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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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VoIP Saves Lives

March 19, 2005

Kevin Martin Article

March 18, 2005

Is Ajax Our Future?

March 18, 2005

A lot of buzz is being generated by Adaptive Path, the company that invented the acronym Ajax to describe what could become the key technology that allows web-based software to overtake traditional desktop software in the long run. The implications for companies like Microsoft could be huge if the tremendous interest in this technology continues.

Content Directions MultiLink Dropdown Menus

March 18, 2005

I’ve met with Epygi executives on numerous occasions and have always been impressed with their knowledge of web technology… Not just VoIP but Internet technology like RSS feeds, etc. It came as no surprise to see that the company pioneered a new way of advertising. Before reading this release I happened upon their Selecting VoIP Solutions channel on TMCnet and noticed their ads are amazing. If you mouse over one, you have a window into what appears to be their entire website.

Florida VoIP Tax Killed

March 18, 2005

Palavon Hosted VoIP and CRM

March 18, 2005

VoIP Growth

March 18, 2005

Xten Record Growth

March 18, 2005

Here is an indicator of the strong sales growth being seen in the VoIP space. Interestingly in my keynote in Dallas yesterday I mentioned SIP connectivity to PBXs and someone in the front row held up his iPAQ with the Xten soft client on it as an example. Now I get this release:

Xten Networks, Inc. (OTCBB: XNWK), a provider of award-winning VoIP (Voice over Internet Protocol), Video over IP, Instant Messaging (IM), and Presence SIP softphones, today reported financial results for the third quarter ended January 31, 2005.

Lightyear Enters Wholesale Hosted PBX Market

March 18, 2005

Kevin Martin Good For VoIP?

March 18, 2005

Most people think that Kevin Martin is a good person to lead the FCC. This article suggests he may not be friendly to VoIP companies and interestingly the ILECS seem to be thrilled he is the new chairman. This article talks a great deal about the USF and reminds me that we really need an overhaul to the system that encourages rural carriers to continue to deploy non-broadband telephony. We further need to provide incentives for broadband providers.

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