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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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The Killer Service

March 8, 2005

In case you missed the release, here are the official numbers from ITEXPO in Miami. We have officially outgrown every hotel and are now moving the event to convention centers after selling out three shows in a row. To be honest I was caught off guard at not only how fast the exhibitors grew but the attendees. I can't fathom how people from 70 countries found their way to Miami for the ITEXPO Miami show.

March 7, 2005

The hosting market is making a huge comeback as witnessed by this release.

Optivon Selects Tekelec's Application Server to Deploy VoIP Services

SAN JOSE, Calif.--(BUSINESS WIRE)--March 7, 2005--Tekelec (NASDAQ:TKLC), a leading developer of telecommunications products for next-generation fixed, mobile and packet networks, today announced  that Optivon Inc. has chosen the Tekelec 6000 Application Server (formerly the VocalData Application Server) to deploy Voice over IP (VoIP) hosted services in the United States and Latin America.




Optivon's hosted VoIP service, enabled by the Tekelec 6000, provides nationwide coverage including a robust and flexible set of next-generation features and applications. Using Tekelec's robust application server, the operator will create differentiated, value-added VoIP services such as unified communications and personal agent applications that give businesses consolidated control of calls, voicemail and e-mail.
"We reviewed other competitive solutions, and the Tekelec 6000 was the most robust and reliable solution to support the high-impact needs of business customers," said Luis G. Romero, Optivon's CEO. "Tekelec's advanced VoIP applications and superior customer support enables us to offer innovative services to better serve our current customers and attract new clients."


Tekelec's market-leading application server supports the largest number of calls per second and is one the most cost-effective solutions on the market today.

Pingtel SIPxchange

March 6, 2005

VoIP on the Trading Floor

March 6, 2005

It may be a bit early for VoIP to be the primary communications medium on trading floors according to this article. This has been an interesting weekend in VoIP history as Vonage had problems with their network yesterday (an article from last summer on a Vonage outage) and today there are reports that Lingo may be having trouble with their service. Generally speaking when multiple service providers have network issues around the same time, you look to a common provider that both companies rely on as the culprit. That doesn't seem to be the case in this instance as Vonage blamed the outage on a software upgrade.

VoIP by its very nature is more complex than the PSTN and I'd venture to say that most VoIP service providers are less than 40 months old.

RSS/XML VoIP, Cisco, Etc

March 5, 2005

Even though TMCnet has probably the most flexible RSS feeds I have seen allowing you to get a feed on any term you want, we decided to put up an RSS page that encompasses some of the areas we cover. There are XML feeds on IP telephony, IP PBX, VoIP, Avaya, Cisco, Speech Recognition, etc. We picked some of the more popular terms that people choose.. Admittedly there are some companies on this page that probably shouldn't be here but consider this a beta and feel free to send us suggestions on how we may improve the page or our site in general.

Vonage Service Down

March 5, 2005

TMCnet in Spanish

March 5, 2005

LNP Issues

March 5, 2005

I received this e-mail today and I unfortunately don't have any answers regarding LNP. It is a problem that I hear many complaints about. At our last ITEXPO in Miami many people asked me the same question. I think the FCC should ensure that numbers port quickly or impose fines like the one they recently levied against a phone company restricting VoIP calls.

IMO the fines should be levied after seven days of a number not porting and cost the provider $50 for every day the consumer has to wait.

Over 6,000 at ITEXPO Miami

March 4, 2005

If you want to see the massive crowds at ITEXPO – the talk of the industry, please check out this video. Yes the video quality stinks but its optimized to play quickly. We may improve the quality next week. We had over 6,000 people at the event making this the largest Internet Telephony Conference & Expo TMC has ever produced.

March 4, 2005

VoIP mobility Is a hot theme these days and you can see how companies are coming together to make it happen. I am hearing about this trend from Nortel, Avaya and others. It is also the theme of the March Issue of Internet Telephony Magazine which is in the mail.

Nortel and SIPquest bring SIP-based multimedia services to wireless devices

Phase-one to add Presence, Instant Messaging, and network-based directory and call logs.

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