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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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200G Optical Networks: What you need to know

By: Earl Kennedy, IP Transport Product Marketing, Alcatel-Lucent

Optical network operators have already made the move to 100G. But skyrocketing bandwidth demand means many are already pondering what’s next. With a 200G optical solution hitting the market, you probably have questions about when to move to 200G optical – and what you need to know when you make that move.

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Level 3 Forbearance Petition

March 18, 2005

Daffodil CRM v1.1

March 18, 2005

Here is more info on Daffodil. they seem to have some bells and whistles. I wonder how many companies would stake their companies on open-source CRM software.

Daffodil Software has released Daffodil CRM v1.1, with import and search facility, at SourceForge.net.

Daffodil CRM is an open source Customer Relationship Management software that seamlessly integrates all aspects of the customer life cycle - from identifying business opportunities to sustaining existing customers.

Daffodil CRM

March 18, 2005

New Dell Call Center in India

March 18, 2005

According to a CNET Story the contact center, like two others Dell is already operating in India, will handle telephone calls from consumers in the United States and elsewhere around the world.

The new facility, located in Mohali near the Chandigarh metropolitan area in India's Punjab province, will have 300 Dell employees at first, company spokesman David Frink said.

The center is being opened to support Dell's huge growth of late. The company is now the world's largest PC maker over Hewlett-Packard. But Dell has experienced growing pains in the recent past, causing some customers to criticize its service and support.

The company's India operation has, at times, been at the center of those accusations by both consumers and businesses, with each sometimes complaining of lackluster service. Dell responded by taking measures such as rerouting some tech support calls from businesses to its U.S. support technicians.





Phone+ Mention

March 18, 2005

CallVantage: Only 53,000 Customers

March 18, 2005

AT&T has been reluctant to share their customer numbers and I assumed that was because they were low. It turns out that 53k is the number of users they have while Vonage is going to break 1,000,000 by the summer. My perception is that Vonage is outspending AT&T 10 to 1 on advertising if not more. I actually purchased two science magazines to read on the plane on my most recent trip and both had Vonage ads in them.

Yahoo 360

March 18, 2005

Yahoo will soon introduce a new service called yahoo 360 that combines blogging and social networking. The service is designed to enable Yahoo's 165 million registered users to pull content from the Web site's discussion groups, online photo albums and review section to plug into their own blogs.

Participants can either choose to open their blogs to the entire world or restrict access to people invited through e-mail. Initially only those invited will be able to use the service which seems to be a page right out of Google’s Gmail service.

Blogging and social networking are areas of huge growth potential. If Yahoo!



Heading Back to NYC

March 17, 2005

I had a great time speaking in Dallas and I met some interesting people looking to implement VoIP in their companies. There was a healthy split between enterprise and contact center companies that I met with and the question that many of them are grappling with is when to switch to IP. As I mentioned in my keynotes, the time is now. There is widespread adoption of VoIP going on today from the contact center to the enterprise to the government...

Wireless Growth Stats

March 17, 2005

Here are some stats from the TIA on wireless growth:

Wireless handset spending in the United States will rise to $13.3 billion in 2008 from 10.1 billion in 2004, growing at a 7.0 percent compound annual rate. This growth is attributable to increased functionality as well as increases in subscribers. As overall subscriber growth slows and new users provide less of a boost than in the past, the replacement market will become the primary focus to increase subscribers.

Camera phones are one of the most popular features and are estimated to comprise 60 percent of shipments by 2006. Smart phones, which combine a phone with other applications such as an organizer, are an emerging segment of the market.



Vonexus VoIP Presentation

March 17, 2005

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