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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Structural Separation via REIT Equals Zero Taxes

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and...

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Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars. Full Story »

ITEXPO Overflow Hotels

February 18, 2005

Packet8 Quality

February 18, 2005

GMAIL Goes Public

February 18, 2005

As many of us waited with baited breath for months... Seems more like years, Gmail is now available to the common Joe and Jolene. The salutation "Hi there," reminds me of what you'd received from a spammer trying to play on the desperate housewives concept but overall, the letter is to the point and should help the company achieve another billion eyeballs a month or so. Just an estimate mind you.

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Hi there,

Thanks for signing up to be updated on the latest Gmail happenings. We hope it's been worth the wait, because we're excited to finally offer you an invitation to open a free Gmail account!





Nuvio's FCC Filing

February 17, 2005

Nuvio's FCC Filing Leads Charge Against Discriminatory Broadband Practices

-- Company Urges Use of Title I Authority to Preserve VoIP Competition --


KANSAS CITY, MO, Sept. 14, 2004 -- Nuvio Corporation, a leading provider of Voice over Internet Protocol (VoIP), today announced that the company has filed an ex-parte letter with the Federal Communications Commission (FCC) to address and combat potential discriminatory practices by broadband Internet access providers and preserve competition in the VoIP market.

In the comments, Nuvio asserts that broadband Internet access providers, who also offer VoIP services, have economic incentives to discriminate against unaffiliated VoIP providers in favor of affiliated providers." If left unregulated, this discrimination will endanger the vibrant competition that currently exists in the VoIP market and ultimately harm consumers." In particular, Nuvio is concerned that rural ILECs will use discriminatory practices to artificially keep VoIP competition from reaching rural customers.

Broadband Internet access and the VoIP market are vertically related industries. VoIP services depend critically on the quality of the underlying broadband connection linking the customer to the Internet.






Alcatel Update

February 17, 2005

I had a chance recently to catch up with Alcatel to see how they are doing in general and to ask about their eDial acquisition. If you are familiar with the company's unified communications product line consisting of MySoftPhone, My Messaging, MyAssistant, the eDial product fits into this family as MyTeamwork, allowing conferencing and collaboration.

Alcatel is proud to tell me that they have decoupled this product from the PBX meaning they can use it to sell into non-Alcatel environments. One key advantage to this product is that it doesn't require a software install so rolling it out in a huge enterprise is fairly painless.

Interestingly the French telecom giant is still making TDM phones and investing in this technology as customers are still buying it. While developing TDM products is almost heretical in a legacy sort of way, Alcatel is also on the leading edge.



Airline Top Ten List

February 17, 2005

Another day another airplane and while frequent flyer miles are great to have, I prefer using them to receiving them. Business travel is a fact of life but I wonder if it could get better. Worse than the travel is the coinstant delay and on this flight we had to wait an extra hour on the tarmac for no apparent reason. When we finally took off, I decided to come up with the top things I want to hear the captain say while flying.

Make Money Selling VoIP

February 17, 2005

Ahh, the holy grail in any business. How can you make money doing it? The last few years at Internet Telephony Conference & Expo has seem me field this question dozens of times from people worldwide trying to get in on what may be the most lucrative and important technology of this century (possible exaggeration alert – would you believe at least the decade?)

So rather that deal with these questions on a case by case basis, I decided to address it on a larger scale by inviting resellers (registration is on pace to potentially exceed 1,000 resellers signed up for this session) and industry experts for a healthy discussion on how to make money in this business.

Interconnects made a healthy living selling phone systems for years but now a new game is in town and you need to understand it to excel in it and you need to know what to sell, how to sell, how to position it and who else is selling it.

This is why resellers are flocking to Internet telephony Conference & Expo and hopefully we will have a full house in attendance to hear the presentation. There won't be any PowerPoints just a healthy dialogue on how to profit from selling voice over IP products and/or services.

The session will take place Wednesday February 23rd, 10:15 am - 12:00 PM in the Keynote ballroom.







DSL Grows Up

February 17, 2005

Somehow, don't ask me why, I am hooked on learning about 802.3ah, an IEEE standard for deploying broadband over copper. I have written about 802.3ah before but I never really had an in-depth understanding of it until recently. By the way, 802.3ah is also referred to as Ethernet in the First Mile or EFM (yes, we desperately needed another protocol, standard and especially another acronym in telecom!)

There are a few reasons why this standard makes sense for service providers to roll out. First of all Ethernet in my opinion is the future of broadband.

Qwest VoIP in Q2

February 16, 2005

Qwest will be rolling out their VoIP service to consumers in the second quarter. Qwest was a leading-edge service provider and touted their all fiber network for the first few years of their life. Then the bubble burst and we didn’t hear too much from them. Oh yeah, they purchased an RBOC along the way.

Philly Vs. Verizon

February 16, 2005

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