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Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Wireless VoIP Peering

January 16, 2005

VoIP peering is assisting wireless carriers as well as those of the wired variety.

Here is a link to a good VoIP peering article.

Here is an excerpt from a related release:

InfiniRoute Networks Launches First VoIP Peering Service for Wireless Carriers

InfiniRoute Networks Inc.
( has announced the availability of its Voice over IP
(VoIP) peering service for Wireless Carriers. InfiniRoute's Managed VoIP
Peering (MVP) service, launched in 2004, was the industry's first carrier-
neutral VoIP Peering service to integrate and manage voice and IP routing for
wireline, wireless and emerging carriers.

InfiniRoute's MVP service now provides mobile carriers with the ability
to terminate and receive international traffic using cost-effective, high
quality VoIP technology.

VoIp Investments

January 16, 2005

Motley Fool did a story on VoIP and it was optimistic as you would expect. No surprises in here just some fairly obvious commentary. Still a good overview of VoIP investments and i am generally a Motley Fool Fan. Here is an excerpt:


Although this technology has been around for years, the high-speed Internet connections required for VoIP were not widely available. The long-distance carriers didn't see this coming in the early days, but now it has caught their attention.

ITEXPO: New VoIP Products

January 16, 2005

Hitachi Cable has a new WiFi telephony phone: The IP-5000. Epygi and Intertex catch SIP fever and ABP distributes it all.


ABP will present new products at the Internet Telephony Show in Miami!


ABP Technology today announced they will have their latest VoIP products including Hitachi Cable’s Wireless IP Phone, SIPURA Analog Telephony Adapters, Epygi IPBXs which now support SIP phones, and Intertex’s new SIPswitch on display at TMC™’s INTERNET TELEPHONY® Conference & EXPO Miami 2005, February 22-25, 2005 at the Hyatt Regency Hotel in Miami, Florida. INTERNET TELEPHONY® Conference & EXPO is the nation’s premier event for showcasing leading cost-saving and cutting-edge IP telephony products and services.

“ABP’s participation at INTERNET TELEPHONY® Conference & EXPO is a primary reason why this show is widely recognized as the industry’s #1 venue to test, compare, and learn about the benefits and cost-savings inherent in IP telephony products and services,” said Rich Tehrani, TMC President and conference chairman.

Skype Community

January 16, 2005

A number of dating services are exploring adding VoIP to their offerings as it makes perfect sense to allow people to prospective dates to speak with each other and not give out their phone numbers. For dating services, VoIP is just another moneymaker but if you buy into my ideas about us being on the verge of new paradigms in VoIP which I call VoIP 2.0, you will see that VoIP allows a number of totally new business models to emerge.

I read an article today titled Single and Skype?

VoIP Your McOrder

January 15, 2005

It is amazing to see how much VoIP has helped call centers evolve into the IP contact center and further allows organizations to dramatically improve customer service while reducing cost. VoIP is to the contact center in this decade what the ACD was in the eighties and the predictive dialer was in the nineties. As IP contact center technology evolves, low tech industries we don't associate with VoIP start to catch on to the notion of using packet based technology to allow their business to improve while lowering overhead.

The drive through window is something we don't associate with high tech and worse yet many of us associate ordering from a drive through as a necessary evil.

Keynoting the Vonexus Connection Conference

January 14, 2005

Recently I was honored by Vonexus and invited to be a keynote speaker at their first-ever Vonexus Connection Conference. Vonexus is a wholly owned subsidiary of Interactive Intelligence with some impressive technology. The conference is targeted at resellers and will be held in Las Vegas. Hopefully you can come out and see me speak.

This is what I will be covering:

VoIP 2.0: The Future of IP Telephony

Rich Tehrani, VoIP evangelist and industry luminary will be discussing the transition of VoIP from its infancy to where we are now… VoIP 2.0.

The Best VoIP Investments in 2005

January 14, 2005

I get this question a lot. Where would you invest in the VoIP space? How would you position yourself to profit from the hyper-growth of the voice over IP market? I figured a column on the topic made senses so I could share my thoughts with hundreds of thousands of people instead of just a few at a time.

VoIP Market To See 100% Growth in 2005

January 14, 2005

It is now official... We are now 100% higher in pre-registered attendance for Internet Telephony Conference & Expo on a year-over-year basis, the same number of days out. To put that in perspective, this is what was said in the VoIP Industry about our Miami show last year (February 2004):

"This place is a mad house"
- Debora Glennon, Nortel Networks

Ready For Voip?

January 14, 2005

New Baby Named Yahoo

January 14, 2005

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