Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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Openpath Intros Next-Gen Access Control System

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much...

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ZiipRoom Intros Must-Have Videoconferencing Solution

Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very...

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Small Businesses Have Unique Needs When it Comes to Communication Systems

If you have a small business, chances are you have a business communication phone system someplace on premise.  That PBX communication system...

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ChatBots are Marching

Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven...

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Why is the PSTN Long Tail So Long?

Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t...

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Spammer Murdered

July 26, 2005

Space Shuttle Streaming

July 26, 2005

Analog Cell Calls

July 26, 2005

In the Northeast, Verizon rules, as it does in other parts of the country. No other carrier seems to be able to match their signal strength. Truth be told, I haven't had a chance to test the new Cingular since AT&T has been rolled in.

Speaking of GSM networks, when I switched to a GSM network a while back I was amazed that there was no analog roaming support built-in so a dead-zone was a real dead-zone.

Teletruth and the FCC

July 26, 2005

FCC Chairman Martin’s glowingly optimistic US broadband penetration letter to the Wall Street Journal has upset a number of people including Bruce Kushnick, Chairman, Teletruth Executive Director, New Networks Institute. Bruce has been an irritant to the FCC and LECs for years and if you read the following complaint you can see why. Whether you agree with this or not it is certainly food for thought. When will Bruce be happy in my opinion?

Vonage and E911

July 25, 2005

Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.

In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the TCS Response Center and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user’s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24/7 operator.

This is a major step in the right direction as it ensures that callers are always connected with a live agent.



Buy Cable Stock

July 23, 2005

Logically, if you think about it... The cable companies are ideally positioned to take over the market for every sort of broadband service from VoIP to whatever else they want to get into to. Consider the hundreds of millions of dollars worth of free advertising they can do on the remnant programs of their own TV stations.

It is a staggering advantage and moreover the fat pipes they have into our homes means hey don't have to invest in delivering fiber to every home like the phone companies are doing.

The industry can further diversify by doing better in the enterprise market as many companies would welcome increased competition for broadband services.

A recent study by Kagan Research backs most of these thoughts up and further expects revenues in this sector to double in the next ten years.









SugarCRM Vs. vTiger

July 23, 2005

I was reading David Sims First Coffee column where he discusses SugarCRM and vTiger an offshoot of SugarCRM with some modifications and additional support. The article reminded me of a recent discussion last week I had with Mark Spencer of Digium and Asterisk at VoIP Sizzles in Texas.



Spencer was telling me that he thinks that there is a plug-in or one is in the works that will link SugarCRM with Asterisk. To paraphrase Mark, "That is when this stuff gets really interesting." Mark went on to say that the solutions n the contact center market are so expensive, a reseller can make a good deal of money selling customer contact center solutions based on open-source.



This opportunity is not lost on the open-source CRM vendors and according to Sims, there is some controversy between SugarCRM and vTiger as the latter claims the former sees them as a competitive threat and even threatened legal action. I am not a lawyer but it does seem based on the limited knowledge I have of this case that what vTiger is doing is legal based on an adapted version of the Mozilla public license.



In the open source PBX space there are two strong choices, Asterisk and Pingtel.

Tut Systems Funding

July 23, 2005

MS To Thwart Google's Growth Towards a Googolplex

July 23, 2005

This argument about a single researcher between Microsoft and Google will become the straw that breaks the camel's back IMHO. The tension between these two giants has been building as of late. Bill Gates has mentioned that he thinks Google's stock price is overvalued and it is well known that they see this new upstart whose name was derived from a giant number as a major threat.

From this point on though, it will be all out war between the two companies. I expect to see Microsoft doing everything to slow down Google's primary revenue source -- search.

There will probably be even more amazing search capabilities in future MS operating systems than we currently expect.

People go to Google because it is convenient and the results are accurate.





Broadband Over Power Lines in Texas

July 23, 2005

It seems that Texas will be one of the leading states when it comes to Broadband Over Power Lines or BPL. The Texas Senate has in their recent bill SB 21 done a whole bunch of things to ensure that BPL gets a fair shake in their state.

The preamble to the bill shows the intention of the Texas lawmakers:

The "BPL deployment in Texas has the potential to extend broadband service to customers where broadband access is currently not available and may provide an additional option for existing broadband consumers in Texas, resulting in a more competitive market for broadband services."

Here are a few things that the bill says:


• Electric utilities may elect to allow an "affiliate" or an "unaffiliated entity" to own or operate a BPL system on the utilities' electric delivery system;

• Electric utilities may allow an "affiliate or unaffiliated entity to provide Internet service over a BPL system."

• Neither the state nor local governments can require their electric utilities to install a BPL system on their power lines.

• BPL installation, operation and use may not be regulated by the state, a municipality or local government.

Texas lawmakers should be commended for their efforts to encourage broadband competition. I have been a bit cynical about this technology because I am not seeing it being rolled out in enough volume to be called truly competitive with DSL or cable.
















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