Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

Full Story »

End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

Full Story »

Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

Full Story »

Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

Full Story »

Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

Full Story »

HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

Full Story »

Tech Culture Will Separate Winners from Losers in The Digital Economy

The 2016 Tech Culture Award winners have been announced The outlook for tech workers has perhaps never been brighter as top tech...

Full Story »

Why Our MSP Wants to Switch back to Kaseya from LabTech

April 8, 2016

I have been fortunate enough to cover the technology space – literally since the 80s and 90s – being immersed in the latest and greatest tech in the world and reporting on it to you. Back when magazines were all the rage, I was fortunate to launch one called CTI – which focused on the convergence of voice and data and later Internet Telephony Magazine which focused on IP communications and VoIP.

One thing missing in my decades of being in the media business was real-world experience. In other words, the hands-on knowledge you can only glean from installing and maintaining systems yourself.

Recession Coming? Fusion Says Things Are Getting Better

April 6, 2016

The telecom market was once said to be a great predictor of recessions – in fact it’s been said in the industry that back when all phones were wired, the first companies to know bad times were coming were the RBOCs or regional Bell operating companies such as Pacific Bell, etc. I couldn’t help but think of this when I spoke with Russell P. Markman, President - Business Services at Fusion. Especially in light of "economic downgrades from the IMF.

Fusion has a broad range of products and services from fax to conferencing and SIP while they target carriers, call centers and businesses with their various offerings.

NTT DATA Adds Dell Services. Touts Cloud Offering, NFV Success and Agent Growth

April 3, 2016

There is some interesting timing in NTT DATA’s decision to purchase Dell Services in order to become a leading Global IT service provider. Before we get to that however, it’s worth noting the deal is valued at more than $3 billion has already helped Dell’s debt reduction and a ratings increase as it acquires EMC.

For NTT, The combined companies will offer expanded BPO capabilities with a focus on the healthcare and insurance markets.

Other benefits of the acquisition will include an increased infrastructure platform footprint, with Dell’s U.S., U.K.

API of the Week: SmartBear Software helps Teams Create Great Apps

March 30, 2016



Early this month, SmartBear Software released Ready! API TestServer, an automated API testing solution to allow developers to find bugs faster and speed the delivery of APIs. Around the same time, the company also announced a major upgrade to SwaggerHub, its API lifecycle management hub. The company provides tools for collaborative development, functional testing, performance testing, and performance monitoring across APIs, mobile, web and desktop. Moreover, they help software teams create great apps and APIs by ensuring quality throughout every step of the lifecycle.

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

March 24, 2016

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great job evolving its platform to keep up with the times. In 2011 TMCnet broke the news about ShoreTel Mobility for example – extending the ability of your communications system to live on your mobile device (see video below).



Cant't get enough of these?

AT&T Drives IoT Growth via Channel Partners

March 23, 2016



With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question remains. How will all these devices and solutions get sold? Who will deploy them, connect them, harness the data they emit in order to allow businesses to become more productive and efficient?

Consider that estimates put the number of public and private companies in the US at more than 27 million and over 115 million worldwide.

API of the Week: GupShup Powers Omnichannel Messaging

March 23, 2016

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging - handling over 4 billion messages per month. It enables developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and messaging apps with a unified API. It also enables developers to embed smart messaging into their app or website for a seamlessly integrated user-experience. Over 30,000 business use the solution according to the company.

API of the Week: Perfecto Speeds Time to Market, Aids Cloud Testing

March 14, 2016

Recently, my company TMC launched a new and very exciting event called All About The API, the leading conference bringing together companies who offer API’s to the developers and product managers looking to be where the next opportunity lies.

Beyond live events, our goal is to help foster live community 24x7 online by exposing you to new and innovative companies which are releasing APIs which will enable you to enhance existing solutions as well as come up with new business ideas.

To kick things off, we had an email interview with Perfecto Mobile, the company looking to simplify your app testing lab.

GENBAND Announces Big Win at XO, Kandy Wrappers and More

March 14, 2016


As more carriers look to roll out UC solutions, GENBAND is there to help and in fact recently has been on a tear in terms of making relevant news. Since the acquisition of the Nortel carrier and large enterprise business, GENBAND has literally become a full-service telecom equipment manufacturer with a broad portfolio of features rivaled by only a handful of firms.

The GENBAND marketing team






In a recent meeting with Patrick Joggerst, Carl Baptiste, Bita Milanian and the rest of the management team (a small subset of the people above), I was once again blown away by just how many balls the company has in the air and is managing effectively. In fact, I just wrote up another story on all the company is doing and that was less than two weeks ago.

How Chris Botting Moved Hardware to Software Decades before Others

March 14, 2016

Recently, I ran into Chris Botting at an event where everyone was telling me about how there is a move from hardware to software and the trend is revolutionary. I told Chris, that he is responsible for this revolution yet most people aren't aware of why.

You see Chris founded a company called PakNetX back in the late nineties and when he came to my office two decades ago, he showed me a CD which contained an ACD. Until that point, an ACD or automatic call distributor was a huge, hulking piece of iron which allowed you to press a number on your phone in order to connect with the right department (1 for accounting, 2 for sales, etc.). Actually a few years earlier thanks to the PC operating systems opening up and CTI integration, we did start to the the ACD migrate to computer servers.

By the way, the reason he used a CD and not the internet is because at the time, few people had the bandwidth to download the software.



Featured Events