Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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MCI Selling Low?

February 28, 2005

Last Friday MCI CEO Capellas said in response to MCI shareholders against the Verizon deal, "In Verizon we see a partner that compliments our business," he continued, "We recognize the input of shareholders. We acknowledge receipt of Qwest's proposal and remain respectful to all parties."

Qwest is willing to set a third bid for MCI, even though their latest bid is a billion dollars greater than that of Verizon. The only thing Qwest wants is some respect. They want to talk with MCI.

ITEXPO Wrap Up

February 25, 2005

It has been an incredible week and I can tell you now that the excitement level in VoIP has never been so great. People from over 70 countries came to ITEXPO this week and the attendees were hungry for information. Exhibitors told me that many of these people weren't neophytes. Many had already implemented VoIP and were looking for other voice components such as QoS monitoring to put in their network.

Virus Kills The Presentation?

February 25, 2005

That should read "Amost Kills the Presentation." At some point last night, probably when I was downloading a photo for my presentation around 1:00 AM I caught a nasty virus. My virus scanner called it a Trojan Horse. I didn't write down the name as I didn’t want to get too friendly with it I use AVG AntiVirus and the program got rid of the virus but not immediately. In fact I was somehow stuck in an infinite loop of new IE windows opening up while I was trying to save my PowerPoint Presentation.

Birth of a New Industry

February 25, 2005

The Busiest Show Ever

February 25, 2005

This is a phrase I heard repeatedly at the most successful ITEXPO EVER! Thank you all for coming and making this show such a success. We had an amazingly large audience and exhibitors told me this is the most qualified audience they have ever witnessed at a show while conferees said they were happy with our conference program and appreciate the fact that TMC values their educational experience.

If this ITEXPO is not a barometer of the industry's success and phenomenal growth, I am not sure what is.

Without all of you... Attendees and exhibitors, we can't have great shows so thanks for coming in droves and I am humbled by all the compliments you gave me over the last few days.

My thanks also to the TMC team for working around the clock to help keep up with the demands of this event.

Witness the "Mass of humanity" at ITEXO Miami 2005.







Open-Source Debate

February 24, 2005

What I really love about ITEXPO events is the networking opportunities and how much I can learn in a few minutes of relaxed conversations with colleagues. I had a chance to hang out with close friends and new ones in the industry last night. I got to see Mark Lyons from Vonage for example and noted he is one of the most passionate people in VoIP. He is the VP of Sales -- VAR Channel and was sharing stories of meetings he has had in China and more.

ITEXPO Day 2 Report

February 23, 2005

The exhibit hall was a mob scene tonight. Exhibitors told me this is the busiest show they have ever seen, beating the Internet World events of '99. Thanks to all of you that have made this show such a success and for those of you that told us you learned a great deal at the event.

These shows are all about you, the implementer of VoIP. This I the exact reason why all of my sessions took so many audience questions as your questions are always the best ones.

The Future of IP telephony session tonight was my favorite panel of the show because I got to learn where the industry's going and there was such a great exchange between the audience and the panel.

The audience interaction tonight has convinced me that this session is worth doing again and again.





Standing Room Only

February 23, 2005

Overwhelmed! That is the best word to describe my feeling as I walked through the conference sessions today. Virtually all conferences were standing room only. For example, Toshiba's David Fridley spoke in an IP PBX session that had over 150 people and at the same time there were 500 -- Yes, 500 resellers in the keynote room listening to a panel session I moderated on how to make money in VoIP.

I don't have final numbers but it seems like around 800 people in the conferences this first day so far.

BlackBerry Broken

February 23, 2005

WiFi Dreaming

February 22, 2005

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