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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Drop That PDA

March 15, 2005

If you break your PDA you are out of luck, right? You have to send the device back to the manufacturer and wait for a while and hope that your data is backed up, etc. A company called AX Micro has already shipped 30,000 replacement screens in 2004 and if your device has a broken screen, working with this company could be just the ticket.

Here are the details of what they can do:

Units Repaired

Digitizer/GlassTop Repair

Price Includes Labor & Part

Complete Screen Replacement

Price Includes Labor & Part

Battery Replacement

Price Includes Labor & Part

General Diagnosis

Includes General Diagnosis

Palm Units

Palm IIIe, IIIx & IIIxe

$35.00

$45.00

N/A

$20.00

Palm VII & VIIx

$35.00

$45.00

N/A

$20.00

Palm m100 & m105

$40.00

$60.00

N/A

$20.00

Palm IIIc

$40.00

$60.00

$45.00

$20.00

Palm m500

N/A

N/A

$45.00

N/A

Palm m505

N/A

$80.00

$45.00

$20.00

Palm m515

N/A

$90.00

$45.00

$20.00

Tungsten T & T2

85.00

N/A

$50.00

N/A

Tungsten C & W

85.00

N/A

$50.00

N/A

Tungsten E

85.00

N/A

$60.00

$20.00

Palm Zire 71

85.00

N/A

$60.00

N/A

Palm Zire 72

85.00

N/A

N/A

N/A

Treo 600

N/A

N/A

$60.00

N/A

Palm V & Vx

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Visor Units

Visor Deluxe, Neo, Platinum & Pro

$40.00

N/A

N/A

$20.00

Visor Prism

(Click Here)

$70.00

$45.00

N/A

Symbol Units

Symbol SPT-1500 & SPT-1550

$35.00
NOT FOR SPT-1550

$45.00
OK FOR 1500 & 1550

N/A

$20.00

Symbol SPT-1700 & SPT-1800

$70.00

N/A

N/A

N/A

Symbol PPT-2700 & PPT-2800

$70.00

N/A

N/A

N/A

Sony Clie Units

Clie S300, S320 & S360

$50.00

N/A

$50.00

$20.00

Clie 700/610 Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Clie T, SL & SJ Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Dell Axim Units

Axim X5

$70.00

N/A

N/A

N/A

Axim X3, X3i & X30

$80.00

N/A

N/A

N/A

iPAQ Units

iPAQ 36xx Series

N/A

$160.00

$50.00

N/A

iPAQ 38xx Series

N/A

N/A

$55.00

N/A

iPAQ 39xx Series

N/A

N/A

$55.00

N/A

VoiceLogger Becomes Davacord

March 15, 2005

Ebbers Guilty

March 15, 2005

VoIP Service Out

March 15, 2005

Yesterday my CallVantage service died. I know this because I called my house from work and every time I tried, I went into voicemail. I spoke with my wife later and she told me the Internet wasn’t working fo some reason. I started to get mentally ready for calling Cablevision that night and waiting on hold for hours as they diagnose and (hopefully) fix the problem.

When I got home I noticed the pause light on the cable modem – I think it was called pause, was on.

Charlotte Observer VoIP Article

March 15, 2005

I was pretty excited to see that the Charlotte Observer thought the recent Boston Globe VoIP article quoting me was good enough to run again. A few people forwarded me the link to the site. One challenge of speaking with a reporter is you never know what they are going to use in their article. If you go off on a tangent, they could take the tangent and run.

Case in point, I discussed the opportunity for a VoIP consumer electronics device to blow away the terrible cordless phones we are stuck with today.

Miami Herald VoIP Article

March 15, 2005

There is a great VoIP article in the Miami Herald today and they were nice enough to quote me. Here is an excerpt:


----------------------

Matrimonial attorney Herman H. Tarnow lives in Naples and practices law in New York City. He uses the telephone like a cellphone but avoids roaming charges by using VoIP.


Two other attorneys in his firm also telecommute across state lines, including a pregnant lawyer who is able to keep working while visiting New York once a week, Tarnow said.

iPOD Shuffle Clone

March 15, 2005

The LuxPro Super Shuffle is a digital audio player from a Taiwan based company. Similar in looks and function to the Apple iPOD Shuffle (news) it adds an FM music player but lacks the famous apple AAC support. Instead it supports the Windows Media digital rights management format or DRM.



The LuxPro Super Shuffle (photo taken from site)





BT and Tatara

March 14, 2005

BT chooses Tatara Systems Inc. SIM Authentication technology to form part of a ground-breaking voice-over-WLAN trial in the United Kingdom.

BT is making an aggressive bid to capture marketshare in the dual-mode market for GSM and WiFi. Trial participants will be issued with HP iPAQ 6340 personal digital assistant (PDA) devices, enabled for WLAN and GSM voice connectivity. Initially the trial restricts Wi-Fi access to Adastral Park only but ultimately users will be able to make voice calls over WLAN networks at the office, at home, or at a public hotspot. When out of range of a WLAN network, the user will make voice calls over the standard GSM network.

The Tatara Subscriber Gateway and the Tatara Service Manager Software Developers Kit (SDK), elements of the Tatara Mobile Services Convergence Platform, form a key part of the technology infrastructure that BT is deploying to enable the trial.

W800i and W800c

March 14, 2005

If the future of consumer devices is convergence then take a look at what SonyEricsson is doing as a guide to what the future will look like. Let’s start by saying you’ll want to have lots of memory handy because we are at a point today where you can generate a tremendous amount of megabytes from the camera on one of these babies.

The Sony Ericsson W800 which comes in variants for GSM – W800i and for GSM in China – W800c will be some of the most powerful devices out there and most interestingly they hark back to the heritage of the Sony Walkman. Sony is positioning this device a s serious music player. It plays 15 hours of music while the phone is on or 30 hours when the phone is off.

Wayport and Cingular

March 14, 2005

This in my opinion is the beginning of WiFi telephony taking hold in a so called dual-mode configuration allowing GSM and WiFi telephony calls to be made via a single device. I may be reading into this a bit but this seems inevitable and Wayport is the biggest competitor to T-Mobile hotspots. T-Mobile of course competes with Cingular a fellow GSM network in the US.

WAYPORT AND CINGULAR ANNOUNCE WI-FI ROAMING AGREEMENT IN HOTELS AND AIRPORTS


Cingular to Package Wayport Wi-Fi High-Speed Internet Access with its EDGE High-Speed Data Service

New Orleans, March 14, 2005 – Wayport, the nation’s largest provider of Wi-Fi (802.11 b/g) wireless and wired high-speed Internet access to mobile travelers in nearly 7,000 locations, announced today that it has reached a strategic Wi-Fi roaming agreement with Cingular, the nation’s largest wireless carrier.




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