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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IoT News from Cisco, University of Missouri and a new IoT Certification Available

Lots of exciting news in the IoT and M2M spaces today. Cisco unveils six pillars for IoT development and lots of new...

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Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

Erik Linask of TMC interviews Hugh Shannon of AvotusMy video team has been at some of the latest shows in the telecom...

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VoWiFi Will Play a Critical Role in Extending Voice Coverage

Voice over WiFi (VoWiFi)...what’s the big deal?  For instance, I can already engage in VoWiFi with some VoIP clients that are downloaded...

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Why CSPs Will Retain a Strong Position in Video Services

By: Paula Bernier, TMC Executive Editor

Facilities-based service providers that own the access network are ideally positioned to distribute video both today and in the future, according to Chris Croupe, who works in strategic marketing at Alcatel-Lucent. Video comes in a variety of forms, its applications continue to expand, and this kind of content continues to multiply, Croupe notes in his recent TechZine posting, Future of video content: Evolution toward 2020.

Calls leveraging video have become widespread, he adds, noting that 59 percent of smartphone users under 35 years of age make at least one video call a month, and 37 percent of this group does so at least once a week.

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It's VoLTE Time

It’s Voice over LTE (VoLTE time). As we all know, the numbers of LTE networks and subscribers have been growing tremendously;...

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Why Google Blocking Revenge Porn is Significant

Amit Singhal SVP Google Search said on his blog today the company will soon offer a web form to allow people to...

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Video and Voice over LTE/ WiFi Requires a Media Server

With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE as...

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VoIP Growth

March 18, 2005

Xten Record Growth

March 18, 2005

Here is an indicator of the strong sales growth being seen in the VoIP space. Interestingly in my keynote in Dallas yesterday I mentioned SIP connectivity to PBXs and someone in the front row held up his iPAQ with the Xten soft client on it as an example. Now I get this release:

Xten Networks, Inc. (OTCBB: XNWK), a provider of award-winning VoIP (Voice over Internet Protocol), Video over IP, Instant Messaging (IM), and Presence SIP softphones, today reported financial results for the third quarter ended January 31, 2005.

Lightyear Enters Wholesale Hosted PBX Market

March 18, 2005

Kevin Martin Good For VoIP?

March 18, 2005

Most people think that Kevin Martin is a good person to lead the FCC. This article suggests he may not be friendly to VoIP companies and interestingly the ILECS seem to be thrilled he is the new chairman. This article talks a great deal about the USF and reminds me that we really need an overhaul to the system that encourages rural carriers to continue to deploy non-broadband telephony. We further need to provide incentives for broadband providers.

Level 3 Forbearance Petition

March 18, 2005

Daffodil CRM v1.1

March 18, 2005

Here is more info on Daffodil. they seem to have some bells and whistles. I wonder how many companies would stake their companies on open-source CRM software.

Daffodil Software has released Daffodil CRM v1.1, with import and search facility, at SourceForge.net.

Daffodil CRM is an open source Customer Relationship Management software that seamlessly integrates all aspects of the customer life cycle - from identifying business opportunities to sustaining existing customers.

Daffodil CRM

March 18, 2005

New Dell Call Center in India

March 18, 2005

According to a CNET Story the contact center, like two others Dell is already operating in India, will handle telephone calls from consumers in the United States and elsewhere around the world.

The new facility, located in Mohali near the Chandigarh metropolitan area in India's Punjab province, will have 300 Dell employees at first, company spokesman David Frink said.

The center is being opened to support Dell's huge growth of late. The company is now the world's largest PC maker over Hewlett-Packard. But Dell has experienced growing pains in the recent past, causing some customers to criticize its service and support.

The company's India operation has, at times, been at the center of those accusations by both consumers and businesses, with each sometimes complaining of lackluster service. Dell responded by taking measures such as rerouting some tech support calls from businesses to its U.S. support technicians.





Phone+ Mention

March 18, 2005

CallVantage: Only 53,000 Customers

March 18, 2005

AT&T has been reluctant to share their customer numbers and I assumed that was because they were low. It turns out that 53k is the number of users they have while Vonage is going to break 1,000,000 by the summer. My perception is that Vonage is outspending AT&T 10 to 1 on advertising if not more. I actually purchased two science magazines to read on the plane on my most recent trip and both had Vonage ads in them.

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