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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Outsource Network Monitoring to Trusted Experts

Listening to Douglas Mauro, CEO and founder of TruePath Technologies, whose company is trusted with their network monitoring tools for the Verizons,...

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The Role of Media Servers in NG911 and e911

While we take for granted now that we can use text, video and data to communicate with each other, this is...

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Large Enterprises: Think Like a Service Provider When it Comes to Network Connectivity

By: Mae Kowalke, TMCnet Contributor

There is hardly a business today that does not require high speed and high performance Internet connectivity. Let’s face it, quality network access is table stakes for running a successful business in an increasingly connected world where commerce is 24/7/365 and can originate or terminate from anywhere and over any device with a browser.  As a result, ensuring good networking and communications for employees is a major priority for all businesses, but it is an especially daunting one for large enterprises due the volume and the accommodation of rapid change thanks to things like the cloud, BYOD, mobility and the virtualization of the workplace.

A recent Alcatel-Lucent application note, The large enterprise has changed, gave an interesting snapshot of large enterprise IT today.

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IoT News from Cisco, University of Missouri and a new IoT Certification Available

Lots of exciting news in the IoT and M2M spaces today. Cisco unveils six pillars for IoT development and lots of new...

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Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

Erik Linask of TMC interviews Hugh Shannon of AvotusMy video team has been at some of the latest shows in the telecom...

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VoWiFi Will Play a Critical Role in Extending Voice Coverage

Voice over WiFi (VoWiFi)...what’s the big deal?  For instance, I can already engage in VoWiFi with some VoIP clients that are downloaded...

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Why CSPs Will Retain a Strong Position in Video Services

By: Paula Bernier, TMC Executive Editor

Facilities-based service providers that own the access network are ideally positioned to distribute video both today and in the future, according to Chris Croupe, who works in strategic marketing at Alcatel-Lucent. Video comes in a variety of forms, its applications continue to expand, and this kind of content continues to multiply, Croupe notes in his recent TechZine posting, Future of video content: Evolution toward 2020.

Calls leveraging video have become widespread, he adds, noting that 59 percent of smartphone users under 35 years of age make at least one video call a month, and 37 percent of this group does so at least once a week.

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VoIP MP3 Player

March 16, 2005

You have heard me talk about the VoIPOD for a while now and that is why I was excited to read on MacWorld that a South Koprean company will unveil an MP3 player with VoIP in May. The company is Ezmax and the model number is the EZMP4200P.

The device is 70 millimeters long, 24mm in diameter, and weighs 24 grams without the AAA-size battery. As well as MP3 music files, it plays a number of other formats including WMA (Windows Media Audio), ASF (Advanced Systems Format) and Ogg. The device is capable of voice recording, comes with an FM radio and has a two-color (blue and yellow) 128-x-64 pixel OLED (Organic Light Emitting Diode) screen.

The device is available in three models, each with a different flash memory-based storage capacity: 256MB, 512MB and 1GB.



Harris Interactive VoIP Study

March 16, 2005

Harris Interactive just released a new telecom study and they say consumer attitudes and technology drawbacks are barriers to adoption. This seems in  line with where the industry is. We still have some work ahead of us in educating the world on why they need to adopt voice over IP in their home and business.

Salient points:

  • While nearly nine in 10 (87%) business decision makers are aware of VoIP (76% at least somewhat familiar), one-third (36%) of consumers are aware of VoIP (56% at least somewhat familiar).
  • Furthermore, while 12 percent of business decision makers familiar with VoIP currently use it, only three percent of consumers familiar with the technology use it.

See You in Dallas Thursday

March 15, 2005

Here are the details of the Interactive Intelligence Seminar I am participating in this Thursday in Dallas. I hope to see you there!

Thursday, March 17

 

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast

Foyer

8:30 – 8:50 am

Welcome – Interactive Intelligence Corporate Introduction and Best Practices in an IP Contact Center

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

8:50  – 9:20 am

Keynote – Industry Direction

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:30 – 10:00 am

Best Practices in the IP Contact Center 

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

9:50 – 10:00 am

Break

10:00 – 10:30 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

10:30 – 11:00 am

Change Management

Ivy Meadors, Founder and CEO of High Tech High Touch Solutions, Inc.

11:00 – 11:15 am

Customer Success Story

John Andrews, Effective Teleservices

11:15 – 11:30 am

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ

11:30 am – 1:00 pm

Complimentary Lunch

Crystal Palace 

12:00 – 1:00 pm

Registration

Foyer

1:00  –1:20 pm

Welcome – Vonexus Corporate Introduction and the Microsoft®-based IP PBX 

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

1:20 –1:50 pm

Keynote – The Future of IP Telephony

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:50 –2:20 pm

Maximize your Microsoft Investment 

Leverage your communications into your Microsoft Business Solutions

Joe Adams, Advanced Technology Evangelist, Vonexus

2:20 – 2:30 pm

Break

2:30 – 3:00 pm

The Microsoft-based IP PBX: Enterprise Interaction Center® (EIC) Live Demo

Learn how the EIC IP PBX boosts worker productivity with a full Microsoft integrated solution 

Tim Passios, Team Lead, Technical Sales, ININ/Vonexus

3:00 – 3:15 pm

Case Study – Access Technologies

Joe Adams, Advanced Technology Evangelist, Vonexus

3:15 – 3:45 pm

Vonexus LiveConference

Meet your full conferencing needs with an audio solution integrated with Microsoft LiveMeeting 

Joe Adams, Advanced Technology Evangelist, Vonexus

3:45 – 4:00 pm

Hitting Home: Keys to Success

Joe Staples, Senior Vice President of Worldwide Marketing, ININ/Vonexus

Packet8 Services

March 15, 2005

Packet8 has on fire with announcements lately and the newest one talks about their business class features. Here are three new features the company will offer: Virtual Office VoIP-hosted PBX service – Virtual Extensions, Metered Extensions and Toll Free Local Number Portability (LNP).

