Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Tesla Model X Beats Lamborghini Aventador

Lambo Engineers Should be Hiding Under RocksHaving your supercar beaten by an SUV is beyond embarrassing. Heads should be rolling all over the...

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Intermedia Anti-Phishing Tools for Small Business

Large companies generally have IT teams to deal with phishing attacks but really, there is no perfect defense from a determined phisher...

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How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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Skype Communism

June 10, 2005

I was checking out the VoIP forum and came across a post that mentioned that Skype is like communism because people share their computer resources and a few people make money. I guess the author was serious. I wonder if it was a LEC that posted this. The company cannot be more capitalistic in my opinion.

Speaking Today

June 9, 2005

Amazingly I finally got to Philadelphia to speak at the Interactive Intelligence and Vonexus conference. To be honest I thought I would never ever get out of Chicago as I was delayed for many hours. I was delayed again. It took me six hours to get to Chicago and the flight is normally less than two hours.

TMC/IPCC Sears Tower Party

June 8, 2005

SuperComm 2005 Impressions

June 8, 2005

If you didn’t acquire a company, have an IMS or IPTV (video) product at SuperComm, you may as well not have been there. WiFi telephony was hot as well but at least in my meetings the focus was on the first 3 items above. I will write more about my meetings soon. In a nutshell there is renewed optimism in all communications markets.

Veraz Happenings

June 7, 2005

I had a breakfast meeting with Veraz Networks and they tell me that the Asian market is doing very well. Amit Chawla their EVP, Global Marketing used the words "Very hot" to be specific. Also in attendance was Ed Camarena who gave me lost of insight into where Veraz is headed and their positioning in the market.

One thing the pair kept reiterating is how many switch replacements they are seeing. They credit this to the aging switch population and just the plain old benefits of migrating to packet-based communications.

Apple And Intel

June 6, 2005

What This Merger Really Means

In the IT world there couldn't be more of a surprise than that of the news that Apple and Intel were having talks about working together on future computers. The concept of an Intel chip in a Mac is unfathomable... Or it was nearly a few months ago. Apparenly the chip deal with Apple didn't make so much money for IBM so they didn't really mind losing Apple as a customer to Intel.

There is an interesting point in all this.



VoIP Headset Webinar

June 6, 2005

Please join me for this insightful webinar on communications endpoints sponsored by GN Netcom. We will discuss how to get the most out of VoIP deployments from the standpoint of the end-user of the VoIP deployment. There will be further discussion on softphone usability.


The success of any VoIP rollout ultimately depends on "the last three feet"—the interface between enterprise users and their phone system.

Citigroup Loses Data

June 6, 2005

Avoid shopping online to avoid security threats                          $1,500
Buy and use a shredder for all receipts                                           $100
Finding out your bank lost your personal data                              Priceless

Excerpt:

Norman Black, a spokesman for the world's largest package delivery company, said a "small package" containing data storage tapes was lost while being transferred to a credit reporting bureau.

Experian, a credit reporting agency, told CNN that it was the intended recipient of the tapes. Don Girard, a spokesman for Experian, said the company alerted Citigroup in the last week of May that its regularly scheduled delivery did not arrive. Girard said the tapes were headed for its Data Center in Allen, Texas.

Black at UPS said his company and Citigroup are launching internal investigations, adding there was no evidence of theft or fraudulent activity. UPS ships some 14 million packages a day.

CitiFinancial is inviting customers to enroll via a toll-free number, 1-888-469-8603, in a free credit monitoring service for 90 days.











IPCC Meeting

June 6, 2005

I had 20 minutes to kill so I opened my laptop to work. The SuperComm convention center McCormick Place charges $10 for the day. So I decided to use EVDO and to my surprise the speed of this Verizon service in Chicago was blisteringly fast. It will probably slow as more attendees get to town but I am impressed more than ever with this service...

I just got to the IPCC member meeting (I am sitting here now) and Mike Tribolet of Vonage is giving a great presentation about the growth of Vonage.

Speaking at Interactive Intelligence in Philly

June 6, 2005

I will be speaking at an Interactive Intelligence seminar in Philly on Thursday morning. I hope to see you there.

Here are the details.

Here is the schedule:

June 9, 2005 • Philadelphia, PA

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                                     

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                                              

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Ty Baldwin, Regional Director, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Scott Ridgway, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Russ Fromkin, Strategic Relations Manager, Intel Corporation

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Ty Baldwin, Regional Director, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch

“Microsoft-based VoIP:
Improving your Business Communications.

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