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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Sonos BOOST, For Music in Tough to Reach Places

I’ve been using Sonos as an in-home streaming solution for many years and since it relies on WiFi it provides infinite levels...

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IOT tests do NOT tell the whole story

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want...

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Notes from Connections 2014 Part Deux

More notes from BSFT Connections 2014 in the desert by friends of my at the show. These notes are from ANPI's...

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Notes from Connections 2014

Broadsoft Connections kicked off with the usual festivities yesterday including a pool party and a summer fashion show. This morning it...

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Tidbits of Telecom and Other News

Makes you think, right? It also makes me think that regulations hold back some innovation. AirBnB, Uber and Tesla Motors challenge...

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Microsoft CEO Raise Controversy: What's Not Being Discussed

Microsoft CEO Satya Nadella when asked how women should ask for a raise said they shouldn’t… Specifically he said: It’s not really...

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SIPconnect

February 13, 2005

I’ve known Broadsoft’s Scott Wharton for years and after a good while discussing Broadsoft’s development of sophisticated hosting platforms, our conversations have transitioned from technology and applications to deployment. In the last few weeks for example the following customers were announced by Broadsoft:

Cbeyond, McLeodUSA, iiNET, and XO Communications.

These are some impressive wins. In addition to selling product the company has been busy trying to get the industry to rally around specs to interconnect CPE equipment with hosted services.



Evan Koblentz on TV

February 13, 2005

So I’m watching TV this morning and listening to the reporter talk about vintage computers and how they are going for at auction. Being the geek that I am I had to listen further. A few minutes into the BusinessWeek program they introduce none other than Evan Koblentz, the editor of a weekly newsletter on vintage computers.

Evan was the first ever TMC Labs Engineer Tom Keating, the Labs founder ever hired. TMC Labs was the first in-house testing lab in a publishing company focusing on communications.

Yellow Pages Scam

February 13, 2005

Please be careful when doing business with any company claiming to be the Yellow Pages. There seem to be dozens of these companies masquerading around as the actual Yellow Pages that we all grew up with. I have Seen yellow pages Inc., True Yellow pages and countless others.

Apparently there is no law stopping people from starting companies with the name Yellow Pages, designing a logo that looks like the traditional Yellow pages and sending out invoices and other direct mail to try to get money from people that will confuse the two.

Case in point, I know someone who recently received a check from the Yellow Pages and cashed it. What they didn’t realize was the fine print on the back of the check that said they now owe almost $200 for a useless Internet listing.

Don’t fall for this scam.

Reselling VoIP

February 13, 2005

I’ve known Citel’s Mike Robinson for a while and he has never been so enthused as the most recent chat I had with him about Citel’s future after the MCK acquisition. MCK was a very strong company in the 1999-2000 era. They sold remote access solutions and were well-respected in the industry. During the “crash,” they fell off the face of the earth it seemed.

VoIP Network Readiness

February 13, 2005

Tadiran and Sprint

February 13, 2005

Recently I witnessed how a service provider can work with an equipment manufacturer to differentiate themselves and their offering to do things that other companies without the same types of ties can’t easily do. Sprint is working closely with Tadiran selling IP based telecom systems. With a new SIP server coming later this year the two will be able to enable remote video monitoring via the PBX as well.

I saw a sleek ZyXel WiFi telephony phone and a proprietary wireless phone working with the Tadiran PBX. All of these solutions by the way are sold under the Sprint IPX brand of products and can be sold only by Sprint authorized dealers.

Audi A6

February 12, 2005

I recently rented a car from Hertz and can’t believe how much they charge these days. This latest rental was botched pretty bad due to Hertz mistakes and I probably wasn’t the most pleasant customer to deal with as I was late and about to miss a meeting. The agent behind the desk upgraded me to an Audi A6. I didn’t like it at first but it grew on me quickly and I loved the car after a few days.

Sideways

February 12, 2005

So I saw Sideways last night. I don’t know what it was about before I saw it and am not sure I know more now. The movie might have been an insightful look inside the human soul or the comparison of vastly different personalities thrown together in the giant salad bowl of life.

Or perhaps it was just a stupid movie that I tried endlessly to understand. I am not sure if I was bored during the movie or perhaps trying to figure out why it was made.

Netcordia NetMRI VoIP Analysis Module

February 12, 2005

I recently met with Netcordia and learned about their VoIP Analysis Module that works with their NetMRI product. The product does active testing, QOS analysis and can make a path diagnostic chart showing you where the problem areas are. It can tell you if QoS policies are not enabled for example.

It can tell you about jitter, packet loss and other variables you need to know when managing VoIP in your network. The program uses SNMP to capture MIB data from devices across call paths.

The cost for the product is $25k for 200 routers and switches and 5,000 interfaces



QoS and monitoring ar hot areas in VoIP now.

Inter-Tel Embargo

February 12, 2005

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