Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

Full Story »

EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

Full Story »

Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

Full Story »

Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

Full Story »

CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

Full Story »

External Battery Power Bank for Microsoft Surface Book

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for...

Full Story »

Back from Hiatus and what Went on at MWC - The 5G and AI Hype Game

  After a short blog hiatus, I am back in the blogging saddle.   The integration of Dialogic CCD into Sangoma has been...

Full Story »

Symbiotic Not Parasitic

August 29, 2005

Om has a great post this morning on how p2p is driving broadband adoption and vice-versa. I am very excited about this post because it supports a premise that I have written about before and that is that VoIP is symbiotic and not parasitic.

Well VoIP is not necessarily p2p-based so perhaps my argument is a bit of a stretch but it certainly applies to Skype. Skype can be considered a killer application for broadband (to borrow from Om’s headline which I wholeheartedly agree with). Blocking Skype would logically lead to decreased levels of broadband adoption.

Katrina’s Silver Lining

August 29, 2005

It goes without saying that the world feels terrible for the people in Katrina’s path. I can not imagine a more horrific experience than being in winds that are over 100 miles per hour and even if you escape the hurricane itself by leaving town, the fear of not knowing whether your belongings are in tact when you return has got to be terrible. I have lived through a few hurricanes myself but after seeing the footage this morning, what we’ve experienced in Connecticut seems mild in comparison.

As I browsed the web this morning I noticed some commentary on regarding New Orleans that discussed what might happen if there is significant telecom damage as a result of the hurricane. The theory is that if the copper was destroyed, this could turn out to be a good thing for the residents in BellSouth territory stricken by this calamity.

You see BellSouth could end up rewiring the city with fiber instead of copper.

Diabetes Linked To Alzheimer’s

August 26, 2005

If you live the sedentary life of a blogger you should take note of a recent article in USA Today discussing the links between insulin levels, diabetes and Alzheimer’s. Basically a high fat diet and increased fat in the system increase your chances of getting Alzheimer’s. Diet and exercise seem crucial in keeping the disease at bay.

I advocate an hour for exercise each day where bloggers and blogees (did I really just say that?) take a break and hit a treadmill or some weights.

Last Time I saw Andy Abramson he showed me how he can blog from a cell phone so we expect him at least to keep blogging during the blackout period. Perhaps Andy can share his secrets with the rest of the blogging community.

Here is an excerpt:

Cole's research found that mice fed a fatty lab chow developed insulin resistance.

VoIP E911 Extension

August 26, 2005

The entire VoIP E911 debacle is amazing to me. In this article about the FCC VoIP E911 extension you can learn the details of what is happening with the FCC and the cut-off date that was extended 30 days. The article gives a good history of what is happening in the market.

Here is a salient portion of the article that:

"During this additional period of time, the Bureau expects that all interconnected VoIP providers that qualify for this extension will continue to use all means available to them to obtain affirmative acknowledgements from all of their subscribers," the notice said.

I also wrote about the FCC E911 Extension but from the viewpoint that the VoIP industry is not being treated fairly. I get the feeling we are second class citizens in the eyes of the FCC.

Zotob Author Nailed

August 26, 2005

Sweet Justice

WASHINGTON (CNN) - A 21-year old resident of Turkey and an 18-year-old Moroccan national have been arrested for creating and spreading computer worms that disrupted services on computer networks of major U.S news organizations and other institutions earlier this month, the FBI announced Friday.

FBI officials said the two men are expected to be prosecuted by the governments of their home countries.

The FBI praised Microsoft for its cooperation in the investigation, and attributed the swift resolution of the case to strong international cooperation. Microsoft said the arrests demonstrated the value of public-private collaboration.

AOL Settles With Spitzer

August 26, 2005

AOL Settles With Spitzer
I stumbled across this article today and am not sure if it is recent as I can’t seem to find a date on the page. Whether my eyesight is worse than I thought or it is just a mistake is unclear but the article is pretty interesting and it talks about how AOL got into trouble with Eliot Spitzer who recently announced a 1.25 million dollar settlement with the company.

At the heart of the problem is AOL’s policy of incentivizing their workers for retaining customers who call to cancel.

This system, in which reps could earn tens of thousands of dollars, “had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers,” according to Spitzer’s office.

AOL has 60 days to eliminate its program of rewarding bonuses based on minimum “save rates.” The company did not specify how bonuses will be allotted without the save rate, and adds that the program is “a work in progress.”

In addition the company has identified the employees who did not cancel orders at customer requests and has put a better monitoring system in place to ensure they do a better job of respecting customer’s wishes.

War On Terror For Nerds

August 26, 2005

David Isenberg has a pretty funny post here regarding dealing with terrorists using the UNIX command line. I was a UNIX system administrator for years and grew up on this robust and scalable OS. Still I wasn’t positive what chown was. I was pretty sure it was change owner and turns out I was right.

The Only Show With a Consumer VoIP Marketing Summit

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

There is only one show you need to attend if you work for a service provider and are tying to figure out how to price your products and services effectively. That Is Internet Telephony Conference & Expo.

This Consumer VoIP Marketing Summit was designed with service providers in mind. How on earth are you supposed to price your services in a vacuum?

Best Keynotes in the World

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

No other VoIP show in the world has ever had the level of keynoters that ITEXPO has.

ITEXPO: Best VoIP Show In The world

August 25, 2005

I have been deluged with exhibitors from past Internet Telephony Conference and Expos to start writing about how much superior TMC's ITEXPO is to other events. For the most part I thought it was self-explanatory as we have had 3 sold out exhibit halls in a row and our aisles are always full of people buying and selecting products. Everyone knows that other industry events may have lots of exhibitors but they don’t get the traffic. At least that is what everyone tells me.

Featured Events