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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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Speech and the W3C

March 2, 2005

Big news in speech and standards. Loquendo is working with the W3C or the Worldwide Web Consortium to bring a higher level of standardization to speech technology.

Loquendo TTS Powers W3C Standardization Activities

Loquendo, the global speech technology company, today announced that as part of ongoing commitment to W3C standardization activities, it has donated its world-class speech technologies, including the Loquendo TTS text-to-speech engine, Loquendo ASR automatic speech recognition and the VoxNauta(tm) speech platform to the World Wide Web Consortium (W3C) for creating speech-enabled demos, especially in the Multimodal Interaction field.

The W3C Multimodal Interaction Activity seeks to extend the Web to allow users to dynamically select the most appropriate mode of interaction for their current needs, whilst enabling developers to provide an effective user interface for whichever modes the user selects. Depending on the device, users will be able to provide input via speech, handwriting, and keystrokes, with output presented through displays, pre-recorded and synthetic speech, audio, and tactile mechanisms.

The first Multimodal Interaction Group demo powered by Loquendo Technology will be presented today during the W3C Technical Plenary in Boston.







Spirit Conferencing

March 2, 2005

Conferencing is something that VoIP does with ease. CoIP or conferencing over IP will be a killer app, one of many in the VoIP world. The cost of doing conferencing using VoIP is so low that it makes no sense to conference any other way. We are already seeing conferencing proliferate in video games and soon we will see widespread use of conferencing in a myriad of apps aimed at teens as well as business people.

I have often said that "Ambient Telephony," is a part of VoIP 2.0 and is how families will communicate in the future.

Costa Rica VoIp

March 2, 2005

You want to go to jail? Try using VoIP in Costa Rica. At least that is what the future could hold. Here is a great article from TMCnet's David Sims titled Is VoIP Illegal in Latin America?

Yahoo! Free Ice Cream

March 2, 2005

If you are addicted to blogs like I am there is a chance you leave a somewhat sedentary life and like me the last thing need is a free scoop of Baskin-Robbins. Still, I am trying to serve the public interest here and as such I feel compelled to let you know that Yahoo! Is celebrating its ten year anniversary, which is pretty amazing if you stop and think about all the controversy this company helped create.

Ten years ago, Yahoo! was THE dotcom. We all talked about them They really helped shape the direction of the Internet over the years and showed that an Internet company with an advertising based revenue model could be very successful.

Video on Demand

March 2, 2005

There is still investment money to be had in the video market. Look closely at the investors below. Two of them are cable companies, which should tell you something about how cable companies view the success of the VOD market. The companies are Time Warner Investments and Comcast Interactive Capital.

Arroyo Closes $12 Million to Accelerate its Growth in Advanced Video Services

Funding Led by Matrix Partners, with all Prior Investors Participating Kim Kelly Steps Down as CEO, Remains on Board of Directors; Paul Sherer Named Interim CEO

PLEASANTON, Calif.





Leaving UNE-P

March 2, 2005

Dealing with UNE-P. This is how one CLEC is doing it:

Verizon and New Rochelle Telephone Sign Long-Term, Multi-State Commercial Agreement for Wholesale Services

Agreement Will Replace New Rochelle's Current UNE-P Leasing Arrangement With Verizon's Wholesale Advantage Program

WHITE PLAINS, N.Y. - March 2, 2005 - New Rochelle Telephone Corp., a wholly owned subsidiary of eLEC Communications Corp. (OTCBB:ELEC), a CLEC and integrated packet communications service provider, today announced the signing of a long-term, multi-state wholesale service agreement with Verizon that will replace New Rochelle's existing wholesale network leasing arrangement known as the Unbundled Network Elements Platform (UNE-P). 

New Rochelle Telephone's wholesale advantage agreement with Verizon, which includes restructured pricing and a number of high-value services not offered under the previous government-mandated UNE-P plan, provides New Rochelle Telephone with the continued availability of wholesale services through at least December 2009. New Rochelle Telephone has been a purchaser of Verizon's wholesale services under the UNE-P service offering for more than three years.  New Rochelle Telephone has always served all of its customers under the UNE-P service offering and will now be able to continue to service its customers under the Wholesale Advantage Program with Verizon.

"We are extremely pleased with our new wholesale service agreement with Verizon," said Paul Riss, New Rochelle Telephone's CEO.  "This agreement removes the regulatory uncertainty of our core business and gives us the ability to continue our rapid growth in providing local access services.  We can now move forward without the distraction of UNE-P regulatory developments because our new agreement with Verizon provides us full access to the same features and functionalities that we have always relied on to provide service to our customers.









Back From Miami

March 2, 2005

I got to spend a few days in Miami after ITEXPO and got some much needed rest. Miami is becoming more like LA every time I visit. For example there is lots of money in Miami and the desire to showcase it seems to grow every time I head south. Driving through the streets at night, Aston Martins and Lamborghinis dot the street like spots on a Dalmatian.

CrystalVoice Customer

March 1, 2005

Here is a release that doesn't tell you who the customer is. Normally I would delete this sort of release as there isn't much news if you don' know the customer. I am only sharing because I have met with CrystalVoice and know them. Not too well, but well enough.

CallVantage Upgrades

March 1, 2005

Bullish Carrier Equipment Report

February 28, 2005

Carrier equipment growth will be a staggering 36% for the next five years according to the following report. The surge of carrier attendees at ITEXPO in Miami last week gives credence to such lofty predictions.

WORLDWIDE CARRIER VOIP EQUIPMENT UP 36% TO $1.7B IN 2005 North American Subscribers Grow 1M to 17M 2004 to 2008

LONDON, February 23, 2005--Worldwide service provider next gen voice product revenue totaled $1.71 billion in 2004, a healthy 36% gain over 2003, setting a new high, according to Infonetics Research's quarterly market share and forecast service, "Service Provider Next Gen Voice Equipment."

Infonetics projects revenue to reach $5.9 billion in 2008, a five-year CAGR of 36%.

"We're starting to see strong equipment sales translated into tangible services," said Infonetics Research's Kevin Mitchell, directing analyst and author of the report. "For instance, there were 1.1 million residential/SOHO voice over IP subscribers in North America in 2004--with almost half coming directly from MSOs--and we expect that number to soar to 17.4 million by 2008."

"North America was a hot spot in 2004 as carrier adoption moved into the big time, and we expect Europe to start taking shape this year," Mitchell continued.







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