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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Open Letter to LinkedIn

What started as a neat online rolodex evolved into a business networking site, but now is a lousy version of Facebook....

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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to...

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ITW and the Importance of Services

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in...

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All About the API: The One Developer Event You Need

OK, I am going to start off by taking back the headline of this post... There isn't one of anything you need....

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API of the Week: Use Flowroute to Access the Multibillion Dollar Telecom API Space

Flowroute is one of the companies in technology that “gets it” when it comes to APIs. Yes, I know APIs aren’t new…...

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API of the Week: Vidyo APIs Add Value All Around Us

If you want your company to have a tremendous valuation, make it an integral part of a platform which allows others to...

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The Growing Importance of VoWiFi Beyond VoLTE

Last week, I wrote about the importance of VoWiFi as an extension to the VoLTE strategy.  When you look at the chart...

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Mio 136 GPS

March 22, 2005

Mio just introduced the Mio 136 GPS navigation system. This device is not only a GPS device but is also a MP3 player. The device comes with a million points of interest, and categories of restaurants, gasoline stations, lodging, ATM's and banks, airports, and more. In categories, users can filter by name or type.

Vonage Sued in Texas

March 22, 2005

RCN Joins Voice Peering Fabric

March 22, 2005

CompTel on Level 3

March 22, 2005

I had a chance to speak with CompTel/ALTS to get their comments on the Level 3 decision to withdraw forbearance petition. As you recall, the petition sought FCC clarification on the regulatory status of voice over Internet protocol (VoIP).

According to Jonathan Lee, senior vice president, regulatory affairs CompTel/ALTS

"It is unfortunate for Level 3 and the entire community of VoIP service providers that the previous FCC leadership was unable to reach a consensus on this critical issue, despite having the full allotment of time allowed to consider the forbearance petition.

With the change of leadership at the FCC coming so close to the deadline for action on the petition, CompTel/ALTS believes Level 3 made a prudent decision to withdraw its petition at this time. With this decision, the new FCC will not be forced to rush to a hasty judgment and will have a fair opportunity to consider the various policy ramifications of the questions on which Level 3 seeks clarity.





Lingo Phone Problems?

March 22, 2005

Seems unusual that VoIP service wouldn’t work with certain phones but this is what I read in the VoIP forum today. The post is titled Lingo has problems with certain phones:

I found this the hard way, ordered the service only to find out that certain digital phones are not compatible with Lingo. I have a Motorola MD481 phone. They problems with certain Panasonic and Uniden phones.

Gryphon Tackles Do-Not-Call

March 22, 2005

Gryphon Networks, announced today its integrated management platform called the Integrated Compliance and Contact Management Platform (ICCMP). The platform is designed to help customers achieve regulatory compliance, increase sales productivity, improve marketing effectiveness and tap into new markets, thereby creating a competitive advantage. In this case the regulatory compliance has to do with the do-not-call list.

"The ability to maintain compliance and at the same time fully leverage marketing and sales investments to most productively implement direct sales campaigns has proven to be an enormous challenge for most companies in an increasingly restrictive and complex regulatory environment," said Keith Fotta, CEO and president of Gryphon Networks. "What we offer is a unique value proposition encompassing a fully integrated modular and network-delivered platform solution suite that achieves both objectives, while enabling companies to fully saturate existing markets and tap into new markets, thereby creating a distinct competitive advantage."

Gryphon Networks' platform solution eliminates compliance risk and enables companies to replenish lost qualified prospects with patented, automatic preference management technology.



IPCC Congratulates FCC's Kevin Martin

March 22, 2005

Veraz in Call Centers

March 22, 2005

Veraz announced it has a call center compression solution using VoIP. The solution is based on Veraz’s I-Gate 4000 family of media gateways that can compress at ratios up to 12 to 1 for voice, enabling major savings in bandwidth costs while maintaining high toll-quality voice expected by multi-national corporations. Moreover, internal redundancy features guarantees the continuation of voice calls, fax and modem traffic under any network or system failure offering with five-nines system availability demanded from carrier-grade systems. Finally, the in-band management of the multi-site I-Gate 4000 gateways from a centralized site allows for significant savings on operational costs.

Why this is important? Veraz is company that also focuses on service providers.

Vonage Blocked Again!

March 22, 2005

No details are being given but Vonage is being blocked again. I’ve mentioned this sort of problem as a major concern of mine in the past and I hope the FCC really gives it to service providers that play dirty. My bigger concern is service providers playing with packets just a bit. Not enough to block but to inherently affect the voice quality of Vonage, Skype and others.

Level 3 Withdraws Petition

March 22, 2005

Yesterday Level 3 withdrew its forbearance petition. As you may recall the petition was originally put forward as a way to ensure that Level 3 would not have to pay access charges for terminating certain types of VoIP traffic (read more on the Level 3 FCC Buzz Page).

Recently Kevin Martin (Kevin Martin buzz page) became head of the FCC and as such there seems to be a level of anxiety as  to what the response will be. According to Level 3’s CEO, Jim Crowe, "Level 3 has withdrawn the petition in deference to the Commission. Given the appointment of new leadership only three business days before the statutory deadline for ruling on the petition, we determined it was inappropriate to ask the agency to resolve this important issue in the timeframe required by law.

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