Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AirHopper: Even Air-Gap Networks are Not Secure

It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so...

Full Story »

The era of the hardware-based media server is over -scaling software-based media servers

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these...

Full Story »

Brochures

Full Story »

10 Reasons Why Microsoft is Winning

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a...

Full Story »

Recognizing the Similarities Between WebRTC and VoIP

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V.  When I last gave a keynote at...

Full Story »

Invisible is Good Design

The whole idea of being a technology provider is that you make the technology invisible to the customer. They just have...

Full Story »

VDSL and Vectoring are Important Parts of Broadband Deployment

By: Wendy Zajack, Dir. Product Communications, Alcatel-Lucent

From original on Alcatel-Lucent corporate blog

A few months ago our home WiFi slowed to a crawl. At first we thought it was a temporary thing, but after my son ran a diagnostic there was a problem with our high-speed broadband.  

While the technician was fixing it, he mentioned that for an extra $10 a month we could get a faster plan.  Living in the US we already (in my opinion) pay enough for our monthly broadband package so I immediately said ‘no.’ But I told my kids that IF they wanted to pay for it … we would consider it.

Full Story »

Gryphon Tackles Do-Not-Call

March 22, 2005

Gryphon Networks, announced today its integrated management platform called the Integrated Compliance and Contact Management Platform (ICCMP). The platform is designed to help customers achieve regulatory compliance, increase sales productivity, improve marketing effectiveness and tap into new markets, thereby creating a competitive advantage. In this case the regulatory compliance has to do with the do-not-call list.

"The ability to maintain compliance and at the same time fully leverage marketing and sales investments to most productively implement direct sales campaigns has proven to be an enormous challenge for most companies in an increasingly restrictive and complex regulatory environment," said Keith Fotta, CEO and president of Gryphon Networks. "What we offer is a unique value proposition encompassing a fully integrated modular and network-delivered platform solution suite that achieves both objectives, while enabling companies to fully saturate existing markets and tap into new markets, thereby creating a distinct competitive advantage."

Gryphon Networks' platform solution eliminates compliance risk and enables companies to replenish lost qualified prospects with patented, automatic preference management technology.



IPCC Congratulates FCC's Kevin Martin

March 22, 2005

Veraz in Call Centers

March 22, 2005

Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz’s I-Gate 4000 family of media gateways that can compress at ratios up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. Moreover, internal redundancy features guarantees the continuation of voice calls, fax and modem traffic under any network or system failure offering with five-nines system availability demanded from carrier-grade systems. Finally, the in-band management of the multi-site I-Gate 4000 gateways from a centralized site allows for significant savings on operational costs.

Why this is important? Veraz is company that also focuses on service providers.

Vonage Blocked Again!

March 22, 2005

No details are being given but Vonage is being blocked again. I’ve mentioned this sort of problem as a major concern of mine in the past and I hope the FCC really gives it to service providers that play dirty. My bigger concern is service providers playing with packets just a bit. Not enough to block but to inherently affect the voice quality of Vonage, Skype and others.

Level 3 Withdraws Petition

March 22, 2005

Yesterday Level 3 withdrew its forbearance petition. As you may recall the petition was originally put forward as a way to ensure that Level 3 would not have to pay access charges for terminating certain types of VoIP traffic (read more on the Level 3 FCC Buzz Page).

Recently Kevin Martin (Kevin Martin buzz page) became head of the FCC and as such there seems to be a level of anxiety as  to what the response will be. According to Level 3’s CEO, Jim Crowe, "Level 3 has withdrawn the petition in deference to the Commission. Given the appointment of new leadership only three business days before the statutory deadline for ruling on the petition, we determined it was inappropriate to ask the agency to resolve this important issue in the timeframe required by law.

Moderating at NCTA

March 21, 2005

The NCTA or national Cable and Telecommunications Association was nice enough to invite me to moderate the following panel:

"VoIP Me! Marketing to the New Telephone Customer"
Monday, April 4 - 2:00pm to 3:15pm
Esplanade 305/307, Moscone South - San Francisco, California

SESSION DESCRIPTION:

It's part telephone, part Internet. It's a dash of the familiar punctuated with a bold take on the future. And it's among cable's most promising new businesses.







SBC to Chicago: Kill Rate Regs

March 21, 2005

Please read this article by clicking on the link. I posted much of it here because it is so good and to be honest, anyone in telecom needs to be aware of these issues. I have some contact info listed at the bottom in red if you are interested in having your voice heard on this matter.

SBC to state: Kill rate regs

Seeks to scrap phone price controls; sweetens offer with 3-year freeze





By Julie Johnsson
March 21, 2005

SBC Communications Inc. is pushing Springfield lawmakers to approve sweeping deregulation that would remove all price controls on local telephone service in Illinois.

A bill introduced by Sen. James Clayborne Jr., D-East St. Louis, would effectively gut the Illinois Commerce Commission's (ICC) oversight of the rates SBC offers customers and competitors. State regulators would still have the authority to penalize the Baby Bell for shortfalls in customer service, however.


To sweeten the deal, SBC proposes a three-year freeze on the price of basic phone service for consumers who purchase only a dial tone from the Baby Bell or minor add-ons, such as caller identification.





Self-Service For Cable

March 21, 2005

Self-Service For Cable

Here is some news on the back-end of VoIP or the service side. Conversagent, (www.conversagent.com) a provider of conversational customer service software, has launched "AskTWC" with Time Warner Cable. Combined with current client Comcast, this gives Conversagent the top two US cable company customer self-service solutions.

Some highlights include:



  • Customers ask questions in their own words and get immediate, direct answers, not pages of search results or answers to FAQ questions
  • Available to customers 24x7
  • Serve a virtually infinite number of customers at once

This online self-service option will become available over the coming months to cable, high-speed Internet and digital phone customers.

Volo i-911

March 21, 2005

Volo made a splash today with its new service which is part of its VoiceOne Information Services (VOIS) product. The service is called i-911 and it uses the National Emergency Number Association or NENA's XML standards, the i-911 service emulates the wireline 911 environment with the delivery of accurate location information and call back numbers.

A key feature of the i-911 service is that it can route emergency calls for the customer whose location is constant and the customer who often moves the location of his VoIP device. Customers can update their new location information in real time, so that their i-911 call will be delivered to the appropriate Public Safety Answering Point (PSAP) in the new location. Also, the i-911 service provides PSAPs the information they need to dispatch emergency services in the event that an emergency call is disconnected or the caller cannot speak.

Envision Launches Business Consulting Group

March 21, 2005

Featured Events