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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you...

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WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that...

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This is How You Do Social Media!

I received a surprise package at my doorstep today from Bright House. It seems that my tweeting about the Tampa Bay...

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The Wearable Tech Futures

Amid all the noise about the growing Internet of Things market comes the announcement that Nike is disbanding its FuelBand team....

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Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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AccessLine Hosted VoIP

March 4, 2005

FCC Fights for VoIP

March 4, 2005

I have been a critic of the FCC because of my concern about broadband competition. One important reason for this concern was that without broadband competition, service providers are in a position to “tinker” with VoIP packets. They can stop them, slow them, disrupt them, etc. At the last ITEXPO in Miami, many other people in the industry shared the same concern.

Beyond the VoIP issue, broadband competition is necessary for a variety of reasons.

From Tupperware to VoIP

March 3, 2005

Forget Tupperware parties baby, the future is VoIP parties. Remember the good old days where women (now I don’t mean to be sexist but it really was almost all women, right?) would come together and buy Tupperware? Well now that Tupperware is commoditized – you can buy it cheap in any grocery store. Well not Tupperware perhaps but something similar.

Technology Projections

March 3, 2005

Here is an e-mail I received today. My comments are in red.

Please find below The Radicati Group, Inc.'s bi-monthly "Radicati Market Stats & Industry Commentary". Here you will find some fast facts from our various reports and analyst quotes on recent industry news which you may feel free to use for citing in upcoming articles. 

DSP-Less ATA

March 3, 2005

Reducing chips from designs lowers cost, reduces failure rates, reduces electricity usage and heat dissipation. Most importantly it reduces cost. This is especially true when you are eliminating a DSP.

D2 TECHNOLOGIES AND ALPHA NETWORKS LAUNCH FIRST DSP-LESS ATA

The production version of a VoIP Analog Telephone Adapter (ATA) module

is the first without a DSP chip.

SANTA BARBARA, Calif., March 2, 2005….. D2 Technologies, Inc. and Alpha Networks, Inc. (Hsinchu, Taiwan) announce the availability of the first production version of a VoIP Analog Telephone Adapter (ATA), incorporating a MIPS-based processor chip, with embedded D2 VoIP software, without use of a DSP chip.

Traditional ATAs incorporate a DSP chip/core or special ASIC for voice processing functions like echo cancellation, voice compression, tone detection/ generation, etc.  However, D2's vPort software implements the voice functions as a "softDSP" on the MIPS processor.









IP-PBX Growth

March 2, 2005

Here is an excerpt of a release on how fast IP-PBX sales are growing. This segment of the market is doing better than ever.

PBX Market Jumps 11% in 2004, Fueled by Hot IP PBX Segment

BOSTON, Massachusetts, March 2, 2005--Boosted by blazing hot sales of IP PBXs, the worldwide PBX/KTS market grew 8% to $1.7 billion between 3Q04 and 4Q04, and jumped 16% between 4Q03 to 4Q04, according to Infonetics Research's Enterprise Telephony quarterly worldwide market share and forecast report.

Annual PBX/KTS system revenue broke the $6 billion barrier this year, growing 11% between 2003 and 2004, from $5.5 to $6.1 billion, and is expected to grow to $9.1 billion by 2008, representing a five-year CAGR of 10%. The number of PBX/KTS lines shipped worldwide grew to 26.6 million in 2004, 19% higher than in 2003.

"2004 was a great year for the PBX market," said Infonetics Research's Matthias Machowinski, directing analyst for enterprise voice and data.





Skype Interview

March 2, 2005

I was recently fortunate enough to interview Niklas Zennström, Skype CEO and co-founder. There are lots of amazing comments in this interview such a staggeringly large number of daily downloads as well as the low cost of adding new Skype users. Perhaps most interesting is Mr. Zennström's dismissal of service providers interfering with Skype's call quality. While he has a point… VoIP is driving broadband adoption, many service providers will be happy to sell their own VoIP service and cripple those of others.

Skype recently had 50 million downloads.

Thank You Irwin

March 2, 2005

Workforce Management News

March 2, 2005

InVision Software, workforce management software specialists, sign Compeer -- Sweden's leading call centre provider

InVision Software has won a major contract with Compeer, one of Sweden's leading call centre provider. InVision has been selected to implement their Staff Planning System (SPS) for a workforce of five hundred Compeer agents. The InVision system will optimise staffing schedules across various departments within the company, including customer service, technical support and telemarketing. The Compeer call centres operate a demanding schedule, running a 24-hour service, 365 days a year.

Compeer has over 20 customers in different industries, including names such as ICA Bank, Boxer and Statoil.



VoIP Funding

March 2, 2005

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