Rich Tehrani : Communications and Technology Blog - Tehrani.com
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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See You in Dallas Thursday

March 15, 2005

Here are the details of the Interactive Intelligence Seminar I am participating in this Thursday in Dallas. I hope to see you there!

Thursday, March 17

 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast

Foyer

8:30 – 8:50 am

Welcome – Interactive Intelligence Corporate Introduction and Best Practices in an IP Contact Center

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

8:50  – 9:20 am

Keynote – Industry Direction

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:30 – 10:00 am

Best Practices in the IP Contact Center 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

9:50 – 10:00 am

Break

10:00 – 10:30 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

10:30 – 11:00 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15 – 11:30 am

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

11:30 am – 1:00 pm

Complimentary Lunch

Crystal Palace 

12:00 – 1:00 pm

Registration

Foyer

1:00  –1:20 pm

Welcome – Vonexus Corporate Introduction and the Microsoft®-based IP PBX 

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

1:20 –1:50 pm

Keynote – The Future of IP Telephony

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:50 –2:20 pm

Maximize your Microsoft Investment 

Leverage your communications into your Microsoft Business Solutions

Joe Adams, Advanced Technology Evangelist, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

The Microsoft-based IP PBX: Enterprise Interaction Center® (EIC) Live Demo

Learn how the EIC IP PBX boosts worker productivity with a full Microsoft integrated solution 

Tim Passios, Team Lead, Technical Sales, ININ/Vonexus

3:00 – 3:15 pm

Case Study – Access Technologies

Joe Adams, Advanced Technology Evangelist, Vonexus

3:15 – 3:45 pm

Vonexus LiveConference

Meet your full conferencing needs with an audio solution integrated with Microsoft LiveMeeting 

Joe Adams, Advanced Technology Evangelist, Vonexus

3:45 – 4:00 pm

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

Packet8 Services

March 15, 2005

Packet8 has on fire with announcements lately and the newest one talks about their business class features. Here are three new features the company will offer: Virtual Office VoIP-hosted PBX service – Virtual Extensions, Metered Extensions and Toll Free Local Number Portability (LNP).

With the Virtual Extension feature, businesses can customize any number of specific extensions to function as information-only mailboxes for items such as driving directions, special promotional offers and other customer service announcements. While Virtual Extensions are not associated with a physical Virtual Office telephone, they can be forwarded to remote numbers anywhere in the world for 3.9 cents per minute in the U.S. and Canada plus applicable international rates when calling overseas. Virtual Extensions can be reached from the auto attendant, through direct inward dial (DID), and an extension call, and may be added to Virtual Office plans for $9.95 per extension per month plus a one-time activation fee of $19.95.

Drop That PDA

March 15, 2005

If you break your PDA you are out of luck, right? You have to send the device back to the manufacturer and wait for a while and hope that your data is backed up, etc. A company called AX Micro has already shipped 30,000 replacement screens in 2004 and if your device has a broken screen, working with this company could be just the ticket.

Here are the details of what they can do:

Units Repaired

Digitizer/GlassTop Repair

Price Includes Labor & Part

Complete Screen Replacement

Price Includes Labor & Part

Battery Replacement

Price Includes Labor & Part

General Diagnosis

Includes General Diagnosis

Palm Units

Palm IIIe, IIIx & IIIxe

$35.00

$45.00

N/A

$20.00

Palm VII & VIIx

$35.00

$45.00

N/A

$20.00

Palm m100 & m105

$40.00

$60.00

N/A

$20.00

Palm IIIc

$40.00

$60.00

$45.00

$20.00

Palm m500

N/A

N/A

$45.00

N/A

Palm m505

N/A

$80.00

$45.00

$20.00

Palm m515

N/A

$90.00

$45.00

$20.00

Tungsten T & T2

85.00

N/A

$50.00

N/A

Tungsten C & W

85.00

N/A

$50.00

N/A

Tungsten E

85.00

N/A

$60.00

$20.00

Palm Zire 71

85.00

N/A

$60.00

N/A

Palm Zire 72

85.00

N/A

N/A

N/A

Treo 600

N/A

N/A

$60.00

N/A

Palm V & Vx

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Visor Units

Visor Deluxe, Neo, Platinum & Pro

$40.00

N/A

N/A

$20.00

Visor Prism

(Click Here)

