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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Sponsored Data Charging - Disrupting the Mobile Industry

By: Barbara Sampson, Senior Marketing Manager, Alcatel-Lucent

New Service Provider Revenue Monetization Model

Just as LTE has evolved to be the predominant technology for mobile broadband providers -- generating an average data volume per user of 168% higher than 3G data – so must the traditional charging model change. One charging model growing in popularity is Sponsored Data Charging. 

Sponsored Data Charging enables mobile subscribers to view, stream, and benefit from sponsored content and use applications over the mobile service provider’s network without that data usage coming out of their monthly plan. The data charges that a subscriber would pay for the sponsored content are paid instead by the third-party provider owning the content. Even more importantly, a subscriber can test out certain sponsored applications and features for a short time to determine whether to subscribe, without impacting monthly data-plan limits.

Not only is Sponsored Data Charging built for massive broadband usage from all kinds of connected devices, it also can support emerging technologies such as VoLTE and NFV. Key target industries include advertising, retail, media, entertainment, healthcare, and financial services.

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Inter-Tel Unified Communicator 3.0

April 4, 2005

Inter-Tel purchased conferencing and collaboration company Linktivity a while back and has now integrated much of the functionally in the Linktivity products into version 3.0 of their Unified Communicator product. With this release, you can have an ad-hoc web meeting and collaboration. You can share your desktop, take advantage of whiteboarding and stream video back and forth as well. Oh yes, you can send files as well.

IBM Shock Control

April 4, 2005

I have an IBM T42p laptop and it comes with a shock protection program. I wasn't sure why I needed such a utility as it is yet another application that takes memory and slows down my computer. I was on a bumpy flight to San Jose ysterday and I opened the application during turbulence to see what the program did. The application is called IBM Active Protection System and you can click on the Real-Time Status tab to see the laptop visibly shaking in a window.

WildPackets EtherPeek VX

April 4, 2005

I'll be honest, when I think of testing in the VoIP space, names like Spirent, Agilent and Empirix come to mind. So I was happily surprised to find a company in the testing space that is smaller and geared towards the needs of amateur testers. Well amateur isn't the right word but starting at $8,000 the affordable testing solutions sold by WildPackets are within the reach of many corporations and developers that want to see what is happening on the network but they don't want to break the bank to do so.

The EtherPeek VX is a product that allows accurate call playback with varying levels of degradation for subject quality assessment and has features such as an embedded jitter buffer consultant, statistics, reports and graphs. This is all done in a non-obtrusive fashion, meaning you don't need to flood the network with traffic to see what is happening.

I had a chance to play around with the GUI of the system and selected some packets and was able to identify jitter.



VoIP At NCTA

April 3, 2005

I am off to The National Show sponsored by NCTA where I am moderating a panel on Marketing VoIP services. The session is titled: VoIP Me! Marketing to the New Telephone Customer, and it takes place Monday, April 4, 2005 at 2:00 PM-3:15 PM in Esplanade 305/307.

I am honored to be moderating at the cable industry's premier event. I am looking forward to educating the cable market on how best to position VoIP services.

The panel will consist of the following industry experts:



  • Jonathon Askin, General Council, Pulver.com
  • Sam Howe, SVP Marketing VoIP, Time Warner Cable
  • David Pugliese, VP, Product Marketing & Management, Cox Communications, Inc.

True Sound Lounge

April 2, 2005

I just visited what may be the future of web sites. I am still reeling from how incredible the experience has been. A site called True Sound Lounge is sponsored by Sennheiser the company that makes a variety of headphones from noise canceling to wireless and headsets that are aimed at call centers.

Sennheiser also makes high-end audio equipment and the site shows off the array of products the company offers in a slick manner that really appeals to the consumer – especially the younger crowd. I think these interactive characters will find their way into more consumer and finally corporate websites in the future.

It is obvious that you lose search engine optimization points with a non-text based approach such as this so I envision these sorts of characters and interactive rooms as additions to text sites or as alternative site to reach a market in a different way or with a slightly different spin.



VoIP Tax Exemption Loses

April 2, 2005

VoIP received a blow this past Friday in Colorado when a bill to exempt VoIP service from being taxed narrowly missed being passed. As this article points out, taxing VoIP on an Internet connection that is already taxed is the equivalent of putting a stamp on every e-mail and worse is double-taxation.

Please see the following quotes from politicians who see why taxing VoIP is a bad idea.

Rep. Jim Sullivan, R-Larkspur, said businesses will notice if the bill fails and will be more reluctant to relocate to Colorado.

"It would be a very negative message to companies - that Colorado isn't pro-business," Sullivan said.

Rep. Mark Cloer, R-Colorado Springs, said the tax would especially hurt low-income people who can't afford both phone service and Internet access.







Microsoft Goes Phish

April 2, 2005

Thank you Microsoft. I've been accused of being a Microsoft lover and a hater. I am neither... I am an objective observer. Still, I am proud to be living in the same country with a company trying to prosecute phishers via 117 separate civil lawsuits.

Microsoft didn't have to do this.

Big Brother Amazon

April 2, 2005

If you stop and think about it (something at the top of my to-do list), you realize that Amazon is the one online destination that may know more about you than your family and friends. Is there any better way to profile someone than to analyze the books they read and think about reading? How about their electronics, home accents, apparel, etc?

I started to think about this a lot when I read about Amazon and Privacy on the Call Center CRM blog. The entry discussed how Amazon also has a search engine A9 that can remember your past searches.

Storage Is Like Horsepower

April 2, 2005

Bridgeport Networks

April 2, 2005

BridgePort networks is demonstrating MobileVoIP Live! next week at The National Show 2005 otherwise known as NCTA. I am looking forward to the show as I am moderating a VoIP marketing panel this Monday. There will be a demo of BridgePort Networks and MobileIGNITE Alliance Members demonstrating roaming between Mobile and cable VoIP networks In CableLabs' Sponsored CableNET 2005

The technology enables cable operators to add mobile services to the triple play bundle of broadband Internet, video and VoIP services – creating a quad play bundle.

"MobileVoIP Live! shows the cable MSO a way to differentiate services and build a new source of revenue," said Mike Mulica, president and CEO, BridgePort Networks.



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