Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

Going Back To NYC

April 7, 2005

I am taking a red eye flight back home and look forward to getting to work. I met with a number of VoIP companies and they all seem to be doing well. I heard that Q1 was a bit slow in the enterprise VoIP space for some reason but there are a record number of deals on the table for many companies. In all I saw companies selling to OEMs, enterprise customers and service providers.

Traveling Again

April 6, 2005

Podcasting At TMCnet

April 6, 2005

NCTA VoIP Marketing Panel

April 6, 2005

AOL Brings VoIP To Germany

April 6, 2005

Bubb Leaves Intel

April 6, 2005

An industry Icon, Howard Bubb is stepping down from Intel. Bubb was the head of Dialogic during the roaring days of computer telephony/CTI where the market grew at an astronomical rate. Those of you at industry events remember Bubb speaking at events hosted by the likes of Harry Newton... In fact there was even a Howard Bubb show at suc events.

Dialogic was a leader in DSP resource boards and although Natural Microsystems really discovered the VoIP gateway market before Dialogic, Bubb's company powered back to lead the space and soon thereafter sold to Intel.

Many in the industry complained that Dialogic which sold for under a billion dollars to Intel was undervalued.



Lingo Mexican VoIP

April 5, 2005



Lingo Mexican VoIP

Lingo VoIP Phone Service Now Offers Universal Phone Numbers In Mexico Markets

Phone numbers in the following Mexico markets have been made available to new and existing Lingo VoIP customers:

  • Mexico City
  • Monterrey 
  • Guadalajara 

With this announcement, Lingo consumer and small business subscribers can now select phone numbers from over 300 major U.S. markets, and international phone numbers from over 25 cities in 15 foreign countries -- more domestic and international coverage offered by the major U.S. VoIP providers today.

Now U.S. Lingo customers who have relatives or colleagues residing in Mexico can select a phone number for use with their VoIP service that is “local” to a particular city in Mexico.

Airline Morale

April 5, 2005

Yesterday's USA today (April 4, 2005) has a letter to the editor from Patrick Lee titled Airline passengers get far more than they're paying for. The letter talks about how the price of an airline ticket for spring break is the same as it was 25 years ago and that is not even after adjusting for inflation!

The letter was in response to another letter title "Airlines once paid close attention to customer service," and it points out that most passengers pay more for parking than they do for airline tickets these days. According to Lee, most of the airline company employees have taken pay cuts so that jet service remains cheap. Furthermore, terminals have been upgraded at no charge to customers.

I have been writing about airlines for over half a decade (mostly complaining) and this letter addresses part of what is going on.



Be Careful on April Fool's Day

April 5, 2005

PIKA SIP and HMP

April 5, 2005

PIKA Technologies, a company in the DSP resource market for over a decade just announced it will have SIP support and real-time transport protocol streaming (RTP) this June. The product name is MonteCarlo SDK, Release 6.3. This SDK will enable SIP and enhanced fax services on PIKA digital T1/E1 boards and PIKA analog boards. To remove the typical complexity of moving from one release to the next, most MonteCarlo 6.1- and 6.2-based applications will run on 6.3 with a simple recompile only.

The company further unveiled its initiatives in HMP. In the early life of the company, as part of the product strategy, the design team made the architectural decision to power the call control stacks on the computer's host processor.

Featured Events