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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

WebRTC MCU Architecture - All For One And One For All

The conferencing market is huge. It was expected to be over $2B in size in 2016.  And with good reason – it fulfills...

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The Fight to Make a Living in Cloud

How many articles and keynotes have been about how channel partners aren't jumping into cloud? I find it funny that it...

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Raven Guru The "Just Right" Marketing Agency

Not too big, not too small. All the experience, none of the fat.David Byrd is one of the more experienced marketers in...

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Just 18% of Computer Science Degrees go to Women

It seems, there are subtle messages we send to girls in school which may keep them from pursuing STEM study and careers....

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Stay Away From Best Buy Geek Squad?

Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid...

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IoT + Real Time Communications = Internet of Real Time Communications

Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this...

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T-Mobile Leapfrogs U.S. Carriers Again with Digits

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative...

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Tom Cruise

June 21, 2005

VoIP Quality Study

June 21, 2005

Birth of Pod Slurping

June 21, 2005

Fonality – Asterisk IP PBX

June 21, 2005

Tom Keating just blogged about a new product from Fonality that just came out of stealth mode. The amazing thing about open-source software is that you can release something that is improved upon forever by the developer community. In this case the company took an Asterisk PBX and added 110,000 lines of code. This is an amazing amount of effort to put into another platform and I wonder how much better the product can be than Asterisk.

Siebel Slams Salesforce.com

June 21, 2005

Sometimes when you receive an e-mail, it is best to pass it along in you blog without much editing or rewriting. Such is the case with this e-mail from Siebel who basically blasted Salesforce.com in what I can say is perhaps the most strategic “dig” I have ever seen in this business. Even though Salesforce.com has had some significant customer wins recently, Siebel fought back in a way that doesn’t take Salesforce.com head on but instead it erodes their mindshare lead and creates a lot of doubt about using Salesforce.com in a large scale implementation where considerable customization is needed.

This single paragraph is perhapos the crux of the entire argument being made. I haven’t verified the facts but assume they are accurate (unless I hear otherwise – Salesforce – you reading??)

One of the primary reasons Siebel has been able to deliver innovative technology so rapidly is that we invested approximately $299 million in R&D last year -- 22% of our total revenues.



Vemail Instead of E-Mail

June 21, 2005

A while back I switched to Verizon Wireless from T-Mobile as I often had dropped calls on the T-Mobile’s GSM network. One thing I missed from being on GSM was the great devices the GSM networks supported such as SonyEricsson phones that have e-mail clients built into them. I often used the voice recording function of the phone to then e-mail a WAV file to others. It was such a great productivity booster.

Alas, when I switched to Verizon I ended up with a phone that supports bluetooth but is so handicapped in features and has such a terrible user interface that I feel deprived when I use it.

AT&T WiMAX Deployment

June 21, 2005

Vonage and Avaya

June 20, 2005

The old adage of eating  one’s dog food is what is referred to when a company uses its own products internally. This is exactly what I thought of when I saw the announcement from Avaya that Vonage will be using their IP contact center solutions that are based on SIP. Is there a more synergistic merging of a company’s business model and the technology they choose to deploy in their customer-facing applications? I don’t think so.

This is an amazing example of how Vonage will be able to take a giant leap forward in customer service.

Adelphia Founder Rigas Sentenced to 15 Years in Prison

June 20, 2005

How much is enough? When you are a successful executive in the cable TV industry and you are making a nice healthy living, do you need to go out and defraud investors by using corporate money to purchase jet trips, cars and golf club memberships? Does it make sense to buy a $25 swath of land to protect the view from your house on the shareholder’s dime?

Well if your goal in life is to spend your remaining years behind bars then you should do all of the above and be just like John Rigas the founder of Adelphia Communications Corp. who just received 15 years in prison for doing all of the above.

We probably recall how this story ended – a company is bankrupt and sold off to others and shareholders – as they often do, lost out.
As seen in the LA Times.




Zennstrom Repeats Groundbreaking Keynote at ITEXPO

June 20, 2005

Last fall, Niklas Zennstrom honored TMC by choosing our show, Internet Telephony Conference & Expo to speak at via videoconference. This was his first-ever keynote in the US. His talk was very insightful and part of the buzz in the room when he was done was the SIP standard and how Skype doesn’t support it. There was also amazement as how many subscribers were on the network.

Here is Tom Keating’s take on the Skype - Zennstrom keynote.

We are very excited to be announcing that Niklas Zennstrom will once again be keynoting at Internet Telephony Conference & Expo in LA via videoconference.



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