Rich Tehrani : Communications and Technology Blog - Tehrani.com
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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KEVIN MARTIN SWORN IN AS FCC COMMISSIONER

March 16, 2005

Washington, DC - Kevin J. Martin was sworn in today as a member of the Federal Communications Commission for a term that runs to June 30, 2006.

Before joining the FCC, Martin was a Special Assistant to the President for Economic Policy. He served on the Bush-Cheney Transition Team and was Deputy General Counsel for the Bush campaign. Prior to joining the campaign, Martin was an advisor to FCC Commissioner Harold Furchtgott-Roth. He has also served in the Office of the Independent Counsel and worked as an associate at the Washington, DC law firm of Wiley, Rein & Fielding.

DSL Evangelism

March 16, 2005

Here are some DSL adoption stats from the DSL Forum. The report seems one-sided but if the stats are accurate it marks impressive growth for the DSL market in general. I eliminated all but the salient points of their news.

  • DSL Subscribers Worldwide Sail Past the 100 Million Mark
  • 35.5 Million New Global DSL Subscribers in 2004
  • North American DSL Surpasses 16 Million in 2004 While DSL Subscriber Base in Latin America Grows More Than 100%

Global DSL subscribers sailed past the 100 million mark in February 2005, according to the latest data produced for the DSL Forum by industry analyst Point Topic.

VoIP MP3 Player

March 16, 2005

You have heard me talk about the VoIPOD for a while now and that is why I was excited to read on MacWorld that a South Koprean company will unveil an MP3 player with VoIP in May. The company is Ezmax and the model number is the EZMP4200P.

The device is 70 millimeters long, 24mm in diameter, and weighs 24 grams without the AAA-size battery. As well as MP3 music files, it plays a number of other formats including WMA (Windows Media Audio), ASF (Advanced Systems Format) and Ogg. The device is capable of voice recording, comes with an FM radio and has a two-color (blue and yellow) 128-x-64 pixel OLED (Organic Light Emitting Diode) screen.

The device is available in three models, each with a different flash memory-based storage capacity: 256MB, 512MB and 1GB.



Harris Interactive VoIP Study

March 16, 2005

Harris Interactive just released a new telecom study and they say consumer attitudes and technology drawbacks are barriers to adoption. This seems in  line with where the industry is. We still have some work ahead of us in educating the world on why they need to adopt voice over IP in their home and business.

Salient points:

  • While nearly nine in 10 (87%) business decision makers are aware of VoIP (76% at least somewhat familiar), one-third (36%) of consumers are aware of VoIP (56% at least somewhat familiar).
  • Furthermore, while 12 percent of business decision makers familiar with VoIP currently use it, only three percent of consumers familiar with the technology use it.

See You in Dallas Thursday

March 15, 2005

Here are the details of the Interactive Intelligence Seminar I am participating in this Thursday in Dallas. I hope to see you there!

Thursday, March 17

 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast

Foyer

8:30 – 8:50 am

Welcome – Interactive Intelligence Corporate Introduction and Best Practices in an IP Contact Center

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

8:50  – 9:20 am

Keynote – Industry Direction

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:30 – 10:00 am

Best Practices in the IP Contact Center 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

9:50 – 10:00 am

Break

10:00 – 10:30 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

10:30 – 11:00 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15 – 11:30 am

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

11:30 am – 1:00 pm

Complimentary Lunch

Crystal Palace 

12:00 – 1:00 pm

Registration

Foyer

1:00  –1:20 pm

Welcome – Vonexus Corporate Introduction and the Microsoft®-based IP PBX 

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

1:20 –1:50 pm

Keynote – The Future of IP Telephony

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:50 –2:20 pm

Maximize your Microsoft Investment 

Leverage your communications into your Microsoft Business Solutions

Joe Adams, Advanced Technology Evangelist, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

The Microsoft-based IP PBX: Enterprise Interaction Center® (EIC) Live Demo

Learn how the EIC IP PBX boosts worker productivity with a full Microsoft integrated solution 

Tim Passios, Team Lead, Technical Sales, ININ/Vonexus

3:00 – 3:15 pm

Case Study – Access Technologies

Joe Adams, Advanced Technology Evangelist, Vonexus

3:15 – 3:45 pm

Vonexus LiveConference

Meet your full conferencing needs with an audio solution integrated with Microsoft LiveMeeting 

Joe Adams, Advanced Technology Evangelist, Vonexus

3:45 – 4:00 pm

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

Packet8 Services

March 15, 2005

Packet8 has on fire with announcements lately and the newest one talks about their business class features. Here are three new features the company will offer: Virtual Office VoIP-hosted PBX service – Virtual Extensions, Metered Extensions and Toll Free Local Number Portability (LNP).

