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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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May 8, 2005

Tom Keating got me hooked on Avant Broswer over a year ago so when he writes about his thoughts on Firefox vs. Avant Browser in a post titled FireFox Tabbed Browsing, I had to read his thoughts on the topic. What makes me so interested in this saga is the fact that I am getting hammered by spyware and other garbage that keeps infecting my computer via Internet Explorer. At some point I am either going to switch to FireFox or get a beta of the new MS browser I am hearing so much about.

There was a time that Microsoft would develop a product, gain 90+% market share and then rest on its laurels.

Eliminate Spyware

May 8, 2005

This may be the best response to one of my posts. The following was a response to my Spitzer Spyware Suit I am not a lawyer but these ideas to eliminate spyware seem like they have merit and if there are any lawyers out there in cyberspace reading this blog, please opine on if these ideas make sense. Until then, I hope this excellent response helps stamp out spyware forever.

I don't understand why everyone does not take advantage of their local small claims court to sue spyware companies. The process is pretty simple.

More VoIP URLs

May 8, 2005

More recent VoIP URLs. The best of the bunch will have to be registered to Champion in Marietta South Carolina, US. is an interesting one as well and although the site the site that feeds me with these URLS, tells me it is taken, it does seem available.

Speech-World Attracts Top Companies

May 6, 2005

Gore Gets Internet Award

May 5, 2005

Love him or hate him, he helped popularize the Internet with his use of the term “Information Superhighway” on national TV. It was around the time he made this speech that the Internet took off. Gore spoke at a past TMC event and made light of the whole “Inventing the Internet” situation. This was right after he lost the presidency to Bush. The audience was surprised at how loose and relaxed he was in person as opposed to TV.

Wynn Las Vegas

May 4, 2005

I went to an Avaya reception tonight and after a few minutes of listening to an eloquent VP of Avaya, Steve Wynn took the stage to speak to the crowd about how his hotel Wynn Las Vegas will excel in service and in fact have better customer service than any other hotel on the planet. Wynn has quite a stage presence (yet there was no stage) and I came away from the experience humbled. I am very grateful to have listened to him speak for 10 minutes and I have a much deeper appreciation for what Wynn is trying to accomplish with his new hotel.

Amazingly, the service level he speaks of seemed evident in the wait staff and other hotel workers I came in contact with.

One wonders how these new hotels get customers. It seems that the more hotels they build in Vegas, the more people come.

The VoIP Security Session at Interop

May 3, 2005

My security session went very well today at Interop. I think the audience got a lot out of it as there were lots of good questions. MediaLive is selling tapes to the session if you are interested. The vital stats are as follows: 60 people were in the room.

Netrake and Level 3

May 3, 2005

Spirent Triple-Play

May 3, 2005

With all the talk of providing triple-play services, it makes sense that Spirent would make a “play” (pun intended) for this space. Let’s face it, voice, video and data over single pipe is possible but when you consider that just carrying voice over IP on a small scale can be a challenge, what happens when ten thousand or millions of subscribers need simultaneous triple-play services. A testing solution makes a great deal of sense to deploy as you roll-out your services to the masses.


System Tests Triple-Play Application Performance Along With QoS, SIP, IPsec Security and IPv4/6 Performance on a Per-Port Basis at Real-World Scale

LAS VEGAS - May 3, 2005 - Spirent Communications™ (NYSE: SPM; LSE: SPT), today announced the release of Avalanche 7.0, a test suite designed to validate the readiness of the IP infrastructure equipment for triple play services.

Avalanche 7.0 features real-world user and triple play traffic emulation along with automation flexibility to test multiple dimensions of the network. This includes the testing the capacity and functionality of both the network and network devices.


May 3, 2005

It should come as no surprise that a company with a name Psytechnics is a strong engineering company. This is certainly not a marketing company with hollow technology under the covers, these guys really know their stuff and in this case the stuff is VoIP quality. A spin-off of BT, the research division went off on its own to strike it rich.

The company makes its living checking to see how jitter and latency are perceived by our ears. You know those MOS (mean opinion scores) ratings that tell us how good voice sounds?

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