$70.00

$45.00

N/A

Symbol Units

Symbol SPT-1500 & SPT-1550

$35.00
NOT FOR SPT-1550

$45.00
OK FOR 1500 & 1550

N/A

$20.00

Symbol SPT-1700 & SPT-1800

$70.00

N/A

N/A

N/A

Symbol PPT-2700 & PPT-2800

$70.00

N/A

N/A

N/A

Sony Clie Units

Clie S300, S320 & S360

$50.00

N/A

$50.00

$20.00

Clie 700/610 Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Clie T, SL & SJ Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Dell Axim Units

Axim X5

$70.00

N/A

N/A

N/A

Axim X3, X3i & X30

$80.00

N/A

N/A

N/A

iPAQ Units

iPAQ 36xx Series

N/A

$160.00

$50.00

N/A

iPAQ 38xx Series

N/A

N/A

$55.00

N/A

iPAQ 39xx Series

N/A

N/A

$55.00

N/A

VoiceLogger Becomes Davacord

March 15, 2005

Ebbers Guilty

March 15, 2005

VoIP Service Out

March 15, 2005

Yesterday my CallVantage service died. I know this because I called my house from work and every time I tried, I went into voicemail. I spoke with my wife later and she told me the Internet wasn’t working fo some reason. I started to get mentally ready for calling Cablevision that night and waiting on hold for hours as they diagnose and (hopefully) fix the problem.

When I got home I noticed the pause light on the cable modem – I think it was called pause, was on.

Charlotte Observer VoIP Article

March 15, 2005

I was pretty excited to see that the Charlotte Observer thought the recent Boston Globe VoIP article quoting me was good enough to run again. A few people forwarded me the link to the site. One challenge of speaking with a reporter is you never know what they are going to use in their article. If you go off on a tangent, they could take the tangent and run.

Case in point, I discussed the opportunity for a VoIP consumer electronics device to blow away the terrible cordless phones we are stuck with today.

Miami Herald VoIP Article

March 15, 2005

There is a great VoIP article in the Miami Herald today and they were nice enough to quote me. Here is an excerpt:


----------------------

Matrimonial attorney Herman H. Tarnow lives in Naples and practices law in New York City. He uses the telephone like a cellphone but avoids roaming charges by using VoIP.


Two other attorneys in his firm also telecommute across state lines, including a pregnant lawyer who is able to keep working while visiting New York once a week, Tarnow said.

iPOD Shuffle Clone

March 15, 2005

The LuxPro Super Shuffle is a digital audio player from a Taiwan based company. Similar in looks and function to the Apple iPOD Shuffle (news) it adds an FM music player but lacks the famous apple AAC support. Instead it supports the Windows Media digital rights management format or DRM.



The LuxPro Super Shuffle (photo taken from site)





BT and Tatara

March 14, 2005

BT chooses Tatara Systems Inc. SIM Authentication technology to form part of a ground-breaking voice-over-WLAN trial in the United Kingdom.

BT is making an aggressive bid to capture marketshare in the dual-mode market for GSM and WiFi. Trial participants will be issued with HP iPAQ 6340 personal digital assistant (PDA) devices, enabled for WLAN and GSM voice connectivity. Initially the trial restricts Wi-Fi access to Adastral Park only but ultimately users will be able to make voice calls over WLAN networks at the office, at home, or at a public hotspot. When out of range of a WLAN network, the user will make voice calls over the standard GSM network.

The Tatara Subscriber Gateway and the Tatara Service Manager Software Developers Kit (SDK), elements of the Tatara Mobile Services Convergence Platform, form a key part of the technology infrastructure that BT is deploying to enable the trial.

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