Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

Full Story »

Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

Full Story »

ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

Full Story »

Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

Full Story »

Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

Full Story »

Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

Full Story »

SS7 Staying Power

Back in April, I wrote a blog about LTE subscription growth and ended that blog with “by the end of 2020, half of all...

Full Story »

Gold Systems Webinar

April 27, 2005

According to the Gold Systems Webinar I am on now, AAA on Minnesota has increased customer satisfaction using speech technology from Gold Systems. They have reduced agent turnover as a result of using speech and the agents are now not as threatened as they once were. The agents are happy that the mundane calls are being handled by automation. Agents get to deal with calls that have to do with personal service.

68 VoIP URL Changes

April 27, 2005

A fairly big day for VoIP URLs. In case you are interested in who took (I am); They are hiding behind a hosting company. is taken by John Zelenka from NY and Voipcallaccounting is also taken from someone in NY -- in this case a company named MBG.

TV: Mobile Killer App

April 27, 2005

TV is so addictive that this report about it being a mobile killer app is probably dead right. Between sports, 24 and Apprentice Season 11, we won’t be watching less TV any time soon. Mobile TV makes infinite sense and the question is who will benefit from the growth of the market. ABI Research has a new report on this market and here are some of the things it covers:

  • What is the general outlook for TV in the cellphone for the next five years?

Apple Burns Books

April 27, 2005

OK so they aren’t really burning books but they are pulling all Wiley & Sons books off the shelf because of the latest book from the company named “iCon Steve Jobs: The Greatest Second Act in the History of Business,” which is an unauthorized biography of Steve Jobs. Excerpt from WSJ:

Apple, of Cupertino, Calif., removed the books last week from all 104 of its stores after failing in a monthlong attempt to persuade John Wiley & Sons not to release "iCon Steve Jobs: The Greatest Second Act in the History of Business," which is to go on sale within the next six weeks, the publisher said.

The book-spurning is only the latest attempt by Apple executives to crack down on writers who publish or distribute unauthorized or secret information about the computer maker.

It's a strategy that experts in brand management say is likely to backfire, only adding to the notoriety of Apple's critics and encouraging sales in countless other bookstores.
"Pulling books off the shelf is a little draconian," said Rob Frankel, a brand consultant. "It reeks of repression."

The book's author, Jeffrey Young, says Mr. Jobs has nothing to fear from "iCon." It's a chronicle of Mr. Jobs's rise as an innovator and entrepreneur and includes details about his personal life such as his divorce and fight with cancer, he said.

"I thought the book was pretty positive and laudatory," Mr. Young said. "It covers his personal life and there is something about his illness. I wouldn't call any of it outrageous.

WiFi as Utility

April 27, 2005

Qwest Blocks SBC And AT&T?

April 26, 2005

Of course it should be obvious to anyone that VoIP is wreaking havoc on service providers. This technology had two false starts but is so entrenched now that service providers are rethinking how they will exist in the future. There is safety in numbers it seems and this is why we are seeing carriers herd together in smaller groups that eventually merge together.

But in the end consumers don’t benefit when service providers get too strong. This is exactly what Qwest is telling the FCC as they petition the government body to block the proposed merger of SBC and AT&T.

SBC has many reasons to initiate this acquisition not the least of which is reducing a powerful lobbying opponent from the industry.


April 26, 2005

Cisco Buys Sipura

April 26, 2005

VoIP Confusion

April 25, 2005

I am too close to the technology to be objective perhaps but is VoIP that confusing? The term I mean. Is it sooo terrible. According to a the Global Language Monitor – the self-appointed Internet acronym Military Police, VoIP is on the Top 10 list and is in fact #2.

America, The Leader in Technology?

April 24, 2005

Featured Events