Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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The Apprentice

January 20, 2005

Here is my prediction on the Apprentice that starts tonight... Street Smarts Vs. Book Smarts. Trump will do his best to give the job to a book smart person. Trump has used education to weed out so many people in the board room, I'm confident he will do the same at the conclusion of this series. He will mix up the groups if he needs to so he can choose a book smart person. Lets see how the first episode goes tonight. I may miss it because of my Boston trip but I am sure my wife will keep me posted.

Posted in Personal

VoIP and Speech Doing Well

January 20, 2005

Big day today. I am going up to the Boston area to meet with VoIP and speech
companies. So far this year I am hearing a good deal of optimism in the
communications space with speech and VoIP being two of the hottest areas of
growth. In the future I will have to try to plan my trips to Mass when it is
summer time as tonight temps are supposed to drop to single digits with lots of
snow. Perhaps my trip will be longer than I thought. Thanks to Verizon EVDO, I
have been connected to the net for the first 60 minutes of the trip so far.

Posted in VoIP

Universal Service Fund

January 20, 2005

The USA Today have a great article about rural wireless carriers and the Universal Service Find.

Excerpt:

The $3.5 billion fund, financed by a 10.7% fee on every long-distance bill, goes mostly to rural phone incumbents to keep basic home service affordable. That's because it's costly for companies to string wires to rural areas with few customers.

Posted in VoIP

Attention Deficit Trait

January 19, 2005

The birth of Attention Deficit Trait. Think being busy and working harder is working smarter? Maybe, maybe not. You may just have ADT. I would venture to say all regular bloggers have this and according to this ComputerWorld article it is addictive.

Comments

Philippines VoIP

January 19, 2005

So while we're sitting around in the US trying to figure out if VoIP providers need to be regulated, taxed, contribute to the Universal Service Fund, etc... We sometimes forget that other countries are going through similar regulatory debates. Case in point is the Philippines where the debate rages on how to legally define VoIP, etc.

Here is an excerpt of an article discussing the issue:

Posted in VoIP

Comments

Quintum VoIP Contest

January 19, 2005

Quintum is giving away $25,000 of VoIP equipment to the winner of a contest that displays the most innovative use of VoIP and Quintum's products in an application. The grand prize consists of $25K in free Quintum Tenor MultiPath switch and gateway products. The winner will be announced at Internet Telephony Conference & Expo in Miami February 22-25.

Posted in VoIP

VoIP Report

January 19, 2005

Interesting VoIP report over at Tom Keating's blog.

Excerpt:

As more cable providers turn to VoIP over the next few years, total worldwide cable telephony subscribers will pass the 14 million mark by late 2005, and grow to over 22 million by year-end 2008.

Posted in VoIP

D-Link VoIP Unlocked

January 19, 2005

SIPphone Inc., the VoIP ( define - news - alert)-based calling service from MP3.com’s founder Michael Robertson, today announced the immediate availability of the D-Link Broadband Phone Service VoIP Router DVG-1402S. The new router created by D-Link—not intentionally restricted to a particular VoIP service, can be configured for use with any SIP standards-based VoIP service, with no fees or penalties to the customer.

Read DVG-1402S: The First Unlocked VoIP Router? for more on this story.

Posted in VoIP

Comments

China Vs. India Wireless War

January 19, 2005

Michelle Pasquerello claims India, not China may be the next WiMAX leader at least in deployment. The two countries are positioned well to exploit this technology. Michelle further points to a report that says China is slowing and India is growing. Behold the birth of the wireless wars. Forget nukes, its all about radio signals and bandwith.

Posted in WiMAX

Comments

Save $300 on Internet Telephony

January 19, 2005

VoIP 2.0 is becoming a reality. The buzz around ITEXPO and VoIP 2.0 is incredible. We are receiving amazing amounts of feedback on how VoIP 2.0 is the future of IP telephony.

This Friday, January 21, 2005 is the early-bird deadline for Internet Telephony Conference & Expo. Our conferences are selling at a record pace... We are up 100% on overall attendance and I can't wait to personally greet you all.

Getting back to the show... If you sign up by Friday you will save $300. You still get the conference guarantee no other related event will offer you. Thanks for reading my blog and I hope to see you at the show.

Posted in VoIP

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