Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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Packet8 VideoPhone

January 24, 2005

I got to thinking lately that one of the very suggestions I made to service providers has been successfully implemented and sold by Packet8 for over a year. I have been encouraging service providers to strive to provide consumer electronic devices such as cool new WiFi phones as differentiators. What an amazingly sticky way of providing service if these devices don’t work with other VoIP providers. Of course I am in no way discouraging SIP and open standards but I am a realist.

Posted in VoIP

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Sennheiser PXC 250

January 24, 2005

The people at Sennheiser were nice enough to send TMC a pair of their PXC 250 noise canceling headphones for review and I had the pleasure of using them on a trip out to Las Vegas. Quite simply I am not sure how I traveled without this nifty gadget before. Frequently throughout the trip I took the headphones off and marveled at how loud reality really is. In addition the headset is light and small, perhaps half the size or less than the bulkiest units on the market.

Posted in Consumer Electronics, Personal, VoIP

JFK in the Snow

January 24, 2005

I'm on my way to Las Vegas for the Vonexus connection keynote I am doing tomorrow and I can tell you JFK is the last place you want to be if like clean sidewalks and calm. It is pandemonium here. Thankfully, I found a quiet nook where I can type and spy on my gate as there is some sort of delay. I am not sure how much longer I will have to wait but I picked up some magazines and Jon Stewart's "America" for the flight.

Posted in VoIP

Google VoIP

January 24, 2005

I am seeing more and more speculation on the net regarding Google getting into VoIP. I first learned about this idea from Tom Keating's Google VoIP entry a while back. Seems like an intriguing prospect and Tom discusses how the company may go about providing a service and collecting revenue. I suspect they will call it GVoice or GVoIP, both of which are available... Well the URLs are taken but looks like cybersquatters in both cases.

Posted in VoIP

WSJ Poll: Powell a Failure

January 23, 2005

I think this is the harshest press Michael Powell has received and it comes via a Wall Street Journal poll that as of January 23, 2005 at 11:00 PM EST shows most people who took the poll gave him an F on an A-F scale. The grades are as follows:

A 18%

B 14%

Posted in VoIP

VoIP Growth Areas

January 23, 2005

The demographics of VoIP adoption is something I have been giving great thought to as of late. This past Friday was the early-bird cutoff date for Internet Telephony Conference & Expo and it was the biggest single day of registrations in the last 4 years of this event. I looked at the database this weekend and in the registrations from the past few days and noticed attendees from The Netherlands, Brazil, Canada, Chile, the UK and from every state. Aside from many enterprise customers, I was blown away to see a massive increase in the reseller audience, a larger government showing and as expected an absolutely huge number of service providers -- both Tier One and lots of CLECs and VoIP service providers, cable companies, etc.

Posted in VoIP

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Nuvio on FCC

January 23, 2005

I wanted to get some outside perspective on the FCC and Powell stepping down. I noticed Greg Galitzine had a bunch of interviews about Powell and they make for interesting reading. So I also decided to join the party. I asked Jason Talley, President and CEO of Nuvio Corporation, a VoIP service provider for his opinions about the industry and Michael Powell stepping down.

Posted in VoIP

China Obstacles

January 22, 2005

China and WiMAX seem to appear quite often together over at Michelle Pasquerello's WiMAX Blog. Recently she detailed a report that mentions a slew of problems the county must solve on the road to modernization.

Posted in WiMAX

Inter-Tel Buys Lake Communications

January 22, 2005

Lots of M&A activity in the IP PBX market with the recent acquisition of Lake Communications by Inter-Tel. On the surface this looks like a good strategic move for Inter-Tel as it it allows them greater access to Europe as well as some interesting new SMB products to add to their arsenal. If nothing more, this acquisition and the acquisition of Vertical Networks by Artisoft show even more optimism in the communications market.

Posted in VoIP

Lead Generation Specialist

January 22, 2005

I found a new title in my travels. The Lead Generation Manager or Specialist. I had never ever seen this title before in all my travels and interaction with companies. So it is interesting to see numerous companies coming to the conclusion that they need a new class of person to help generate new sales.

Posted in CRM, Consumer Electronics, Personal, Speech Technologies, VoIP, WiMAX

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