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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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Cisco's Urge To Merge in VoIP

January 13, 2005

There was a time in 1998-2000 that Cisco's Peter Alexander would walk TMC expos looking for acquisition targets. Cisco acquired a number of telecom companies at the time -- from unified messaging to contact center players. I lost touch with Peter around the time the bubble burst and don't know who handles telecom acquisitions these days. Whoever is in charge...

Uniden VoIP Supports 10 Phones

January 12, 2005

In the blurring world of consumer electronics and VoIP this release shows how VoIP products are generally superior to their traditional telephony counterparts. It is interesting to note that while many of the services that we take for granted when...

TMCnet.com The 2,888 Most Popular Web Site!

January 12, 2005

Last week I apologized for our site being down as we were experiencing tremendous web activity. Our site traffic sets new records every day it seems. We had to rush and order new equipment to handle the load. In my...

Viral VoIP Marketing

January 12, 2005

Why Don't All VoIP Shows Come With a Guarantee?

January 11, 2005

I received a call today from a telco blog reader who asked if we were serious about our conference guarantee at Internet Telephony Conference and Expo. Of course I replied "YES" and he asked why we have never seen this policy before in the industry. I answered that it could be because that this industry has so many financial alliances between show producers and vendors in the industry... These show producers on the take would lose money if they offered any refund. They would take a bath.

Indiana Telco Regulation Explained

January 11, 2005

I came across Wetmachine today and read just one article about the dire legislation situation in Indiana and wanted to cry. To sum it up the incumbents are doing their best to keep the state from providing any service such...

VoiceGlo VoIP Service

January 11, 2005

According to my colleague David Butcher, Assistant Editor of Customer Interaction Solutions Magazine, VoiceGlo has been busy. His witty VoiceGlo article points out how many simultaneous things VoiceGlo is doing like letting their GloConnect product connect to 600 million instant...

Broadlook Finds You New Customers

January 11, 2005

I had a chance to talk with Dan Hughes of Broadlook about how their company has progressed since I wrote about them in Customer Interaction Solutions in June 2004. If you recall, the article was titled, Innovation Returns to CRM...

Death of the Personal Blogger?

January 11, 2005

An Interview With The CEO of Vertical, Bill Tauscher

January 11, 2005

I spoke with Bill Tauscher the chairman and CEO of Vertical, the company that was known as Artisoft... For those of you with a long history in telecom, you know Artisoft has been in the business for ages, first catering...
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