Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Android Sucks

I’m sure I won’t have many fans because of the title of this entry alone but Android has a serious problem and...

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API of the Week: BetterWorks Boosts Business Performance

As digital transformation continues to gain traction, companies are looking for the competitive edge only achievable by integrating leading edge software solutions...

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Change: Musical Chairs

This has to be the busiest year ever for musical chairs. People are company hopping like crazy. And companies have been...

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Voice Revenue Decline - Scary or Under Control?

In March, Chetan Sharma released a 2015 US Mobile Market update report.  There are many interesting points in this report, but one thing...

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Tech Culture Awards Status

One of the most exciting projects we’ve been working on here at TMC is our Tech Culture Awards… This award program...

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Brexit Could be Yuuuge for China

A freer people are a happier people In the past eight years world history has changed in an unprecedented way. Just this...

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Bitcoin, Blockchain and FinTech to the Brexit Rescue

The One Industry Unaffected by Brexit is RansomwareIt’s undeniable that there is a chance that after seeing Britain leave the EU that...

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Veraz Happenings

June 7, 2005

I had a breakfast meeting with Veraz Networks and they tell me that the Asian market is doing very well. Amit Chawla their EVP, Global Marketing used the words "Very hot" to be specific. Also in attendance was Ed Camarena who gave me lost of insight into where Veraz is headed and their positioning in the market.

One thing the pair kept reiterating is how many switch replacements they are seeing. They credit this to the aging switch population and just the plain old benefits of migrating to packet-based communications.

Apple And Intel

June 6, 2005

What This Merger Really Means

In the IT world there couldn't be more of a surprise than that of the news that Apple and Intel were having talks about working together on future computers. The concept of an Intel chip in a Mac is unfathomable... Or it was nearly a few months ago. Apparenly the chip deal with Apple didn't make so much money for IBM so they didn't really mind losing Apple as a customer to Intel.

There is an interesting point in all this.



VoIP Headset Webinar

June 6, 2005

Please join me for this insightful webinar on communications endpoints sponsored by GN Netcom. We will discuss how to get the most out of VoIP deployments from the standpoint of the end-user of the VoIP deployment. There will be further discussion on softphone usability.


The success of any VoIP rollout ultimately depends on "the last three feet"‚ÄĒthe interface between enterprise users and their phone system.

Citigroup Loses Data

June 6, 2005

Avoid shopping online to avoid security threats¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $1,500
Buy and use a shredder for all receipts¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $100
Finding out your bank lost your personal data¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  Priceless

Excerpt:

Norman Black, a spokesman for the world's largest package delivery company, said a "small package" containing data storage tapes was lost while being transferred to a credit reporting bureau.

Experian, a credit reporting agency, told CNN that it was the intended recipient of the tapes. Don Girard, a spokesman for Experian, said the company alerted Citigroup in the last week of May that its regularly scheduled delivery did not arrive. Girard said the tapes were headed for its Data Center in Allen, Texas.

Black at UPS said his company and Citigroup are launching internal investigations, adding there was no evidence of theft or fraudulent activity. UPS ships some 14 million packages a day.

CitiFinancial is inviting customers to enroll via a toll-free number, 1-888-469-8603, in a free credit monitoring service for 90 days.











IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 ‚ÄĘ Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence¬ģ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:00 ‚Äď 8:30 am

Registration & Complimentary Interactive Breakfast¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:30 ‚Äď 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center¬ 

Ty Baldwin, Regional Director, Sales, ININ

8:50 ‚Äď 9:20 am

Keynote - Industry Direction¬ ¬ 

Rich Tehrani, President of Technology Marketing Corporation (TMC¬ģ)

9:20 ‚Äď 10:00 am

Best Practices in the IP Contact Center¬ ¬ ¬ ¬ 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications¬ ¬ 

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 ‚Äď 10:15 am

Break

10:15 ‚Äď 11:00 am

Customer Interaction Center¬ģ (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 ‚Äď 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15¬  ‚Äď 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am ‚Äď 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

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