Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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Ixia IxVoice 3.10 tests VoIP and Packet over Cable

January 10, 2005

With today's news about Comcast getting in VoIP, the question is now, who isnt in VoIP? All cable companies, ILECS, CLECS, wireless providers. Basically everyone wants a piece of the pie. Talk about timing...

Posted in VoIP

Kodak EasyShare One

January 10, 2005

While there were so many interesting announcements out of CES I am positive the most important one was overlooked completely by most. For years I have been predicting that video cameras would one day be WiFi enabled and the entire video conferencing industry will grow exponentially once this happens. It was my dream, my prediction, my desire. Today that dream has come through. Not entirely but enough to say that we are heading in the right direction and the future is bright.

Posted in Consumer Electronics

Comments

Will PhoneGAIM Unseat Skype

January 10, 2005

When you are number one, you have a permanent bull's-eye on your back and such is the case with Skype, the company that generates a hundred thousand downloads in the time it takes some of us to have lunch. By the time I post this there will be over 50,000,000 Skype downloads. Still, not as many as McDonalds has served but impressive nonetheless and more Atkins-friendly to boot.So should it come as a surprise that Skype competitors are are lined up many-deep to try to unseat the current download champ from their lofty perch? When Tom Keating recently wrote PhoneGAIM Targets Skype, I had to stop and take notice because these guys have a great piece of software that could really legitimately challenge Skype.Tom reports that the software allows pc to phone service but more importantly allows for free VoIP calls between IM users such as ICQ, AOL and MSN!How does Skype fight such an open system and with 50 million downloads do they even need to?

Posted in VoIP

Comments

Is SBC Sprinting to or Away From VoIP?

January 10, 2005

There comes a time in all of our lives when we have to get from point A to point B and it is pouring rain and you left without an umbrella. Personally my least favorite rain is the small drops coupled with a high-speed wind... You know, the kind that hurts your face. If you are like me when caught in such situations, you begin to think about the benefits of sprinting to point B, versus casually walking.

Then there is that quick walk that you can do that is right about in the middle.

Posted in VoIP

Legerity Teams With Vocal on VoIP ATA

January 10, 2005

With all the new service providers rolling out VoIP service, the market for CPE equipment is on fire... Growing at alarming (meaning very good... Not the alarm that wakes you up in the morning)rates. Many companies want a piece of this growing pie.

Posted in VoIP

Million Dollar Baby a Cross Between Rocky and Beaches

January 10, 2005

I saw Million Dollar Baby this weekendIf you like Rocky and Beaches, you will love this. Tips:Drop by CostcoBuy the largest container of Kleenex you can findSee movieUse Kleenex sparingly so as not to run out.

Posted in Personal

BayPackets and Epana part 2

January 10, 2005

I wrote about BayPackets supplying VoIP technology for the Epana prepaid calling card network today and wasn't able to get these questions and answers into the last entry. The following is an e-mail interview with Ken Epps, President & CEO of BayPackets on their view of the future of prepaid calling cards:

Posted in VoIP

BayPackets Brings VoIP to EPANA Prepaid Calling Cards

January 10, 2005

While service providers were busy laughing at VoIP in the late nineties the one market that embraced VoIP and was responsible for keeping many VoIP players alive during the downturn were the prepaid calling card companies. Think about it, you have an unbranded (for the most part) service that doesn't require high levels of quality. Consumers were happy to speak so cheaply and weren't phased by dropped packets. The activity in prepaid isnt dead. In fact there seems to be lots of room for growth.. Here is a release from Epana Networks and Bay Packets about their latest collaboration to bring VoIP into the calling card business.

Posted in VoIP

Comments

Video is the Minitel Star

January 9, 2005

The French have always been an enigma to me. They go on strike around the clock, have a restricted work-week of 35 hours and they still do reasonably well financially as a country despite the fact that they have untold weeks of vacation at a time. I don't know how long you can keep up such a lackadaisical pace of work in a global economy but so far so good Something the French don't get credit for too often is the Minitel system which did some of the same things the Internet now does for many of us... Helps with directory assistance.

Posted in VoIP

Andy, Jeff and Tom are Wrong Yet The Earth Still Spins?

January 9, 2005

If you haven't been watching, you missed some some serious Skype controversy in the blogosphere. Some of the most frequent and best-known VoIP bloggers Andy Abramson, Jeff Pulver and Tom Keating are wrong according to this post from Stuart Henshall titled, It's Not Skype. The story goes as follows. January 7, 2005 Andy reported the Skype Answering Machine is insecure and if you have multiple clients running one person can hear what the other person is saying.

Posted in VoIP

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