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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VoLTE Versus WebRTC: I didn't know it was a battle

When I talk to customers, they often ask about how WebRTC compares to voice over LTE (VoLTE), and which technology “will...

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These 3 Do Everything Together

At a few shows, including the latest ITEXPO, the 3 big cablecos - TWC, Comcast and Charter - share a booth....

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Modems? In This Day and Age?

Not so many years ago, the only way to connect to the Internet was via a modem. You would use your...

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How to Speed Small Cell Site Acquisition on a Large Scale

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

Outdoor small cells are now widely recognized as a great solution for expanding mobile capacity and coverage. And their use is expected to grow sevenfold by 2018.[1] So here’s the next big question: How can you put these cells where they’re needed, faster and at lower cost?

Maybe you’ve already encountered deployment issues, including difficulties with small cell site acquisition. According to an Informa Telecoms & Media survey, nearly 60% of mobile operators say that deployment problems are their biggest small cell challenge.[2] In other words, operators’ top concerns are not about small cell technologies or products. Instead, they’re about the practical aspects of getting these cells up and running on light posts, utility poles, bus stops, buildings and other street locations.

This blog looks at a collaborative approach that makes these deployment processes faster and easier. Alcatel-Lucent adopted these methods for our Metro Cell Express Site Certification Program. And we’re discussing them here, because this business model earned a top award in the small cell innovation leadership category.

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Structural Separation via REIT Equals Zero Taxes

Windstream got the endorsement of the IRS to transfer their assets - copper and fiber plant - to a REIT and...

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Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars. Full Story »

Mojave Networks Hopes to Solve BYOD Security Challenge

April 2, 2014

BYOD is not new but what has yet to be addressed properly by many organizations is security relating to this plethora of unknown devices. Quite frankly there are many holes in any corporate network where mobile devices are being used. MDM solves some of these challenges but it wasn’t originally designed to keep malicious apps and actors off your network. The Target data breach caused many millions of dollars of reputational damage and potentially long-term marketshare loss for the retailer.

TSO Logic Leverages Equipment Idle Time to Save Power

April 1, 2014

Aaron Rallo had a challenge… He ran an online photo finishing service provider for some of the world’s largest retailers and wanted to lower his costs. One obvious area to look was electricity… He noticed that even though order volume would increase and decrease greatly each month, his power bill seemed to resemble a straight line on a graph each month.

This led to the formation of TSO Logic where he is Founder & CEO… The Vancouver-based company has one customer, Arc Productions in Toronto which uses it solutions on 600 servers to save $140k year in power costs.

ExtraHop Provides Operations Intelligence which Borders on Business Intelligence

April 1, 2014

“We provide operations intelligence which borders on business intelligence,” said Jesse Rothstein CEO of ExtraHop. In a conversation I recently had with him and Erik Giesa,

SVP Marketing. The pair wanted to make clear their company is providing the next generation of IT operations management and moreover, pioneering the idea of extracting value from wire data.

Said Rothstein, “IT operations gets more difficult but expectations for perfection continue to increase,” he continued, “How do you address this?” From there he explained his company’s role is to promote IT operations architecture.

IBM Investment Shows Marketing IS Eating Sales

March 28, 2014

Recently I wrote about the idea that marketing is eating sales, a direct quote from Barry O’Sullivan the new CEO of Altocloud. The concept is that marketing departments are gaining more power within organizations at the expense of sales departments. It isn’t that sales is going away, it is just that much of the waste in a sales department can effectively be eliminated if automated systems are used to better target and presell customers. The idea is a nurtured lead is a far better prospect than a cold call.

Tiscali to be one of the First Software Telcos

March 27, 2014

The traditional telco is dead – the case for moving to COTS technology is just too compelling. This is a theme I have been espousing for over a year. My readers further know companies like Metaswitch Networks have also been making the case as to why carriers need to start evaluating their software options immediately.

You also know about the cost savings associated with moving to standard servers – power and maintenance savings are a few additional benefits.

Libertarians and Fiscal Conservatives Want Currency 2.0

March 26, 2014

For those of you who follow financial or political happenings you know that many conservatives and libertarians favor investing in gold, silver and related commodities because their value cannot be altered by central banks around the world. Congressman and former libertarian presidential candidate Ron Paul actually asked Federal Reserve Chairman Ben Bernanke if he sees gold as a currency. Paul has advocated taking the US to a gold standard for years and while this likely won’t happen any time soon, conservatives and libertarians have invested in commodities as a way to protect themselves from the US and other central banks who purposely devalue their currencies.

If you missed the debate BTW, it is a great watch.

Can Apple's Haunted Empire Still Make Hits?

March 20, 2014

Isn’t it funny how much of the world has changed thanks to Steve Jobs? As I sit here at my computer using a mouse and GUI, which Jobs popularized while listening to MP3s, another industry he revitalized, I am fascinated by how much this man changed computing. Over a decade ago, my company TMC launched a show in the biometrics space called BiometriTech and another in the tablet space, Tablet PC Summit. Both shows failed because the companies in the industries failed to make products in volumes that translated into marketing budgets which allowed for a successful conference.

Aspect's Voxeo Acquisition Bears More Fruit

March 18, 2014

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch of investments and acquisitions and they now have an extremely comprehensive omnichannel contact center capability in the cloud and on-premise. The company has multichannel self-service, agent assist in the contact center, workforce management, backoffice optimization solutions and more.

TMC has been covering them since the eighties and it is pretty amazing how many companies they have purchased during that time - Aspect was actually a company which was acquired and then the name was changed from Concerto.

ShoreTel: The Communications Platform has a new Role to Play

March 18, 2014

ShoreTel Touts Low TCO and Cloud/Premise Integration

I just had a chance to meet with Mark Roberts, CMO of ShoreTel to a get a handle on what the company has been up to lately. He has been at Polycom and Mitel in the past and is just embarking on his fourth month in his new role but seems very excited to be where he is. This is in-part because he beleives the ShoreTel roadmap is the correct one to navigate the ever-evolving communications market.

Samsung Boosts Enterprise Wireless Performance

March 18, 2014

What does a company do after going up against Apple and showing it can compete head-to-head with Cupertino in the device space? Well, if its Samsung the next thing to do is cement your device strategy with wireless concrete meaning new wireless LAN products offering unique integration with Samsung devices. We know about Samsung KNOX and how it is designed to lock enterprises into using Samsung - at the expense of Blackberry and others. Now, this wireless LAN tech uses the best innovations from the world of LTE and brings them to a company near you.

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