Communications and Technology Blog

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Tagged help desk, itsm, mdm, sysaid

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VoIP Blog Legends Plug Internet Telephony Conference & Expo

January 3, 2005

There is so much blogging about Internet Telephony Conference & Expo going on these days it is tough to keep track of it all. Tom Keating's top rated blog had a recent entry, VoIP Event where he talks about the virtues of our show. Andy Abramson, the other VoIP blog legend also mentioned Internet Telephony and how the hotel is going to sell out soon. What isnt mentioned about this event is what it is not.

Posted in VoIP

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California PUC and VoIP Regulation

January 3, 2005

In my mind we need a great deal less government intervention in our daily lives and this is especially true when the government serves as a direct road block to progress in an industry that has so much potential like VoIP. A recent article on TMCnet, California to Appeal FCCs Decision on VoIP Regulation shows how some states are not happy with the FCC eliminating their ability to regulate VoIP. Minnesota and California are just two of the states that are using our tax dollars to make it more difficult for VoIP to proliferate. VoIP serves the public good and we are in a very sensitive time in the industry.

Posted in VoIP

DSP Group's WiFi Telephony Chip: Wireless Voice Over IP

January 3, 2005

It is no secret that WiFi telephony is the future of VoIP. Just as consumer adoption launched VoIP into the mainstream, it is possible that these same consumers will do the same for WiFi telephony. Frankly it should be business users that accelerate the adoption but consumers have done an amazing job of harnessing leading edge technologies. Businesses are a bit gun-shy after the dotcom era it seems.So we will likely see the consumer and business space work together on building this new category of product.

Posted in VoIP

Investor's Business Daily, Positive Voice Over IP Article

January 2, 2005

I like Investors Business Daily. I dont currently subscribe but have in the past and loved it. I suffer from lack of reading time as well as lack of time for just about anything else. In any event, if I could absorb just one more newspaper, this would be the one. I came across a positive VoIP story on their site so I thought I would share. According to the article, VoIP is now mainstream which of course is fairly obvious at this point. Nonetheless, I am insider so perhaps I see things a bit before the financial pubs. There are some other hot trends in the article so enjoy.

Can Net2Phone VoIP Service Compete With Vonage and AT&T CallVantage?

December 30, 2004

In 1999, years before Vonage was a company, Net2phone had an agreement with Komodo Technology to use their Komodo Fone as a broadband telephony/VoIP access device. You could make outbound calls but not receive inbound calls with this combination of hardware and service.

Agreement may be a strong word as TMC Labs had one of these Net2phone enabled Komodophones and I am not aware of anyone else having access to it. Here is the TMC Labs review of the Komodo Fone 300.

Posted in VoIP

FCC Frees up Spectrum for 3G

December 30, 2004

Here is some very big news from the FCC about additional 3G spectrum now available. Washington, D.C. Today, the Federal Communications Commission (Commission) formally notified the National Telecommunications and Information Administration (NTIA) of the U.S. Department of Commerce that the Commission intends to auction licenses for certain Advanced Wireless Services also called 3G as early as June 2006. In a letter to Assistant Secretary for Communications and Information Michael D. Gallagher, FCC Chairman Michael K. Powell stated that the Commission intends to commence an auction for Advanced Wireless Services licenses in the 1710-1755 MHz and 2110-2155 MHz bands as early as June 2006.

Sprint, the Quadruple Play Enabler

December 30, 2004

Yesterday in one of my blog entries, I opined about Cablevisions decision to provide some data services. The entry was titled Triple Play Becomes Quadruple and Quintuple Play. I mentioned that wireless was the missing piece of the puzzle and also that Sprint would be the likely network they should approach to resell the service.

Little did I know that TMCnets Johanne Torres was writing about a similar topic in an article titled Time Warner Cable to Resell Sprint Cellular Service. Sprint seems uniquely positioned in the wireless resale market as other carriers dont resell service at the moment.

It will be interesting to see how WiMAX service providers will change the face of competition in the wireless voice resale business.

VoIP, Vonage, The FCC and Regulation

December 30, 2004

Vonage Holdings is really paving the way for a slew of VoIP service providers as they fight regulatory battle after battle. In a lost appeal to a recent Vonage win, the Minnesota Public Utilities Commission argues that VoIP phone service should be regulated as phone companies are. There is still the chance that states will be allowed to tax VoIP. We will have to wait and see how this plays out but in the mean time there can be no more damaging problem for a new industry than having court cases and FCC commissioners making new rules as we go along.

Posted in VoIP

My Y2K Predictions Trashed

December 29, 2004

I love the Internet because it is so democratic. What I love even more is that it is a self-documenting mechanism and nothing gets thrown away. I was researching for a blog entry that mentioned Y2K and came across the following site and post where I am personally trashed. I am not only trashed but an entire community of scholars chimed in.

They were all wrong of course.

2005 - I Predict Explosive Growth in VoIP, Contact Centers and CRM

December 29, 2004

I already blogged today about my optimism for some of the future technologies worth watching. What I didnt mention is that I havent seen activity like I have this week ever before. What I am referring to is the week between Christmas and New Years which is the deadest time in our business.

It you look at the last few years in reverse order, 2003 was terrible as we were about to go to war. 2002 was terrible because of the bubble bursting and lasting effects of 911.

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