Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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City WiFi Fails? Part 2

February 3, 2005

In case you missed the conference:

NMRC STUDY: CITY-RUN WI-FI HYPE DOESN’T PASS MUSTER, EXPERTS WARN OF “GRAVE FLAWS” THAT COULD WELL LEAVE TAXPAYERS WITH HEAVY FINANCIAL BURDEN

WASHINGTON, D.C.//February 3, 2005//City-run wireless broadband networks (Wi-Fi)– such as those now under discussion in Chicago, Philadelphia, Las Vegas, New York, and San Francisco – are being hyped on the strength of dubious claims about benefits and have faced almost no hard-nosed feasibility studies, according to a major New Millennium Research Council (NMRC) report compiled by six leading scholars and telecommunications policy experts. The NMRC report authors warn that “beneath the positive media coverage and glowing press pronouncements are troubling signs that these publicly held networks can result in less than anticipated outcomes,” leaving taxpayers to fund outdated technology from already strained city budgets.

The NMRC report authors conclude: “… municipal Wi-Fi networks present a number of serious problems that are being overlooked as cities rush into committing millions in taxpayer dollars to pay for network development and expansion … [W]hile the intentions of city officials and administrators are admirable, the roll-out of municipally held Wi-Fi networks will likely have a detrimental affect on city budgets and on competition in the telecommunications industry, and fail to produce the economic growth and jobs promised by municipal leaders. … [C]ity ownership of Wi-Fi networks is not the solution for bridging the Digital Divide or encouraging competition in the broadband market.”

According to the NMRC contributing scholars, among the “grave flaws” in city-run Wi-Fi schemes are the following: potential major cost overruns that would draw more taxpayer dollars away from other city priorities; damage to legitimate commercial broadband competition resulting from taxpayer-subsidized municipal entry; a lack of evidence that economic development and jobs will result from publicly funded citywide wi-fi systems; the fact that nearly all previous municipal attempts to deploy broadband networks have failed; and a disturbing reliance by proponents on unsubstantiated “if you build it, they will come” assumptions that are at the heart of most city-run Wi-Fi scenarios.

Posted in WiMAX

City WiFi To Fail?

February 3, 2005

Interesting e-mail I received today tries to put public pressure on cities to not provide WiFi access. You think the ILECs might have something to do with this? Hopefully I will have time to catch some of it... Should be interesting.

Posted in WiMAX

Comments

Sprint Profit Rises

February 3, 2005

Sprint's quarterly income rose to $437 or 29 cents per shared up from $110 million or 8 cents a year earlier.

Sprint said it added 1.6 million customers during the quarter — 526,000 direct customers, 923,000 from wholesale, and 133,000 through affiliate partners. There were more than 17.8 million total direct customers at the end of 2004.

Posted in VoIP

Pay-Per-Call Ads

February 2, 2005

A fairly new idea called pay-per-call advertising takes pay-per-click to the next level. According to Investor’s Business Daily, a company called Ingenio has partnered with AOL to provide advertisers with pay-per-call ads. Whereas a pay-per-click ad on Google can be purchased for as little as a few cents, $2.00 is the entry level fee for call-in leads via Ingenio’s new service.

When I hear of things like this I laugh because I remember many of the dotcom trailblazers telling me back in the nineties that the contact center was history because of the birth of the web.

Posted in CRM

Comments

VoIP on Fire

February 2, 2005

ITEXPO is still on fire regarding attendance. We are still up 100% year over year which is amazing to me. We are about 3 weeks out from the show. This is what people said about the ITEXPO attendance last year.

Posted in VoIP

Day Trip To the Midwest

February 2, 2005

I've got a meeting today with a company in the Midwest and need to take a trip out there just for today. Amazingly, finding flights at reasonable hours is less and less viable. The flight leaves around 7:00 AM. I would have been happy with 8:30.

Posted in VoIP

Netrake Leads Session Border Controller Market

February 1, 2005

According to Frost & Sullivan, Netrake has 29% market share in the session border controller market beating the nearest competitor who stands at under 24%.

Frost & Sullivan Report Finds Netrake’s nCite Has More Sessions Shipped than Competitors

Plano, TX – February 1, 2005 – Netrake, the premier provider of session controllers for Tier 1 and other leading service providers, leads all competitors in supplying session controllers to voice over IP (VoIP) carriers worldwide, according to a new report issued by industry analyst group Frost & Sullivan.

Frost & Sullivan found that Netrake has garnered a 29-percent market share of session controller deployments worldwide, as measured by actual sessions shipped. Netrake’s nearest competitor lagged at under 24 percent, according the report.

“In terms of sessions shipped during the reporting period, Netrake leads all competitors in a segment crowded with multiple startup specialists as well as large, horizontally integrated manufacturers vying for share,” said Jon Arnold, VoIP program leader who authored the report, “2004 VoIP Equipment Market Update.”

Netrake’s nCite family of session controllers answer the emerging VoIP market’s accelerating demands for affordable and effective solutions to security and fraud prevention, legal intercept, end-to-end quality of service (QoS) assurance and residential call volume engineering challenges.

Posted in VoIP

SBC, AT&T and the Competitive Enterprise Institute

February 1, 2005

There is a really good letter on Greg Galitzine's blog discussing the SBC and AT&T merger. It is worth reading.

Posted in VoIP

Skype For Mac and Linux

February 1, 2005

Until the Mac Mini came out buying a Mac was like buying a VCR... Akin to investing in a technology that is losing market share rapidly and relevance even more quickly. It seems going forward that Apple has enough momentum in its consumer electronics business to leverage it by selling cool new computers that people actually want. Is it any wonder developers are now taking the platform more seriously?

Posted in VoIP

infoUSA Buys @Once

February 1, 2005

Vin Gupta, the Chairman and CEO of infoUSA has been on a tear lately as his company infoUSA grows and grows. Even during the post-bubble era, when times were tough, his company was marketing and promoting itself and has become a stronger and stronger provider of databases for the direct mail and e-mail marketing crowd. infoUSA's purchase of @Once gives infoUSA access to technology allowing for automated polling, rich media distribution, coupon services and more. @Once will be a good addition to infoUSA and as Vin says in the release, "We believe that the email marketing industry is extremely fragmented and ripe for consolidation, and we plan to acquire more companies in this industry.

Posted in CRM

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