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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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VoIP on the Trading Floor

March 6, 2005

It may be a bit early for VoIP to be the primary communications medium on trading floors according to this article. This has been an interesting weekend in VoIP history as Vonage had problems with their network yesterday (an article from last summer on a Vonage outage) and today there are reports that Lingo may be having trouble with their service. Generally speaking when multiple service providers have network issues around the same time, you look to a common provider that both companies rely on as the culprit. That doesn't seem to be the case in this instance as Vonage blamed the outage on a software upgrade.

VoIP by its very nature is more complex than the PSTN and I'd venture to say that most VoIP service providers are less than 40 months old.

RSS/XML VoIP, Cisco, Etc

March 5, 2005

Even though TMCnet has probably the most flexible RSS feeds I have seen allowing you to get a feed on any term you want, we decided to put up an RSS page that encompasses some of the areas we cover. There are XML feeds on IP telephony, IP PBX, VoIP, Avaya, Cisco, Speech Recognition, etc. We picked some of the more popular terms that people choose.. Admittedly there are some companies on this page that probably shouldn't be here but consider this a beta and feel free to send us suggestions on how we may improve the page or our site in general.

Vonage Service Down

March 5, 2005

TMCnet in Spanish

March 5, 2005

LNP Issues

March 5, 2005

I received this e-mail today and I unfortunately don't have any answers regarding LNP. It is a problem that I hear many complaints about. At our last ITEXPO in Miami many people asked me the same question. I think the FCC should ensure that numbers port quickly or impose fines like the one they recently levied against a phone company restricting VoIP calls.

IMO the fines should be levied after seven days of a number not porting and cost the provider $50 for every day the consumer has to wait.

Over 6,000 at ITEXPO Miami

March 4, 2005

If you want to see the massive crowds at ITEXPO – the talk of the industry, please check out this video. Yes the video quality stinks but its optimized to play quickly. We may improve the quality next week. We had over 6,000 people at the event making this the largest Internet Telephony Conference & Expo TMC has ever produced.

March 4, 2005

VoIP mobility Is a hot theme these days and you can see how companies are coming together to make it happen. I am hearing about this trend from Nortel, Avaya and others. It is also the theme of the March Issue of Internet Telephony Magazine which is in the mail.

Nortel and SIPquest bring SIP-based multimedia services to wireless devices

Phase-one to add Presence, Instant Messaging, and network-based directory and call logs.

ITSP in a Box

March 4, 2005

How do you know the market is getting competitive? When you can buy an ITSP in a box. Take a look at this release. For under $40k you’re up and running.

AccessLine Hosted VoIP

March 4, 2005

FCC Fights for VoIP

March 4, 2005

I have been a critic of the FCC because of my concern about broadband competition. One important reason for this concern was that without broadband competition, service providers are in a position to “tinker” with VoIP packets. They can stop them, slow them, disrupt them, etc. At the last ITEXPO in Miami, many other people in the industry shared the same concern.

Beyond the VoIP issue, broadband competition is necessary for a variety of reasons.

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