Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

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iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

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ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

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What Would an IoT Service Provider Even Do?

Service providers are eager to jump on the IoT train because of the vast opportunities. But what kind of service would they even provide?

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The Business Case for IP Transformation: Is Your Business Ready?

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Delivering successful change programs is a significant challenge. Undertaking a Readiness Assessment speeds the launch of new IP services, reduces risks and aligns corporate objectives with your program.

The Challenge of Change…a true story

So your company is planning an all IP network. The CTO is delivering technology roadmaps, the COO is assessing the service portals, and network designers have been architecting for eight months. The program is well underway and people are now starting to plan the migration.

So, you start to scope out the effort required to deliver migration and calculate that it requires hundreds of resources to manage a switchover. You approach engineering to secure the resources, and are informed HR is managing a release program, remunerating engineers to leave the company. The same engineers that you need to deliver your program!

Sound familiar?

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Stanislovaitis Kickstarter Campaign Proves VoIP is Not Dead

VoIP is dead? We think not because it plays an integral part in effective unified communications, Internet of things and more. Plus,...

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Mitel Analyst Event 2015 Live Blog #MitelNext

Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and...

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Empirix Tests Siebel

April 19, 2005

Empirix has integrated Hammer Service Assurance for Siebel and e-Load with Siebel 7.7 Business Applications. Empirix's Hammer Service Assurance for Siebel ensures end-to-end contact center application performance under real-world conditions. Empirix's e-Load is an automated performance testing solution for Web-based applications. Siebel Systems' multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network and indirect and partner distribution channels.

VoIP Funding Picks Up

April 18, 2005

I was under the impression that VoIP funding had slowed until I received this. The company is focusing on the high-end of the service provider market according to this release. At a certain point I was concerned about the funding level VoIP companies were receiving. I as concerned about overfunding and a new bubble being formed.

Adobe And VoIP

April 18, 2005

Off to DC

April 18, 2005

Off to DC to speak at the ATA about the future of contact centers. I am flying out of the Westchester airport and am pretty excited that I don't have to fight Long Island or Queens traffic just to catch my flight. The airport is about 20 minutes from my house. Only problem is that there are few flights out of Westchester so if you have a cancellation, you are in a bad situation.

Microsoft's New Ad Campaign

April 18, 2005

Microsoft launched a new campaign targeted at getting more people to use Windows XP. The New York Post has an article says this campaign will tie the company over until 2006 when Longhorn (that's the code name anyway) will be delivered. The cost is under wraps and one wonders why the company decided to do this now. Are they afraid of something?

Blog Spam

April 17, 2005

For those of you non-bloggers out there consider yourselves lucky as something called comment spam is a nightmare for many of us trying to blog. In addition to regular spam, we have to deal with people who post comments to our blogs that are related to porn sites and gambling.

If this wasn't enough, I am now getting trackback spam and in fact I received more than 30 and possibly as many as 50 of these. Trackbacks are the way bloggers link t other sites allowing a reader to quickly see other points of view on something they are reading.

Spammers comment and trackback to sites so they can increase their search engine ranking. I am spending more and more time on blog maintenance.

Weekend VoIP URLs

April 17, 2005

Lots of new VoIP URLS recently. 8x8Voip doesn't seem to be registered to someone at 8x8, the parent company of Packet8. dotcomvoip, familyvoip, ipaq-voip and showmevoip are all interesting ones.

Speaking this Week

April 16, 2005

Lots of speaking and traveling this week. I am going to be speaking and moderating a session for the ATA on the future of the contact center on Monday in DC and on Tuesday I will be speaking for PRSourcecode to the PR community on how to more effectively work with Internet Telephony Magazine.

Here is the ATA Washington Summit Schedule:

            10:15 -10:30 am    Break
            10:30 –11:30 am   Business/Financial Outlook & Climate-Brandon Dobell of Credit Suisse First Boston
                11:30 – 12:30        Lunch     
                12:30 – 1:30 pm    Keynote Address-Tucker Carlson
                 1:30 – 2:30 pm     ATA Positions/ Regulatory: What's Next?-Jim Conway, DMA and  Mitch Roth, ATA
                 2:30 – 3:00 pm     Break
                 3:00 – 4:00 pm     Consumer Affairs Perspective on Teleservices- Dr. Dale Lewison, University of Ohio and Deborah Berlyn, AARP
                 4:00 – 5:00 pm     Technology Perspective/Changes we can expect- Rich Tehrani, Technology Marketing Corporation, Chris Hodges, Noble Systems, Larry Mark, SER, Jason Pace, Stratasoft and Paul Stockford, Saddletree Research
                 6:00 – 7:00 pm     Reception at the Hyatt

Tuesday, April 19 (Self-Determination Perspective)

                 8:00 – 9:00 am     Continental Breakfast with Sen. Ben Nelson (D-NE)
                 9:00 – 11:30 am   Table Discussion – Working Session on Standards for Inbound
                 11:30 – 1:00 pm   Lunch /Keynotes- Sen. Max Baucus, D-MT and Rep. Lee Terry R-NE (Sen. Baucus 1200-1230; Rep Terry 1230-1:00)
                 1:00 – 2:00 pm     Leadership Collaboration
                 2:00 – 2:30 pm     Break                 
                 2:30 – 4:00 pm     Leadership Presentations
                 4:00 – 5:00 pm     SRO Presentation- Lisa DeFalco,Phil Grudzinski
                 6:00 – 7:30 pm    Awards Gala on the Hill- Sen. Chuck Hagel (R-NE) (SD-G50, Dirksen Bldg)
Wednesday, April 20 (On the Hill)
                    8:00 – 9:00 am    Continental Breakfast with Rep. Ted Strickland (D-OH)
                    8:30 – 10:00 am    Not-for-Profit & Charities Breakfast (By invitation)
                    9:00 – 9:30 am    ATA Lobbying Priorities
                    9:30 – 10:30 am  Congressional Visit Role Play
                   10:30 – 1:00 pm   Congressional Appointments

Sunday, April 17
                12:00 – 6:00pm    Registration
                 12:00- 5:00pm     Selected Committee Meetings
                  6:00 – 7:00 pm   Welcome Reception (Hyatt Regency)
Monday, April 18 (Current Industry Situational Perspective)
                7:30 – 9:00 am      Registration
                8:00 – 9:00 am      Continental Breakfast
                9:00 – 9:15 am      Opening Remarks- Stuart Discount, Chair, ATA
                9:15 – 10:15 am    Regulations and Federal & State Legislation Joe Sanscrainte, Call Compliance, Bill Brierly, TeleTech and Rich Rosenblatt, Morgan, Lewis & Bockius        

The French on Google

April 16, 2005

For some reason I smile when I hear that the French aren't happy with Google. I don't know why. Perhaps it is because they are complaining about it instead of developing a superior product. The French actually had a product that was essentially the internet decades early in Minitel.

When the French were unhappy with Boeing's domination, they joined up with their fellow Euro-Zone allies and came up with Airbus and thoroughly thrashed Boeing.

Lazar on VoIP Issues

April 16, 2005

Some interesting commentary here on Comcast's DNS outage that was treated by the company as a general connectivity problem. Here is Irwin Lazar's discussion regarding what Comcast had on their recently:

I was able to get back on the net by using Bluetooth dial-up networking from my PowerBook through my Cingular Treo 650. Once I got connected I went to Comcast's support page and found that under the "Network Health" header, there was a terse statement stating that "All Internet Connectivity Was Down". Umm, no, just DNS was down.

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