Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

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iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

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ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

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What Would an IoT Service Provider Even Do?

Service providers are eager to jump on the IoT train because of the vast opportunities. But what kind of service would they even provide?

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The Business Case for IP Transformation: Is Your Business Ready?

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Delivering successful change programs is a significant challenge. Undertaking a Readiness Assessment speeds the launch of new IP services, reduces risks and aligns corporate objectives with your program.

The Challenge of Change…a true story

So your company is planning an all IP network. The CTO is delivering technology roadmaps, the COO is assessing the service portals, and network designers have been architecting for eight months. The program is well underway and people are now starting to plan the migration.

So, you start to scope out the effort required to deliver migration and calculate that it requires hundreds of resources to manage a switchover. You approach engineering to secure the resources, and are informed HR is managing a release program, remunerating engineers to leave the company. The same engineers that you need to deliver your program!

Sound familiar?

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Stanislovaitis Kickstarter Campaign Proves VoIP is Not Dead

VoIP is dead? We think not because it plays an integral part in effective unified communications, Internet of things and more. Plus,...

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Mitel Analyst Event 2015 Live Blog #MitelNext

Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and...

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Qwest, MCI, and Verizon

March 29, 2005

SPIRIT Supports Java

March 29, 2005

Voice Engine for Multi-Point IP Conferencing now Runs on Java

Spirit claims that the voice quality will not be affected, even if dozens of users participate in a conference.


  • Any user can join an IP conference from any remote location with limited network access, i.e. Internet cafe or other public Internet access point with download restrictions.
  • Any user can connect to voice mail or another voice stream server (including RTSP and other media broadcast servers) from a remote location with limited network access. All features are accessible from the Web and provide maximum Web privacy.
  • To join a conference user simply clicks on the conference URL in the invitation e-mail (if any) or just types it in the browser address toolbar.

Domestic Travel gets Worse

March 29, 2005

More VoIP Domains

March 29, 2005

Another big day for VoIP domain names. I like but I don’t think this is going to be a Sam’s Club VoIP offering. is interesting as well.



MultiService Market Rebounds

March 29, 2005

SCOTTSDALE, Ariz., March 29, 2005 - The MultiService switch market rebounded in 2004 with worldwide sales of $2.3 billion, an increase of 9% from 2003, reports In-Stat ( Sales to service providers accounted for about 90% of total MultiService switch sales in 2004.

"2004 was a turnaround year as service providers began spending to replenish capacity in their networks, add capacity for broadband aggregation, and offer new services, such as MPLS IP VPN and Ethernet services," says Henry Goldberg, In-Stat analyst. "Wireless service providers were a growing, important market for MultiService switch vendors, as they purchased this equipment for Radio Access Network backhaul and other applications."

A recent report by In-Stat found the following:

  • In-Stat forecasts 7% growth in worldwide MultiService switch sales in 2005, and a CAGR of about 6% over the next five years.
  • The MultiService switch market is mature, and In-Stat expects growth rates in sales to gradually decline over time as the products face stiff competition from routers as service providers evolve to MPLS networks.
  • Nortel held the leading position in sales for the fourth consecutive year, attaining a market share of 34% of total MultiService switch sales.

Tech CEOs Hiring

March 29, 2005

95 percent of tech CEOs are planning to grow their workforce, according to Deloitte’s 2005 CEO Survey of the fastest growing technology companies in North America. The tech CEOs surveyed are focusing on internal strategies to grow their companies and are shrugging off economic and terrorism worries.

Key Findings of the Survey:

  • Ninety-five percent of the CEOs plan to grow their workforce, almost two-thirds by 25 percent or more
  • Nearly three-quarters of the CEOs are extremely or very confident about their companies’ future growth
  • Economic concerns are only an issue for 2 percent of the CEOs this year, down significantly from 16 percent last year
  • The necessity of a strong business strategy ranked higher in importance this year; having exceptional or unique products ranked lower
  • Twice as many CEOs as last year are concerned about competitive pressure on pricing and more are concerned with building strategic relationships

China Phishing Skyrockets

March 29, 2005

ActionTec and Skype

March 28, 2005

I was at the water cooler today – sounds like such a cliché, and Tom Keating asked me if I read his ActionTec Skype review. I explained to Tom that I am struggling to catch up with e-mail from just today. Tom laughed and nodded as if he understood.

I felt a bit guilty. Tom is an awesome reviewer and wouldn’t tell me to see his review unless it was important.

Food For Thought

March 28, 2005

Customers Get Revenge on Call Centers

March 28, 2005

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