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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Are You Busy or Productive?

Everyone is busy. Super busy. So busy. But are you productive? Are you stepping closer to your goals? Or just running...

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Coming of the Mobile Advertising Age

Many of you probably know about the yearly Internet Trends report that comes out from Mary Meeker.  There is always a lot...

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Procera Helps Carriers Shape Even Encrypted Traffic

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video...

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MultiTech Intros New 4G-LTE Cat 1 and LoRa Solutions

For anyone who worked with PCs during the 1980s they remember MultiTech as a major player in the world of modems. In...

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Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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LexisNexis Breach Worsened

April 12, 2005

According to the AP, Up to 10 times as many people as originally thought may have had their profiles stolen from a LexisNexis database in the United States, publisher and data broker Reed Elsevier Group PLC said Tuesday.

The company reported last month that criminals may have accessed personal details of 32,000 people via a breach of LexisNexis' recently acquired Seisint unit. It now says that figure is closer to 310,000 people.

Reed said it identified 59 incidents since January 2003 in which unauthorized persons, predominantly using IDs and passwords of legitimate Seisint customers, may have fraudulently acquired personal identifying information on thousands of people

Information accessed included names, addresses, Social Security and driver license numbers, but not credit history, medical records or financial information, the company said.

The company said the 59 identified incidents of fraudulently obtained information - 57 at Seisint and two in other LexisNexis units - are largely related to the misappropriation by third parties of IDs and passwords belonging to legitimate customers. It stressed that neither LexisNexis nor the Seisint technology infrastructure was breached by hackers.







Amazon Feedback

April 12, 2005

I ordered a $15 Firewire cable for a new video recorder. I ordered the wrong cable as it turns out. Interestingly this order was placed by an affiliate of Amazon and when I tried to ask if I could exchange it a few e-mails went unanswered.

A few weeks later Amazon sent me a survey asking me if I was satisfied with my order. My response was that the vendor didn’t respond to my two e-mails.

CheckPoint VPN-1 Edge W and Express CI

April 12, 2005

Dictaphone Sells Recording Business

April 12, 2005

Dictaphone Corporation announced today that it has signed a definitive agreement with NICE Systems under which NICE will acquire the assets of Dictaphone’s Communication Recording Systems (CRS) business for $38.5 million. The CRS unit is a leading provider of recording systems for 9-1-1 centers and other mission-critical operations in the public safety, financial, and call center markets. The boards of both companies have unanimously approved the transaction, which is expected to close by the end of the second quarter of 2005, subject to certain closing conditions.

Dictaphone’s sale of the CRS unit is part of its strategy to create a company focused principally on the healthcare information technology market. Dictaphone’s Healthcare Solutions Group deploys dictation, transcription and speech recognition software systems in over half of the hospitals in the U.S. Its solutions automate critical elements in the creation and management of health information, helping healthcare organizations improve productivity and the quality of patient care.

“For several years, we have experienced strong growth and developed an industry leading product portfolio based on speech recognition and natural language processing technologies in our healthcare business,” said Rob Schwager, Chairman and Chief Executive Officer, Dictaphone Corporation.



VoIP 911

April 12, 2005

Seems like the states are going crazy, focusing on why VoIP providers aren’t providing 911 support. According to this VoIP e911 article, Illinois Gov. Rod Blagojevich is proposing legislation to get Internet-based phone providers to give customers the same kind of access to 911 operators as those who use regular telephone lines. Meanwhile, behind the scenes, the FCC is working with RBOCs who SURPIRISE, aren’t allowing unfettered access to 911 infrastructure. What the mainstream press isn’t picking up on is that many VoIP providers, especially Vonage are trying to provide 911 service that is on par or better than the PSTN.

TParty Changes Computing?

April 11, 2005

Ah, the Boston Tea Party, a watershed event in the history of the United States and the independence of this great country. Just uttering the two words tea party together will make anyone aware of US history think back to ships over two hundred years ago in the Boston harbor with crates of tea leaves floating in harbor.

So it is logical that MIT, a Massachusetts based university would use TParty as the name of its new initiative in cooperation with laptop maker Quanta. What is this initiative you ask? To develop the next-generation of computing.

According to this TechWeb article, TParty's goal is "to create new systems for the development and seamless delivery of information services in a world of smart devices and sensors.



AOL and XM

April 11, 2005

AOL and XM have agreed to jointly create a radio service according to the WSJ who says the new cobranded service, which hasn't been named yet, will replace the current paid service on XM's Web site and will replace AOL's current radio services -- AOL Radio and Netscape Radio.

XM receives a powerful incentive in this deal as it will be able to market to over 20 million AOL users while AOL will be able to add 70 commercial free XM channels to its 130 other channels. AOL will package these stations for their subscribers and will also have a package for non-subscribers.

My take on this is that this is a win-win strategy and we will see Sirius coming back with an announcement with probably Yahoo! Or MSN. Google will also be heavily considering whether such a launch makes sense for them.



Marketing Support in DC or Maryland

April 10, 2005

Radicati On Tech

April 10, 2005

I recently came across the Radicati Market Stats & Industry Commentary and thought it worth sharing.

E-mail

  • In 2005, each email user will have an average of 1.75 mailboxes. This figure will grow to 2.0 mailboxes per user by 2008.
  • MS Exchange revenue is approximately $1.6 billion in 2005.

ATA Washington Summit

April 10, 2005

This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon. As you can see, I will be speaking with Chris Hodges from Noble Systems, Larry Mark from SER, Jason Pace from Stratasoft, and Paul Stockford of Saddletree Research) on Monday, April 18th, 2005.

I will be addressing the future of the contact center with my esteemed panelists. I have lost of creative ideas on this subject and have promised to get my presentation to the ATA by tomorrow. Trouble is, it is an incredibly beautiful day and I am debating playing hooky today.

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