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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

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VoIP E911 Extension

August 26, 2005

The entire VoIP E911 debacle is amazing to me. In this article about the FCC VoIP E911 extension you can learn the details of what is happening with the FCC and the cut-off date that was extended 30 days. The article gives a good history of what is happening in the market.

Here is a salient portion of the article that:

"During this additional period of time, the Bureau expects that all interconnected VoIP providers that qualify for this extension will continue to use all means available to them to obtain affirmative acknowledgements from all of their subscribers," the notice said.


I also wrote about the FCC E911 Extension but from the viewpoint that the VoIP industry is not being treated fairly. I get the feeling we are second class citizens in the eyes of the FCC.




Zotob Author Nailed

August 26, 2005

Sweet Justice

WASHINGTON (CNN) - A 21-year old resident of Turkey and an 18-year-old Moroccan national have been arrested for creating and spreading computer worms that disrupted services on computer networks of major U.S news organizations and other institutions earlier this month, the FBI announced Friday.





FBI officials said the two men are expected to be prosecuted by the governments of their home countries.

The FBI praised Microsoft for its cooperation in the investigation, and attributed the swift resolution of the case to strong international cooperation. Microsoft said the arrests demonstrated the value of public-private collaboration.

AOL Settles With Spitzer

August 26, 2005

AOL Settles With Spitzer
I stumbled across this article today and am not sure if it is recent as I can’t seem to find a date on the page. Whether my eyesight is worse than I thought or it is just a mistake is unclear but the article is pretty interesting and it talks about how AOL got into trouble with Eliot Spitzer who recently announced a 1.25 million dollar settlement with the company.

At the heart of the problem is AOL’s policy of incentivizing their workers for retaining customers who call to cancel.

This system, in which reps could earn tens of thousands of dollars, “had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers,” according to Spitzer’s office.

AOL has 60 days to eliminate its program of rewarding bonuses based on minimum “save rates.” The company did not specify how bonuses will be allotted without the save rate, and adds that the program is “a work in progress.”

In addition the company has identified the employees who did not cancel orders at customer requests and has put a better monitoring system in place to ensure they do a better job of respecting customer’s wishes.








War On Terror For Nerds

August 26, 2005

David Isenberg has a pretty funny post here regarding dealing with terrorists using the UNIX command line. I was a UNIX system administrator for years and grew up on this robust and scalable OS. Still I wasn’t positive what chown was. I was pretty sure it was change owner and turns out I was right.

The Only Show With a Consumer VoIP Marketing Summit

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

There is only one show you need to attend if you work for a service provider and are tying to figure out how to price your products and services effectively. That Is Internet Telephony Conference & Expo.

This Consumer VoIP Marketing Summit was designed with service providers in mind. How on earth are you supposed to price your services in a vacuum?



Best Keynotes in the World

August 26, 2005

This is part of the ITEXPO: Best VoIP Show In The World series of Blog entries.

No other VoIP show in the world has ever had the level of keynoters that ITEXPO has.

ITEXPO: Best VoIP Show In The world

August 25, 2005

I have been deluged with exhibitors from past Internet Telephony Conference and Expos to start writing about how much superior TMC's ITEXPO is to other events. For the most part I thought it was self-explanatory as we have had 3 sold out exhibit halls in a row and our aisles are always full of people buying and selecting products. Everyone knows that other industry events may have lots of exhibitors but they don’t get the traffic. At least that is what everyone tells me.

Rates Technology and Alcatel

August 25, 2005

In my blog entry on Rates Technology Inc I mentioned Alcatel as in default. Specifically:

After it became impossible to get them covered, RTI recently filed suit for willful patent infringement against Centrepoint Technologies, Inc. for much less money than Mitel and Alcatel (they certainly are a smaller company).

Mitel Networks was sued for $945 Million; Alcatel was sued for $1.155 Billion; and their default is pending in USDC EDNY. Hello Direct, GN Netcom and GN had been sued by RTI for patent infringement, and they recently settled with RTI; the terms are being kept confidential

.

Since that time I have learned the court has vacated the default meaning it is now in the hands of California courts since Alcatel sued Rates Technology Inc. first in California.





Carly Fiorina

August 25, 2005

Vonage IPO: What It Means For VoIP

August 25, 2005

VoIP companies enjoyed two  surges in the public markets. The first was in the Fall of 1997 when companies like Inter-Tel and Franklin Telecom were VoIP darlings. Inter-Tel who at the time had a service provider offering was one of the few public ways to play what at the time we called IP telephony or Internet telephony.

We then saw public interest leave the VoIP space for a while and then it came back with a vengeance in 1998-2000. The public markets haven’t had too many tech darlings since the ensuing bubble burst though.

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