Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Are You Busy or Productive?

Everyone is busy. Super busy. So busy. But are you productive? Are you stepping closer to your goals? Or just running...

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Coming of the Mobile Advertising Age

Many of you probably know about the yearly Internet Trends report that comes out from Mary Meeker.  There is always a lot...

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Procera Helps Carriers Shape Even Encrypted Traffic

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video...

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MultiTech Intros New 4G-LTE Cat 1 and LoRa Solutions

For anyone who worked with PCs during the 1980s they remember MultiTech as a major player in the world of modems. In...

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Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Citigroup Loses Data

June 6, 2005

Avoid shopping online to avoid security threats¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $1,500
Buy and use a shredder for all receipts¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  $100
Finding out your bank lost your personal data¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  Priceless

Excerpt:

Norman Black, a spokesman for the world's largest package delivery company, said a "small package" containing data storage tapes was lost while being transferred to a credit reporting bureau.

Experian, a credit reporting agency, told CNN that it was the intended recipient of the tapes. Don Girard, a spokesman for Experian, said the company alerted Citigroup in the last week of May that its regularly scheduled delivery did not arrive. Girard said the tapes were headed for its Data Center in Allen, Texas.

Black at UPS said his company and Citigroup are launching internal investigations, adding there was no evidence of theft or fraudulent activity. UPS ships some 14 million packages a day.

CitiFinancial is inviting customers to enroll via a toll-free number, 1-888-469-8603, in a free credit monitoring service for 90 days.











IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 ‚ÄĘ Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence¬ģ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:00 ‚Äď 8:30 am

Registration & Complimentary Interactive Breakfast¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

8:30 ‚Äď 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center¬ 

Ty Baldwin, Regional Director, Sales, ININ

8:50 ‚Äď 9:20 am

Keynote - Industry Direction¬ ¬ 

Rich Tehrani, President of Technology Marketing Corporation (TMC¬ģ)

9:20 ‚Äď 10:00 am

Best Practices in the IP Contact Center¬ ¬ ¬ ¬ 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications¬ ¬ 

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 ‚Äď 10:15 am

Break

10:15 ‚Äď 11:00 am

Customer Interaction Center¬ģ (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 ‚Äď 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15¬  ‚Äď 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am ‚Äď 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

Communications and Technology Podcast

June 4, 2005

Be sure to check out the TMC's latest communications and technology podcast. We talked about lots of important issues this week from Atkins to Vox and UT Starcom to VoIP Inc. and Volo. There is an interesting dialogue on implantable chips and bladder control. There is a Supercomm discussion -- we discuss the future of this event. There is talk about Alcatel and Aruba.

Good Supercomm Overview

June 4, 2005

iPod Sales Dip

June 3, 2005

Say it isnt so. Apple’s iPod sales are slowing. Is this possible? The once super-coveted music player may possibly be on the decline in sales growth. According to this iPod Article, sales are flat or declining for most models.

In my opinion a new model needs to be introduced.

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