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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Speaking this Week

April 16, 2005


Lots of speaking and traveling this week. I am going to be speaking and moderating a session for the ATA on the future of the contact center on Monday in DC and on Tuesday I will be speaking for PRSourcecode to the PR community on how to more effectively work with Internet Telephony Magazine.


Here is the ATA Washington Summit Schedule:







   
            10:15 -10:30 am    Break
            10:30 –11:30 am   Business/Financial Outlook & Climate-Brandon Dobell of Credit Suisse First Boston
                11:30 – 12:30        Lunch     
                12:30 – 1:30 pm    Keynote Address-Tucker Carlson
                 1:30 – 2:30 pm     ATA Positions/ Regulatory: What's Next?-Jim Conway, DMA and  Mitch Roth, ATA
                 2:30 – 3:00 pm     Break
                 3:00 – 4:00 pm     Consumer Affairs Perspective on Teleservices- Dr. Dale Lewison, University of Ohio and Deborah Berlyn, AARP
                 4:00 – 5:00 pm     Technology Perspective/Changes we can expect- Rich Tehrani, Technology Marketing Corporation, Chris Hodges, Noble Systems, Larry Mark, SER, Jason Pace, Stratasoft and Paul Stockford, Saddletree Research
                 6:00 – 7:00 pm     Reception at the Hyatt

Tuesday, April 19 (Self-Determination Perspective)

                 8:00 – 9:00 am     Continental Breakfast with Sen. Ben Nelson (D-NE)
                 9:00 – 11:30 am   Table Discussion – Working Session on Standards for Inbound
                 11:30 – 1:00 pm   Lunch /Keynotes- Sen. Max Baucus, D-MT and Rep. Lee Terry R-NE (Sen. Baucus 1200-1230; Rep Terry 1230-1:00)
                 1:00 – 2:00 pm     Leadership Collaboration
                 2:00 – 2:30 pm     Break                 
                 2:30 – 4:00 pm     Leadership Presentations
                 4:00 – 5:00 pm     SRO Presentation- Lisa DeFalco,Phil Grudzinski
                 6:00 – 7:30 pm    Awards Gala on the Hill- Sen. Chuck Hagel (R-NE) (SD-G50, Dirksen Bldg)
 
Wednesday, April 20 (On the Hill)
                    8:00 – 9:00 am    Continental Breakfast with Rep. Ted Strickland (D-OH)
                    8:30 – 10:00 am    Not-for-Profit & Charities Breakfast (By invitation)
                    9:00 – 9:30 am    ATA Lobbying Priorities
                    9:30 – 10:30 am  Congressional Visit Role Play
                   10:30 – 1:00 pm   Congressional Appointments


























SUMMIT AGENDA
Sunday, April 17
                12:00 – 6:00pm    Registration
                 12:00- 5:00pm     Selected Committee Meetings
                  6:00 – 7:00 pm   Welcome Reception (Hyatt Regency)
               
Monday, April 18 (Current Industry Situational Perspective)
                7:30 – 9:00 am      Registration
                8:00 – 9:00 am      Continental Breakfast
                9:00 – 9:15 am      Opening Remarks- Stuart Discount, Chair, ATA
                9:15 – 10:15 am    Regulations and Federal & State Legislation Joe Sanscrainte, Call Compliance, Bill Brierly, TeleTech and Rich Rosenblatt, Morgan, Lewis & Bockius        









The French on Google

April 16, 2005

For some reason I smile when I hear that the French aren't happy with Google. I don't know why. Perhaps it is because they are complaining about it instead of developing a superior product. The French actually had a product that was essentially the internet decades early in Minitel.

When the French were unhappy with Boeing's domination, they joined up with their fellow Euro-Zone allies and came up with Airbus and thoroughly thrashed Boeing.

Lazar on VoIP Issues

April 16, 2005

Some interesting commentary here on Comcast's DNS outage that was treated by the company as a general connectivity problem. Here is Irwin Lazar's discussion regarding what Comcast had on their recently:

I was able to get back on the net by using Bluetooth dial-up networking from my PowerBook through my Cingular Treo 650. Once I got connected I went to Comcast's support page and found that under the "Network Health" header, there was a terse statement stating that "All Internet Connectivity Was Down". Umm, no, just DNS was down.

California Gives Up VoIP Fight

April 15, 2005

IBM Misses

April 15, 2005

Tehrani Speaks at Gold Systems Webinar

April 14, 2005

Where is Rich Tehrani speaking? Everywhere it seems. And I love it. I can’t wait to discuss the growth of the speech market. What many people don’t realize is that speech technologies are changing the way business operates.

PRSourceCode Webinar

April 14, 2005

Videophone For $99

April 14, 2005

Perhaps the biggest news in the VoIP space, ever is this announcement. I have been saying for a while that these devices need to be under $100 for consumer adoption. 8x8 did a very smart thing with this announcement:

FOR IMMEDIATE RELEASE

8x8 SLASHES PRICE OF PACKET8 VIDEOPHONE TO $99

SANTA CLARA, Calif.  – April 14, 2005 -- 8x8, Inc. (Nasdaq: EGHT), provider of  Packet8 broadband voice over internet protocol (VoIP) and videophone communications services, announced it has reduced the price of the Packet8 Broadband Consumer VideoPhone from $250 (after rebate) to $99 and decreased the monthly service fee from $29.95 to $19.95, effective immediately.

Available direct to consumers at www.packet8.net, the newly-priced Packet8 VideoPhone is being sold with a two year service plan which includes unlimited voice and video calls worldwide to another Packet8 Videophone as well as unlimited local and long distance voice-only calls to any phone number in the U.S.







TMC Labs ITMAG Innovation Award

April 14, 2005

Average VoIP URL Day

April 14, 2005

60 is about what I am seeing for VoIP URLs during the week. What caught my eye this week were the following:

voip911callcenter.com
voip911dispatch.com
voip911service.com
voip911system.com
tucowsvoip.com
tucowsvoip.net

The 911 names above are registered to:

Gaines Enterprises












6691 South Marion Street
Littleton, Colorado 80121
United States

The tucows registrations are hidden but I assume they aren’t being registered by tucows, the popular shareware download site.

Here are the rest:

acs-voip.com
acs-voip.net
acsvoip.com
acsvoip.net
advertisingvoip.com
basin-voip.com
bestvoipsolution.com
bestvoipstore.com
fr-voip.com
igovoip.com
livevoipata.com
parsvoip.com
philippinevoiptel.com
philvoiptel.com
sitvoip.com
thevoippages.com
thevoippages.net
tucowsvoip.com
tucowsvoip.net
ukvoiptel.com
usevoipnow.com
voiceoveripvoip.com
voip--800.com
voip-developer.net
voip-development.com
voip-softphone.com
voip-uk.org
voip001.net
voip4000.com
voip911callcenter.com
voip911dispatch.com
voip911service.com
voip911system.com
voipcallsnow.net
voipcm.com
voipct.com
voipervoi.com
voipervoi.net
voipexchanger.com
voipnettech.com
voipnettechnologies.com
voipphonehome.com
voippy.com
voippy.net
voippy.org
voiprefill.com
voipreload.com
voiptec.net
voiptelefonie.biz
voiptelefonie.org
voiptide.com
voiptide.net
voiptransit.biz
wanadoo-voip.biz
wanadoo-voip.info
wanadoo-voip.org
wanadoovoip.biz
wanadoovoip.info
wanadoovoip.org
wantbestvoip.com
worldvoipconnection.com
ywvoip.net




































































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