Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why You?

This was another Me-too week in press releases. It was ILEC SD-WAN week with announcements from AT&T, CenturyLink and Verizon. It...

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Zang to Grow Communications PaaS offerings at All About the API

Here at the All About the API 2016 show in Las Vegas I got a chance to catch up with keynoter Davide...

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PlumUC Pipes in on Skype4B for Partners

On Microcorp's weekly agent call, the first topic was the Office365 opportunity for channel partners. (One slide from that call shows...

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Business Continuity is a Conversation

I think about Business Continuity all the time. In the past two months, my cable service has gone out 3 times...

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What Your Life Might Look Like In An IoT World

In an IoT world, you’ll have a connected car. Your connected car has all kinds of sensors to detect when to brake,...

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SD-WAN Fuels Aryaka 150% Growth

Aryaka just announced another great quarter in Q2 - 150% growth. These are the highlights: Over 150% year over year growth for...

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API of the Week: Scribe Software Powers Integration

One of the biggest challenges developers have to deal with relate to managing all the programming interfaces from various systems and solutions....

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IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 • Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                                     

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                              

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Ty Baldwin, Regional Director, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

Communications and Technology Podcast

June 4, 2005

Be sure to check out the TMC's latest communications and technology podcast. We talked about lots of important issues this week from Atkins to Vox and UT Starcom to VoIP Inc. and Volo. There is an interesting dialogue on implantable chips and bladder control. There is a Supercomm discussion -- we discuss the future of this event. There is talk about Alcatel and Aruba.

Good Supercomm Overview

June 4, 2005

iPod Sales Dip

June 3, 2005

Say it isnt so. Apple’s iPod sales are slowing. Is this possible? The once super-coveted music player may possibly be on the decline in sales growth. According to this iPod Article, sales are flat or declining for most models.

In my opinion a new model needs to be introduced.

Supercomm Happenings

June 3, 2005

I would love to have you come hear me speak at SuperComm Monday and even if you can’t make the session, stop by our Supercomm party on Tuesday night. Please RSVP. We expect to max the venue. So far we have a good deal of vendors, service providers, press and analysts signed up to attend.

I have only been to the Sears Tower once and remember having to take multiple elevators to get to the floor I needed to go to.

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