Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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Rates Technology Inc.

April 19, 2005

I have been hearing more and more rumblings in the VoIP industry regarding Jerry Weinberger of Rates Technology Inc. (RTI). I don't get too many people coming to me about patent issues so when I heard about this company, I decided to delve into this potential story a bit more. What intrigued me is that apparently RTI has no products... They exist to collect revenue from other companies.

I did some research and found that Rates Technologies has sued Nortel, Sharp Electronics and others.

Linked In

April 19, 2005

I must admit, I have never used Linked In for anything useful. I keep getting e-mail invites to join others in their networks. So far I have joined with many people and am not sure what the end-game is. I have heard of others using such social-networking products to get things accomplished.

Empirix Tests Siebel

April 19, 2005

Empirix has integrated Hammer Service Assurance for Siebel and e-Load with Siebel 7.7 Business Applications. Empirix's Hammer Service Assurance for Siebel ensures end-to-end contact center application performance under real-world conditions. Empirix's e-Load is an automated performance testing solution for Web-based applications. Siebel Systems' multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network and indirect and partner distribution channels.

VoIP Funding Picks Up

April 18, 2005

I was under the impression that VoIP funding had slowed until I received this. The company is focusing on the high-end of the service provider market according to this release. At a certain point I was concerned about the funding level VoIP companies were receiving. I as concerned about overfunding and a new bubble being formed.

Adobe And VoIP

April 18, 2005

Off to DC

April 18, 2005

Off to DC to speak at the ATA about the future of contact centers. I am flying out of the Westchester airport and am pretty excited that I don't have to fight Long Island or Queens traffic just to catch my flight. The airport is about 20 minutes from my house. Only problem is that there are few flights out of Westchester so if you have a cancellation, you are in a bad situation.

Microsoft's New Ad Campaign

April 18, 2005

Microsoft launched a new campaign targeted at getting more people to use Windows XP. The New York Post has an article says this campaign will tie the company over until 2006 when Longhorn (that's the code name anyway) will be delivered. The cost is under wraps and one wonders why the company decided to do this now. Are they afraid of something?

Blog Spam

April 17, 2005

For those of you non-bloggers out there consider yourselves lucky as something called comment spam is a nightmare for many of us trying to blog. In addition to regular spam, we have to deal with people who post comments to our blogs that are related to porn sites and gambling.

If this wasn't enough, I am now getting trackback spam and in fact I received more than 30 and possibly as many as 50 of these. Trackbacks are the way bloggers link t other sites allowing a reader to quickly see other points of view on something they are reading.

Spammers comment and trackback to sites so they can increase their search engine ranking. I am spending more and more time on blog maintenance.

Weekend VoIP URLs

April 17, 2005

Lots of new VoIP URLS recently. 8x8Voip doesn't seem to be registered to someone at 8x8, the parent company of Packet8. dotcomvoip, familyvoip, ipaq-voip and showmevoip are all interesting ones.

Speaking this Week

April 16, 2005

Lots of speaking and traveling this week. I am going to be speaking and moderating a session for the ATA on the future of the contact center on Monday in DC and on Tuesday I will be speaking for PRSourcecode to the PR community on how to more effectively work with Internet Telephony Magazine.

Here is the ATA Washington Summit Schedule:

            10:15 -10:30 am    Break
            10:30 –11:30 am   Business/Financial Outlook & Climate-Brandon Dobell of Credit Suisse First Boston
                11:30 – 12:30        Lunch     
                12:30 – 1:30 pm    Keynote Address-Tucker Carlson
                 1:30 – 2:30 pm     ATA Positions/ Regulatory: What's Next?-Jim Conway, DMA and  Mitch Roth, ATA
                 2:30 – 3:00 pm     Break
                 3:00 – 4:00 pm     Consumer Affairs Perspective on Teleservices- Dr. Dale Lewison, University of Ohio and Deborah Berlyn, AARP
                 4:00 – 5:00 pm     Technology Perspective/Changes we can expect- Rich Tehrani, Technology Marketing Corporation, Chris Hodges, Noble Systems, Larry Mark, SER, Jason Pace, Stratasoft and Paul Stockford, Saddletree Research
                 6:00 – 7:00 pm     Reception at the Hyatt

Tuesday, April 19 (Self-Determination Perspective)

                 8:00 – 9:00 am     Continental Breakfast with Sen. Ben Nelson (D-NE)
                 9:00 – 11:30 am   Table Discussion – Working Session on Standards for Inbound
                 11:30 – 1:00 pm   Lunch /Keynotes- Sen. Max Baucus, D-MT and Rep. Lee Terry R-NE (Sen. Baucus 1200-1230; Rep Terry 1230-1:00)
                 1:00 – 2:00 pm     Leadership Collaboration
                 2:00 – 2:30 pm     Break                 
                 2:30 – 4:00 pm     Leadership Presentations
                 4:00 – 5:00 pm     SRO Presentation- Lisa DeFalco,Phil Grudzinski
                 6:00 – 7:30 pm    Awards Gala on the Hill- Sen. Chuck Hagel (R-NE) (SD-G50, Dirksen Bldg)
Wednesday, April 20 (On the Hill)
                    8:00 – 9:00 am    Continental Breakfast with Rep. Ted Strickland (D-OH)
                    8:30 – 10:00 am    Not-for-Profit & Charities Breakfast (By invitation)
                    9:00 – 9:30 am    ATA Lobbying Priorities
                    9:30 – 10:30 am  Congressional Visit Role Play
                   10:30 – 1:00 pm   Congressional Appointments

Sunday, April 17
                12:00 – 6:00pm    Registration
                 12:00- 5:00pm     Selected Committee Meetings
                  6:00 – 7:00 pm   Welcome Reception (Hyatt Regency)
Monday, April 18 (Current Industry Situational Perspective)
                7:30 – 9:00 am      Registration
                8:00 – 9:00 am      Continental Breakfast
                9:00 – 9:15 am      Opening Remarks- Stuart Discount, Chair, ATA
                9:15 – 10:15 am    Regulations and Federal & State Legislation Joe Sanscrainte, Call Compliance, Bill Brierly, TeleTech and Rich Rosenblatt, Morgan, Lewis & Bockius        

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