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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

HP's March into Simplifying NFV

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am...

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Independence IT, The Multivendor Desktop-as-a-Service Company

The cloud is the answer – what was the question? That seems to be a common tech theme these days and for...

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Tech to Eliminate Fast Food Minimum Wage Workers

The Momentum Machines burger robot robot explainedAs cities around the country are passing laws to ensure minimum wages are increased to a...

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Advancing Texting for the Contact Center

Last week, we explored texting within the contact center realm.  As texting becomes more prevalent in the contact center, there will...

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GENBAND Perspectives 15 Live Blog #GBP15

Welcome to the Perspectives live blog for 2015. A follow up to blogs from 2014, 2013 and 2010.The live blog officially starts...

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Serve Powerful PBX Market in the Cloud via Wave-Tel

Wave-Tel's CTO and Business Development Director explain why offering an IP PBX in the cloud is so attractive to small businesses; therefore,...

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Sponsored Data Charging - Disrupting the Mobile Industry

By: Barbara Sampson, Senior Marketing Manager, Alcatel-Lucent

New Service Provider Revenue Monetization Model

Just as LTE has evolved to be the predominant technology for mobile broadband providers -- generating an average data volume per user of 168% higher than 3G data – so must the traditional charging model change. One charging model growing in popularity is Sponsored Data Charging. 

Sponsored Data Charging enables mobile subscribers to view, stream, and benefit from sponsored content and use applications over the mobile service provider’s network without that data usage coming out of their monthly plan. The data charges that a subscriber would pay for the sponsored content are paid instead by the third-party provider owning the content. Even more importantly, a subscriber can test out certain sponsored applications and features for a short time to determine whether to subscribe, without impacting monthly data-plan limits.

Not only is Sponsored Data Charging built for massive broadband usage from all kinds of connected devices, it also can support emerging technologies such as VoLTE and NFV. Key target industries include advertising, retail, media, entertainment, healthcare, and financial services.

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CompTel on Level 3

March 22, 2005

I had a chance to speak with CompTel/ALTS to get their comments on the Level 3 decision to withdraw forbearance petition. As you recall, the petition sought FCC clarification on the regulatory status of voice over Internet protocol (VoIP).

According to Jonathan Lee, senior vice president, regulatory affairs CompTel/ALTS

"It is unfortunate for Level 3 and the entire community of VoIP service providers that the previous FCC leadership was unable to reach a consensus on this critical issue, despite having the full allotment of time allowed to consider the forbearance petition.

With the change of leadership at the FCC coming so close to the deadline for action on the petition, CompTel/ALTS believes Level 3 made a prudent decision to withdraw its petition at this time. With this decision, the new FCC will not be forced to rush to a hasty judgment and will have a fair opportunity to consider the various policy ramifications of the questions on which Level 3 seeks clarity.





Lingo Phone Problems?

March 22, 2005

Seems unusual that VoIP service wouldn’t work with certain phones but this is what I read in the VoIP forum today. The post is titled Lingo has problems with certain phones:

I found this the hard way, ordered the service only to find out that certain digital phones are not compatible with Lingo. I have a Motorola MD481 phone. They problems with certain Panasonic and Uniden phones.

Gryphon Tackles Do-Not-Call

March 22, 2005

Gryphon Networks, announced today its integrated management platform called the Integrated Compliance and Contact Management Platform (ICCMP). The platform is designed to help customers achieve regulatory compliance, increase sales productivity, improve marketing effectiveness and tap into new markets, thereby creating a competitive advantage. In this case the regulatory compliance has to do with the do-not-call list.

"The ability to maintain compliance and at the same time fully leverage marketing and sales investments to most productively implement direct sales campaigns has proven to be an enormous challenge for most companies in an increasingly restrictive and complex regulatory environment," said Keith Fotta, CEO and president of Gryphon Networks. "What we offer is a unique value proposition encompassing a fully integrated modular and network-delivered platform solution suite that achieves both objectives, while enabling companies to fully saturate existing markets and tap into new markets, thereby creating a distinct competitive advantage."

