Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IoT Connectivity Standards? Still a Confusing Mess.

62 million European households will soon have smart gas meters as reported on IoT Evolution with an annual growth rate of 27.8...

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Digital Transformation Gone Wrong: Did Macy's Fail?

Amazon will be moving into six floors at 300 Pine Street, a historic epicenter of Seattle retail, home to Macy’s. In fact,...

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Mazda Rotary Engine to Cease Electric-Range Anxiety

The rotary or Wankel engine is an automotive marvel. It revs higher than an engine with cylinders and weighs far less. It...

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Invoxia NVX 200 Phone Connects to Apple Watch 3

Forget Dick Tracey, Invoxia takes your watch phone one-step further by allowing you to use a desk phone as the interface to...

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Network Slicing - An A La Carte Network Service in 5G?

I’ve been meaning to write about network slicing for a while.  When 5G was first being written about, network slicing was one...

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Thanks to Actility, Comcast may Build Largest U.S. LoRa Network

There is a race to roll out the largest LoRa network as eventually trillions of devices will need a low-power way to...

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VocalTec Receives Nasdaq Notification

August 19, 2005

Last night VocalTec reported they received a notice from the Nasdaq that they are not in compliance with marketplace rules that stipulate the minimum stockholder equity or market value of their shares. Nasdaq is reviewing the company's eligibility for continued listing on The Nasdaq SmallCap Market.

The Company has been requested to provide Nasdaq by August 26, 2005 the company's plan to achieve and sustain compliance with all Nasdaq SmallCap Market listing requirements. If following review of such plan Nasdaq determines that the company's plan is inadequate, Nasdaq will provide written notification that the company's securities will be delisted. The Company may appeal Nasdaq's decision to a Nasdaq Listing Qualifications Panel.

New Call Center Blog

August 19, 2005

Steve Brubaker is one of the nicest people you will meet in the call center business and he knows his stuff, really well. This is why I was so excited to read his new blog where he talks about how important call centers are to the US economy and how important it is to provide good customer service.

With all the companies offshoring and thinking they have o have agents in third-world countries, he asks:

Why aren't companies "wowing" customers today in the USA?  What is the real cost of bringing on new customers only to have them flee to the competition because of poor customer service experiences?

Why do customers have to wait on hold for lengthy periods of time to reach call centers?  Could it be because the bean counters are determining the number of agents needed and "acceptable" hold times based on historical data showing when people tend to hang-up in queue?
 
Why are Agents being hired who do not speak understandable English?  Could it be because the "cost" of agents in third world countries is a fraction of wages here in the USA?

It is no secret that more customer service agents are being off shored by the day and invariably the quality of customer service keeps diminishing. Customers will ultimately tell corporate America that what they are doing is good or bad. Losing customers however is a painful way to find out you have made a mistake.











EVDO Rev A

August 19, 2005

David Sims writes a great piece on CDMA2000 1xEV-DO Revision A technology and it is faster as you would expect that traditional EVDO. Verizon and Lucent are trialing this new technology and I can’t wait till it comes out. I can’t tell you how many times this network has saved me in the last year or so since I have had it.

Revision A enables users to receive data (forward link) at speeds of theoretically up to 3.1 Megabits per second, and send data (reverse link) at speeds of theoretically up to 1.8 Mbps. I suppose these terms are Lucent wireless speak for upload and download.

Now I was never able to reach theoretical speeds before the upgrade and I am sure I wont be able to with the upgrade. All I can ask for is that I get a proportional speed jump and I will be happy.



Rich Tehrani “Live” Next Week

August 19, 2005

One of my favorite things to do is to speak to a live audience and share my thoughts and opinions with them. I especially like the feedback I get from the audience when I am done. The questions, the dialogue, the networking, Q&A, etc. That is the best part of public speaking.

Carrier Broadband Forecast

August 19, 2005

More on VocalTec

August 19, 2005

One of the more popular things I have written recently has got to be my brief history of VocalTec and judging by the responses I received, I struck a chord with a number of people. On the one hand there are e-mails such as the one below:

Dear Rich,

I read with interest your comments on VocalTec, and I also read the article you referenced.

I certainly remember when VocalTec launched their first off-the-shelf software VoIP product, and I remember them at the Computer Telephony Expos, too (back when Dialogic and Harry Newton held sway).  As an industry market analyst, I could never really figure out VocalTec's business model. Were they a software house, an equipment vendor, a turnkey systems house, or what?

When the Deutsche Telecom deal was announced, I thought I had their business model tied down, but a year or so later, their lead PR lady said, "We think of ourselves as a software house." But even then, I detected the arrogance you mentioned.







Comcast Customer Service

August 18, 2005

This is one of those stories that is tough to even set up. I was pretty amazed when I heard about it. Apparently according to the AP, LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish - a language she doesn't understand.

But when she got her August bill from Comcast she had no trouble understanding she'd made somebody mad.

Excel Buys Brooktrout

August 18, 2005

Wow, first Howard Bubb left Intel/Dialogic, Mike Ross left Aculab, and now Eric Giler is leaving Brooktrout. This may leave Brough Turner at NMS as one of the last holdouts in the CTI/VoIP media processing market. I should point out that we still have Peter Karneef and Jim Pinard at Pika Technologies and of course Allan Pound the founder of Aculab who has recently been much more visible in the market since the release of the company’s Prosody X board is also a well-known industry veteran.

More recently there are other strong players in  this space as well like AudioCodes, Eicon ad Spirit DSP.

What prompted Eric to leave Brooktrout is unknown (he looks as healthy as ever and I’ve known him since around 1990) but an acquisition of Brooktrout by Excel provided an opportunity for him to move on. Eric has always been great to work with and the industry will feel his loss.

The competitive landscape of the media processing board market also known as the DSP resource board market hasn’t changed too much over the years but we used to have Dialogic, NMS, Rhetorex, Pika and Brooktrout all competing had to head.





Teletruth on SBC IPTV

August 18, 2005

Bruce Kushnick has got to be the most painful thorn in the sides of the RBOCs. His tone may be confrontational for some but he makes some good points below. I would love to get the response from the RBOCs on this.

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Bruce Kushnick has got to be the most painful thorn in the sides of the RBOCs. His tone may be confrontational for some but he makes some good points below. I would love to get the response from the RBOCs on this.

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Teletruth News Analysis. SBC's IPTV Lies: Do the Math --- Wed Aug 17th,
2005

USA Today's  "SBC's $4 billion IPTV investment 'not much money'"
http://www.usatoday.com/tech/products/gear/2005-08-16-iptv-sbc_x.htm

SUMMARY: MATH.& HISTORY

Based on history, Teletruth believes SBC is misleading the public by making claims it knows can't be true.















Who Will Google Acquire?

August 18, 2005

Google will be selling 14.2 million class A shares of common stock in an effort to raise money for acquisitions. I wonder, who would Google want to buy? Here is a list of possible items on the search engine king’s menu.

Skype: The idea that Google would do very well purchasing Skype has been floating around the Internet for a while. Where are the synergies?

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