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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T Connected Health Foundry Celebrates Success

Earlier today we discussed how some years back IMS provided a platform for carriers to roll out applications. The industry discussed the...

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FixStream: Enterprise-Grade Operational Intelligence Across Hybrid Cloud

Mapping applications and infrastructure across clouds to allow rapid problem resolutionEnterprises continue to add applications, infrastructure and devices and quite often, the...

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Why iPhone X Sales Will be Epic

The iPhone X is priced at $1,000 which is the first time a mainstream phone has an entry-level price with four-digits in...

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SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Speech Recognition Getting Better

May 20, 2005

And they say you can't improve on perfection. Just kidding. Yes, speech recognition levels can always improve (I am looking forward to speech technology translating the Indian telemarketers that call me from English to English). We all know that speech technologies that are extremely accurate are more expensive than others that have lower levels of accuracy.

911 Providers

May 20, 2005

Speech Technologies

May 20, 2005

What are the hottest areas of growth for speech technologies? If the registration database for Speech-World is any indication, the retail and financial markets as well as tier one service providers seem to be the place where speech will make its biggest impact going forward. The volume of calls being received by the companies on our registration list must be immense. I am looking forward to the show in Dallas, TX next week.

Off To The Hospital

May 19, 2005

Percipia Networks

May 19, 2005

AP on VoIP 911

May 18, 2005

After a decade of wrangling between government and the wireless industry, there's still no certainty that when a cell phone is used to dial 911 an emergency dispatcher will automatically know the caller's location or phone number.

Now, with the rise of another new telephone technology, Internet-based calling, officials appear determined to avoid a repeat of that wireless experience, as well as recent incidents where 911 calls from Internet phones went unanswered.

So on Thursday, the Federal Communications Commission is expected to set a firm deadline for providers of the new service - known as VoIP or Voice over Internet Protocol - to deliver the same 911 capabilities as regular phones, the vast majority of which can be located in a crisis.

The expected order, which may allow as little as 120 days for compliance, would follow months of finger-pointing and bickering between VoIP carriers and the traditional local phone companies who own the network connections to the nation's nearly 6,200 "public safety answer points."

"It's an aggressive time frame, but from a public policy standpoint it's understandable why the FCC is being aggressive," said Carol Mattey, a director in Deloitte & Touche LLP's regulatory practice who was deputy chief of the FCC's wireline competition bureau until January.

"The whole wireless 911 mandate just dragged out and dragged out, and policy makers may want to make sure it doesn't get dragged out like that for this new technology," said Mattey, noting that 911 became an issue after many cellular networks were built. "In the wireless situation, you had a whole industry up and running and you had to retrofit systems to make it work. The VoIP industry is relatively in its infancy, so lets make it clear from the beginning that you need to provide 911 rather than going back and jury-rigging something."

It was only with the promise of intervention by new FCC Chairman Kevin Martin that sharp rhetoric has given way to a somewhat more cooperative tone by the opposing camps.

Naturally, both sides are hesitant to sound a politically incorrect note when it comes to public safety issues. Yet there's been a barrage of anxious lobbying at the FCC.

Internet phone carriers, ranging from mainstream leader Vonage Holdings Corp. to hip innovator Skype Technologies SA, are worried the FCC order may stifle the industry's development and ability to compete.















Mediatrix Solves 911

May 18, 2005

Is this new patented product from Mediatrix, a must-have product for all Canadian VoIP providers. And more interesting is this the sort of product that can work in the US – allowing a customer to have PSTN backup for 911 calls? Keep in mind that a phone line in the US must provide 911 service – even if it is an inactive line.

Patented technology, integrated in Mediatrix VoIP residential gateways, allows VoIP service providers to offer subscribers full access to 911 emergency services

Montreal, May 17, 2005 - Mediatrix Telecom, Inc., a leader in Voice over Internet Protocol (VoIP) access technology, today announced its Mediatrix VoIP residential product line complies with recent Canadian Radio-television and Telecommunications Commission’s (CRTC) decision addressing the requirements for VoIP service providers to offer emergency 9-1-1 service.

Indeed, in its decision dated April 4, 2005, the Commission requires VoIP service providers offering fixed VoIP service to grant the same level of 9-1-1 emergency service that is provided by the incumbent telephone companies to their existing customers (either Basic 9-1-1 or Enhanced 9-1-1 service).

Mediatrix integrates a patented technology (Canadian patent # 2303392) in its VoIP residential gateways allowing users to place phone calls over either the Internet network (IP network) or the legacy telephone network (PSTN network). Mediatrix VoIP residential gateways route calls over the IP network while directing emergency calls through the PSTN network.







Symbian TTS From Loquendo

May 18, 2005

Interactive Intelligence Presentations

May 17, 2005

Vonexus and Interactive Intelligence Agenda

May 16, 2005

May 17, 2005 • Washington DC

"Best Practices in the IP Contact Center"

Brought to you by Interactive Intelligence®                                    

8:00 – 8:30 am

Registration & Complimentary Interactive Breakfast                                                           

8:30 – 8:50 am

Welcome and Introduction

Interactive Intelligence and Best Practices in an IP Contact Center 

Paul Weber, VP, Sales, ININ

8:50 – 9:20 am

Keynote - Industry Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

9:20 – 10:00 am

Best Practices in the IP Contact Center    

Network/IT Planning; Clear Plan for Workforce Optimization and Customer Driven Applications  

Peggy Gritt, Senior Director, Global Market Solution, ININ

10:00 – 10:15 am

Break

10:15 – 11:00 am

Customer Interaction Center® (CIC) Live Demo

Tim Passios, Team Lead, Technical Sales, ININ

11:00 – 11:15 am

Customer Success Story

Elaine Looney, COO, ABC Group

11:15  – 11:30 am

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

11:30 am – 1:00 pm

Complimentary Lunch (shares with Vonexus seminar)

“Microsoft-based VoIP:
Improving your Business Communications. Lowering your Communications Costs.”

Brought to you by Vonexus                                     

11:30 am – 1:00 pm

Registration & Complimentary Lunch (shares with ININ seminar)

1:00 – 1:15 pm

Welcome and Introduction

Vonexus and the Microsoft®-based IP PBX

Paul Weber, VP, Sales, ININ

1:15 – 1:45 pm

Keynote - VoIP Insights and Market Direction  

Rich Tehrani, President of Technology Marketing Corporation (TMC®)

1:45 – 2:15 pm

Maximizing your ROI for deployment of an IP phone system  

Brit Vickner, Business Development Manager, Vonexus

2:15 – 2:45 pm

Leveraging Your Investment

Integrated VoIP on the Microsoft Platform  

Brit Vickner, Business Development Manager, Vonexus

2:45 – 3:00 pm

Break

3:00 – 3:30 pm

A Live Look: The Integrated Microsoft®-based VoIP Phone System  

Enterprise Interaction Center® (EIC) Live Demo

Brit Vickner, Business Development Manager, Vonexus

3:30 – 3:45 pm

Real Implementation - Customer Case Study

3:45 – 4:00 pm

Hitting Home: Keys to Success, Questions and Answers

Paul Weber, VP, Sales, ININ

 

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