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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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iPOD Phone

March 11, 2005

Broadband: Not Exactly

March 10, 2005

With all the talk of EVDO lately, one wonders if we are fooling ourselves, touting such technology as a savior for those that need access on the go. On a recent trip to Silicon Valley the show hotel "broadband" was slow beyond compare and working on EVDO was a torture I wouldn't wish on my enemies (not that I have any. I hope :-).

We keep hearing about how broadband is pervasive and getting cheaper and the same stories apply to EVDO. This is all true of course until people try to use these technologies on a large scale.

FMC or Fixed Mobile Convergence

March 9, 2005

As much as I would like to go, I won't make CTIA this year. I have been deluged with product pitches since I am on the press list and most of the pitches seemed boring or just not a fit for my various beats. This pitch seemed exciting so I decided to pass it along. I hope I have some time to touch base with the company because this seems really interesting.

I will be honest, I never heard of fixed-mobile convergence but am happy there is a new telecom acronym for my IP Telephony Dictionary BTW if you purchased the new edition released at ITEXPO Miami expecting this term to be in there, no refunds.

Tekelec and Siemens optiPoint

March 9, 2005

Blogging Panel

March 9, 2005

I had a chance to see the blogging panel at VON. I briefly heard Andy Abramson moderating -- he seemed to do a great job and was dressed as a referee. Talk about playing the part. Very smart idea.

CeBit VoIP News

March 9, 2005

Some CeBit VoIP news. If you can believe it, I have never been to CeBit. I hope to go one day.

M5T's Leading Standards-Based Security Module Integrated into Mindspeed's Comcerto™ Enterprise VoIP Processor to Create Complete Solution

NEWPORT BEACH, Calif., and CeBit, Hanover, Germany - March 9th, 2005 - Mindspeed Technologies, Inc. (NASDAQ: MSPD), a leading supplier of semiconductor solutions for network infrastructure applications, and M5T, Inc, a leading provider of customizable SIP and secure software solutions for real-time multimedia-over-IP communications, announced today the integration of M5T's Session Initiation Protocol (SIP) secure software into Mindspeed's Comcerto integrated voice-over-IP (VoIP) processors to create a complete system-on-chip voice processing solution with carrier-class quality, performance and secured real-time communications.

M5T will be demonstrating its M5T SIP SAFE software on Mindspeed's Comcerto enterprise processor at CeBit 2005, Hall 13, Stand E58 at the Convention Center in Hanover, Germany, from March 10 through March 16.

"Mindspeed's Comcerto processor provides an ideal platform for running M5T's software," said Stefano Genoni, vice president of business development for M5T. "Comcerto provides superior processing power for implementing all of the robust features of our comprehensive solution, and enables our customers to achieve the secured convergence of voice, video and data traffic onto a high-performance IP network."

"The combination of the Comcerto's carrier-class voice quality and scaleable performance with M5T's robust and comprehensive security software creates a superior solution for our customers building next-generation networks," said Steve McClure, executive director of marketing for Mindspeed. "Comcerto's integrated encryption processing engine delivers the speed and horsepower necessary to fully exploit M5T's security software stacks and create a sophisticated, low-cost telecommunications system that is capable of making VoIP calls even more secure today than calls carried over traditional phone networks."

Mindspeed's Comcerto architecture is optimized for VoIP applications with separate signal and packet processors.











Verso and Baypackets

March 9, 2005

Verso Technologies announced that it has selected BayPackets as the provider of IP-based voicemail and unified communications solutions for its service provider customers. Key to the relationship is the scalability of BayPackets' solution, enabling Verso to cost-effectively deliver advanced VoIP services and enhanced applications to tier one, as well as tier 2 and 3 carriers.

Here is a key quote from the release:

"During the vendor selection process, BayPackets demonstrated its ability to support a variety of end points in a multi-switch configuration, a key requirement for Verso's existing customer base," said Steve Langion, Sr. VP of Engineering at Verso Technologies. "In addition, the robustness, scalability and openness of BayPackets' service delivery platform are critical for Verso's customers around the globe. We needed a product that seamlessly integrates with our Class 5 Call Manager, offering an economically viable solution for tier one as well as tier three carriers.



Verisign Financial VoIP

March 9, 2005

I am meeting with VeriSign today at VON and am looking forward to discussing this release. It is amazing to me how vertical companies are getting. This is a solution that could be used in a number of markets but financial was the one VeriSign chose to go after. This is a smart move and it signals to me that the market is maturing enough for companies to start staking claims in subsets of it.

VeriSign® Launches VoIP Solution for Financial Services Industry

Partnership with KGM Circuit Solutions Offers Turnkey Voice and Disaster Recovery Solution for Financial Markets

San Jose, CA.





Quoted Again in the Boston Globe

March 8, 2005

Rich Tehrani Quoted in Boston Globe

March 8, 2005

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