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Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Blogging Panel

March 9, 2005

I had a chance to see the blogging panel at VON. I briefly heard Andy Abramson moderating -- he seemed to do a great job and was dressed as a referee. Talk about playing the part. Very smart idea.

CeBit VoIP News

March 9, 2005

Some CeBit VoIP news. If you can believe it, I have never been to CeBit. I hope to go one day.

M5T's Leading Standards-Based Security Module Integrated into Mindspeed's Comcerto™ Enterprise VoIP Processor to Create Complete Solution

NEWPORT BEACH, Calif., and CeBit, Hanover, Germany - March 9th, 2005 - Mindspeed Technologies, Inc. (NASDAQ: MSPD), a leading supplier of semiconductor solutions for network infrastructure applications, and M5T, Inc, a leading provider of customizable SIP and secure software solutions for real-time multimedia-over-IP communications, announced today the integration of M5T's Session Initiation Protocol (SIP) secure software into Mindspeed's Comcerto integrated voice-over-IP (VoIP) processors to create a complete system-on-chip voice processing solution with carrier-class quality, performance and secured real-time communications.

M5T will be demonstrating its M5T SIP SAFE software on Mindspeed's Comcerto enterprise processor at CeBit 2005, Hall 13, Stand E58 at the Convention Center in Hanover, Germany, from March 10 through March 16.

"Mindspeed's Comcerto processor provides an ideal platform for running M5T's software," said Stefano Genoni, vice president of business development for M5T. "Comcerto provides superior processing power for implementing all of the robust features of our comprehensive solution, and enables our customers to achieve the secured convergence of voice, video and data traffic onto a high-performance IP network."

"The combination of the Comcerto's carrier-class voice quality and scaleable performance with M5T's robust and comprehensive security software creates a superior solution for our customers building next-generation networks," said Steve McClure, executive director of marketing for Mindspeed. "Comcerto's integrated encryption processing engine delivers the speed and horsepower necessary to fully exploit M5T's security software stacks and create a sophisticated, low-cost telecommunications system that is capable of making VoIP calls even more secure today than calls carried over traditional phone networks."

Mindspeed's Comcerto architecture is optimized for VoIP applications with separate signal and packet processors.











Verso and Baypackets

March 9, 2005

Verso Technologies announced that it has selected BayPackets as the provider of IP-based voicemail and unified communications solutions for its service provider customers. Key to the relationship is the scalability of BayPackets' solution, enabling Verso to cost-effectively deliver advanced VoIP services and enhanced applications to tier one, as well as tier 2 and 3 carriers.

Here is a key quote from the release:

"During the vendor selection process, BayPackets demonstrated its ability to support a variety of end points in a multi-switch configuration, a key requirement for Verso's existing customer base," said Steve Langion, Sr. VP of Engineering at Verso Technologies. "In addition, the robustness, scalability and openness of BayPackets' service delivery platform are critical for Verso's customers around the globe. We needed a product that seamlessly integrates with our Class 5 Call Manager, offering an economically viable solution for tier one as well as tier three carriers.



Verisign Financial VoIP

March 9, 2005

I am meeting with VeriSign today at VON and am looking forward to discussing this release. It is amazing to me how vertical companies are getting. This is a solution that could be used in a number of markets but financial was the one VeriSign chose to go after. This is a smart move and it signals to me that the market is maturing enough for companies to start staking claims in subsets of it.

VeriSign® Launches VoIP Solution for Financial Services Industry

Partnership with KGM Circuit Solutions Offers Turnkey Voice and Disaster Recovery Solution for Financial Markets

San Jose, CA.





Quoted Again in the Boston Globe

March 8, 2005

Rich Tehrani Quoted in Boston Globe

March 8, 2005

Sennheiser PXC 300

March 8, 2005

I just purchased -- yes purchased a Sennheiser PXC-300. You see I was sent the PXC 250 for a review and I loved it. Sennheiser asked for it back and as a result I literally suffered on my next plane trip. I can't explain how much more relaxed and alert I was after using Sennheiser's noise-canceling headphones on the plane.

The Killer Service

March 8, 2005

In case you missed the release, here are the official numbers from ITEXPO in Miami. We have officially outgrown every hotel and are now moving the event to convention centers after selling out three shows in a row. To be honest I was caught off guard at not only how fast the exhibitors grew but the attendees. I can't fathom how people from 70 countries found their way to Miami for the ITEXPO Miami show.

March 7, 2005

The hosting market is making a huge comeback as witnessed by this release.

Optivon Selects Tekelec's Application Server to Deploy VoIP Services

SAN JOSE, Calif.--(BUSINESS WIRE)--March 7, 2005--Tekelec (NASDAQ:TKLC), a leading developer of telecommunications products for next-generation fixed, mobile and packet networks, today announced  that Optivon Inc. has chosen the Tekelec 6000 Application Server (formerly the VocalData Application Server) to deploy Voice over IP (VoIP) hosted services in the United States and Latin America.




Optivon's hosted VoIP service, enabled by the Tekelec 6000, provides nationwide coverage including a robust and flexible set of next-generation features and applications. Using Tekelec's robust application server, the operator will create differentiated, value-added VoIP services such as unified communications and personal agent applications that give businesses consolidated control of calls, voicemail and e-mail.
"We reviewed other competitive solutions, and the Tekelec 6000 was the most robust and reliable solution to support the high-impact needs of business customers," said Luis G. Romero, Optivon's CEO. "Tekelec's advanced VoIP applications and superior customer support enables us to offer innovative services to better serve our current customers and attract new clients."


Tekelec's market-leading application server supports the largest number of calls per second and is one the most cost-effective solutions on the market today.

Pingtel SIPxchange

March 6, 2005

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