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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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VoIP and Coding Addicted OpenSIPs Founder Bogdan Iancu Insight

The most superb community builders are few and far between, and in the IP communications coding world, one of those few is...

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Cluecon Sponsor YTel CEO & CTO: How Voice Providers Can Leverage AI & IOT

The best conferences and exhibitions are the ones in which we have had the chance to get to know some of people...

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Browsing the Google Way

September 23, 2004

Google may be launching a new browser according to a story by BBC. The Register also has a story that talks about this new browser and mentions that Google has recently hired a senior Java developer from Sun. Bloggers too...

Asterisk Interest Soars

September 23, 2004

When I first wrote about Asterisk, the open, Linux based PBX it was for the January issue of Internet Telephony Magazine. I expected Asterisk to do well but I didnt expect the groundswell of activity that I have recently witnessed....

AT&T's VoIP Teleworker Trials

September 22, 2004

Mayor Daley is Watching

September 21, 2004

The New York Times had an interesting article titled Chicago Moving to 'Smart' Surveillance Cameras (registration required) in which Mayor Daley says the cameras will make the city a safer place. 250 cameras will be installed and using sophisticated technology,...

Service Providers Can Learn From

September 17, 2004

A few years back I attended the 3GSM show in the south of France and no, it wasn't sunny... Pretty cold and drizzly, thank you very much. Suffice it to say, I covered the whole show -- Every Exhibitor. Not much else to do there I am afraid.

Technology Headaches at Home

September 13, 2004

New Vendor Party Announced September 14 in NYC!

September 10, 2004

TMC just announced a new party for vendors in the speech and contact center business to come network. It should be lots of fun. Here are the details. Hope to see you there. ESPN Sports Zone Tuesday, September 14, 2004...

VoIP Conferencing Heats Up

September 9, 2004

Conferencing via VoIP is the way to go and WebEx recently decided to take the VoIP plunge by using media servers from Convedia. Convedia should be proud as WebEx now joins Genesys who took the Convedia VoIP plunge a few...

Concerto Software Acquires Rockwell FirstPoint Contact

September 8, 2004

Yesterday, I flew out to Chicago to cover the merger of Concerto Software and Rockwell FirstPoint Contact (RFC). I am thrilled to be reporting on what may be the most important contact center acquisitions of our time. While in Chicago,...

Hurricane Frances and Communications Technology

September 3, 2004

A number of communications companies are intimately involved in the hurricane in a number of ways. here is a summary.The Peoria Journal Star Online reported in an article titled 100 people will be hired to answer hurricane calls that these...
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