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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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Ebbers, Drugs and Coffee

February 10, 2005

The chief witness against ex-WorldCom CEO Bernie Ebbers took the stand recently, touching on drug use and coffee filters at the once high-flying telecom giant. What is interesting about this New York Daily News story is that Ebbers claims not to know anything about the accounting fraud yet the star witness for the government, Scott Sullivan said that Ebbers counted coffee filters and coffee bags and when the latter were in shorter supply than the former, he deduced that the employees must be taking coffee home. The point of course is he seemed pretty involved in accounting at some level.

Interestingly I ran into Ebber’s old boss a few days ago, a fellow by the name of Alan Peyser, who was the Chairman and CEO of Cable & Wireless. Al told me he knew Ebbers well and actually Ebbers worked for him at on point and he worked for Ebbers at another point.

McDonald's Credit Cards

February 9, 2005

I went to McDonald's today and something interesting happened. The location I chose to go to was on I95 which is located in Darien, CT. I am told these two McDonald's, one on either side of the highway are some of the busiest restaurants the company has. While I don’t know if this is true, the restaurant is always busy.

I don’t go to this location too often and when I do I always give them my credit card and they always reject it. I always persisted.

SBC, AT&T and Lobbying

February 9, 2005

A Safe Landing on Song

February 9, 2005

We got back from Orlando this AM and I was blown away at how Song Airlines has altered the behavior of my entire team. Most of us hate flying and have an allegiance to American Airlines. For whatever reason and I assume it is cost-related our travel person booked us on this airline for the first time.

The flight down was flawless and the flight back was even better. We had leather seats and TV and ample leg room.

Breaking News: IBM Search

February 8, 2005

OK, I may be fibbing a little about the breaking news but IBM has been hitting TMCnet with some sort of bot we can only surmise is the beginnings of a search engine. Whether this is a lone person just having fun behind the big blue walls of the company's wintery Armonk headquarters or is a new corporate initiative to join Google, Microsoft and Yahoo! remains to be seen.

The question is... They are taking a great deal of our bandwidth and slowing down our site -- Do we shut them off or let them keep searching?

What's Hot at VoiceCon

February 8, 2005

Rest assured I am back and ready to tell you all about my trip... But first, the top 2 things I am seeing in the enterprise VoIP market are mobility applications as well as ad hoc conferencing and collaboration. many vendors were pitching these ideas -- from Microsoft to Inter-Tel.

Mitel had a couple of category killer products or better yet category starter products I will share with you soon.

Avaya Mark Leathurby

February 8, 2005

Bundling

February 7, 2005

IBM and more recently Microsoft are responsible for the deaths of many a software company. Both companies, IBM in their prime back in the day and Microsoft in the last few decades would see what programs are selling well and then bundle those apps into the next release of the OS. This was a sure-fire way to generate revenue and ensure a large number of people upgraded.

I got to thinking that many service providers are going to do the same. Packaging is a good marketing move as it reduces churn and makes customers think they are getting a good deal.

Recently AOL started to include antivirus software with their service and got into the bundling game as well..



For a Song

February 7, 2005

HGC Skype Deal

February 6, 2005



Peter Wong, Chief Executive Officer of HGC, and Niklas Zennstrom, Chief Executive Officer and co-founder of Skype, reach a co-branding agreement.(Photo: Business Wire)


What does it mean when service providers start to strike deals with Skype instead of dismissing them as  a company filling a niche? Hong Kong based Hutchinson Global Communications LTD, the operator of the largest fibre-to-the-building network in Hong Kong, today announce a partnership to promote and deliver Skype software to the Hong Kong market.

Leveraging the strength of P2P technology, the "HGC-Skype" portal will deliver superior quality voice communications to its users.




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