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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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BT and Tatara

March 14, 2005

BT chooses Tatara Systems Inc. SIM Authentication technology to form part of a ground-breaking voice-over-WLAN trial in the United Kingdom.

BT is making an aggressive bid to capture marketshare in the dual-mode market for GSM and WiFi. Trial participants will be issued with HP iPAQ 6340 personal digital assistant (PDA) devices, enabled for WLAN and GSM voice connectivity. Initially the trial restricts Wi-Fi access to Adastral Park only but ultimately users will be able to make voice calls over WLAN networks at the office, at home, or at a public hotspot. When out of range of a WLAN network, the user will make voice calls over the standard GSM network.

The Tatara Subscriber Gateway and the Tatara Service Manager Software Developers Kit (SDK), elements of the Tatara Mobile Services Convergence Platform, form a key part of the technology infrastructure that BT is deploying to enable the trial.

W800i and W800c

March 14, 2005

If the future of consumer devices is convergence then take a look at what SonyEricsson is doing as a guide to what the future will look like. Let’s start by saying you’ll want to have lots of memory handy because we are at a point today where you can generate a tremendous amount of megabytes from the camera on one of these babies.

The Sony Ericsson W800 which comes in variants for GSM – W800i and for GSM in China – W800c will be some of the most powerful devices out there and most interestingly they hark back to the heritage of the Sony Walkman. Sony is positioning this device a s serious music player. It plays 15 hours of music while the phone is on or 30 hours when the phone is off.

Wayport and Cingular

March 14, 2005

This in my opinion is the beginning of WiFi telephony taking hold in a so called dual-mode configuration allowing GSM and WiFi telephony calls to be made via a single device. I may be reading into this a bit but this seems inevitable and Wayport is the biggest competitor to T-Mobile hotspots. T-Mobile of course competes with Cingular a fellow GSM network in the US.

WAYPORT AND CINGULAR ANNOUNCE WI-FI ROAMING AGREEMENT IN HOTELS AND AIRPORTS


Cingular to Package Wayport Wi-Fi High-Speed Internet Access with its EDGE High-Speed Data Service

New Orleans, March 14, 2005 – Wayport, the nation’s largest provider of Wi-Fi (802.11 b/g) wireless and wired high-speed Internet access to mobile travelers in nearly 7,000 locations, announced today that it has reached a strategic Wi-Fi roaming agreement with Cingular, the nation’s largest wireless carrier.




ITEXPO Praise

March 14, 2005

We received these nice comments about our Miami ITEXPO recently and I thought they were worth sharing. My sincere thanks to the attendees, exhibitors and TMC team for helping to make this a record-breaking industry event.


"From the time that I first contacted the sales rep (about 6 weeks before the show) to see if there was room for us to exhibit I was impressed with TMC.

Once the conference started, and the exhibit hall opened, our expectations were exceeded on attendee quantity and quality. There were several times that we were overwhelmed by the number of people passing our booth and stopping to talk to us.


P2P VoIP Aastra VentureIP 480i

March 14, 2005

You’ve no doubt heard me praise the concept of p2p VoIP. This is an area of tremendous growth potential in my opinion. One of the players in the space, Nimcat Networks is supplying technology to Aastra Technologies, enabling them, to sell a p2p SMB phone system. The first product of this partnership is the VentureIP 480i.

P2p technology allows these phones to recognize each other and each phone is designed to do some of the work of a traditional PBX, eliminating the need for a central telephony server.

Here are some of the features of the system:
  • Low-cost IP-based telephony system - P2P, VoIP
  • Complete PBX telephony features including : voice mail, intercom / page and auto attendant
  • Eight-line graphic display with six dynamic context-sensitive softkeys
    Premium speakerphone performance
  • Automatic start-up with no configuration required
  • Systems scales set by set - no need to purchase a minimum number of units
  • Completely automated for adds, moves and changes
  • Call control
  • Conferencing
  • Auto-Attendant
Some say this concept will really take off when p2p is embraced by the larger PBX manufacturers.



Keynote in Dallas

March 13, 2005

Interactive Intelligence was nice enough to invite me to keynote at their dual seminars this Thursday, March 17 in Dallas. As you may recall the company is focusing on contact center products while their new wholly owned subsidiary Vonexus will focus on enterprise solutions.

Here are the details of the morning session:

Best Practices for Migrating Your Contact Center to VoIP

Time / Agenda:
8:00 am – 8:30 Registration and Interactive Breakfast
8:30 am – 8:50 Conference Open
8:50 am – 9:20 Keynote – Industry Direction
9:20 am – 9:50 Best Practices
10:00 am – 10:30 Demo
10:30 am – 11:00 Long-term Vision
11:00 am – 11:15 Customer Success Story
11:15 am – 11:30 Hitting Home: Keys to Success


This is how the afternoon shapes up:

The Microsoft-based IP PBX

12:30 – 1:00 pm Registration and Lunch
1:00 – 4:00 pm The Microsoft Based IP-PBX Seminar


Where:

InfoMart Dallas
1950 N Stemmons Fwy
Dallas, TX 75247

As always I look forward to seeing you at the event. I love Dallas, the people are friendly and everything is just plain bigger.






























TMC is Growing

March 13, 2005

The growth rate our company is experiencing is unlike anything I have ever seen in the last 35 years TMC has been in business. Advertising sales in Internet Telephony Magazine doubled last year. They could double again this year. Our most recent Internet Telephony Conference & Expo was an amazing hit...

Bloggers Buy iLawsuit

March 13, 2005

The ruling below is bad news for journalists and bloggers everywhere or just common sense? Is this the first step towards journalists losing their freedom to do their jobs effectively? An even worse scenario is one in which more people will be afraid to share important information with journalists for fear of legal action. The following came from the Electronic Frontier Foundation.

Court Crushes Online Journalists' Rights

EFF Asking California Appellate Court to Intervene
Santa Clara - Today Santa Clara County Superior Court Judge James Kleinberg ruled that an online journalist's Internet service provider (ISP) can be required to reveal the identities of the reporter's confidential sources to attorneys from Apple Computer, Inc. The court rejected a request for an order to protect the confidentiality of these sources and other unpublished materials.

The Electronic Frontier Foundation (EFF), along with co-counsel Thomas Moore III and Richard Wiebe, is representing the journalist, and will be asking the California Appellate Court to intervene.
"We're disappointed that the trial court ignored the Supreme Court's requirement that seeking a journalist's confidential sources be a 'last resort' in civil discovery," said EFF Staff Attorney Kurt Opsahl.







George Ou on ITEXPO

March 12, 2005

ZDNET’s George Ou was nice enough to moderate one of the sessions at ITEXPO a few weeks back titled The Great Open Source VoIP Debate. His open source VoIP article details the session. The panel included Mark Spencer, creator of Asterisk and CEO of Digium; Bill Rich, CEO of Pingtel; and Alan Hawrylyshen, CTO of Jasomi Networks. As George points out, these are some of the key players in the industry.

I attended a dinner with Digium’s founder Mark Spencer where he mentioned IAX is a much simpler protocol than SIP allowing the signaling and payload in a single packet.

Verizon Wireless

March 12, 2005

Is it too much to ask for a Blackberry with bluetooth access? Today I read Tom's blog and I see that T-Mobile devices are improving at lightning speed. The new Blackberry 7290 in fact is an amazing device because it has a brighter screen, has bluetooth and works in 175 countries.

The best Verizon offers is the 7750 which is a good device but it is slow and has no bluetooth. It needs better battery life, a brighter screen and bluetooth that isn't crippled by Verizon. I recently switched to Verizon because their wireless network is superb.

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