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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AirHopper: Even Air-Gap Networks are Not Secure

It’s a good time to be in the Cybersecurity business. Quite often, highly secure computers are disconnected from the outside world so...

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The era of the hardware-based media server is over -scaling software-based media servers

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these...

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Brochures

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10 Reasons Why Microsoft is Winning

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a...

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Recognizing the Similarities Between WebRTC and VoIP

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V.  When I last gave a keynote at...

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Invisible is Good Design

The whole idea of being a technology provider is that you make the technology invisible to the customer. They just have...

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VDSL and Vectoring are Important Parts of Broadband Deployment

By: Wendy Zajack, Dir. Product Communications, Alcatel-Lucent

From original on Alcatel-Lucent corporate blog

A few months ago our home WiFi slowed to a crawl. At first we thought it was a temporary thing, but after my son ran a diagnostic there was a problem with our high-speed broadband.  

While the technician was fixing it, he mentioned that for an extra $10 a month we could get a faster plan.  Living in the US we already (in my opinion) pay enough for our monthly broadband package so I immediately said ‘no.’ But I told my kids that IF they wanted to pay for it … we would consider it.

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2 VoIP Articles

January 18, 2005

BroadVoice 800 Numbers

January 18, 2005

One day 800 numbers won't mean anything as we will all have VoIP and cell phones with unlimited calling plans. In the present, 800 numbers are enhanced service offerings that VoIP service providers use to lure customers. I suppose toll-free numbers are about as commoditized as  a service as there is so I am not surprised to see it as a victim of a price war. Whereas Vonage will charge you $4.99/month for this service with 60 minutes of free long-distance bundled in, BroadVoice charges you $1.95/month for the same service.

Supreme Court Decides on Broadband

January 18, 2005

Important news on the US Supreme Court and their decision on broadband services. As the release says, this ruling could have an extremely negative effect on the business of providing VoIP services and service providers in general. Hopefully at least one of the justices is a Vonage user. If not, surely Skype

Release:

Local CLEC Provides VoIP

January 18, 2005

A local CLEC (to TMC anyway ) becomes a VoIP service provider.

excerpt:

eLEC's VoX Deploys Packet Telephony Technology and Begins Offering VoIP Services Nationwide

WHITE PLAINS, N.Y.--(BUSINESS WIRE)--Jan. 18, 2005--eLEC Communications Corp. (OTCBB:ELEC), a local telecommunications company in White Plains, NY, today announced that its wholly-owned subsidiary VoX Communications has successfully deployed its packet telephony technology, and is now offering local and long-distance residential and business Voice Over Internet Protocol (VoIP) service nationwide.

In addition, Chairman and President of the International Packet Communications Consortium (IPCC) Michael Khalilian welcomed participation and membership of eLEC to the IPCC saying, "eLEC has a unique status among CLECs by having traditional TDM networks in addition to VoIP platforms and service offerings." The IPCC is the industry's leading international association dedicated to advancing the deployment of VoIP and packet communications technology.

Mobile Phones To Control PCs

January 18, 2005

Military VoIP

January 18, 2005

Emprix Improves Nortel's MPS 1000

January 18, 2005

Any product that keeps customers happy is a something worth investigating. In this case, Empirix has developed a product that monitors Nortel IVR systems and helps them become more efficient and keep customer service at it s peak.

 

EMPIRIX LAUNCHES NEW SOLUTION TO HELP COMPANIES MANAGE AND IMPROVE PERFORMANCE OF NORTEL NETWORKS MPS 1000

OneSight for Contact Centers now combines automated voice transaction monitoring with built-in knowledge of Nortel MPS environments to help organizations identify potential problems faster, and shorten mean-time-to-repair

BEDFORD, Mass. - Jan. 18, 2005 - Empirix® Inc., the leader in helping organizations strengthen customer loyalty through assured Web and voice application performance, today launched a new solution to help companies manage and improve the performance of Nortel Networks MPS 1000 interactive voice response (IVR) platforms.



Telecom Ad Spending Increases

January 18, 2005

Cbeyond Does VoIP in Chicago

January 18, 2005

Cbeyond will provide VoIP service to Chicago businesses. Focusing on primarily small business, they will be adding Chicago to the other markets they serve such as Atlanta, Dallas-Fort Worth, Denver and Houston.

Release:

Cbeyond Communications Enters Chicago Market VoIP Provider Specializes in Small Business Needs

CHICAGO--(BUSINESS WIRE)--Jan. 18, 2005--Cbeyond Communications announced today that it has begun offering its integrated Voice and broadband Internet service to small and medium businesses in Chicago, Illinois.

Deloitte Top Telecom Trends

January 18, 2005

A good overview of what is happening in telecom, this telecom trends report is quick read and focuses on VoIP, WiMAX, and RFID.

Excerpts:

Deloitte's Technology, Media and Telecommunications (TMT) industry group today announced its predictions for the global telecommunications industry in 2005, forecasting a year of significant milestones, as well as difficult questions. "Fixed operators will continue to reap the benefits of superior voice quality and reliability in 2005, generating billions of profitable voice minutes over the course of the year. However, they will face increasing challenges from low-cost operators, mobile operators and Voice over IP (VoIP).

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