Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

Full Story »

Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

Full Story »

Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

Full Story »

Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

Full Story »

Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

Full Story »

Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

Full Story »

Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

Full Story »

Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

Previous Pause Next

Joe Staples Joins Interactive Intelligence

January 17, 2005

Joe Staples, an old friend and industry veteran joins Interactive Intelligence.

Posted in CRM, VoIP

High Density VoIP Gateways

January 17, 2005

Designing high density VoIP gateways just became a bit easier with the introduction of the MTN4300 media gateway module from Performance Technologies (article). This solution offers over 2,000 ports in PTMC format and the company claims the highest port density and lowest power consumption on the market. Currently in beta, expect the product to be released in April 2005.

Posted in VoIP

Preventing Spam Over Internet Telephony

January 17, 2005

Will Spam over Internet Telephony or SPIT hurt VoIP? Here is an article with an interview with Altigen CEO, Gilbert Hu. This piece is well written and discusses some of the potential pitfalls of VoIP deployment as well as solutions to keep you protected.

Posted in VoIP

WiMAX and 3G Converge

January 17, 2005

Alvarion and Lucent work together enabling service providers to support WiMAX, third-generation (3G) mobile (CDMA2000® and W-CDMA/UMTS), and WiFi.

Posted in VoIP, WiMAX

Wireless VoIP Peering

January 16, 2005

VoIP peering is assisting wireless carriers as well as those of the wired variety.

Here is a link to a good VoIP peering article.

Here is an excerpt from a related release:

InfiniRoute Networks Launches First VoIP Peering Service for Wireless Carriers

InfiniRoute Networks Inc.
(http://www.infiniroute.com) has announced the availability of its Voice over IP
(VoIP) peering service for Wireless Carriers. InfiniRoute's Managed VoIP
Peering (MVP) service, launched in 2004, was the industry's first carrier-
neutral VoIP Peering service to integrate and manage voice and IP routing for
wireline, wireless and emerging carriers.

InfiniRoute's MVP service now provides mobile carriers with the ability
to terminate and receive international traffic using cost-effective, high
quality VoIP technology.

Posted in VoIP

VoIp Investments

January 16, 2005

Motley Fool did a story on VoIP and it was optimistic as you would expect. No surprises in here just some fairly obvious commentary. Still a good overview of VoIP investments and i am generally a Motley Fool Fan. Here is an excerpt:

Although this technology has been around for years, the high-speed Internet connections required for VoIP were not widely available. The long-distance carriers didn't see this coming in the early days, but now it has caught their attention.

Posted in VoIP

ITEXPO: New VoIP Products

January 16, 2005

Hitachi Cable has a new WiFi telephony phone: The IP-5000. Epygi and Intertex catch SIP fever and ABP distributes it all.

ABP will present new products at the Internet Telephony Show in Miami!

ABP Technology today announced they will have their latest VoIP products including Hitachi Cable’s Wireless IP Phone, SIPURA Analog Telephony Adapters, Epygi IPBXs which now support SIP phones, and Intertex’s new SIPswitch on display at TMC™’s INTERNET TELEPHONY® Conference & EXPO Miami 2005, February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. INTERNET TELEPHONY® Conference & EXPO is the nation’s premier event for showcasing leading cost-saving and cutting-edge IP telephony products and services.

“ABP’s participation at INTERNET TELEPHONY® Conference & EXPO is a primary reason why this show is widely recognized as the industry’s #1 venue to test, compare, and learn about the benefits and cost-savings inherent in IP telephony products and services,” said Rich Tehrani, TMC President and conference chairman.

Posted in VoIP

Skype Community

January 16, 2005

A number of dating services are exploring adding VoIP to their offerings as it makes perfect sense to allow people to prospective dates to speak with each other and not give out their phone numbers. For dating services, VoIP is just another moneymaker but if you buy into my ideas about us being on the verge of new paradigms in VoIP which I call VoIP 2.0, you will see that VoIP allows a number of totally new business models to emerge.

I read an article today titled Single and Skype?

Posted in VoIP

Comments

VoIP Your McOrder

January 15, 2005

It is amazing to see how much VoIP has helped call centers evolve into the IP contact center and further allows organizations to dramatically improve customer service while reducing cost. VoIP is to the contact center in this decade what the ACD was in the eighties and the predictive dialer was in the nineties. As IP contact center technology evolves, low tech industries we don't associate with VoIP start to catch on to the notion of using packet based technology to allow their business to improve while lowering overhead.

The drive through window is something we don't associate with high tech and worse yet many of us associate ordering from a drive through as a necessary evil.

Posted in CRM, VoIP

Keynoting the Vonexus Connection Conference

January 14, 2005

Recently I was honored by Vonexus and invited to be a keynote speaker at their first-ever Vonexus Connection Conference. Vonexus is a wholly owned subsidiary of Interactive Intelligence with some impressive technology. The conference is targeted at resellers and will be held in Las Vegas. Hopefully you can come out and see me speak.

This is what I will be covering:

VoIP 2.0: The Future of IP Telephony

Rich Tehrani, VoIP evangelist and industry luminary will be discussing the transition of VoIP from its infancy to where we are now… VoIP 2.0.

Posted in VoIP

Previous 729 730 731 732 733 734 735 736 737 738 739 740 741 742 743 744 745 746 747 748 ... 755 Next

Communications and Technology Blog - Tehrani.com