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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fog Computing is Booming and it Changes Everything in IoT

Name a market worth $18 billion in a few years with a 500% growth rate that almost no one knows about. If you...

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Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

Boy that was fast - just yesterday we said Apple lagged behind Samsung in the wireless charging world. Samsung supports up to...

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Pictek Fast QI Wireless Charging Pad Review

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The...

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Facebook Fights Revenge Porn With Dumb Idea

Facebook is testing new technology that is designed to help victims of revenge porn acts. This new tool is currently being tested...

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Why Media Gateways Anymore?

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of...

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Galaxy S8 Outdoes iPhone X in Freeze Test

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy...

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We Were Right: Missing iPhone 8 Customers are Buying an iPhone X

We explained quite clearly that the difference in pricing between an iPhone 8 and iPhone X - especially when looked at from...

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Vonage and E911

July 25, 2005

Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.

In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the TCS Response Center and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user’s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24/7 operator.

This is a major step in the right direction as it ensures that callers are always connected with a live agent.



Buy Cable Stock

July 23, 2005

Logically, if you think about it... The cable companies are ideally positioned to take over the market for every sort of broadband service from VoIP to whatever else they want to get into to. Consider the hundreds of millions of dollars worth of free advertising they can do on the remnant programs of their own TV stations.

It is a staggering advantage and moreover the fat pipes they have into our homes means hey don't have to invest in delivering fiber to every home like the phone companies are doing.

The industry can further diversify by doing better in the enterprise market as many companies would welcome increased competition for broadband services.

A recent study by Kagan Research backs most of these thoughts up and further expects revenues in this sector to double in the next ten years.









SugarCRM Vs. vTiger

July 23, 2005

I was reading David Sims First Coffee column where he discusses SugarCRM and vTiger an offshoot of SugarCRM with some modifications and additional support. The article reminded me of a recent discussion last week I had with Mark Spencer of Digium and Asterisk at VoIP Sizzles in Texas.



Spencer was telling me that he thinks that there is a plug-in or one is in the works that will link SugarCRM with Asterisk. To paraphrase Mark, "That is when this stuff gets really interesting." Mark went on to say that the solutions n the contact center market are so expensive, a reseller can make a good deal of money selling customer contact center solutions based on open-source.



This opportunity is not lost on the open-source CRM vendors and according to Sims, there is some controversy between SugarCRM and vTiger as the latter claims the former sees them as a competitive threat and even threatened legal action. I am not a lawyer but it does seem based on the limited knowledge I have of this case that what vTiger is doing is legal based on an adapted version of the Mozilla public license.



In the open source PBX space there are two strong choices, Asterisk and Pingtel.

Tut Systems Funding

July 23, 2005

MS To Thwart Google's Growth Towards a Googolplex

July 23, 2005

This argument about a single researcher between Microsoft and Google will become the straw that breaks the camel's back IMHO. The tension between these two giants has been building as of late. Bill Gates has mentioned that he thinks Google's stock price is overvalued and it is well known that they see this new upstart whose name was derived from a giant number as a major threat.

From this point on though, it will be all out war between the two companies. I expect to see Microsoft doing everything to slow down Google's primary revenue source -- search.

There will probably be even more amazing search capabilities in future MS operating systems than we currently expect.

People go to Google because it is convenient and the results are accurate.





Broadband Over Power Lines in Texas

July 23, 2005

It seems that Texas will be one of the leading states when it comes to Broadband Over Power Lines or BPL. The Texas Senate has in their recent bill SB 21 done a whole bunch of things to ensure that BPL gets a fair shake in their state.

The preamble to the bill shows the intention of the Texas lawmakers:

The "BPL deployment in Texas has the potential to extend broadband service to customers where broadband access is currently not available and may provide an additional option for existing broadband consumers in Texas, resulting in a more competitive market for broadband services."

Here are a few things that the bill says:


• Electric utilities may elect to allow an "affiliate" or an "unaffiliated entity" to own or operate a BPL system on the utilities' electric delivery system;

• Electric utilities may allow an "affiliate or unaffiliated entity to provide Internet service over a BPL system."

• Neither the state nor local governments can require their electric utilities to install a BPL system on their power lines.

• BPL installation, operation and use may not be regulated by the state, a municipality or local government.

Texas lawmakers should be commended for their efforts to encourage broadband competition. I have been a bit cynical about this technology because I am not seeing it being rolled out in enough volume to be called truly competitive with DSL or cable.
















Dave and Busters

July 22, 2005

I had a great time at VoIP Sizzles and am headed back today. Last night we went to Dave and Busters and I had a chance to play some video games with Mark Spencer of Digium and ABP's Robert Messer. TMC's Dave Rodriguez mentioned there are no Dave and Busters near us in Connecticut. I bet it would do well in White Plains, NY which is 15 minutes over the Connecticut border.

VoIP Sizzles Night 1

July 20, 2005

The opening night at VoIP Sizzles was great. We just had a Sip Margarita reception where we learned about --- Surprise --- SIP. There were some great speakers telling us about the standards issues that need to be worked out in the SIP community. There was some discussion of the telco/cable duopoly and what they will do to thwart competition and how this could hurt the industry.

There was further talk of IMS and how much promise it holds and how it could be used by service providers to provide poor service or no service to competing services.

The mood was positive overall as examples kept popping up regarding how the VoIP community continually innovates and stays one step ahead of those who try to thwart us.



Texas Rangers Vs the New York Yankees

July 20, 2005

Reasearh On E-Mail, Etc

July 20, 2005

Something about the Radicati Group's releases about their research reports makes me want to comment about them. Perhaps the little snippets of info they give out. My comments are in red:

Please find below The Radicati Group, Inc.'s "Radicati Market Stats & Industry Commentary". Here you will find some fast facts from our various reports and analyst quotes on recent industry news which you may feel free to use for citing in upcoming articles. 
 
Please note that these stats and quotes may only be used for press articles. They may not be used for company-sponsored whitepapers, press releases, or any other company-specific marketing material without the explicit written permission of The Radicati Group, Inc.
 
 ANTI-SPYWARE

The installed base of corporate anti-spyware will grow from 16 million users in 2005, to nearly 541 million users in 2009 - an average annual growth rate of 146%.

If this is true, we are in trouble.









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