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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Quintum VoIP Giveaway

January 31, 2005

VoIP Equipment gets expensive so when you can win $25,000 worth of it it makes sense to slow down and pay attention. TMC teamed up with Quintum to sponsor this giveaway. We sent this e-mail today on how you can win:

This is your last chance to have Quintum Technologies, Inc. and TMC's INTERNET TELEPHONY magazine make your VoIP project a $25,000 reality!

The possibilities are endless - imagine how many offices, call centers or Internet cafes you can VoIP-enable with $25,000 worth of Tenor MultiPath switches!

All entries must be postmarked no later than January 31, 2005.



Nuvio Chases Level3

January 31, 2005

Recently I discussed Volo Communications going after Level 3's old customers. Now Nuvio is using this approach:

NUVIO ANNOUNCES SPECIAL HOSTED IP-PBX OFFERING FOR LEVEL 3 PARTNERS

Overland Park, Kan., January 31, 2005 -- Nuvio Corporation, a leading provider of Voice over Internet Protocol (VoIP), today announced an offering specifically for Level 3 partners that were selling the company’s (3)Tone Business product, its wholesale hosted-PBX service, which will be phased out in June.  Nuvio is providing a package that allows Level 3’s partners to switch to its NuvioCentrex service, the company’s full-featured hosted IP-PBX solution, offering the same terms and conditions granted by Level 3, along with one month’s free service. 

SBC Shouldn't Buy AT&T?

January 31, 2005

It is obvious that telecom pricing is in a declining state. Credit VoIP and wireless carriers for this. Many analysts say consolidation is necessary in a market with declining pricing. Motley Fool has an interesting article about why the SBC/AT&T merger doesn't make sense.

AT&T, SBC Update

January 31, 2005

I had a chance to speak with Gary Morgenstern over at AT&T and I am told that during the conference calls I missed today there were some nice comments made by SBC management about CallVantage. Gary in no way implied the brand would stay or not but was just passing this along to me. There has been speculation that the AT&T brand might disappear and while it is too premature to dispel such rumors, receiving compliments on CallVantage in an SBC/AT&T conference call is a good sign. Personally I believe the CallVantage brand  is very strong and it would be a shame to see it go.

Broadband Tax: Why I Am For It

January 31, 2005

Many in the VoIP industry are sick and tired of having to deal with every state wanting to tax, regulate, and/or kill VoIP. It is ridiculous. Really. I have long advocated taxing all broadband connections and not discriminating between what applications run on such pipes.

Linksys WRT54GP2 and RT31P2

January 31, 2005

Linksys put out a press release for the London market touting new VoIP hardware. One of these devices is the WRT54GP2 which is a 802.11G router with 2 phone ports and the other is the RT31P2 which is a plain router with 2 phone ports. Without question, this is the exact sort of announcement that the VoIP market needs. I say this because having VoIP and WiFi used to mean having 2 devices which means 2 layers of NAT and 2 administrative interfaces.

VoIP Inc. Interview

January 30, 2005


VoIP Inc. is a conglomerate in VoIP. They are in retail, wholesale, wireless and business communications systems. If you really want insight into the future of VoIP, you would do well to get these insights from the CEO of such a company.


Democracy in VoIP

January 29, 2005

While I watch the historic election in Iraq I wonder to myself if we realize the same thing is happening in the communications world. VoIP providers are really providing democratic communications by bypassing the "monarchies" of incumbent phone companies throughout the world. Even with deregulation, if you didn't own the pipes you couldn't really get full access to customers. Sure, wireless networks allow ways around this limitation but many of these companies are still owned by incumbents.

Mesh Networks

January 29, 2005

Mesh networks make a great deal of sense to me. The ability to drop wireless nodes into any environment and set up a fully functioning network is something that seems so logical that  I can't imagine doing it any other way. Here is a release from a company that claims to have made a mesh networking breakthrough via the use of three radios.

Release:

USA Today Does VoIP

January 28, 2005

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