With the Virtual Extension feature, businesses can customize any number of specific extensions to function as information-only mailboxes for items such as driving directions, special promotional offers and other customer service announcements. While Virtual Extensions are not associated with a physical Virtual Office telephone, they can be forwarded to remote numbers anywhere in the world for 3.9 cents per minute in the U.S. and Canada plus applicable international rates when calling overseas. Virtual Extensions can be reached from the auto attendant, through direct inward dial (DID), and an extension call, and may be added to Virtual Office plans for $9.95 per extension per month plus a one-time activation fee of $19.95.

Drop That PDA

March 15, 2005

If you break your PDA you are out of luck, right? You have to send the device back to the manufacturer and wait for a while and hope that your data is backed up, etc. A company called AX Micro has already shipped 30,000 replacement screens in 2004 and if your device has a broken screen, working with this company could be just the ticket.

Here are the details of what they can do:

Units Repaired

Digitizer/GlassTop Repair

Price Includes Labor & Part

Complete Screen Replacement

Price Includes Labor & Part

Battery Replacement

Price Includes Labor & Part

General Diagnosis

Includes General Diagnosis

Palm Units

Palm IIIe, IIIx & IIIxe

$35.00

$45.00

N/A

$20.00

Palm VII & VIIx

$35.00

$45.00

N/A

$20.00

Palm m100 & m105

$40.00

$60.00

N/A

$20.00

Palm IIIc

$40.00

$60.00

$45.00

$20.00

Palm m500

N/A

N/A

$45.00

N/A

Palm m505

N/A

$80.00

$45.00

$20.00

Palm m515

N/A

$90.00

$45.00

$20.00

Tungsten T & T2

85.00

N/A

$50.00

N/A

Tungsten C & W

85.00

N/A

$50.00

N/A

Tungsten E

85.00

N/A

$60.00

$20.00

Palm Zire 71

85.00

N/A

$60.00

N/A

Palm Zire 72

85.00

N/A

N/A

N/A

Treo 600

N/A

N/A

$60.00

N/A

Palm V & Vx

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Visor Units

Visor Deluxe, Neo, Platinum & Pro

$40.00

N/A

N/A

$20.00

Visor Prism

(Click Here)

$70.00

$45.00

N/A

Symbol Units

Symbol SPT-1500 & SPT-1550

$35.00
NOT FOR SPT-1550

$45.00
OK FOR 1500 & 1550

N/A

$20.00

Symbol SPT-1700 & SPT-1800

$70.00

N/A

N/A

N/A

Symbol PPT-2700 & PPT-2800

$70.00

N/A

N/A

N/A

Sony Clie Units

Clie S300, S320 & S360

$50.00

N/A

$50.00

$20.00

Clie 700/610 Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Clie T, SL & SJ Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Dell Axim Units

Axim X5

$70.00

N/A

N/A

N/A

Axim X3, X3i & X30

$80.00

N/A

N/A

N/A

iPAQ Units

iPAQ 36xx Series

N/A

$160.00

$50.00

N/A

iPAQ 38xx Series

N/A

N/A

$55.00

N/A

iPAQ 39xx Series

N/A

N/A

$55.00

N/A

VoiceLogger Becomes Davacord

March 15, 2005

Ebbers Guilty

March 15, 2005

VoIP Service Out

March 15, 2005

Yesterday my CallVantage service died. I know this because I called my house from work and every time I tried, I went into voicemail. I spoke with my wife later and she told me the Internet wasn’t working fo some reason. I started to get mentally ready for calling Cablevision that night and waiting on hold for hours as they diagnose and (hopefully) fix the problem.

When I got home I noticed the pause light on the cable modem – I think it was called pause, was on.

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