Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Verizon Issues Letter to MCI

April 5, 2005

TMC Podcasts

April 4, 2005

TMCnet Powers Ahead

April 4, 2005

Amazingly, TMCnet is now in the top 5,888 sites in the world. That is not out of telecom or technology sites but out of all sites in the world. I can't believe it to be honest. We have upgraded web servers twice in the last few months just to handle the traffic.

Multimedia Over Coax

April 4, 2005

A shot across the bow of the ILECS and Satellite providers was seen today. The Multimedia over Coax Alliance (MoCA) is announcing the successful results of its large-scale field trial at the National Show. Conducted by MoCA's founders in 15 cities, the trial validates MoCA's capabilities as both the highest-speed technology for home networking and the only field-proven to be capable of transporting multiple HDTV streams. According to the group, large-scale tests validate performance of 100 Mbps in real world conditions.

Tests also showed that the core technology provides the level of performance necessary to deliver digital entertainment to every coax outlet in the home, with at least 100 Mbps throughput being delivered to 95% of coax jacks tested. The stringent level of testing makes sure that the high speeds delivered by a MoCA home network are consistently available throughout the home.

Metalink News

April 4, 2005

Here is some positive tech news worth sharing:


Metalink Updates Revenue Outlook For Q1 2005

Board of Directors Approves Plan to Repurchase up to $10 Million of Outstanding Common Stock

Yakum, Israel, April 4, 2005 - Metalink Ltd. (NASDAQ: MTLK), a provider of high performance wireline and wireless broadband communication silicon solutions, today announced revised first quarter revenue estimates.

Further to its release of March 24, 2005, Metalink expects its revenues for the first quarter of 2005 to be approximately $3.0 million. Final results for the quarter will be announced on Wednesday, April 27, 2005 and discussed during Metalink's conference call on that day.

Metalink also announced today that its Board of Directors has approved a plan to repurchase up to $10 million of its outstanding Common Stock, subject to approval by authorities as required under Israeli law.








JITC Response

April 4, 2005

Here is an e-mail I received in response to my Just In Time Communications editorial. Art Rosenberg is one of the most experienced communications analysts in the industry.

Rich,

I'm glad to see you taking up the battle to change our woefully inadequate terminology to describe how people should communicate with others or be contacted by automated application services in a converging multi-modal communications environment.

You are on the right track by starting to focus on the relative priorities of the contact initiator vs. those of the recipient. These priorities will realistically start to come into alignment with the power of SIP which can enable end-to-end presence, availability, and last, but not least, modality management.





Just In Time Communications

April 4, 2005

With all the progress we've made in the last two decades with respect to communications, including telecom deregulation, the fax machine, cellular phones, e-mail, chat and WiFi, communications is essentially more inefficient than it was at any time in the last ten years.

One may argue that the advent of the cellular phone was a boon for productivity and efficiency and e-mail further allows us to communicate more effectively. The reality is that the more devices and modes of communications we invent, the more inefficient we become. An inordinate amount of time is spent trying to find each other in this world where everyone is supposed to be connected 24x7.

In order to contact a person today it is necessary to call their office phone, cell phone, home phone, VoIP phone, send them an e-mail, an IM, call their secretary and so forth until you connect. Assuming you can't find them, you have left a trail of possibly incomplete e-mails, IM messages and voicemails in different mail boxes.



Inter-Tel Unified Communicator 3.0

April 4, 2005

Inter-Tel purchased conferencing and collaboration company Linktivity a while back and has now integrated much of the functionally in the Linktivity products into version 3.0 of their Unified Communicator product. With this release, you can have an ad-hoc web meeting and collaboration. You can share your desktop, take advantage of whiteboarding and stream video back and forth as well. Oh yes, you can send files as well.

IBM Shock Control

April 4, 2005

I have an IBM T42p laptop and it comes with a shock protection program. I wasn't sure why I needed such a utility as it is yet another application that takes memory and slows down my computer. I was on a bumpy flight to San Jose ysterday and I opened the application during turbulence to see what the program did. The application is called IBM Active Protection System and you can click on the Real-Time Status tab to see the laptop visibly shaking in a window.

WildPackets EtherPeek VX

April 4, 2005

I'll be honest, when I think of testing in the VoIP space, names like Spirent, Agilent and Empirix come to mind. So I was happily surprised to find a company in the testing space that is smaller and geared towards the needs of amateur testers. Well amateur isn't the right word but starting at $8,000 the affordable testing solutions sold by WildPackets are within the reach of many corporations and developers that want to see what is happening on the network but they don't want to break the bank to do so.

The EtherPeek VX is a product that allows accurate call playback with varying levels of degradation for subject quality assessment and has features such as an embedded jitter buffer consultant, statistics, reports and graphs. This is all done in a non-obtrusive fashion, meaning you don't need to flood the network with traffic to see what is happening.

I had a chance to play around with the GUI of the system and selected some packets and was able to identify jitter.



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