Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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The Best VoIP Investments in 2005

January 14, 2005

I get this question a lot. Where would you invest in the VoIP space? How would you position yourself to profit from the hyper-growth of the voice over IP market? I figured a column on the topic made senses so I could share my thoughts with hundreds of thousands of people instead of just a few at a time.

Posted in VoIP

Comments

VoIP Market To See 100% Growth in 2005

January 14, 2005

It is now official... We are now 100% higher in pre-registered attendance for Internet Telephony Conference & Expo on a year-over-year basis, the same number of days out. To put that in perspective, this is what was said in the VoIP Industry about our Miami show last year (February 2004):

"This place is a mad house"
- Debora Glennon, Nortel Networks

Posted in VoIP

Ready For Voip?

January 14, 2005

Alan Clark, the President and CEO of Telchemy has done a lot for VoIP. First off he runs a site called VoIPTroubleshooter.com which is a great help to developers and IT people. More recently he came out with a document called Six Steps To Getting Your Network Ready For Voice over IP. The document is a good reference if you are looking to get started with the VoIP deployment process.

Posted in VoIP

New Baby Named Yahoo

January 14, 2005

I get the feeling irrational exuberance is right around the corner.

Couple who met on the Net name their baby "Yahoo":

[World News]: London, Jan 14 : A Romanian couple that met each other on the Internet has named their baby "Yahoo", the Daily Times reported today.

Nonu and Cornelia Dragoman say they had a virtual relationship for three months before seeing each other. Cornelia told Libertatea newspaper:

"We named him Lucian Yahoo, one name after my father and the other from the computer. These were the two elements which guided my life." The baby was born a few days after Christmas last year. (ANI)

Ruggedized WiFi VoIP

January 14, 2005

Tom Keating made some great VoIP predictions in his blog recently and one of them came to mind this AM when I happened upon a new product, the mNode300 from Telabria, a ruggedized WiFi access point with a separate radio for backhauling network traffic. This device is aimed at students and other public sector locations. Tom's prediction about this topic is below:

7) Colleges ramp up on VoIP
When I was in college 11 years ago they just added Ethernet to the dorm rooms.

Posted in VoIP

Cisco Services Push

January 14, 2005

Om Malik writes today about Cisco's secret plan to go from from pure hardware to value added services. This is the only option Cisco has in my opinion. It is obvious that Cisco has products that are either 100% commoditized today or will be soon. Witness the rise and acquisition on no-name Linksys in a matter of a few years. Routers and switches will likely all be made by and sold by Chinese companies soon. Competing on price is not a strength of today's Cisco. The company sees the writing on the wall and will have to make money in some other area. IBM and HP have evolved from hardware to services. Cisco is next.

Posted in VoIP

Comments

VoIP Security: Who Will Be The Next T-Mobile?

January 14, 2005

Today's hot topic is VoIP security and while there haven't been any huge break-ins into VoIP systems that I am aware of I am aware that according to the WSJ, T-Mobile recently had their computers broken into and customer names and social security numbers were accessed. The bold section below doesn't sound too good but I must admit I slept through much of history class so if there was a day we went over "mutual assistance legal treaties," I was either dreaming or absent.

Nonetheless we seem to have one of these with Russia. Who would have guessed?

Posted in VoIP

Navini Networks WiMAX in the Jungle

January 13, 2005

I always wanted to go to Mauritius and it took me a while to find out exactly where it was located after I first learned about the existence of this almost magical island. Now I see Mauritius will have WiMAX by the time I get there. Here is an excerpt from Michelle Pasquerello, TMC's newest blogger. She will be focusing on WiMAX for now.

Posted in WiMAX

Comments

Cisco's Urge To Merge in VoIP

January 13, 2005

There was a time in 1998-2000 that Cisco's Peter Alexander would walk TMC expos looking for acquisition targets. Cisco acquired a number of telecom companies at the time -- from unified messaging to contact center players. I lost touch with Peter around the time the bubble burst and don't know who handles telecom acquisitions these days. Whoever is in charge...

Posted in VoIP

Uniden VoIP Supports 10 Phones

January 12, 2005

In the blurring world of consumer electronics and VoIP this release shows how VoIP products are generally superior to their traditional telephony counterparts. It is interesting to note that while many of the services that we take for granted when we use VoIP could just as easily be made available on PSTN circuits but for whatever reason providers never give these services out. For example, we at TMC have been evangelizing unified messaging for about a decade but it took VoIP to make it popular.Similarly home phone systems typically maxed at a few phones. My Panasonic kx-tg4000b can support a lowly 4 phones which I always thought was a good number.

Posted in VoIP

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