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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Tom Keating on Vonage

March 29, 2005

Tom’s Vonage blog is sure to jog your memory of that catchy Vonage jingle. While you listen you can learn about Vonage’s use of a direct mail newsletter to drive customer affinity and sell more product. If for no other reason than to wake service providers up, I am glad Jeff Citron is at the head of this company. What was the most interesting marketing ILECS have done?

Carol Mattey Joins Deloitte

March 29, 2005

Deloitte & Touche today named Carol Mattey a director in regulatory consulting practice for technology, media & telecommunications industry. This is the second Deloitte blog entry today

Ms. Mattey will provide a comprehensive range of consulting and regulatory compliance services to clients in Deloitte’s TMT practice, helping them to anticipate and address strategic and operational risks in the regulatory arena.

Prior to joining Deloitte & Touche, Ms. Mattey was the deputy chief of the Federal Communications Commission’s Wireline Competition Bureau. She previously served as chief of the FCC’s Policy and Program Planning Division, Common Carrier Bureau. Prior to her 10 years with the FCC, she was with the National Telecommunications and Information Administration within the U.S.



AudioCodes Announcements

March 29, 2005

AudioCodes is announcing lots of new products including the Mediant 1000 VoIP Media Gateway which will fit in enterprise and service provider markets quite nicely. Think of this as the Bud Light (meant respectfully of course) of media gateway as it is cost-effective and compact. Having only seen the product briefly I am not in a position to opine on whether it tastes great or is less filling but it does take less rack space which is a plus in many of today’s enterprises.

The IP-PX companies really like this product because it allows them to add a Pentium CPU blade making an IP-PBX and Gateway combo. Resellers like the product as well because the can plug in a T1 or analog tray.

MCI Chooses Verizon

March 29, 2005

Xirrus Launch

March 29, 2005

With WiFi Growing so quickly, it was inevitable that companies would start to focus on the needs of the larger WiFi installations. A new company called Xirrus just launched their company and products in the high-density WiFi market.

Their WLAN array integrates a WLAN switch and 16 access points into a single device delivering gigabit class performance at an aggressive price point.

Here are some interesting features of this solution:

  • The Array Controller featuring a 2 Gbps switching fabric, controlling the packet flows of the Integrated Access Points and providing complete spectrum management;
  • A high-gain directionalized antenna system delivering increased rate and range in all directions;
  • Tri-mode 802.11 a/b/g support for existing and emerging mobile devices.

·         16x Greater Capacity: The WLAN Array introduces the industry’s first Gigabit-class Wi-Fi capacity, delivering up to 864 megabits of RF bandwidth to over 1000 clients;

·         4x Greater Coverage: The WLAN Array features a high gain multi-sector antenna system that increases rate and range in all directions yielding four times the coverage area of competing architectures;

  • 33% Lower Cost: Using less equipment to support more users, traffic and advanced applications than current architectures, the WLAN Array simplifies network design and lowers the costs of deploying and maintaining Wireless LANs. 

Xirrus offers a complete family of WLAN Arrays in 16 (XS-3900), 8 (XS-3700) and 4 (XS-3500) Integrated Access Point configurations to maximize deployment options.

Qwest, MCI, and Verizon

March 29, 2005

SPIRIT Supports Java

March 29, 2005

Voice Engine for Multi-Point IP Conferencing now Runs on Java

Spirit claims that the voice quality will not be affected, even if dozens of users participate in a conference.

Features:

  • Any user can join an IP conference from any remote location with limited network access, i.e. Internet cafe or other public Internet access point with download restrictions.
  • Any user can connect to voice mail or another voice stream server (including RTSP and other media broadcast servers) from a remote location with limited network access. All features are accessible from the Web and provide maximum Web privacy.
  • To join a conference user simply clicks on the conference URL in the invitation e-mail (if any) or just types it in the browser address toolbar.

Domestic Travel gets Worse

March 29, 2005

More VoIP Domains

March 29, 2005

Another big day for VoIP domain names. I like samsvoip.com but I don’t think this is going to be a Sam’s Club VoIP offering. uwbvoip.com is interesting as well.

 

 

MultiService Market Rebounds

March 29, 2005

SCOTTSDALE, Ariz., March 29, 2005 - The MultiService switch market rebounded in 2004 with worldwide sales of $2.3 billion, an increase of 9% from 2003, reports In-Stat (http://www.in-stat.com). Sales to service providers accounted for about 90% of total MultiService switch sales in 2004.

"2004 was a turnaround year as service providers began spending to replenish capacity in their networks, add capacity for broadband aggregation, and offer new services, such as MPLS IP VPN and Ethernet services," says Henry Goldberg, In-Stat analyst. "Wireless service providers were a growing, important market for MultiService switch vendors, as they purchased this equipment for Radio Access Network backhaul and other applications."

A recent report by In-Stat found the following:



  • In-Stat forecasts 7% growth in worldwide MultiService switch sales in 2005, and a CAGR of about 6% over the next five years.
  • The MultiService switch market is mature, and In-Stat expects growth rates in sales to gradually decline over time as the products face stiff competition from routers as service providers evolve to MPLS networks.
  • Nortel held the leading position in sales for the fourth consecutive year, attaining a market share of 34% of total MultiService switch sales.
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