With the Virtual Extension feature, businesses can customize any number of specific extensions to function as information-only mailboxes for items such as driving directions, special promotional offers and other customer service announcements. While Virtual Extensions are not associated with a physical Virtual Office telephone, they can be forwarded to remote numbers anywhere in the world for 3.9 cents per minute in the U.S. and Canada plus applicable international rates when calling overseas. Virtual Extensions can be reached from the auto attendant, through direct inward dial (DID), and an extension call, and may be added to Virtual Office plans for $9.95 per extension per month plus a one-time activation fee of $19.95.

Drop That PDA

March 15, 2005

If you break your PDA you are out of luck, right? You have to send the device back to the manufacturer and wait for a while and hope that your data is backed up, etc. A company called AX Micro has already shipped 30,000 replacement screens in 2004 and if your device has a broken screen, working with this company could be just the ticket.

Here are the details of what they can do:

Units Repaired

Digitizer/GlassTop Repair

Price Includes Labor & Part

Complete Screen Replacement

Price Includes Labor & Part

Battery Replacement

Price Includes Labor & Part

General Diagnosis

Includes General Diagnosis

Palm Units

Palm IIIe, IIIx & IIIxe

$35.00

$45.00

N/A

$20.00

Palm VII & VIIx

$35.00

$45.00

N/A

$20.00

Palm m100 & m105

$40.00

$60.00

N/A

$20.00

Palm IIIc

$40.00

$60.00

$45.00

$20.00

Palm m500

N/A

N/A

$45.00

N/A

Palm m505

N/A

$80.00

$45.00

$20.00

Palm m515

N/A

$90.00

$45.00

$20.00

Tungsten T & T2

85.00

N/A

$50.00

N/A

Tungsten C & W

85.00

N/A

$50.00

N/A

Tungsten E

85.00

N/A

$60.00

$20.00

Palm Zire 71

85.00

N/A

$60.00

N/A

Palm Zire 72

85.00

N/A

N/A

N/A

Treo 600

N/A

N/A

$60.00

N/A

Palm V & Vx

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Visor Units

Visor Deluxe, Neo, Platinum & Pro

$40.00

N/A

N/A

$20.00

Visor Prism

(Click Here)

$70.00

$45.00

N/A

Symbol Units

Symbol SPT-1500 & SPT-1550

$35.00
NOT FOR SPT-1550

$45.00
OK FOR 1500 & 1550

N/A

$20.00

Symbol SPT-1700 & SPT-1800

$70.00

N/A

N/A

N/A

Symbol PPT-2700 & PPT-2800

$70.00

N/A

N/A

N/A

Sony Clie Units

Clie S300, S320 & S360

$50.00

N/A

$50.00

$20.00

Clie 700/610 Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Clie T, SL & SJ Series

(Click Here)

(Click Here)

(Click Here)

(Click Here)

Dell Axim Units

Axim X5

$70.00

N/A

N/A

N/A

Axim X3, X3i & X30

$80.00

N/A

N/A

N/A

iPAQ Units

iPAQ 36xx Series

N/A

$160.00

$50.00

N/A

iPAQ 38xx Series

N/A

N/A

$55.00

N/A

iPAQ 39xx Series

N/A

N/A

$55.00

N/A

VoiceLogger Becomes Davacord

March 15, 2005

Ebbers Guilty

March 15, 2005

VoIP Service Out

March 15, 2005

Yesterday my CallVantage service died. I know this because I called my house from work and every time I tried, I went into voicemail. I spoke with my wife later and she told me the Internet wasn’t working fo some reason. I started to get mentally ready for calling Cablevision that night and waiting on hold for hours as they diagnose and (hopefully) fix the problem.

When I got home I noticed the pause light on the cable modem – I think it was called pause, was on.

Charlotte Observer VoIP Article

March 15, 2005

I was pretty excited to see that the Charlotte Observer thought the recent Boston Globe VoIP article quoting me was good enough to run again. A few people forwarded me the link to the site. One challenge of speaking with a reporter is you never know what they are going to use in their article. If you go off on a tangent, they could take the tangent and run.

Case in point, I discussed the opportunity for a VoIP consumer electronics device to blow away the terrible cordless phones we are stuck with today.

Miami Herald VoIP Article

March 15, 2005

There is a great VoIP article in the Miami Herald today and they were nice enough to quote me. Here is an excerpt:


----------------------

Matrimonial attorney Herman H. Tarnow lives in Naples and practices law in New York City. He uses the telephone like a cellphone but avoids roaming charges by using VoIP.


Two other attorneys in his firm also telecommute across state lines, including a pregnant lawyer who is able to keep working while visiting New York once a week, Tarnow said.

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