Gryphon Networks' platform solution eliminates compliance risk and enables companies to replenish lost qualified prospects with patented, automatic preference management technology.



IPCC Congratulates FCC's Kevin Martin

March 22, 2005

Veraz in Call Centers

March 22, 2005

Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz’s I-Gate 4000 family of media gateways that can compress at ratios up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. Moreover, internal redundancy features guarantees the continuation of voice calls, fax and modem traffic under any network or system failure offering with five-nines system availability demanded from carrier-grade systems. Finally, the in-band management of the multi-site I-Gate 4000 gateways from a centralized site allows for significant savings on operational costs.

Why this is important? Veraz is company that also focuses on service providers.

Vonage Blocked Again!

March 22, 2005

No details are being given but Vonage is being blocked again. I’ve mentioned this sort of problem as a major concern of mine in the past and I hope the FCC really gives it to service providers that play dirty. My bigger concern is service providers playing with packets just a bit. Not enough to block but to inherently affect the voice quality of Vonage, Skype and others.

Level 3 Withdraws Petition

March 22, 2005

Yesterday Level 3 withdrew its forbearance petition. As you may recall the petition was originally put forward as a way to ensure that Level 3 would not have to pay access charges for terminating certain types of VoIP traffic (read more on the Level 3 FCC Buzz Page).

Recently Kevin Martin (Kevin Martin buzz page) became head of the FCC and as such there seems to be a level of anxiety as  to what the response will be. According to Level 3’s CEO, Jim Crowe, "Level 3 has withdrawn the petition in deference to the Commission. Given the appointment of new leadership only three business days before the statutory deadline for ruling on the petition, we determined it was inappropriate to ask the agency to resolve this important issue in the timeframe required by law.

Moderating at NCTA

March 21, 2005

The NCTA or national Cable and Telecommunications Association was nice enough to invite me to moderate the following panel:

"VoIP Me! Marketing to the New Telephone Customer"
Monday, April 4 - 2:00pm to 3:15pm
Esplanade 305/307, Moscone South - San Francisco, California

SESSION DESCRIPTION:

It's part telephone, part Internet. It's a dash of the familiar punctuated with a bold take on the future. And it's among cable's most promising new businesses.







SBC to Chicago: Kill Rate Regs

March 21, 2005

Please read this article by clicking on the link. I posted much of it here because it is so good and to be honest, anyone in telecom needs to be aware of these issues. I have some contact info listed at the bottom in red if you are interested in having your voice heard on this matter.

SBC to state: Kill rate regs

Seeks to scrap phone price controls; sweetens offer with 3-year freeze





By Julie Johnsson
March 21, 2005

SBC Communications Inc. is pushing Springfield lawmakers to approve sweeping deregulation that would remove all price controls on local telephone service in Illinois.

A bill introduced by Sen. James Clayborne Jr., D-East St. Louis, would effectively gut the Illinois Commerce Commission's (ICC) oversight of the rates SBC offers customers and competitors. State regulators would still have the authority to penalize the Baby Bell for shortfalls in customer service, however.


To sweeten the deal, SBC proposes a three-year freeze on the price of basic phone service for consumers who purchase only a dial tone from the Baby Bell or minor add-ons, such as caller identification.





Self-Service For Cable

March 21, 2005

Self-Service For Cable

Here is some news on the back-end of VoIP or the service side. Conversagent, (www.conversagent.com) a provider of conversational customer service software, has launched "AskTWC" with Time Warner Cable. Combined with current client Comcast, this gives Conversagent the top two US cable company customer self-service solutions.

Some highlights include:



  • Customers ask questions in their own words and get immediate, direct answers, not pages of search results or answers to FAQ questions
  • Available to customers 24x7
  • Serve a virtually infinite number of customers at once

This online self-service option will become available over the coming months to cable, high-speed Internet and digital phone customers.

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