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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Unified Communications Murkiness

Everyone is talking about UC these days.  But what is it?  And why hasn’t everyone deployed it yet? First of all, UC...

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HPE Composable Infrastructure Turns Data Centers into a Mini-Google

Fans of search engine history likely know that Google benefited greatly due to the timing of its launch. Whereas Yahoo launched when...

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See a Top 10 Tech Speaker at IoT Evolution in July

The tech space is moving so incredibly quickly that you have to attend conferences, webinars and scour the news to be aware...

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SIP Trunks and Whaaaat???...Gateways...but not SBCs?

Back in March, I wrote a blog about the PSTN sunset. But in reality legacy technologies are still in use.  I know this since...

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Waiting on the Channel

Whether it is TPX CEO Richard Jalkut or other channel executives, providers are impatiently waiting on the channel to jump off...

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Solving the Data Analytics Skills Gap

Data analytics is doing absolutely amazing things for companies... Recently, Vodafone worked with a venture-backed company Celonis to improve efficiency. The results...

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Don't Judge the Microsoft Surface Pro by its Reviews

Disclosure: we use an iPad Pro and iPhone and a Microsoft Surface Book on a daily basis so you can see we...

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Interactive Intelligence and Internet Telephony Miami Dates

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

What a weekend. I have

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

What a weekend. I have

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

GCOSS Summary Part 3

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

Michael Faulkner, Sr. VP, The

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

GCOSS Summary Part 2

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

David Yohos keynote was dramatic

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

GCCOS Update and TMC Is Growing

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.
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