Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Phone Companies, Channel and Other News

Considering my client has been waiting 2 months to port DIDs from an AT&T PRI to Birch POTS lines, no kidding...

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InfoVista and Ipanema Technologies Poised to Enable New Carrier Services

The WAN optimization market is expected to more than double in size from 2014 to 2019 eventually hitting $12.1 billion according to...

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Charter Bulking Up

Charter bid on TWC before Comcast. Comcast wasn't going to get past regulators. Charter is hoping that they will with 2...

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Schneider Electric: More Software and the IoT to Reshape Data Center Design

There is a macro trend of moving proprietary hardware systems to open systems and moving hardware to software – at this point,...

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ITW Leads the Way Helping Wholesalers Identify New Revenue Streams

A few weeks ago I attended International Telecoms Week (ITW), an annual gathering of the global wholesale telecommunications community. This is...

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HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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ATA Washington Summit

April 10, 2005

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon. As you can see, I will be speaking with Chris Hodges from Noble Systems, Larry Mark from SER, Jason Pace from Stratasoft, and Paul Stockford of Saddletree Research) on Monday, April 18th, 2005.

I will be addressing the future of the contact center with my esteemed panelists. I have lost of creative ideas on this subject and have promised to get my presentation to the ATA by tomorrow. Trouble is, it is an incredibly beautiful day and I am debating playing hooky today.

107 VoIP URLs Yesterday

April 10, 2005

More VoIP URLS. Some interesting ones are www.aol-voip.com and www.at-t-voip.com, both of which have their contact details hidden. I suspect they are registered by the same person or corporation and I assume they aren't an agent of AT&T or AOL. Peter Nguyen from Houston, Texas registered www.earnmillionswithvoip.com.

Answers.com

April 9, 2005

I just started using Answers.com and am pretty happy with it so far. It works with Wikipedia and other sources to find the answers that you need and if a term such as "VoIP Peering," isn't in it's database, it does a search for you and you can click on the various results to get the answer you are looking for.

The interface is seamless. In your web browser you just hold the Alt key and click on a word for a definition to come up.

ICANN Approves Domain Names

April 9, 2005

Verizon Closer To MCI

April 9, 2005

Indian Call Center Fraud

April 9, 2005

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India's Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India's Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.






The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US.



The Fool on Google VoIP

April 9, 2005

There is nothing really new in this article but it is a good overview of some of the reasons why Google may enter the VoIP space. Here is an excerpt:

The big G may be planning more than just providing email and Web searches. At first glance, it may seem odd that Google would venture into this type of business, but a closer look reveals that there is a huge market to exploit. Services based on VoIP have seen rapid growth in the past year, thanks in part to rates that are typically below what traditional phone services charge.

Of the 113 million or so traditional landlines that still use the old circuit-switched technology, about 115,000 U.S. homes are switching to VoIP every month.



Nine Years For Convicted Spammer

April 9, 2005

Broadband Adoption Accelerates

April 9, 2005

According to the TIA, the U.S. broadband market is expected to reach an estimated 56.9 million subscribers by 2008, growing from 32.5 million subscribers in 2004. For details, check out the TIA's 2005 Telecommunications Market Review and Forecast, an annual study of the Telecommunications Industry Association (TIA). The broadband market has grown substantially since 2001, when there were only 5.1 million subscribers.

According to the survey, in 2004, the number of high-speed subscribers in the United States grew by 35.4 percent to reach 32.5 million subscribers, consisting of the following access technologies: cable modem (17.0 million), DSL (12.6 million), fixed wireless (2.2 million), fiber-to-the-home (0.2 million), satellite (0.4 million), mobile wireless (3G) (0.1 million) and broadband over power line (less than 50,000).

Hertz is Expensive

April 9, 2005

Has anyone noticed that this company is charging a fortune? It is outrageous. I am paying about $80-$100 a day for a mid-size car with NeverLost. This is in every state from California to Indiana (where you would think you would pay less).

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