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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Merger Synergies and CX

Sonus is merging with GENBAND. Last year Sonus bought Taqua for $20M. The talk is all about synergies and higher EBITDA....

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Telecom Tidbits # 2457

Some help with Robocalls. Pass it along. Private equity firm, TPG, last year acquired RCN and Grande. Now they are grabbing...

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Is the Cisco VNI Right?

I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it...

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What Happened to LinkedIn?

This week there have been two posts on my feed about "We can connect but don't spam me!" The discussion was...

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If Starting Today as an Agent

If I was starting my telecom agency today, what would I do? When I started in 1999, I was selling basically...

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The Rise of AI in Communications

Data, Data everywhere but not a byte to thinkData, Data everywhere buy why are the bytes not linked? As economical compute power...

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ITW - Will There Ever Be A Return To The Good Ol' Days?

International Telecoms Week (ITW) is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a...

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911 Report Card

May 22, 2005

With all the talk of 911 lately I thought it important to share this information on a report about 911 originally from 2001. AN interesting detail is that 231 counties did not have 911 coverage at the time of this report. Please see this link for details.



The Effectiveness, Accessibility and Future of America's 9-1-1 Service

9-11-2001

A Special Report by DISPATCH Monthly Magazine

We've received a copy of National Emergency Number Association's (NENA) long-awaited, 24-page "Report Card To The Nation," and have combed it for interesting details. It seems primarily intended as an introduction to 911 for legislators, to offer basic analysis of the current systems, and as a method for promoting Congressional action on several issues.







LA Times VoIP Story

May 21, 2005

European VoIP 911 Perspective

May 21, 2005

Here is a comment Tom Keating received on his VoIP Blog -- a European perspective on 911 and VoIP:

I fail to understand all this fuss, or better, with my European and Italian frame of mind, I understand it in the sense it is a nice way to slow down the use of VoIP.

I think the solution would be much easier than what it looks.
We talk about "dumb network" and "smart devices at the ends", it shouldn't be impossible to use the intelligence of the device to be able to configure for example your IP phone to send together with the IP number (which can change in a case of a dynamic IP) also the name and address of the owner.
And in the case of an owner who has more than one location it could be programmable with 2 or 3 addresses and a feature that allows us to change address whenever one has the need.

Besides, everything will be solved when we finally will all have a static IP (hopefully very soon with IPv6).
That would also solve other problems like spamming, since the Internet user would be traceable.

And I wouldn't agree that 911 saved all those lives.
We do not have it and still it doesn't look like the death range is much higher...

I guess it is more a psychological issue.

I also think that in most cases when you are able to dial a number you should also be able to say your name and location.















I Missed My First TMC Podcast

May 21, 2005

Even though I wasn't there, the podcast went really well. Just had a chance to listen to it and yes, as they mentioned in the podcast, I am up to my neck in diapers this weekend with the birth of new daughter and all. The team did an outstanding job and I am sorry I missed being there. Lots of good discussion here on the FCC order and a good point made is that LECs must assist VoIP providers in getting access to PSAPs. How much will the LECs charge?

FCC Fines

May 21, 2005

Quoted on GeekInformed

May 21, 2005

Speech Recognition Getting Better

May 20, 2005

And they say you can't improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking forward to speech technology translating the Indian telemarketers that call me from English to English). We all know that speech technologies that are extremely accurate are more expensive than others that have lower levels of accuracy.

911 Providers

May 20, 2005

Speech Technologies

May 20, 2005

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the retail and financial markets as well as tier one service providers seem to be the place where speech will make its biggest impact going forward. The volume of calls being received by the companies on our registration list must be immense. I am looking forward to the show in Dallas, TX next week.

Off To The Hospital

May 19, 2005

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