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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Verizon Wireless

March 12, 2005

Is it too much to ask for a Blackberry with bluetooth access? Today I read Tom's blog and I see that T-Mobile devices are improving at lightning speed. The new Blackberry 7290 in fact is an amazing device because it has a brighter screen, has bluetooth and works in 175 countries.

The best Verizon offers is the 7750 which is a good device but it is slow and has no bluetooth. It needs better battery life, a brighter screen and bluetooth that isn't crippled by Verizon. I recently switched to Verizon because their wireless network is superb.

Skype Hits One Million Paid Users

March 11, 2005

Amazingly Skype sets new records almost daily. Here is my recent interview with Skype’s Niklas Zennström. Now this… Skype hits one million paid users! More amazingly there are 155,000 users per day.

VoIP 2.0 is Happening

March 11, 2005

Having attended a whirlwind four tradeshows in six weeks I have never been more excited about the future of VoIP -- It's VoIP 2.0. The market is growing so quickly and there are dozens of new product categories and paradigms popping up all the time. Disruptive technologies like VoIP allow markets to go in new directions that aren’t always obvious. I am excited like never before about TMC conferences in general.

Conferees tell me TMC has the best conference offering show after show.

Adtran NetVanta

March 11, 2005

Adtran was synonymous with the CSU/DSU market and in fact they had a virtual monopoly on the space for years. As markets change however companies need to evolve and as the CSU/DSU market slowly eroded, Adtran looked to other areas in which to thrive.

One of these areas it turns out is VoIP. Adtran has a number of products that complement IP PBXes nicely -- their NetVanta series 1000 managed layer 2 Ethernet switches.

Teleo Crash

March 11, 2005

Powell Joins Aspen Institute

March 11, 2005

FCC CHAIRMAN MICHAEL K. POWELL TO JOIN ASPEN INSTITUTE

Washington, DC, March 11, 2005-The Aspen Institute announced today that Michael K. Powell, outgoing chairman of the Federal Communications Commission (FCC), is to become senior fellow of the Aspen Institute Communications and Society Program for a three-month period effective upon his departure from the FCC. Powell, who was honored last year by the Institute with the Henry Crown Leadership Award, is the third consecutive FCC Chairman to join the Aspen Institute following his chairmanship. He will advise the Communications and Society Program on leadership, communications policy, and program activities and operations. Judith Mann will also move from the FCC to the Institute as Powell’s confidential assistant.

“Michael Powell exemplifies the type of leader that the Aspen Institute seeks to attract to our various program and leadership activities,” said Walter Isaacson, President and CEO of the Aspen Institute in announcing the appointment.  “He will add an important perspective to planning our non-partisan forums in communications and information policy – and beyond.”

Shortly after announcing his departure from the FCC, Powell noted: “The Aspen Institute has been an important part of my life, both in its influential communications policy work and in the Crown leadership program.  I look forward to serving as an adviser to this distinguished organization.  I am also grateful for the opportunity to take some time to think about the future.”

Charles M. Firestone, executive director of the Institute’s Communications and Society Program, welcomed Powell’s appointment: “Michael Powell has been an excellent participant in Aspen Institute forums for many years, both as commissioner and as chairman of the FCC.  We are fortunate to have the benefit of his advice and insights in developing new activities and in reinvigorating our ongoing projects.”

Mr. Powell can be reached through his confidential assistant, Judy Mann at judy.mann@aspeninstitute.org or 202-736-1492.

The Aspen Institute Communications and Society Program, one of 18 policy programs at the Institute, convenes non-partisan roundtable forums for leaders and experts to address the foremost policy challenges facing societies around the world as a result of the communications and information revolutions.











Website Slammed

March 11, 2005

SEC Vs. Nacchio

March 11, 2005

Andy on Shows

March 11, 2005

VoIP not Parasitic

March 11, 2005

I hear often that many of today’s VoIP providers are parasitic and I take offense at the term as I believe a parasite is an organism that feeds off a host and offers no benefit. Here is what the good people at Merriam-Webster have to say about the definition of a parasite:

Pronunciation: 'par-&-"sIt
Function: noun
Etymology: Middle French, from Latin parasitus, from Greek parasitos, from para- + sitos grain, food

Something that resembles a biological parasite in dependence on something else for existence or support without making a useful or adequate return

Is this accurate? I know many people that have gotten broadband so they could use VoIP.

For those of you who are biology majors, don’t you agree that symbiotic is a better term for VoIP providers?

Here is what Webster says about the term symbiosis:

Pronunciation: "sim-bE-'O-s&s, -"bI-
Function: noun
Inflected Form(s): plural sym·bi·o·ses /-"sEz/
Etymology: New Latin, from German Symbiose, from Greek symbiOsis state of living together, from symbioun to live together, from symbios living together, from syn- + bios life -- more at QUICK

1 : the living together in more or less intimate association or close union of two dissimilar organisms
2 : the intimate living together of two dissimilar organisms in a mutually beneficial relationship; especially : MUTUALISM
3 : a cooperative relationship (as between two persons or groups) <the symbiosis... between the resident population and the immigrants -- John Geipel>

Notice how in this term there is a relationship where both parties benefit.






















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