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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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IP-PBX Growth

March 2, 2005

Here is an excerpt of a release on how fast IP-PBX sales are growing. This segment of the market is doing better than ever.

PBX Market Jumps 11% in 2004, Fueled by Hot IP PBX Segment

BOSTON, Massachusetts, March 2, 2005--Boosted by blazing hot sales of IP PBXs, the worldwide PBX/KTS market grew 8% to $1.7 billion between 3Q04 and 4Q04, and jumped 16% between 4Q03 to 4Q04, according to Infonetics Research's Enterprise Telephony quarterly worldwide market share and forecast report.

Annual PBX/KTS system revenue broke the $6 billion barrier this year, growing 11% between 2003 and 2004, from $5.5 to $6.1 billion, and is expected to grow to $9.1 billion by 2008, representing a five-year CAGR of 10%. The number of PBX/KTS lines shipped worldwide grew to 26.6 million in 2004, 19% higher than in 2003.

"2004 was a great year for the PBX market," said Infonetics Research's Matthias Machowinski, directing analyst for enterprise voice and data.





Skype Interview

March 2, 2005

I was recently fortunate enough to interview Niklas Zennström, Skype CEO and co-founder. There are lots of amazing comments in this interview such a staggeringly large number of daily downloads as well as the low cost of adding new Skype users. Perhaps most interesting is Mr. Zennström's dismissal of service providers interfering with Skype's call quality. While he has a point… VoIP is driving broadband adoption, many service providers will be happy to sell their own VoIP service and cripple those of others.

Skype recently had 50 million downloads.

Thank You Irwin

March 2, 2005

Workforce Management News

March 2, 2005

InVision Software, workforce management software specialists, sign Compeer -- Sweden's leading call centre provider

InVision Software has won a major contract with Compeer, one of Sweden's leading call centre provider. InVision has been selected to implement their Staff Planning System (SPS) for a workforce of five hundred Compeer agents. The InVision system will optimise staffing schedules across various departments within the company, including customer service, technical support and telemarketing. The Compeer call centres operate a demanding schedule, running a 24-hour service, 365 days a year.

Compeer has over 20 customers in different industries, including names such as ICA Bank, Boxer and Statoil.



VoIP Funding

March 2, 2005

Cisco Leads in VoIP

March 2, 2005

Cisco rules Q4 Enterprise VoIP

A quarterly research report Enterprise VoIP Equipment: Q4 2004 Update published by iLocus today reveals that Cisco dominates the IP Phones, IP PBX, and Enterprise VoIP gateway segments.

In Q4 2004, Cisco had market shares of 37%, 27%, and 57% respectively in IP Phones, IP PBX, and Enterprise VoIP gateway segments. 

According to the report, an estimated 1.29 million desktop IP phones were shipped in Q4 of the year 2004, thereby generating a revenue of about $193.66 million worldwide.

In Q4, migration of enterprise voice networks towards IP systems had a major boost accounting for a high volume of IP PBX shipments. Vendors shipped a total of about 2.03 million IP PBX end user licenses in the quarter, thereby generating revenue of $205.59 million.

The report also estimates market size and market shares in segments including Enterprise VoIP Gateways, Voice-enabled 802.11 Chipsets, VoIP-over-WiFi Handsets, and ATAs.

For further details on the report please visit http://www.ilocus.com/enterpriseq404.htm











WiFi GPS

March 2, 2005

I spend so much time talking about VoIP killer apps, I figured I would share some info on a WiFi killer app with you. Large enterprises need to track all sorts of things and this is a way for them to inexpensively (relatively anyway) achieve this goal.


Ekahau Announces New Wi-Fi Tag and Positioning Engine Versions

Ekahau Positioning Engine 3.1 calculates more locations per second and supports Ekahau's new T201 Wi-Fi location tag.

Dallas, TX - March 2nd, 2005 - Ekahau, Inc., the leading provider of accurate Wi-Fi positioning solutions and site survey tools, today announced the general availability of the Ekahau Positioning Engine version 3.1, and the second generation Wi-Fi Location-tracking Tag T201.

With these new enhancements, Ekahau can now provide large enterprises a turnkey Wi-Fi RTLS (Real Time Location System) solution, with industry leading accuracy, performance and reliability. The Ekahau RTLS system can be deployed over any standard Wi-Fi network and provides real-time location information of mobile enterprise resources, assets and people.

Large enterprises adopting Wi-Fi for data and voice purposes are creating a natural enabling infrastructure for Ekahau's RTLS solution.

Unlike competing location-tracking systems, Ekahau technology can be easily deployed wherever there is Wi-Fi coverage, without disrupting the facility's daily operation.










Speech and the W3C

March 2, 2005

Big news in speech and standards. Loquendo is working with the W3C or the Worldwide Web Consortium to bring a higher level of standardization to speech technology.

Loquendo TTS Powers W3C Standardization Activities

Loquendo, the global speech technology company, today announced that as part of ongoing commitment to W3C standardization activities, it has donated its world-class speech technologies, including the Loquendo TTS text-to-speech engine, Loquendo ASR automatic speech recognition and the VoxNauta(tm) speech platform to the World Wide Web Consortium (W3C) for creating speech-enabled demos, especially in the Multimodal Interaction field.

The W3C Multimodal Interaction Activity seeks to extend the Web to allow users to dynamically select the most appropriate mode of interaction for their current needs, whilst enabling developers to provide an effective user interface for whichever modes the user selects. Depending on the device, users will be able to provide input via speech, handwriting, and keystrokes, with output presented through displays, pre-recorded and synthetic speech, audio, and tactile mechanisms.

The first Multimodal Interaction Group demo powered by Loquendo Technology will be presented today during the W3C Technical Plenary in Boston.







Spirit Conferencing

March 2, 2005

Conferencing is something that VoIP does with ease. CoIP or conferencing over IP will be a killer app, one of many in the VoIP world. The cost of doing conferencing using VoIP is so low that it makes no sense to conference any other way. We are already seeing conferencing proliferate in video games and soon we will see widespread use of conferencing in a myriad of apps aimed at teens as well as business people.

I have often said that "Ambient Telephony," is a part of VoIP 2.0 and is how families will communicate in the future.

Costa Rica VoIp

March 2, 2005

You want to go to jail? Try using VoIP in Costa Rica. At least that is what the future could hold. Here is a great article from TMCnet's David Sims titled Is VoIP Illegal in Latin America?

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