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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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AccessLine Hosted VoIP

March 4, 2005

FCC Fights for VoIP

March 4, 2005

I have been a critic of the FCC because of my concern about broadband competition. One important reason for this concern was that without broadband competition, service providers are in a position to “tinker” with VoIP packets. They can stop them, slow them, disrupt them, etc. At the last ITEXPO in Miami, many other people in the industry shared the same concern.

Beyond the VoIP issue, broadband competition is necessary for a variety of reasons.

From Tupperware to VoIP

March 3, 2005

Forget Tupperware parties baby, the future is VoIP parties. Remember the good old days where women (now I don’t mean to be sexist but it really was almost all women, right?) would come together and buy Tupperware? Well now that Tupperware is commoditized – you can buy it cheap in any grocery store. Well not Tupperware perhaps but something similar.

Technology Projections

March 3, 2005

Here is an e-mail I received today. My comments are in red.

Please find below The Radicati Group, Inc.'s bi-monthly "Radicati Market Stats & Industry Commentary". Here you will find some fast facts from our various reports and analyst quotes on recent industry news which you may feel free to use for citing in upcoming articles. 

DSP-Less ATA

March 3, 2005

Reducing chips from designs lowers cost, reduces failure rates, reduces electricity usage and heat dissipation. Most importantly it reduces cost. This is especially true when you are eliminating a DSP.

D2 TECHNOLOGIES AND ALPHA NETWORKS LAUNCH FIRST DSP-LESS ATA

The production version of a VoIP Analog Telephone Adapter (ATA) module

is the first without a DSP chip.

SANTA BARBARA, Calif., March 2, 2005….. D2 Technologies, Inc. and Alpha Networks, Inc. (Hsinchu, Taiwan) announce the availability of the first production version of a VoIP Analog Telephone Adapter (ATA), incorporating a MIPS-based processor chip, with embedded D2 VoIP software, without use of a DSP chip.

Traditional ATAs incorporate a DSP chip/core or special ASIC for voice processing functions like echo cancellation, voice compression, tone detection/ generation, etc.  However, D2's vPort software implements the voice functions as a "softDSP" on the MIPS processor.









IP-PBX Growth

March 2, 2005

Here is an excerpt of a release on how fast IP-PBX sales are growing. This segment of the market is doing better than ever.

PBX Market Jumps 11% in 2004, Fueled by Hot IP PBX Segment

BOSTON, Massachusetts, March 2, 2005--Boosted by blazing hot sales of IP PBXs, the worldwide PBX/KTS market grew 8% to $1.7 billion between 3Q04 and 4Q04, and jumped 16% between 4Q03 to 4Q04, according to Infonetics Research's Enterprise Telephony quarterly worldwide market share and forecast report.

Annual PBX/KTS system revenue broke the $6 billion barrier this year, growing 11% between 2003 and 2004, from $5.5 to $6.1 billion, and is expected to grow to $9.1 billion by 2008, representing a five-year CAGR of 10%. The number of PBX/KTS lines shipped worldwide grew to 26.6 million in 2004, 19% higher than in 2003.

"2004 was a great year for the PBX market," said Infonetics Research's Matthias Machowinski, directing analyst for enterprise voice and data.





Skype Interview

March 2, 2005

I was recently fortunate enough to interview Niklas Zennström, Skype CEO and co-founder. There are lots of amazing comments in this interview such a staggeringly large number of daily downloads as well as the low cost of adding new Skype users. Perhaps most interesting is Mr. Zennström's dismissal of service providers interfering with Skype's call quality. While he has a point… VoIP is driving broadband adoption, many service providers will be happy to sell their own VoIP service and cripple those of others.

Skype recently had 50 million downloads.

Thank You Irwin

March 2, 2005

Workforce Management News

March 2, 2005

InVision Software, workforce management software specialists, sign Compeer -- Sweden's leading call centre provider

InVision Software has won a major contract with Compeer, one of Sweden's leading call centre provider. InVision has been selected to implement their Staff Planning System (SPS) for a workforce of five hundred Compeer agents. The InVision system will optimise staffing schedules across various departments within the company, including customer service, technical support and telemarketing. The Compeer call centres operate a demanding schedule, running a 24-hour service, 365 days a year.

Compeer has over 20 customers in different industries, including names such as ICA Bank, Boxer and Statoil.



VoIP Funding

March 2, 2005

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