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10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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SBC Blasts Level 3's VoIP Proposal

February 6, 2005

Internetnews story:

SBC says Voice over IP provider Level 3 is attempting to gain an unfair regulatory advantage in its effort to avoid paying access fees for IP traffic that interconnects with the public switched telephone network (PSTN).

Full-Screen Thin-Client Phones

February 6, 2005

Resurrected Full-Screen VoIP Phones from Slashdot: A brief look at some interesting devices.

FCC UNE-P Rules

February 5, 2005

The FCC released its much anticipated UNE-P rules for ILECS. These rules basically undo requirements by incumbent carriers to have to lease their lines to competitors at cost-based rates. There are some exceptions… For example, where there is limited competition. The rationale is that LECs will be able to invest more fully in building infrastructure if they know they don’t need to share these investments with competitors.



An insightful quote from the 100 page-plus order follows:

This Order imposes unbundling obligations in a more targeted manner where requesting carriers have undertaken their own facilities-based investments and will be using UNEs in conjunction with self-provisioned facilities.  By adopting this approach, we spread the benefits of facilities-based competition to all consumers, particularly small- and medium-sized enterprise customers.  We believe that the impairment framework we adopt is self-effectuating, forward-looking, and consistent with technology trends that are reshaping the industry.  As we recognize below, the long distance and wireless markets are sufficiently competitive for the Commission to decline to unbundle network elements to serve those markets.  Our unbundling rules are designed to remove unbundling obligations over time as carriers deploy their own networks and downstream local exchange markets exhibit the same robust competition that characterizes the long distance and wireless markets.

The bold text above is quite true as VoIP has increased long-distance competition by an order of magnitude.

Inter-Tel 5000 Network Communications Solutions

February 5, 2005

Back in 1995 I published a magazine called CTI and the computer telephony/CTI market was what the VoIP market is today. The technology wasn’t the same but the market was similar in that it allowed computer systems to speak with phone systems and it ignited tremendous growth and new paradigms in communications. At one point (if you can believe it), VoIP was just a small subset of the CTI market and in fact Internet Telephony Magazine was a spin-off off of CTI Magazine.



Linking computers and phones together today seems like no great feat but back in the 80s it would cost you hundreds of thousands of dollars to get some interoperability going and you could do it only if you had an IBM mainframe and Rockwell ACD.

US Losing Broadband Race

February 4, 2005

Om Malik reports on his blog that Hong Kong residents can now get 100 megabits per second to their homes over an Ethernet-based connection. When will our government decide it is important for the US to compete effectively in the broadband race?

We need competition in broadband and incentives to provide it. We need incentives for higher-speed broadband service and most importantly we need it all now before the US becomes the third-world of broadband.

Boring Apprentice, Nescafe

February 4, 2005

I can’t fathom how boring a TV show could be. Last night marked the worst apprentice I have ever seen. Neither group did anything interesting and the task last night of promoting Nescafe Coffee was fairly similar to the toothpaste (was it Crest Whitening Expressions) assignment from a while back.


Sadly, the performance on this event didn’t even measure up to the “toothpaste” episode.

900% Cable VoIP Growth

February 3, 2005

I must have been asleep a few days ago when Greg Galitzine blogged about the massive growth in the cable VoIP market. half a million cable VoIP subscribers are voiping together while in 2003 the number was closer to 50,000!

I suppose this is why Time Warner telecom has become a big part of Internet Telephony Conference & Expo in a few weeks. I may be going out on a limb but this event will likely be the largest VoIP show the world has ever seen from an attendance standpoint.

Patents as WMD

February 3, 2005

Yes it's true, since we couldn't find any real WMDs in Iraq, the BBC suggests we look for patents instead. Just kidding. A story titled Open source leaders slam patents discusses how Linux founder Linus Torvalds said software patents were a problem for the open source movement.

There was a Linux summit this week in California (my invitation must have been lost in the mail) where a number of high-powered people in software development complained about Microsoft using intilectual property as weapons.

Parisian MP3 Piracy

February 3, 2005

Leave it to the French to take the opposite position on just about everything from the US. Case in point, dozens of French musicians, intellectuals and politicians are criticizing what they call a "repressive" crackdown against those who download music illegally over the Internet.

Here is a quote from the story: "We denounce this repressive and disproportionate policy, whose victims are just a few scapegoats," said signatories of the campaign, led by weekly Le Nouvel Observateur in its edition published Thursday. "Like at least 8 million other French people, we also have downloaded music online and are also potential criminals," the open letter said. "We demand a stop to these ridiculous legal pursuits."

See French Criticize Music Download Crackdown

Packet8 Interview

February 3, 2005

Packet8 has might a splash lately with rapid subscriber growth. They don't get as much press as Vonage and AT&T but they are growing quickly and I decided to interview Huw Rees,  the Vice President of Marketing & Sales at 8x8, the parent company of 8x8. He has some great comments and I am surprised about the WiFi telephony answer. Please enjoy the interview.

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