Communications and Technology Blog

10 Lessons from Volleyball, Part 2

By Peter on Thursday, May 23

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

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Tagged sales, strategy, volleyball

CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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Tagged hosted pbx, itexpo, mergers, phone system, RMM

ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Tagged amazon, cloud computing, data center, ec2, infiniband, interop, profitbricks, public cloud, technology

Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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Tagged Alcatel-Lucent, big data, customer care, KPIs, network monitoring, procativecare | Responses

10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Tagged hiring, strategy, volleyball

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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Tagged emerging threats, interop, malware, security

NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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Tagged bss, carrier, ericsson, huawei, interoperability, nfv, nokia siemens networks, nsn, oss, sdn, software telco

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Gmail Improves

July 20, 2004

Gmail has only been around for a few months and already its improving. Recent features include the ability to import contacts from Outlook and Yahoo! as well as the ability to add an autosignature. Finally there is support for the Safari browser that runs on the Macs OS X. In a recent article about Gmail, I put my Gmail address on the internet to see how good Gmails spam filters are. That was on June 1st.

I received this excellent e-mail today regarding VoIP regulation.

July 17, 2004

It was too good not to post. Re: VoIP Regulation is NOT a Deal-Breaker for VoIP Adoption By Rich Tehrani, Group Editor-in-Chief, INTERNET TELEPHONY magazine. Dear Mr. Tehrani: I couldn't help but call my high school son and daughter to show them this shameless propaganda for your advertisers. Your assertion that we, the end users, should focus mostly on features and capabilities rather than cost does a huge disservice to even your primary audience (the telecom vendor community). Do you not realize that regulatory red tape and parasitic fees/ taxes limit the entire market? One glance at DSL in the US vs. elsewhere in the world should convince you.

I received this excellent e-mail today regarding VoIP regulation.

July 17, 2004

Very Foolish Move Intel

July 1, 2004

I just received this letter to Intel from my cousin Terry:

I just received this letter

July 1, 2004

I just received this letter to Intel from my cousin Terry:

Microsoft Makes use of largest Human Organ

June 28, 2004

My fifth grade science teacher taught us that skin was the largest organ in our body. Finally, us geeks will be able to use all that space for something useful. Radio Shack sells a really interesting home-automation system named Plug 'n Power that uses your in-home wiring as a bus allowing you to control electrical devices throughout the house. Basically, the system piggybacks frequencies on top of the signal in your wires to communicate between devices. Microsoft takes this one step further by allowing you to use your skin as the bus. In a recent patent filing, number 6,754,472 they mention that a variety of devices have redundancy or in other words, watches, radios, pagers and PDAs all need speakers.

My fifth grade science teacher

June 28, 2004

Why we Need Wimax

June 15, 2004

I recently wrote an article about why we need WiMAX... It is in everyone's best interest to make it a success. TMC is doing its part. We recently launched WiMAXcon; an event collocated with our Fall Internet Telephony Conference in LA. The specific dates of WiMAXcon are October 6-7. VoIP will be a killer app for WiMAX and the collocation of these events makes infinite sense. If you are a service provider looking to offer wireless access or VoIP - you need to be at this event! I hope to see you there.

Comments

I recently wrote an article

June 15, 2004

A Bachelor Party and Wireless Store

June 11, 2004

Recently I had a bachelor party in Las Vegas for a good friend followed by a speech at the Concerto User Group Meeting on Monday morning. If you get a chance to stay at The Hotel at Mandalay Bay, you should give it a shot. Very nice accommodations More like a W hotel in Manhattan. The level of snootiness is high however.

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