Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

LTE and Voice = VoLTE

Every year, Ericsson puts out a nice overall Mobility Report in June.  I’m finally getting around to reading it now.  There is some...

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ViziApps: A Great Tool for the Citizen Developer Revolution

Recently I had to prototype an iOS app for a project I am working on and did a lot of research to...

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Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 • Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                                     

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                              

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Ty Baldwin, Regional Director, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am


10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

Communications and Technology Podcast

June 4, 2005

Be sure to check out the TMC's latest communications and technology podcast. We talked about lots of important issues this week from Atkins to Vox and UT Starcom to VoIP Inc. and Volo. There is an interesting dialogue on implantable chips and bladder control. There is a Supercomm discussion -- we discuss the future of this event. There is talk about Alcatel and Aruba.

Good Supercomm Overview

June 4, 2005

iPod Sales Dip

June 3, 2005

Say it isnt so. Apple’s iPod sales are slowing. Is this possible? The once super-coveted music player may possibly be on the decline in sales growth. According to this iPod Article, sales are flat or declining for most models.

In my opinion a new model needs to be introduced.

Supercomm Happenings

June 3, 2005

I would love to have you come hear me speak at SuperComm Monday and even if you can’t make the session, stop by our Supercomm party on Tuesday night. Please RSVP. We expect to max the venue. So far we have a good deal of vendors, service providers, press and analysts signed up to attend.

I have only been to the Sears Tower once and remember having to take multiple elevators to get to the floor I needed to go to.

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