Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

Full Story »

Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

Full Story »

Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

Full Story »

Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

Full Story »

Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

Full Story »

Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

Full Story »

Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

Full Story »

Tagged help desk, itsm, mdm, sysaid

Previous Pause Next

Nor'easter Musings and Vonexus Connection

January 22, 2005

Connecticut is being slammed by a snow storm otherwise known as a nor'easter as I write this entry. In case you aren't familiar with the term, here is a definition from the weather channel:

A cyclonic storm occurring off the east coast of North America. These winter weather events are notorious for producing heavy snow, rain, and tremendous waves that crash onto Atlantic beaches, often causing beach erosion and structural damage.

Posted in VoIP

Comments

Powell and FCC Summary

January 21, 2005

Irwin Lazar is doing a great job of keeping track of the blogosphere "buzz" regarding the resignation of Michael Powell.

Irwin Lazar's "Real-Time" Blog: Michael Powell

Posted in VoIP

LA Times on FCC

January 21, 2005

LA Times article on Powell resigning. Not too VoIP focused but interesting nonetheless.

Exerpt:

WASHINGTON — Michael K. Powell, the controversial head of the Federal Communications Commission who championed speedier Internet connections, tougher enforcement of broadcast indecency rules and greater consumer protection from telemarketers, announced today that he is leaving the agency in March.

Powell, a 41-year-old former Army officer and antitrust lawyer who was appointed chairman in 2001 by President Bush, sent a letter to Bush today indicating his intentions to leave.

Posted in VoIP

Powell Resigns

January 21, 2005

I just read a CNET article about Powell resigning. Sometimes I wonder if I am alone in the world when it comes to viewing true telecom competition. Although Powell was a great public champion of VoIP and fought the states when they tried to regulate and tax this burgeoning industry, the FCC has slowly rolled back the Telecom Deregulation act of 1996. True broadband competition doesn't really exists in this country and worse there were more broadband providers four years ago than today.

Posted in VoIP

Powell Steps Down?

January 21, 2005

Here is a WSJ article on this matter. Whether Michael Powell was good for the VoIP market or not is a question we will debate forever but what we know for sure is that a duopoly of cable companies and and ILECs remains as he steps down meaning the FCC is a VoIP champion but has instituted policies where ILECS, the companies that pretty much crippled or killed competitive DSL offerings and the CLEC market are now in the position to do the same with VoIP providers.

Michael Powell Steps Down

One thing is for sure, Powell was a public champion of VoIP and for this reason I am sad to see him go. Still, even though consumer prices for telephone services are plummeting, little credit for this accomplishment can go to government policies that helped wipe out billions of dollars of competitive telecom investments.

Posted in VoIP

Packet8 Charges

January 21, 2005

I received this e-mail about Packet8. I have never heard of any problems with the service but thought I would pass this along to see if others have any problems with VoIP providers.

----------------------------------

This is (name deleted), I have spoken to you some time back and also was asking you that if I could write some articles on the future VoIP telecom business. If you remember our discussion, I was telling you about the Packet 8 and how they are charging even for the incoming calls which is never heard of in this VoIP Telephony industry.

Posted in VoIP

Comments

eBay and Google

January 21, 2005

Om writes about eBay missing it's numbers and how it is possible that the ever-expanding network of buyers and sellers could be tapped out. We may have hit a growth wall with this business model. And while Om could be right... We will just have to wait 3 months more to see if this is a trend or aberration.

Session Management Growth

January 21, 2005

Session Management Growth

Yesterday's NexTone Session Management release shows the session border controller market is alive and well. Deregulation and global growth are cited as reasons for the great showing by the company. In fact growth was 260% quarter-over-quarter!

Posted in VoIP

Broadvox VoIP CLEC News

January 20, 2005

Big news in the CLEC market.

Broadvox Limited LLC and Metropolitan Telecommunications (MetTel) today announced a one-year agreement that will enable MetTel, an integrated communications provider, to offer Broadvox's Voice over Internet Protocol (VoIP) broadband services with a suite of local and long distance service packages. MetTel currently serves customers in 14 states and will expand its coverage area to 30 states by the end of 2005.

MetTel will now have the ability to offer Broadvox VoIP broadband services through MetTel's Internet T-1 or DSL Service or through an Internet connection provided by the customer.

Posted in VoIP

Comment Spam

January 20, 2005

Fellow blogger Al Bredenberg forwarded this to me. Hopefully the idea will drastically reduce comment spam on blogs.

GOOGLE MOVES TO OUTSMART SEARCH MANIPULATORS

Google is implementing a new tactic for blocking "link spammers" -- people who use the comment form on Web forums or blogs to place a link pointing back to their own Web site. The strategy is used to trick Google's PageRank technology into boosting a Web site's ranking in its results.

Previous 724 725 726 727 728 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 ... 755 Next

Communications and Technology Blog - Tehrani.com