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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Volo i-911

March 21, 2005

Volo made a splash today with its new service which is part of its VoiceOne Information Services (VOIS) product. The service is called i-911 and it uses the National Emergency Number Association or NENA's XML standards, the i-911 service emulates the wireline 911 environment with the delivery of accurate location information and call back numbers.

A key feature of the i-911 service is that it can route emergency calls for the customer whose location is constant and the customer who often moves the location of his VoIP device. Customers can update their new location information in real time, so that their i-911 call will be delivered to the appropriate Public Safety Answering Point (PSAP) in the new location. Also, the i-911 service provides PSAPs the information they need to dispatch emergency services in the event that an emergency call is disconnected or the caller cannot speak.

Envision Launches Business Consulting Group

March 21, 2005

The Weakest Link

March 21, 2005

I woke up sick this morning and fought myself to get up for a few hours. I finally threw in the towel and hoped to sleep it off. Something has been going around for a few weeks my doctor informed me. While in his office he prescribed me medication over a PDA which beamed the info to my pharmacy.

Intel VoIP Happenings

March 20, 2005

Lots of interesting things are happening over at Intel. They have a really interesting array microphone that allows more life-like conferencing. Diamondware has integrated with the microphone technology and their 3-d and stereo conferencing solutions. They're doing their best to further interoperability standards in areas such as SIP where there are so many different proprietary extensions.

Telchemy and TI

March 20, 2005

SIPquest, Nortel and Presence

March 20, 2005

Apple Changes Industry

March 20, 2005

Among the countless industry's Apple has changed over the years from desktop publishing to graphic arts/design, music and video... There could be a new one on the horizon. The company is responsible for a beautification of rack mountable computers in telecom and elsewhere. In the next few years, expect to see more rack mountable servers available in iPOD white.

Bezel design of all things is becoming a differentiator in communications and elsewhere.



Nuera's orca: A Pioneer



IMO this whole bezel design thing started in August of 1999 when I wrote about Nuera's Orca VoIP gateway.





Cisco Linksys Rumor

March 20, 2005

Belkin CallEverywhere

March 20, 2005

Having written about telecom for years, I must say I was excited about the opportunity to step into the voice-activated phone booth of the future. This is Belkin's (Belkin news, Belkin VoIP news, alert) idea of what it will look like and it is a high-tech wonder. Sure, they probably know that phone booths will never again have a place in our future due to the advent of the cell phone but hey, at a trade show, you need to do what you can to get attention.

The idea worked. At our ITEXPO show in Miami, the Miami Herald (free registration required) decided to take a picture of one of their phone booths and use it as a story that ran on one of the covers of their newspaper.



The phone booth was really amazing as it uses voice recognition and touch screen technology to allow you to connect with your party over VoIP.

GN 8120 USB

March 20, 2005

Sometimes the simplest of products are the most important. GN Netcom has invented lots of new products and technologies but perhaps their simplest one will become the most popular.

I recently witnessed their GN 8120 USB headset adapter, a simple 3-button devices allowing you to take advantage of some VoIP features without the need to interact with the computer. Buttons can perform different functions such as picking up the phone or hanging up. A two-button combo can stand for 911, and you can program the buttons as you see fit.

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