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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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TELETRUTH ALERT

March 11, 2005

I thought this worth passing on.

TELETRUTH ALERT --- March 9th, 2005

Teletruth, with New Networks Institute, Exposes the Bell Phone Company Skunkworks, Sock Puppets and Astroturf Groups that have Harmed the Public Interest --- (Phone companies: SBC, Verizon, BellSouth)

VISIT: http://www.newnetworks.com/skunkworks101.html

If you care about broadband, the Internet, Wi-Fi and wireless, municipalities wiring cities, the cost of phone service, VOIP, open access to content, or anything else related to your Digital Future, you need to read this.

Then check out the materials and take actions to call for investigations.
You've already been harmed.

WHAT'S BEHIND THE CURTAIN: There is an underground network of political deceit in the telecom and broadband industry. It is made up of very well funded fake or co-opted consumer groups, research firms, lobbying groups, politicians and PR firms throughout the United States, that are out to fool reporters, state legislatures, Congress, the public and the FCC that they represent the public interest.

In fact, many are controlled or have been co-opted through Sam Simon's Issue Dynamics and paid for by SBC, Verizon, BellSouth and the other phone and cable companies. The list of groups includes APT, TRAC, USIIA, Connect USA, New Millennium Research Council, League of United Latin American Citizens, and American Association of People With Disabilities, among others

It is also the co-opting of well known groups, from the Gray Panthers and NAACP, to the National Council of La Raza, the National Consumer League and others.

Call it skunkworks, (the phone companies' black-ops groups) call it astroturf, call it sock puppets, a consortium of groups -- run by Issue Dynamics, includes a host of non-profits directly funded by the Bell companies to wield undo influence --not in your favor.
















iPOD Phone

March 11, 2005

Broadband: Not Exactly

March 10, 2005

With all the talk of EVDO lately, one wonders if we are fooling ourselves, touting such technology as a savior for those that need access on the go. On a recent trip to Silicon Valley the show hotel "broadband" was slow beyond compare and working on EVDO was a torture I wouldn't wish on my enemies (not that I have any. I hope :-).

We keep hearing about how broadband is pervasive and getting cheaper and the same stories apply to EVDO. This is all true of course until people try to use these technologies on a large scale.

FMC or Fixed Mobile Convergence

March 9, 2005

As much as I would like to go, I won't make CTIA this year. I have been deluged with product pitches since I am on the press list and most of the pitches seemed boring or just not a fit for my various beats. This pitch seemed exciting so I decided to pass it along. I hope I have some time to touch base with the company because this seems really interesting.

I will be honest, I never heard of fixed-mobile convergence but am happy there is a new telecom acronym for my IP Telephony Dictionary BTW if you purchased the new edition released at ITEXPO Miami expecting this term to be in there, no refunds.

Tekelec and Siemens optiPoint

March 9, 2005

Blogging Panel

March 9, 2005

I had a chance to see the blogging panel at VON. I briefly heard Andy Abramson moderating -- he seemed to do a great job and was dressed as a referee. Talk about playing the part. Very smart idea.

CeBit VoIP News

March 9, 2005

Some CeBit VoIP news. If you can believe it, I have never been to CeBit. I hope to go one day.

M5T's Leading Standards-Based Security Module Integrated into Mindspeed's Comcerto™ Enterprise VoIP Processor to Create Complete Solution

NEWPORT BEACH, Calif., and CeBit, Hanover, Germany - March 9th, 2005 - Mindspeed Technologies, Inc. (NASDAQ: MSPD), a leading supplier of semiconductor solutions for network infrastructure applications, and M5T, Inc, a leading provider of customizable SIP and secure software solutions for real-time multimedia-over-IP communications, announced today the integration of M5T's Session Initiation Protocol (SIP) secure software into Mindspeed's Comcerto integrated voice-over-IP (VoIP) processors to create a complete system-on-chip voice processing solution with carrier-class quality, performance and secured real-time communications.

M5T will be demonstrating its M5T SIP SAFE software on Mindspeed's Comcerto enterprise processor at CeBit 2005, Hall 13, Stand E58 at the Convention Center in Hanover, Germany, from March 10 through March 16.

"Mindspeed's Comcerto processor provides an ideal platform for running M5T's software," said Stefano Genoni, vice president of business development for M5T. "Comcerto provides superior processing power for implementing all of the robust features of our comprehensive solution, and enables our customers to achieve the secured convergence of voice, video and data traffic onto a high-performance IP network."

"The combination of the Comcerto's carrier-class voice quality and scaleable performance with M5T's robust and comprehensive security software creates a superior solution for our customers building next-generation networks," said Steve McClure, executive director of marketing for Mindspeed. "Comcerto's integrated encryption processing engine delivers the speed and horsepower necessary to fully exploit M5T's security software stacks and create a sophisticated, low-cost telecommunications system that is capable of making VoIP calls even more secure today than calls carried over traditional phone networks."

Mindspeed's Comcerto architecture is optimized for VoIP applications with separate signal and packet processors.











Verso and Baypackets

March 9, 2005

Verso Technologies announced that it has selected BayPackets as the provider of IP-based voicemail and unified communications solutions for its service provider customers. Key to the relationship is the scalability of BayPackets' solution, enabling Verso to cost-effectively deliver advanced VoIP services and enhanced applications to tier one, as well as tier 2 and 3 carriers.

Here is a key quote from the release:

"During the vendor selection process, BayPackets demonstrated its ability to support a variety of end points in a multi-switch configuration, a key requirement for Verso's existing customer base," said Steve Langion, Sr. VP of Engineering at Verso Technologies. "In addition, the robustness, scalability and openness of BayPackets' service delivery platform are critical for Verso's customers around the globe. We needed a product that seamlessly integrates with our Class 5 Call Manager, offering an economically viable solution for tier one as well as tier three carriers.



Verisign Financial VoIP

March 9, 2005

I am meeting with VeriSign today at VON and am looking forward to discussing this release. It is amazing to me how vertical companies are getting. This is a solution that could be used in a number of markets but financial was the one VeriSign chose to go after. This is a smart move and it signals to me that the market is maturing enough for companies to start staking claims in subsets of it.

VeriSign® Launches VoIP Solution for Financial Services Industry

Partnership with KGM Circuit Solutions Offers Turnkey Voice and Disaster Recovery Solution for Financial Markets

San Jose, CA.





Quoted Again in the Boston Globe

March 8, 2005

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