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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Google Glass Hackathon Comes to New York

At TMC’s Wearable Tech Expo event this past summer in NYC I had a chance to meet Katy Kasmai who heads up...

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What's Driving IMS Today?

IP multimedia system (IMS) network architecture has been around for a long time.  While it was originally conceived for mobile IP...

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Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor It has been called the “data storm;” due to increased online video usage, the cloud, and mobile...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Speech Analytics - Data Mining Those Recordings

When I was in Vegas for ITExpo, I participated on a Voice Analytics panel at the SmartVoice co-located conference.  Speech /...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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Alcatel-Lucent Enterprise Wants to Boost Your Application Fluency

April 2, 2014

Updated April 3rd 2014: added "Enterprise" after each mention of Alcaterl-Lucent and clarified the role of the coprocessor in the E series model.

Alcatel-Lucent Enterprise recently made a number of intriguing enterprise announcements regarding new hardware and software to enable companies to better manage the myriad applications running on their network whether using wired or wireless access. Touting Unified Access with Application Fluency, their new solutions are designed to help you figure out exactly what your network is switching and moreover, what resource various applications are using.

HP All-IN on Cloud

April 2, 2014

This has been a busy time for people watching cloud news as on the one-hand Cisco threw their hat in the cloud ring with a major investment while Google sparked a cloud price war. To help you make sense of what is happening, I thought it made sense to share the insights of Margaret Dawson, Cloud Evangelist at HP.

She says enterprise customers are living in a hybrid world while dealing with apps which live across various environments and in the meantime they have to manage the complexity and security challenges.

Elastica Builds an SOC in the Cloud for the Cloud

April 2, 2014

Companies have a challenge that as more data has moved to cloud apps, they have lost the traditional visibility, threat detection and control they used to enjoy. As they evolve from a CAPEX model to OPEX in search of best-in-breed apps, there remains a large security hole which needs filling.

This is where elastica (recently out of stealth mode) comes in… In a conversation with Eric Andrews VP of Marketing and Rehan Jalil President & CEO, they told me that companies need to be able to track activity in and out of these cloud services. They attack security through a suite of cloud-based services as follows:

  • Their AUDIT shadow IT solution looks at the SaaS apps being used and reports how vulnerable each one is.

Mojave Networks Hopes to Solve BYOD Security Challenge

April 2, 2014

BYOD is not new but what has yet to be addressed properly by many organizations is security relating to this plethora of unknown devices. Quite frankly there are many holes in any corporate network where mobile devices are being used. MDM solves some of these challenges but it wasn’t originally designed to keep malicious apps and actors off your network. The Target data breach caused many millions of dollars of reputational damage and potentially long-term marketshare loss for the retailer.

TSO Logic Leverages Equipment Idle Time to Save Power

April 1, 2014

Aaron Rallo had a challenge… He ran an online photo finishing service provider for some of the world’s largest retailers and wanted to lower his costs. One obvious area to look was electricity… He noticed that even though order volume would increase and decrease greatly each month, his power bill seemed to resemble a straight line on a graph each month.

This led to the formation of TSO Logic where he is Founder & CEO… The Vancouver-based company has one customer, Arc Productions in Toronto which uses it solutions on 600 servers to save $140k year in power costs.

ExtraHop Provides Operations Intelligence which Borders on Business Intelligence

April 1, 2014

“We provide operations intelligence which borders on business intelligence,” said Jesse Rothstein CEO of ExtraHop. In a conversation I recently had with him and Erik Giesa,

SVP Marketing. The pair wanted to make clear their company is providing the next generation of IT operations management and moreover, pioneering the idea of extracting value from wire data.

Said Rothstein, “IT operations gets more difficult but expectations for perfection continue to increase,” he continued, “How do you address this?” From there he explained his company’s role is to promote IT operations architecture.

IBM Investment Shows Marketing IS Eating Sales

March 28, 2014

Recently I wrote about the idea that marketing is eating sales, a direct quote from Barry O’Sullivan the new CEO of Altocloud. The concept is that marketing departments are gaining more power within organizations at the expense of sales departments. It isn’t that sales is going away, it is just that much of the waste in a sales department can effectively be eliminated if automated systems are used to better target and presell customers. The idea is a nurtured lead is a far better prospect than a cold call.

Tiscali to be one of the First Software Telcos

March 27, 2014

The traditional telco is dead – the case for moving to COTS technology is just too compelling. This is a theme I have been espousing for over a year. My readers further know companies like Metaswitch Networks have also been making the case as to why carriers need to start evaluating their software options immediately.

You also know about the cost savings associated with moving to standard servers – power and maintenance savings are a few additional benefits.

Libertarians and Fiscal Conservatives Want Currency 2.0

March 26, 2014

For those of you who follow financial or political happenings you know that many conservatives and libertarians favor investing in gold, silver and related commodities because their value cannot be altered by central banks around the world. Congressman and former libertarian presidential candidate Ron Paul actually asked Federal Reserve Chairman Ben Bernanke if he sees gold as a currency. Paul has advocated taking the US to a gold standard for years and while this likely won’t happen any time soon, conservatives and libertarians have invested in commodities as a way to protect themselves from the US and other central banks who purposely devalue their currencies.

If you missed the debate BTW, it is a great watch.

Can Apple's Haunted Empire Still Make Hits?

March 20, 2014

Isn’t it funny how much of the world has changed thanks to Steve Jobs? As I sit here at my computer using a mouse and GUI, which Jobs popularized while listening to MP3s, another industry he revitalized, I am fascinated by how much this man changed computing. Over a decade ago, my company TMC launched a show in the biometrics space called BiometriTech and another in the tablet space, Tablet PC Summit. Both shows failed because the companies in the industries failed to make products in volumes that translated into marketing budgets which allowed for a successful conference.

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