Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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UN of VoIP

February 28, 2005

According to the Miami Herald, in an article titled Tangled Web Lines (free registration required) ITEXPO had lines of people five-deep at many of the more than 100 booths!

To take a direct quote from the article:

Crowds have exceeded seating at some sessions. And the exhibition hall of service providers, which is open free to the public through today, had lines five-deep at many of the more than 100 booths when they opened Wednesday evening.

I'm speechless and humbled by this awesome praise by the Miami Herald journalists!

As a barometer of our VoIP industry, ITEXPO has shown me that the world is embracing VoIP like never before.







Do Not Call List Hurts MCI

February 28, 2005

MCI (chart) sales recently fell 10% in the 4th quarter. Revenue from consumer and small business customers dropped a full 21%! Long-distance subscriber counts are the reason according to MCI. Perhaps every Vonage user was once using MCI?

Seriously, the company blames its inability to use telemarketing as a reason for their decrees in new customer acquisition.

MCI Selling Low?

February 28, 2005

Last Friday MCI CEO Capellas said in response to MCI shareholders against the Verizon deal, "In Verizon we see a partner that compliments our business," he continued, "We recognize the input of shareholders. We acknowledge receipt of Qwest's proposal and remain respectful to all parties."

Qwest is willing to set a third bid for MCI, even though their latest bid is a billion dollars greater than that of Verizon. The only thing Qwest wants is some respect. They want to talk with MCI.

ITEXPO Wrap Up

February 25, 2005

It has been an incredible week and I can tell you now that the excitement level in VoIP has never been so great. People from over 70 countries came to ITEXPO this week and the attendees were hungry for information. Exhibitors told me that many of these people weren't neophytes. Many had already implemented VoIP and were looking for other voice components such as QoS monitoring to put in their network.

Virus Kills The Presentation?

February 25, 2005

That should read "Amost Kills the Presentation." At some point last night, probably when I was downloading a photo for my presentation around 1:00 AM I caught a nasty virus. My virus scanner called it a Trojan Horse. I didn't write down the name as I didn’t want to get too friendly with it I use AVG AntiVirus and the program got rid of the virus but not immediately. In fact I was somehow stuck in an infinite loop of new IE windows opening up while I was trying to save my PowerPoint Presentation.

Birth of a New Industry

February 25, 2005

The Busiest Show Ever

February 25, 2005

This is a phrase I heard repeatedly at the most successful ITEXPO EVER! Thank you all for coming and making this show such a success. We had an amazingly large audience and exhibitors told me this is the most qualified audience they have ever witnessed at a show while conferees said they were happy with our conference program and appreciate the fact that TMC values their educational experience.

If this ITEXPO is not a barometer of the industry's success and phenomenal growth, I am not sure what is.

Without all of you... Attendees and exhibitors, we can't have great shows so thanks for coming in droves and I am humbled by all the compliments you gave me over the last few days.

My thanks also to the TMC team for working around the clock to help keep up with the demands of this event.

Witness the "Mass of humanity" at ITEXO Miami 2005.







Open-Source Debate

February 24, 2005

What I really love about ITEXPO events is the networking opportunities and how much I can learn in a few minutes of relaxed conversations with colleagues. I had a chance to hang out with close friends and new ones in the industry last night. I got to see Mark Lyons from Vonage for example and noted he is one of the most passionate people in VoIP. He is the VP of Sales -- VAR Channel and was sharing stories of meetings he has had in China and more.

ITEXPO Day 2 Report

February 23, 2005

The exhibit hall was a mob scene tonight. Exhibitors told me this is the busiest show they have ever seen, beating the Internet World events of '99. Thanks to all of you that have made this show such a success and for those of you that told us you learned a great deal at the event.

These shows are all about you, the implementer of VoIP. This I the exact reason why all of my sessions took so many audience questions as your questions are always the best ones.

The Future of IP telephony session tonight was my favorite panel of the show because I got to learn where the industry's going and there was such a great exchange between the audience and the panel.

The audience interaction tonight has convinced me that this session is worth doing again and again.





Standing Room Only

February 23, 2005

Overwhelmed! That is the best word to describe my feeling as I walked through the conference sessions today. Virtually all conferences were standing room only. For example, Toshiba's David Fridley spoke in an IP PBX session that had over 150 people and at the same time there were 500 -- Yes, 500 resellers in the keynote room listening to a panel session I moderated on how to make money in VoIP.

I don't have final numbers but it seems like around 800 people in the conferences this first day so far.

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