Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Target and Casper, Retail is now like Telecom

Retailers are now a lot like broadband providersCasper sells a mattress that rolls up and comes in a box and has rave...

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Merger Synergies and CX

Sonus is merging with GENBAND. Last year Sonus bought Taqua for $20M. The talk is all about synergies and higher EBITDA....

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Telecom Tidbits # 2457

Some help with Robocalls. Pass it along. Private equity firm, TPG, last year acquired RCN and Grande. Now they are grabbing...

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Is the Cisco VNI Right?

I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it...

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What Happened to LinkedIn?

This week there have been two posts on my feed about "We can connect but don't spam me!" The discussion was...

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If Starting Today as an Agent

If I was starting my telecom agency today, what would I do? When I started in 1999, I was selling basically...

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The Rise of AI in Communications

Data, Data everywhere but not a byte to thinkData, Data everywhere buy why are the bytes not linked? As economical compute power...

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IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 • Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                                     

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                              

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Ty Baldwin, Regional Director, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

Supercomm Future of VoIP

June 6, 2005

VoIP Controversy In The Sky

June 6, 2005

Of course we are used to all the controversy VoIP is causing on the ground. From naysayers that will tell you the quality is bad to others that will say it is a management headache and government regulators who tell us it isn't secure enough. A new, vibrant and growing industry can get used to such things. But get prepared for the latest discussion -- VoIP in the sky.

Cyrillic Spam

June 4, 2005

We have some fairly advanced spam filtering at TMC but I am always cautious with spam, erring on the side of checking everything and not letting anything get deleted without checking it at least once. From time to time I miss an important message but I am getting a total of 1,000 messages a day when you sum it all up so checking this mess is time consuming. We have the option to delete items marked as spam and I don't do this unless the sender is on a blacklist. Blacklists are centrally maintained and this system is pretty accurate.

Get VoIP Points

June 4, 2005

Communications and Technology Podcast

June 4, 2005

Be sure to check out the TMC's latest communications and technology podcast. We talked about lots of important issues this week from Atkins to Vox and UT Starcom to VoIP Inc. and Volo. There is an interesting dialogue on implantable chips and bladder control. There is a Supercomm discussion -- we discuss the future of this event. There is talk about Alcatel and Aruba.

Good Supercomm Overview

June 4, 2005

iPod Sales Dip

June 3, 2005

Say it isnt so. Apple’s iPod sales are slowing. Is this possible? The once super-coveted music player may possibly be on the decline in sales growth. According to this iPod Article, sales are flat or declining for most models.

In my opinion a new model needs to be introduced.

Supercomm Happenings

June 3, 2005

I would love to have you come hear me speak at SuperComm Monday and even if you can’t make the session, stop by our Supercomm party on Tuesday night. Please RSVP. We expect to max the venue. So far we have a good deal of vendors, service providers, press and analysts signed up to attend.

I have only been to the Sears Tower once and remember having to take multiple elevators to get to the floor I needed to go to.

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