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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

YipTV Offers Free Trials for International TV

The news of OTT video growth hasn’t abated – Netflix continues to impress with earnings, Verizon reportedly has a new millennial-aimed OTT...

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IPX Can Enable Revenue Innovation for Voice Wholesalers--Part I

When I attended International Telecoms Week (ITW) back in May, I wrote about how voice wholesalers are looking to expand their...

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Expect Cloud UC Player BroadVoice to Acquire and More Inside Scoop

BroadVoice begins to construct new headquartersBroadVoice has been having a great deal of success lately – they’re moving to a new HQ,...

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How The Marketing Behind U.S. Presidential Campaigns Works

While social media has become a big factor in political donations in the last decade or so, its worth pointing out a...

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Why Broadband May Not Be The Answer

This is a look at a typical Internet Minute: And that is the consumer stuff filled with social and real time...

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The Move to Software-based Telecom Infrastructure (NFV) is On

About a month ago Erik Linask, Group Editorial Director at TMC, asked me for my thoughts on network functions virtualization (NFV)—you can...

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Cogent Communications Multi-National ISP Success Story

Cogent Communications was founded by David Schafer in 1999, the same year as my first IP communications company Super Technologies, Inc. But,...

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AOL and XM

April 11, 2005

AOL and XM have agreed to jointly create a radio service according to the WSJ who says the new cobranded service, which hasn't been named yet, will replace the current paid service on XM's Web site and will replace AOL's current radio services -- AOL Radio and Netscape Radio.

XM receives a powerful incentive in this deal as it will be able to market to over 20 million AOL users while AOL will be able to add 70 commercial free XM channels to its 130 other channels. AOL will package these stations for their subscribers and will also have a package for non-subscribers.

My take on this is that this is a win-win strategy and we will see Sirius coming back with an announcement with probably Yahoo! Or MSN. Google will also be heavily considering whether such a launch makes sense for them.



Marketing Support in DC or Maryland

April 10, 2005

Radicati On Tech

April 10, 2005

I recently came across the Radicati Market Stats & Industry Commentary and thought it worth sharing.

E-mail

  • In 2005, each email user will have an average of 1.75 mailboxes. This figure will grow to 2.0 mailboxes per user by 2008.
  • MS Exchange revenue is approximately $1.6 billion in 2005.

ATA Washington Summit

April 10, 2005

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon. As you can see, I will be speaking with Chris Hodges from Noble Systems, Larry Mark from SER, Jason Pace from Stratasoft, and Paul Stockford of Saddletree Research) on Monday, April 18th, 2005.

I will be addressing the future of the contact center with my esteemed panelists. I have lost of creative ideas on this subject and have promised to get my presentation to the ATA by tomorrow. Trouble is, it is an incredibly beautiful day and I am debating playing hooky today.

107 VoIP URLs Yesterday

April 10, 2005

More VoIP URLS. Some interesting ones are www.aol-voip.com and www.at-t-voip.com, both of which have their contact details hidden. I suspect they are registered by the same person or corporation and I assume they aren't an agent of AT&T or AOL. Peter Nguyen from Houston, Texas registered www.earnmillionswithvoip.com.

Answers.com

April 9, 2005

I just started using Answers.com and am pretty happy with it so far. It works with Wikipedia and other sources to find the answers that you need and if a term such as "VoIP Peering," isn't in it's database, it does a search for you and you can click on the various results to get the answer you are looking for.

The interface is seamless. In your web browser you just hold the Alt key and click on a word for a definition to come up.

ICANN Approves Domain Names

April 9, 2005

Verizon Closer To MCI

April 9, 2005

Indian Call Center Fraud

April 9, 2005

In this New York Times article, something we have written about in Customer Interaction Solutions has finally happened. Customer records were acquired by some call center workers and this information was used to withdraw money from the accounts of unsuspecting customers. In this case the company in question is CitiBank who outsourced their work to India's Mphasis BPO.

Excerpts from the article:

Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.

"This crime is a wake-up call," said Pavan Duggal, an advocate in India's Supreme Court. "There is an urgent need for far more due diligence in Indian outsourcing companies than is being currently done."
He said not all companies fully comply with the Indian Information Technology Act, which requires companies to introduce strict procedures for data protection.






The challenge companies have when outsourcing is how to assure the laws in other countries are on par with the US.



The Fool on Google VoIP

April 9, 2005

There is nothing really new in this article but it is a good overview of some of the reasons why Google may enter the VoIP space. Here is an excerpt:

The big G may be planning more than just providing email and Web searches. At first glance, it may seem odd that Google would venture into this type of business, but a closer look reveals that there is a huge market to exploit. Services based on VoIP have seen rapid growth in the past year, thanks in part to rates that are typically below what traditional phone services charge.

Of the 113 million or so traditional landlines that still use the old circuit-switched technology, about 115,000 U.S. homes are switching to VoIP every month.



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