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Rich Tehrani
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10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Bloggers Lose Out

March 26, 2005

A wonderfully put together editorial graces the pages of BusinessWeek on March 28, 2005. The title of the story is The Apple Case Isn't just A Blow To Bloggers (paid article) and it details the Apple Vs. PowerPage.com case where bloggers were ruled to no be journalists -- their confidential sources were proclaimed not to be confidential when a court ordered an ISP to turn over e-mail records.

The story discusses the needs for courts to balance the rights of bloggers with the needs of the judicial system to have access to information. The potential of 50 million bloggers claiming journalistic privilege is a scary notion for obvious reasons.

I believe courts will have to eventually recognize bloggers as journalists. We break news, provide perspective and perform all the functions of traditional journalists.



VoIP 911: Same as Cell Phone?

March 25, 2005

XTEN Dynamo

March 25, 2005

Xten Networks wowed me recently by striking some impressive partnerships. The first was with GN Netcom, allowing you to purchase a headset, soft client VoIP bundle with a neat hardware gizmo that is quite useful.

At the opposite end of the spectrum they work with Belkin enabling them to roll out a tremendous VoIP offering from retail to wholesale with integrated DSL modem devices, WiFi access points, etc.

They have positioned themselves as an ideal "go to" partner to get you into the VoIP space in a hurry. This must account for Xten's amazing growth. I recently gave a keynote speech in Dallas at an Interactive Intelligence/Vonexus seminar and when I mentioned soft clients with PBX functionality to the audience, someone in the front row held up an IPAQ with a telephone pad on the screen.



Octasic News

March 25, 2005

It is funny when I get asked by people why the VoIP market is growing so fast. I often have to stop and think about just how broad the VoIP space is. You literally have products for the military, education, salesforce automation/mobility, softswitches, session border controllers, etc. The list is literally endless.

Intoto Happenings

March 25, 2005

I recently learned that Intoto is working on some reference designs with AT&T that are pretty intriguing. In case you aren't familiar with Intoto, they are an ODM or original design manufacturer supplying OEMs and service providers with designs. From a time to market standpoint Intoto allows you to get your products out more quickly than if you wanted to deal with software stacks and other building blocks yourself.

The company is in the VoIP and wireless spaces and they are specialists in security.

Intoto is intriguing to me because they are working with AT&T on a business class VoIP device. The device includes provisioning technology based on a protocol named TLS or transport layer security.



Clearwire Blocks VoIP

March 25, 2005

In what has to be an April Fool's joke only a week early ClearWire, a wireless broadband service provider is telling its customers it has the right to block a bunch of their different bandwidth hungry apps. Sure enough, VoIP is among the top of the list.

Of course in case you think there is something fishy going on here, you are most likely right as just a few weeks ago ClearWire announced a VoIP Alliance with Bell Canada.

More interesting is the fact that the company plans on offering it own VoIP service in the near future as well. In my opinion consumers should run screaming from any service provider that wants to help us determine what applications are appropriate to run on a service we are paying for. See the story here.



Vibrant Media

March 25, 2005

You may have noticed a proliferation of underlined terms on websites around the web. I am referring to the double-underlined words that pop up ads when you mouse over them. These ads are called intelliTXT and supplied by a company called Vibrant Media. Perhaps others supply them as well but this company seems to be the only one supplying the ads to the sites I have visited.

ATCA Products

March 24, 2005

In my recent blog, AdvancedTCA Growing Quickly I talked about how Instat mentioned the OSC market and more specifically the ATCA market is advancing nicely. This post was based on some research by Instat. I had a chance to ask Eric M. Mantion, Senior Analyst at Instat about the OSC and ATCA market in particular. Here are his comments:

Why do you see AdvancedTCA gaining share over other standards?

The MVNO

March 24, 2005

The following is an except from an Instat newsletter I received today. I thought it worth of sharing.

CTIA's Number One Jeopardy Category: Ends in "O"

"Alex, what is an MVNO?"
Mobile Virtual Network Operators (MVNOs) seem to have caught the attention of CTIA goers (only five years late the way I figure it). The most astonishing sight was the impeccably dressed Sean "P. Diddy" Combs as he addressed the Monday morning keynote audience.

Yahoo E-Mail Compared

March 24, 2005

It was only a matter of time. Google’s Gmail let the genie out of the bottle and there is no way to compete in the free e-mail game unless you give a gigabyte of storage. According to Reuters, Yahoo! now matches Google’s Gmail and gives the same amount of e-mail storage away for free. What is most impressive to me about this announcement is that it took so long to do.

Was Yahoo!

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