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Outsource Network Monitoring to Trusted Experts

Listening to Douglas Mauro, CEO and founder of TruePath Technologies, whose company is trusted with their network monitoring tools for the Verizons,...

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The Role of Media Servers in NG911 and e911

While we take for granted now that we can use text, video and data to communicate with each other, this is...

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Large Enterprises: Think Like a Service Provider When it Comes to Network Connectivity

By: Mae Kowalke, TMCnet Contributor

There is hardly a business today that does not require high speed and high performance Internet connectivity. Let’s face it, quality network access is table stakes for running a successful business in an increasingly connected world where commerce is 24/7/365 and can originate or terminate from anywhere and over any device with a browser.  As a result, ensuring good networking and communications for employees is a major priority for all businesses, but it is an especially daunting one for large enterprises due the volume and the accommodation of rapid change thanks to things like the cloud, BYOD, mobility and the virtualization of the workplace.

A recent Alcatel-Lucent application note, The large enterprise has changed, gave an interesting snapshot of large enterprise IT today.

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IoT News from Cisco, University of Missouri and a new IoT Certification Available

Lots of exciting news in the IoT and M2M spaces today. Cisco unveils six pillars for IoT development and lots of new...

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Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

Erik Linask of TMC interviews Hugh Shannon of AvotusMy video team has been at some of the latest shows in the telecom...

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VoWiFi Will Play a Critical Role in Extending Voice Coverage

Voice over WiFi (VoWiFi)...what’s the big deal?  For instance, I can already engage in VoWiFi with some VoIP clients that are downloaded...

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Why CSPs Will Retain a Strong Position in Video Services

By: Paula Bernier, TMC Executive Editor

Facilities-based service providers that own the access network are ideally positioned to distribute video both today and in the future, according to Chris Croupe, who works in strategic marketing at Alcatel-Lucent. Video comes in a variety of forms, its applications continue to expand, and this kind of content continues to multiply, Croupe notes in his recent TechZine posting, Future of video content: Evolution toward 2020.

Calls leveraging video have become widespread, he adds, noting that 59 percent of smartphone users under 35 years of age make at least one video call a month, and 37 percent of this group does so at least once a week.

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Self-Service For Cable

March 21, 2005

Self-Service For Cable

Here is some news on the back-end of VoIP or the service side. Conversagent, (www.conversagent.com) a provider of conversational customer service software, has launched "AskTWC" with Time Warner Cable. Combined with current client Comcast, this gives Conversagent the top two US cable company customer self-service solutions.

Some highlights include:



  • Customers ask questions in their own words and get immediate, direct answers, not pages of search results or answers to FAQ questions
  • Available to customers 24x7
  • Serve a virtually infinite number of customers at once

This online self-service option will become available over the coming months to cable, high-speed Internet and digital phone customers.

Volo i-911

March 21, 2005

Volo made a splash today with its new service which is part of its VoiceOne Information Services (VOIS) product. The service is called i-911 and it uses the National Emergency Number Association or NENA's XML standards, the i-911 service emulates the wireline 911 environment with the delivery of accurate location information and call back numbers.

A key feature of the i-911 service is that it can route emergency calls for the customer whose location is constant and the customer who often moves the location of his VoIP device. Customers can update their new location information in real time, so that their i-911 call will be delivered to the appropriate Public Safety Answering Point (PSAP) in the new location. Also, the i-911 service provides PSAPs the information they need to dispatch emergency services in the event that an emergency call is disconnected or the caller cannot speak.

Envision Launches Business Consulting Group

March 21, 2005

The Weakest Link

March 21, 2005

I woke up sick this morning and fought myself to get up for a few hours. I finally threw in the towel and hoped to sleep it off. Something has been going around for a few weeks my doctor informed me. While in his office he prescribed me medication over a PDA which beamed the info to my pharmacy.

Intel VoIP Happenings

March 20, 2005

Lots of interesting things are happening over at Intel. They have a really interesting array microphone that allows more life-like conferencing. Diamondware has integrated with the microphone technology and their 3-d and stereo conferencing solutions. They're doing their best to further interoperability standards in areas such as SIP where there are so many different proprietary extensions.

Telchemy and TI

March 20, 2005

SIPquest, Nortel and Presence

March 20, 2005

Apple Changes Industry

March 20, 2005

Among the countless industry's Apple has changed over the years from desktop publishing to graphic arts/design, music and video... There could be a new one on the horizon. The company is responsible for a beautification of rack mountable computers in telecom and elsewhere. In the next few years, expect to see more rack mountable servers available in iPOD white.

Bezel design of all things is becoming a differentiator in communications and elsewhere.



Nuera's orca: A Pioneer



IMO this whole bezel design thing started in August of 1999 when I wrote about Nuera's Orca VoIP gateway.





Cisco Linksys Rumor

March 20, 2005

Belkin CallEverywhere

March 20, 2005

Having written about telecom for years, I must say I was excited about the opportunity to step into the voice-activated phone booth of the future. This is Belkin's (Belkin news, Belkin VoIP news, alert) idea of what it will look like and it is a high-tech wonder. Sure, they probably know that phone booths will never again have a place in our future due to the advent of the cell phone but hey, at a trade show, you need to do what you can to get attention.

The idea worked. At our ITEXPO show in Miami, the Miami Herald (free registration required) decided to take a picture of one of their phone booths and use it as a story that ran on one of the covers of their newspaper.



The phone booth was really amazing as it uses voice recognition and touch screen technology to allow you to connect with your party over VoIP.
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