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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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2 VoIP Articles

January 18, 2005

BroadVoice 800 Numbers

January 18, 2005

One day 800 numbers won't mean anything as we will all have VoIP and cell phones with unlimited calling plans. In the present, 800 numbers are enhanced service offerings that VoIP service providers use to lure customers. I suppose toll-free numbers are about as commoditized as  a service as there is so I am not surprised to see it as a victim of a price war. Whereas Vonage will charge you $4.99/month for this service with 60 minutes of free long-distance bundled in, BroadVoice charges you $1.95/month for the same service.

Supreme Court Decides on Broadband

January 18, 2005

Important news on the US Supreme Court and their decision on broadband services. As the release says, this ruling could have an extremely negative effect on the business of providing VoIP services and service providers in general. Hopefully at least one of the justices is a Vonage user. If not, surely Skype

Release:

Local CLEC Provides VoIP

January 18, 2005

A local CLEC (to TMC anyway ) becomes a VoIP service provider.

excerpt:

eLEC's VoX Deploys Packet Telephony Technology and Begins Offering VoIP Services Nationwide

WHITE PLAINS, N.Y.--(BUSINESS WIRE)--Jan. 18, 2005--eLEC Communications Corp. (OTCBB:ELEC), a local telecommunications company in White Plains, NY, today announced that its wholly-owned subsidiary VoX Communications has successfully deployed its packet telephony technology, and is now offering local and long-distance residential and business Voice Over Internet Protocol (VoIP) service nationwide.

In addition, Chairman and President of the International Packet Communications Consortium (IPCC) Michael Khalilian welcomed participation and membership of eLEC to the IPCC saying, "eLEC has a unique status among CLECs by having traditional TDM networks in addition to VoIP platforms and service offerings." The IPCC is the industry's leading international association dedicated to advancing the deployment of VoIP and packet communications technology.

Mobile Phones To Control PCs

January 18, 2005

Military VoIP

January 18, 2005

Emprix Improves Nortel's MPS 1000

January 18, 2005

Any product that keeps customers happy is a something worth investigating. In this case, Empirix has developed a product that monitors Nortel IVR systems and helps them become more efficient and keep customer service at it s peak.

 

EMPIRIX LAUNCHES NEW SOLUTION TO HELP COMPANIES MANAGE AND IMPROVE PERFORMANCE OF NORTEL NETWORKS MPS 1000

OneSight for Contact Centers now combines automated voice transaction monitoring with built-in knowledge of Nortel MPS environments to help organizations identify potential problems faster, and shorten mean-time-to-repair

BEDFORD, Mass. - Jan. 18, 2005 - Empirix® Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, today launched a new solution to help companies manage and improve the performance of Nortel Networks MPS 1000 interactive voice response (IVR) platforms.



Telecom Ad Spending Increases

January 18, 2005

Cbeyond Does VoIP in Chicago

January 18, 2005

Cbeyond will provide VoIP service to Chicago businesses. Focusing on primarily small business, they will be adding Chicago to the other markets they serve such as Atlanta, Dallas-Fort Worth, Denver and Houston.

Release:

Cbeyond Communications Enters Chicago Market VoIP Provider Specializes in Small Business Needs

CHICAGO--(BUSINESS WIRE)--Jan. 18, 2005--Cbeyond Communications announced today that it has begun offering its integrated Voice and broadband Internet service to small and medium businesses in Chicago, Illinois.

Deloitte Top Telecom Trends

January 18, 2005

A good overview of what is happening in telecom, this telecom trends report is quick read and focuses on VoIP, WiMAX, and RFID.

Excerpts:

Deloitte's Technology, Media and Telecommunications (TMT) industry group today announced its predictions for the global telecommunications industry in 2005, forecasting a year of significant milestones, as well as difficult questions. "Fixed operators will continue to reap the benefits of superior voice quality and reliability in 2005, generating billions of profitable voice minutes over the course of the year. However, they will face increasing challenges from low-cost operators, mobile operators and Voice over IP (VoIP).

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