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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What Happened to LinkedIn?

This week there have been two posts on my feed about "We can connect but don't spam me!" The discussion was...

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If Starting Today as an Agent

If I was starting my telecom agency today, what would I do? When I started in 1999, I was selling basically...

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The Rise of AI in Communications

Data, Data everywhere but not a byte to thinkData, Data everywhere buy why are the bytes not linked? As economical compute power...

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ITW - Will There Ever Be A Return To The Good Ol' Days?

International Telecoms Week (ITW) is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a...

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What The U.S. Tax Code can Learn From Ransomware

U.S. citizens in Little Rock Arkansas pay the same federal income tax as those in New York and Beverly Hills - even...

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Like Cars in the 1950s

Did you know that from 1920-1960 there were hundreds of US auto manufacturers? Then it collapsed to just 5 - Ford,...

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The Red Velvet Rope

Popular nightclubs have a red velvet rope next to the line outside. Outback Steakhouse did better when there was a line...

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VoIP Developer to Sell Out

July 12, 2005

We got word recently from our show hotel that they are about to sell out. Here is a summary of what is happening with the show from a recent e-mail we sent:

With three weeks remaining until the VoIP Developer Conference begins in San Francisco, I wanted to update you with some important news.

1. Growing attendee list boasts many impressive companies - Earthlink, Oracle, RIM (Blackberry), AOL. Each of these companies has purchased a Diamond Team Plan and are sending four delegates to attend the conference program.



VoIP Quality -- Last Chance

July 12, 2005

AT&T CallVantage E911

July 11, 2005

I received this release today and was a bit surprised as AT&T has been super-quiet regarding their CallVantage service since their announcement of of the SBX acquistion. While Vonage has been investing in customer acquisition with million dollar marketing budgets, AT&T has really slowed the marketing spending to a trickle. I can’t recall the last promotion I saw for the service so using the word trickle actually givs the company the benefit of the doubt.

Many in the industry were quietly predicting the demise of the service altogether. I take this announcement as a sign that AT&T is still committed to providing VoIP.

Spear Phishing

July 9, 2005

Phishing is just spam being used to trick people into revealing some information to the phisher, and relies very heavily on social engineering to succeed. By blocking spam effectively, the bait never reaches its target, and the opportunity for deception is crushed.

Phishers are now sending more targeted emails to businesses and these e-mails are designed to appear as though they were sent by another member of staff at the same organization, typically from the IT or HR departments. It seems that people will share their passwords fairly willingly via e-mail if the trust the source.

VoIP Sizzles Details

July 9, 2005

The VoIP Sizzles… event July 20-22, 2005 has been conveniently located at the Sheraton Grand Hotel near the Dallas/Ft Worth airport. The hotel provides a perfect setting for the intensive two days of workshops, panel sessions and presentations; as well as a warm atmosphere to encourage informal get-togethers with your peers.

With high speed Internet access available in most rooms, an indoor/outdoor pool and workout area, plus a convenient shuttle for the 5-minute ride from the airport, the Sheraton Grand is the place to be!

A special room rate of $109 per night is available for a limited number of rooms. Make your reservation early while the special rate is available – once these rooms are gone, the room rate is $129 per night. Ask for ABP or "VoIP Sizzles in Dallas" rate!



Keynote With Mark Spencer at VoIP Sizzles

July 9, 2005

I will be speaking at this event in a few weeks. In case you haven't been to Dallas in July, everything sizzles, along with VoIP. This is a great name for a great event. Is it worth braving the heat to go to Dallas?

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July 9, 2005

Sasser Worm

July 8, 2005



I read something today that I couldn’t believe. The author of the Sasser worm, has been sentenced to 21 month’s probation. Sven Jaschan is now 19 but was 17 when he wrote the worm.

The worm was blamed for shutting down British Airways flight check-ins, hospitals and government offices in Hong Kong, part of Australia's rail network, Finnish banks, British Coast Guard stations, and millions of other computers worldwide.

I am all for giving minors a break but this suspended sentence sends a message loud and clear to other kids. Feel free to hack away… Germany wont prosecute you as long as you are under 18.



Zhone Picks up Paradyne

July 8, 2005

Zhone technologies a company specializing in next-gen service provider equipment is picking up Paradyne Networks a provider of triple play broadband loop carriers and Ethernet access equipment. My take is that this merger is all about scale and being able to compete with the big boys. Zhone has been doing a better job of marketing and promotion than Paradyne so I would say the right company is making the acquisition.

The details are as follows:

Agent Performance

July 7, 2005

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