evidence follows hot on the heels of sworn evidence from former Microsoft engineer Mark Lucovsky, claiming Chief Executive Steve Ballmer picked up his chair and hurled it across his office, before saying of Google's CEO Eric Schmidt: "I'm going to bury that guy, I have done it before, and I will do it again. I'm going to kill Google"--but punctuated by a couple of obscene gerunds.

One thing is for sure.

Service Provider Summit

September 7, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

We at TMC recognize that service providers are the backbone of the VoIP industry and every day they make up a larger and larger part of the community served by TMC publications and events.

I salute you today's service provider as only you have to deal with ever-changing government regulation and technology that mutates faster than bacteria in Chernobyl. You are in a turbulent but invigorating market. Come to ITEXPO and be part of the Service Provider Summit. In addition to hearing Michael Powell speak and getting his perspective for the first time as a non-government worker, come hear Carly Fiorina who has sat on the board of Cisco and was the #2 person at Lucent for a considerable period.

Vonage Hits 1 Million Lines

September 7, 2005

I was a  Bar Mitzvah for a cousin this past weekend and ran into my accountant who is definitely not on the leading edge of technology. He does use a PC and has DSL but he is not a person that you would discuss nanotechnology with at a dinner party.

We got to discussing business sand I mentioned how Internet Telephony Magazine is doing great… It is one of the thickest books in the tech market and advertisers are telling us they get great results. I told him about how our website TMCnet has between half a million to a million unique visitors a month and that our last three ITEXPOs were sold out and they are growing around 100% per year.

He was floored. The last time we spoke was the height of the telecom depression back in 2003.

We got to speaking about why things are so good and I explained it is the VoIP market that is on fire.

The Most Smog

September 7, 2005

The Only Show Where We Will Focus On How To Make Money Selling VoIP

September 7, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

Over 600 resellers attended a standing room only conference in Miami titled “Make Money Selling VoIP Products and Services”. I was on stage along with a few distinguished panel members educating the audience on how thy can make the most money selling products and services in the voice over IP market. If you are a VAR, a VAD, an interconnect or an international delegate that wants to learn about the tremendous opportunity VoIP affords you, you cannot afford to miss this session.

This is yet another in a long list of sessions you can't find elsewhere?

ViaTalk Gives Gas

September 7, 2005

Signs of fierce competition are generally easy to spot. I noticed one today when I was scanning TMCnet news. A company called ViaTalk is giving away gas cards for customers who prepay for two-years worth of VoIP service.

According to the ViaTalk release the CEO drives a ViaTalk branded Hummer and has a “1MPG” license plate. He obviously knows a thing or two about high gas prices.

The cost for the service is $16/month for unlimited US and Canada calling.

VoIP And The Electric Toothbrush

September 6, 2005

This past weekend I went to the pharmacy because my youngest daughter Nicole needed diapers. Well that is sort of an excuse because I needed a slew of things as well. I didn’t make a list. I rarely do when going to the pharmacy.

Comdial and PBX/CTI History

September 6, 2005

Today is a pretty historic day for me as one of the first companies I ever visited in the CTI space was a company called Comdial. Back in 1996 this was one of the leading PBX companies in terms of technology, general momentum and marketing. If you thought of advanced PBX companies, Comdial was at the top of your list. Inter-Tel was another company that came to mind at the time and there was quite a rivalry between the two organizations.

When I visited Comdial headquarters in 1996, I was impressed as it was the largest company headquarters I believe I have ever seen.

Katrina Red Cross Concert

September 2, 2005

When disasters strike or there is a need for large amounts of money to be donated to charitable causes it is usually the teleservices outsourcing companies that come to the rescue. These sorts of companies have been called many things over the past two decades from telemarketing companies to now the more fashionable business process outsourcing or BPO companies.

Tonight, Friday, September 2, 2005 NBC will be hosting a Red Cross telethon and part of the coalition of businesses that will be supporting this effort is TeleTech a company that has earned the distinction of being a Customer Interaction Solutions TOP 50 winner repeatedly over the past 20 years.

TeleTech has offered employees an opportunity to volunteer to take calls during the telethon and has committed to match their time in a cash donation to the American Red Cross. The Red Cross anticipates that more than half a million calls from donors making pledges during the telethon. As a result, several hundred TeleTech employees will be needed to join other call center volunteers nationally to handle the volume.

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