Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

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Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

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Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

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Symbian TTS From Loquendo

May 18, 2005

Interactive Intelligence Presentations

May 17, 2005

Vonexus and Interactive Intelligence Agenda

May 16, 2005

May 17, 2005 • Washington DC

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                    

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                           

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Paul Weber, VP, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Elaine Looney, COO, ABC Group

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch (shares with Vonexus seminar)

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                     

11:30 am – 1:00 pm

Registration & Complimentary Lunch (shares with ININ seminar)

1:00 – 1:15 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Paul Weber, VP, Sales, ININ

1:15 – 1:45 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:45 – 2:15 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Business Development Manager, Vonexus

2:15 – 2:45 pm

Leveraging Your Investment

Integrated VoIP on the Microsoft Platform  

Brit Vickner, Business Development Manager, Vonexus

2:45 – 3:00 pm

Break

3:00 – 3:30 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Business Development Manager, Vonexus

3:30 – 3:45 pm

Real Implementation - Customer Case Study

3:45 – 4:00 pm

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

 

Vonexus Speech

May 16, 2005

I am speaking at Interactive Intelligence and Vonexus seminars tomorrow. I am looking forward to the trip and the talk. Speaking in front of an audience energizes me and the seminars put on by this company are always excellent -- attracting large crowds of quality people who always ask intelligent questions.

The last time I spoke at one of these seminars the crowds were similar for the call center and enterprise IP PBX sessions. I am going to spend some time differentiating my talks so that both are full of useful content and information you can use.

I hope to see you there.

PS: I am flying out of Westchester airport and can tell you from experience that if you lice in Fairfield County, CT or are within 30 miles of this airport -- Use it if you can.





Light Reading For Sale

May 16, 2005

Check Point and VoIP

May 16, 2005

What do you do when Microsoft decides your niche is worth taking away from you? Come out with a slew of new products of course. Try to stay one step ahead. Tom Keating details how Check Point has announced NGX.

Bill Gates Improves Education

May 15, 2005

So many people hate Microsoft and have demonized Bill Gates. Some extremely upset critics have even thrown a pie in his face. If you are a technology company, the name Microsoft should scare you as there is no niche in technology this company won't purse, dominate and eventually rule -- if they have their way of course.

But the side of Bill gates that many people don't see is the one that donates billions to charities around the world. It seems the Bill and Melinda Gates foundation may even be responsible for changing the US education system.

The foundation has education programs in place in over 42 states and has donated 2.3 billion dollars into educating future generations of students.

Gates is a product of intensive hands-on instruction courtesy of Seattle's private Lakeside School.





Good One

May 13, 2005

FCC on May 19th

May 13, 2005

There is a good chance I will have my second daughter on May 19th and this is the day the FCC will hold its open commission meeting to discuss wireline competition. More specifically they will be discussing E911 and how VoIP service providers will have to enable 911 on their networks.

I am watching these events with a bit of concern and at the same time hope that whatever the commission decides VoIP providers will be able to implement quickly. Hopefully the process will be painless as well.

Still the FCC could decide anything and perhaps that is what scares me just a bit. They could make it very difficult for VoIP service providers if they so choose.



Cold Stone Creamery

May 13, 2005

Are you kidding? I get to write about a topic I have far too much knowledge on? Ice cream?? Great news. And I get paid?

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