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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Stratus Technologies helps Boost the Efficiency and Fault Tolerance of NFV

As telcos become software telcos, they are beginning to shed some of their bespoke, proprietary hardware in exchange for NFV software running...

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Charter Ditches Wholesale

Charter made some moves recently including bidding from Bright House Networks, bidding for TWC and re-branding its business services. It lost...

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Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Kevin Martin Good For VoIP?

March 18, 2005

Most people think that Kevin Martin is a good person to lead the FCC. This article suggests he may not be friendly to VoIP companies and interestingly the ILECS seem to be thrilled he is the new chairman. This article talks a great deal about the USF and reminds me that we really need an overhaul to the system that encourages rural carriers to continue to deploy non-broadband telephony. We further need to provide incentives for broadband providers.

Level 3 Forbearance Petition

March 18, 2005

Daffodil CRM v1.1

March 18, 2005

Here is more info on Daffodil. they seem to have some bells and whistles. I wonder how many companies would stake their companies on open-source CRM software.

Daffodil Software has released Daffodil CRM v1.1, with import and search facility, at SourceForge.net.

Daffodil CRM is an open source Customer Relationship Management software that seamlessly integrates all aspects of the customer life cycle - from identifying business opportunities to sustaining existing customers.

Daffodil CRM

March 18, 2005

New Dell Call Center in India

March 18, 2005

According to a CNET Story the contact center, like two others Dell is already operating in India, will handle telephone calls from consumers in the United States and elsewhere around the world.

The new facility, located in Mohali near the Chandigarh metropolitan area in India's Punjab province, will have 300 Dell employees at first, company spokesman David Frink said.

The center is being opened to support Dell's huge growth of late. The company is now the world's largest PC maker over Hewlett-Packard. But Dell has experienced growing pains in the recent past, causing some customers to criticize its service and support.

The company's India operation has, at times, been at the center of those accusations by both consumers and businesses, with each sometimes complaining of lackluster service. Dell responded by taking measures such as rerouting some tech support calls from businesses to its U.S. support technicians.





Phone+ Mention

March 18, 2005

CallVantage: Only 53,000 Customers

March 18, 2005

AT&T has been reluctant to share their customer numbers and I assumed that was because they were low. It turns out that 53k is the number of users they have while Vonage is going to break 1,000,000 by the summer. My perception is that Vonage is outspending AT&T 10 to 1 on advertising if not more. I actually purchased two science magazines to read on the plane on my most recent trip and both had Vonage ads in them.

Yahoo 360

March 18, 2005

Yahoo will soon introduce a new service called yahoo 360 that combines blogging and social networking. The service is designed to enable Yahoo's 165 million registered users to pull content from the Web site's discussion groups, online photo albums and review section to plug into their own blogs.

Participants can either choose to open their blogs to the entire world or restrict access to people invited through e-mail. Initially only those invited will be able to use the service which seems to be a page right out of Google’s Gmail service.

Blogging and social networking are areas of huge growth potential. If Yahoo!



Heading Back to NYC

March 17, 2005

I had a great time speaking in Dallas and I met some interesting people looking to implement VoIP in their companies. There was a healthy split between enterprise and contact center companies that I met with and the question that many of them are grappling with is when to switch to IP. As I mentioned in my keynotes, the time is now. There is widespread adoption of VoIP going on today from the contact center to the enterprise to the government...

Wireless Growth Stats

March 17, 2005

Here are some stats from the TIA on wireless growth:

Wireless handset spending in the United States will rise to $13.3 billion in 2008 from 10.1 billion in 2004, growing at a 7.0 percent compound annual rate. This growth is attributable to increased functionality as well as increases in subscribers. As overall subscriber growth slows and new users provide less of a boost than in the past, the replacement market will become the primary focus to increase subscribers.

Camera phones are one of the most popular features and are estimated to comprise 60 percent of shipments by 2006. Smart phones, which combine a phone with other applications such as an organizer, are an emerging segment of the market.



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