Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Procera Helps Carriers Shape Even Encrypted Traffic

One of the biggest challenges for network operators is certainly dealing with the growth of network traffic in a margin-compression environment. Video...

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MultiTech Intros New 4G-LTE Cat 1 and LoRa Solutions

For anyone who worked with PCs during the 1980s they remember MultiTech as a major player in the world of modems. In...

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Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

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Digital Transformation is Powering Vertical's UC Growth

April 13, 2016

Industry veterans remember some of the big mid-market brands in the nineties like Vodavi, Comdial, Artisoft and Vertical Networks. Artisoft purchased Vertical Networks, rolled up the other very well-known brands, changed the name to just Vertical and then went completely dark for years. Any other industry would have forced the company out of business for seemingly leaving the space. Telecom is different though because there was a loyal installed base and resellers pushing these products in the market – even when the big media companies like TMC rarely if ever heard from the company.

SD-WAN, the Best Bang for Your IT buck

April 13, 2016


My most recent video interview (Fall, 2015) with Kevin Gavin of Talari Networks (seated to the right)

I just had a chance to interview Kevin Gavin from Talari Networks – I’ve known him for years, going back to his ShoreTel days and I also covered Talari around the time he joined and named it a company to watch. He is very knowledgeable about tech and telecom. In this recent video interview I had with Kevin, he touts added benefits of SD-WAN like making the network more holistic.

I saw him most recently a few weeks back where he told me that 2.5 years ago when he joined the company, the space really didn’t exist. Furthermore, they had to sell the category as well as the product.




IR Says: UC Performance Management Should Not be an Afterthought

April 13, 2016

IR is the corporate brand name of Integrated Research Limited, a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

The company boasts over 1,000 customers in over 60 countries—including some of the world’s largest banks, airlines and telecommunications companies. IR Prognosis provides them with business critical insights while ensuring continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

IR’s ultimate goal is to make sure these systems run at their best and predict vulnerabilities before they arise.

API of the Week: OpenMarket Powers Global SMS with Powerful API

April 12, 2016



SMS has quickly established itself as an import part of the application programming interface space – primarily because it allows companies to deploy applications and services which take advantage of a communications mechanism which is personal, immediate and secure. Moreover, it enables so many spaces to be more efficient. For example, for the medical and restaurant spaces there are appointment reminders and reservations updates. It can further provide a second factor in authentication - providing a helpful security boost.

Masergy's People-Directory Vision Has Potential

April 11, 2016

Dean Manzoori describes Masergy as a technology company which own and manages the world’s largest global private network providing cloud network, managed security and UC as a service. To ensure the highest level of quality, their UC platform is embedded in the fabric of their global network and the UC PoP is the same as the MPLS PoP.

See Dean interviewed by TMCnet at ITEXPO in Florida

In a recent live interview with me, Dean explained the company has 100% in-sequence packet delivery, no packet drops and under one millisecond of jitter. They can in fact provide forensic information on every call made and get a MOS score as well.

This allows a company to see packet loss, latency and jitter – if any is related to call quality.

Tadiran Aeonix UC: A Unique Play for the Channel and MSPs

April 11, 2016

Tadiran has always tried to out-innovate its way to success. In fact they have recently innovated on a few fronts at the same time. Their Aeonix UCC solution is proudly offered on the Amazon Marketplace – one of the few available on this platform. Interestingly, when I did a search for the term PBX, Tadiran doesn’t show up.

Vonage Goes Full Speed Ahead to Major Global Phone Company

April 9, 2016

I predicted the purchase of M5 by ShoreTel back in 2012 could get Vonage to consider going after the business space and a year later they purchased Vocalocity and a suite of companies to enable them to not only target the small business market but all the way up to the largest of the large companies. In an exclusive interview with Clark Peterson, President of Vonage Business Solutions, I got to learn a great deal about what is happening at the company.

Through three channel-based companies they purchased, they now 600,000 business seats as compared to 1.9 million on the residential side. Clark touted the fact that his company has better financial stability than most of the others in the space.

Why Our MSP Wants to Switch back to Kaseya from LabTech

April 8, 2016

I have been fortunate enough to cover the technology space – literally since the 80s and 90s – being immersed in the latest and greatest tech in the world and reporting on it to you. Back when magazines were all the rage, I was fortunate to launch one called CTI – which focused on the convergence of voice and data and later Internet Telephony Magazine which focused on IP communications and VoIP.

One thing missing in my decades of being in the media business was real-world experience. In other words, the hands-on knowledge you can only glean from installing and maintaining systems yourself.

Recession Coming? Fusion Says Things Are Getting Better

April 6, 2016

The telecom market was once said to be a great predictor of recessions – in fact it’s been said in the industry that back when all phones were wired, the first companies to know bad times were coming were the RBOCs or regional Bell operating companies such as Pacific Bell, etc. I couldn’t help but think of this when I spoke with Russell P. Markman, President - Business Services at Fusion. Especially in light of "economic downgrades from the IMF.

Fusion has a broad range of products and services from fax to conferencing and SIP while they target carriers, call centers and businesses with their various offerings.

NTT DATA Adds Dell Services. Touts Cloud Offering, NFV Success and Agent Growth

April 3, 2016

There is some interesting timing in NTT DATA’s decision to purchase Dell Services in order to become a leading Global IT service provider. Before we get to that however, it’s worth noting the deal is valued at more than $3 billion has already helped Dell’s debt reduction and a ratings increase as it acquires EMC.

For NTT, The combined companies will offer expanded BPO capabilities with a focus on the healthcare and insurance markets.

Other benefits of the acquisition will include an increased infrastructure platform footprint, with Dell’s U.S., U.K.

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