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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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AdaptiveMobile: CSOs Flying Blind if They Can't Monitor Mobile Networks

October 8, 2017

SS7 is the signaling protocol for the world’s telecom networks and like the internet, it wasn’t really designed with security in mind. The assumption back in the day was the telecom operators were all trusted nodes on the network. It turns out over time, hackers have figured out how to penetrate the carrier network the way they have just about all others.

Bad actors can send spoofed SMS messages, track a user’s location or intercept messages used to authenticate a user as well as their phone calls.

Bitly Hack Destroys Trust in the Web

October 6, 2017, the popular URL shortening service was hacked in 2014 and reports are now surfacing that millions of the these accounts are available online. This is an absolutely huge deal and will lead to the following problems:

  1. A total screw-up in how the Internet works in terms of links which are supposed to go to a certain place but will now be redirected to other locations. Let's say there are 10,000 clicks per year on a link each year. A person can take over the account and redirect this traffic elsewhere.
  2. A massive spread of malware will take place as hackers can redirect traffic to pages which are filled with malicious programs.
  3. A lost of trust in web links should take place as it is no longer safe to click on a link from a trusted source.

The Genius VR Marketing App from KLM

October 6, 2017

One of the most novel uses of tech in marketing comes from KLM Royal Dutch Airlines, they are handing out branded VR cardboard and passengers can download their app (iOS, Android) onto their phone and insert it into the cardboard.

The passengers then get to experience the KLM difference.

The company is targeting budget airline passengers. Even though some are unimpressed with this tactic, we think it is one of the best marketing ideas of the year.

Why? It's bold. It's fresh and its ice-bucket-challenge new in its thinking.

BSNL and Aeris Accelerate IoT Adoption in India

October 3, 2017

The IoT opportunity is quite immense and no part of the world will remain untouched. If the technology can be embedded in rhinoceros horns and trees in the Amazon, there is no place it won't go.

Case in point, as we reported recently, BSNL and Aeris have joined forces to jointly tap the IoT market in India. Some of the areas of focus for this joint initiative include improving supply chain efficiency, enhancing customer experience, tracking and monitoring assets, improving logistics and empowering smart cities.

“As a leading Indian telecom player, BSNL has taken many steps to leverage technology to launch new services in line with the changing needs of our customers,” said Shri Anupam Shrivastava, Chairman and Managing Director, BSNL.

Summa Networks Lets Smaller Carriers Compete with Large Telcos in IoT

October 3, 2017

Javier Martin, CTO of Summa Networks tells me his company’s next-generation HSS and HLR based on NFV and SDN allows providers to compete with large telecoms to take advantage of smart services. MVNOs and other carriers can just activate profiles to go from 3G to 4G he explained.

The multi-tenant system allows for operation in the cloud and is compliant with 3GPP Release 12. In addition, there are new functions dedicated to IoT and the licensing cost is quite attractive.

Tesla Electric Semi, Will Musk Prove Buffet Wrong?

October 3, 2017

The author of this blog is having a challenging time writing this post as we have been fortunate enough to have received a very kind letter from Warren Buffet complimenting our writing. On the other hand, we are also impressed with Elon Musk and his achievements as we recently outlined.

Today's news puts us at a crossroads as this week has seen news of all auto makers (GM for example) realizing they need electric vehicles. Moreover, there are now pictures of what seems to be a Tesla electric truck.

We know there are some major issues with electric trucks - they need to recharge often - every few hours or so. Furthermore, the infrastructure to achieve these goals isn't in place yet.

There is one thing worth noting though.

American Aerospace Technologies Provides Real-Time Imagery and Drone-Based LTE Service

October 2, 2017

The latest technology is changing the way companies, municipalities and other organizations are able to monitor critical infrastructure and provide communications in the aftermath of disasters such as the recent spate of hurricanes which have slammed our country and the Caribbean.

On June 20, airborne LTE connected first responders during a mock disaster exercise in Cape May County, N.J., to a first-of-its-kind “flying cell site,” which was mounted on a RS-20 long-endurance Unmanned Aerial System (UAS) and made calls, sent text messages, photos and video from a simulated “communications-denied” environment back to command centers across the state.  American Aerospace also assisted Cape May in securing FAA approval for the test use of an unmanned aircraft flying beyond the line of site to its land-based pilot and crew. Verizon was the wireless partner for this test providing their Airborne LTE Service.

This tweet has been sent via @verizon's "flying cell site" aboard our RS-20 UAS.

The future is here.

Comtech Boosts Location and Analytics in IoT

October 2, 2017

Telecommunication’s big differentiator in the IoT space has to do with its Location Studio IoT. The company has been a leader in the space for decades thanks to its acquisition of TCS – a company who also was a leader in indoor LBS going back to our earliest meetings with the company in the nineties.

Fast-forward to 2017 and location is becoming crucial for numerous applications on cell phones but also for asset tracking, customer service and numerous other applications being developed.

We had a chance to discuss the company’s vision with Jay Whitehurst (above) and Fred Servais (below) who mentioned the company’s SDK has the following features:

  • Small memory footprint
  • Power-efficient
  • Utilizes small message size
  • Works with NB-IoT and LoRa
  • OS-agnostic
  • Cloud-based
  • Provides a positioning response
  • Flexible pricing models
  • Accuracy
  • Can use assisted GPS
  • Optimizes for battery life

The way the system works is to send whatever information the device has available to it and Comtech uses the cloud to determine where the device is located.

Aculab Impresses with Cloud and Applianx AP Gateway

September 30, 2017

Aculab Milton Keynes, UK Headquarters

Aculab has been an innovator in the telecoms space for decades and most recently they've impressed us with their cloud offering as well as their Applianx AP Gateway. The company was early to cloud - perhaps one of the first in the telecom space to embrace it. Even before the big Silicon Valley companies all vying to be the CPaaS leader.

The company's cloud can do voice, messaging, multilingual TTS, voice biometrics and fax. What makes it frankly better than some of the clouds which are run by IT and not telecom people is their deep and somewhat extensive knowledge of telecom signaling and telephony protocols.

Airline Outage, The Cost of IT Downtime and how AIOps Can Help

September 28, 2017

Estimates of an hour of downtime are as high as $500,000 per hour but in some cases the cost can be far, far greater. Today's Airline outage affected Amadeus Altea software used by 125 airlines and appeared to also have hit some online check-ins.

Business Continuity is crucial for all companies - not just airlines. But airlines are interesting because the damages quite often can be measured quickly. For passengers with delayed or cancelled flights - the penalty could be as high as 510 British Pounds or $685 per passenger.

If we assume 2,000 flights faced this penalty and 200 people were affected per flight, the damages could be 2,000*200*$685 or $274 million dollars.

Interestingly, this would mean if the problem was solved quickly, potentially a quarter of a million dollars could be saved.

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