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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Windows 10 Includes Flipboard and Candy Crush Bloatware

Its Memorial Day weekend and while most of you are out in the park, having hot dogs, etc., I'm captivated with my...

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Programmable SIMs for IoT, How DIDs Fit in and Alexa Fun

"Twilio ramps up mobile play with programmable SIMs for IoT and handsets with T-Mobile," says Ingrid lunden at TechCrunch. The idea behind...

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EEOC Finds Silicon Valley filled with Racist, Sexist Criminals

Expect the summer of deflection to continue. I have discovered the reason that there is a lack of diversity in Silicon Valley....

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Open Letter to LinkedIn

What started as a neat online rolodex evolved into a business networking site, but now is a lousy version of Facebook....

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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to...

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ITW and the Importance of Services

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in...

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All About the API: The One Developer Event You Need

OK, I am going to start off by taking back the headline of this post... There isn't one of anything you need....

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European VoIP 911 Perspective

May 21, 2005

Here is a comment Tom Keating received on his VoIP Blog -- a European perspective on 911 and VoIP:

I fail to understand all this fuss, or better, with my European and Italian frame of mind, I understand it in the sense it is a nice way to slow down the use of VoIP.

I think the solution would be much easier than what it looks.
We talk about "dumb network" and "smart devices at the ends", it shouldn't be impossible to use the intelligence of the device to be able to configure for example your IP phone to send together with the IP number (which can change in a case of a dynamic IP) also the name and address of the owner.
And in the case of an owner who has more than one location it could be programmable with 2 or 3 addresses and a feature that allows us to change address whenever one has the need.

Besides, everything will be solved when we finally will all have a static IP (hopefully very soon with IPv6).
That would also solve other problems like spamming, since the Internet user would be traceable.

And I wouldn't agree that 911 saved all those lives.
We do not have it and still it doesn't look like the death range is much higher...

I guess it is more a psychological issue.

I also think that in most cases when you are able to dial a number you should also be able to say your name and location.















I Missed My First TMC Podcast

May 21, 2005

Even though I wasn't there, the podcast went really well. Just had a chance to listen to it and yes, as they mentioned in the podcast, I am up to my neck in diapers this weekend with the birth of new daughter and all. The team did an outstanding job and I am sorry I missed being there. Lots of good discussion here on the FCC order and a good point made is that LECs must assist VoIP providers in getting access to PSAPs. How much will the LECs charge?

FCC Fines

May 21, 2005

Quoted on GeekInformed

May 21, 2005

Speech Recognition Getting Better

May 20, 2005

And they say you can't improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking forward to speech technology translating the Indian telemarketers that call me from English to English). We all know that speech technologies that are extremely accurate are more expensive than others that have lower levels of accuracy.

911 Providers

May 20, 2005

Speech Technologies

May 20, 2005

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the retail and financial markets as well as tier one service providers seem to be the place where speech will make its biggest impact going forward. The volume of calls being received by the companies on our registration list must be immense. I am looking forward to the show in Dallas, TX next week.

Off To The Hospital

May 19, 2005

Percipia Networks

May 19, 2005

AP on VoIP 911

May 18, 2005

After a decade of wrangling between government and the wireless industry, there's still no certainty that when a cell phone is used to dial 911 an emergency dispatcher will automatically know the caller's location or phone number.

Now, with the rise of another new telephone technology, Internet-based calling, officials appear determined to avoid a repeat of that wireless experience, as well as recent incidents where 911 calls from Internet phones went unanswered.

So on Thursday, the Federal Communications Commission is expected to set a firm deadline for providers of the new service - known as VoIP or Voice over Internet Protocol - to deliver the same 911 capabilities as regular phones, the vast majority of which can be located in a crisis.

The expected order, which may allow as little as 120 days for compliance, would follow months of finger-pointing and bickering between VoIP carriers and the traditional local phone companies who own the network connections to the nation's nearly 6,200 "public safety answer points."

"It's an aggressive time frame, but from a public policy standpoint it's understandable why the FCC is being aggressive," said Carol Mattey, a director in Deloitte & Touche LLP's regulatory practice who was deputy chief of the FCC's wireline competition bureau until January.

"The whole wireless 911 mandate just dragged out and dragged out, and policy makers may want to make sure it doesn't get dragged out like that for this new technology," said Mattey, noting that 911 became an issue after many cellular networks were built. "In the wireless situation, you had a whole industry up and running and you had to retrofit systems to make it work. The VoIP industry is relatively in its infancy, so lets make it clear from the beginning that you need to provide 911 rather than going back and jury-rigging something."

It was only with the promise of intervention by new FCC Chairman Kevin Martin that sharp rhetoric has given way to a somewhat more cooperative tone by the opposing camps.

Naturally, both sides are hesitant to sound a politically incorrect note when it comes to public safety issues. Yet there's been a barrage of anxious lobbying at the FCC.

Internet phone carriers, ranging from mainstream leader Vonage Holdings Corp. to hip innovator Skype Technologies SA, are worried the FCC order may stifle the industry's development and ability to compete.















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