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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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SIPquest, Nortel and Presence

March 20, 2005

Apple Changes Industry

March 20, 2005

Among the countless industry's Apple has changed over the years from desktop publishing to graphic arts/design, music and video... There could be a new one on the horizon. The company is responsible for a beautification of rack mountable computers in telecom and elsewhere. In the next few years, expect to see more rack mountable servers available in iPOD white.

Bezel design of all things is becoming a differentiator in communications and elsewhere.



Nuera's orca: A Pioneer



IMO this whole bezel design thing started in August of 1999 when I wrote about Nuera's Orca VoIP gateway.





Cisco Linksys Rumor

March 20, 2005

Belkin CallEverywhere

March 20, 2005

Having written about telecom for years, I must say I was excited about the opportunity to step into the voice-activated phone booth of the future. This is Belkin's (Belkin news, Belkin VoIP news, alert) idea of what it will look like and it is a high-tech wonder. Sure, they probably know that phone booths will never again have a place in our future due to the advent of the cell phone but hey, at a trade show, you need to do what you can to get attention.

The idea worked. At our ITEXPO show in Miami, the Miami Herald (free registration required) decided to take a picture of one of their phone booths and use it as a story that ran on one of the covers of their newspaper.



The phone booth was really amazing as it uses voice recognition and touch screen technology to allow you to connect with your party over VoIP.

GN 8120 USB

March 20, 2005

Sometimes the simplest of products are the most important. GN Netcom has invented lots of new products and technologies but perhaps their simplest one will become the most popular.

I recently witnessed their GN 8120 USB headset adapter, a simple 3-button devices allowing you to take advantage of some VoIP features without the need to interact with the computer. Buttons can perform different functions such as picking up the phone or hanging up. A two-button combo can stand for 911, and you can program the buttons as you see fit.

Skype Bluetooth Headset

March 20, 2005

I've been promoting bluetooth for years and it seems like the technology is finally catching on like mad in the states. That is why I got excited when I read this post on TMCnet that talks about a Skype bluetooth headset.

Dear All,

We have completed a two month trial for the SkypeHeadset, a plugin application for Skype that allow users of Bluetooth headsets to control accepting, terminating and muting calls in Skype from their headsets. It also comes with quick-dial and auto-dial features. This is the link to the previous announcement http://forum.skype.com/viewtopic.php?t=14703

This application was released to a group of Skype users to evaluate, test and report any usability issues.





AJaX: Two steps forward... Two steps back?

March 20, 2005

(From www.java.net)

Day one of TSSJS has been a mix of wow! and doh!


Like Ed, I've been intrigued by the promise of AJaX, but when I consider it in a wider context I'm a bit concerned.

The basic message of AJaX is that modern browsers, through a combination of JavaScript and XmlHttpRequest, provide an advanced client that allows you to write rich client interfaces without the need to deploy a plugin.

So far so good, but when you look at the mechanisms that are currently available to take advantage of AJaX, a boatload of JavaScript embedded in an HTML file, you will probably experience a sickening feeling of deja vu all over again.

AJaX totally blows the idea of seperating presentation markup and code snippets.



Dangling Broadband From the Phone Stick

March 19, 2005

I spent some time in Starbucks today and didn't have my laptop. Half of me felt about as guilty as a human being can feel because I have a T-Mobile hotspot subscription and I could actually feel the WiFi passing through me. I had lots of ideas to blog but I had no outlet.

So I did what other people seem to do when they have no broadband access, I picked up a New York Times and started reading. I came across a story that confirms something I have been writing about for a while.

VoIP Saves Lives

March 19, 2005

Kevin Martin Article

March 18, 2005

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