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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Why We will need Voice Services

  Last week I wrote about Fax.  I figure I should write about Voice.  Not because I’m leaving voice out, but because I...

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How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Why Don't All VoIP Shows Come With a Guarantee?

January 11, 2005

I received a call today from a telco blog reader who asked if we were serious about our conference guarantee at Internet Telephony Conference and Expo. Of course I replied "YES" and he asked why we have never seen this policy before in the industry. I answered that it could be because that this industry has so many financial alliances between show producers and vendors in the industry... These show producers on the take would lose money if they offered any refund. They would take a bath.

Indiana Telco Regulation Explained

January 11, 2005

I came across Wetmachine today and read just one article about the dire legislation situation in Indiana and wanted to cry. To sum it up the incumbents are doing their best to keep the state from providing any service such...

VoiceGlo VoIP Service

January 11, 2005

According to my colleague David Butcher, Assistant Editor of Customer Interaction Solutions Magazine, VoiceGlo has been busy. His witty VoiceGlo article points out how many simultaneous things VoiceGlo is doing like letting their GloConnect product connect to 600 million instant...

Broadlook Finds You New Customers

January 11, 2005

I had a chance to talk with Dan Hughes of Broadlook about how their company has progressed since I wrote about them in Customer Interaction Solutions in June 2004. If you recall, the article was titled, Innovation Returns to CRM...

Death of the Personal Blogger?

January 11, 2005

An Interview With The CEO of Vertical, Bill Tauscher

January 11, 2005

I spoke with Bill Tauscher the chairman and CEO of Vertical, the company that was known as Artisoft... For those of you with a long history in telecom, you know Artisoft has been in the business for ages, first catering...

Government and Reseller VoIP: Two Hot Areas for 2005

January 10, 2005

The military is not letting up on VoIP adoption. Some huge military bigwigs will be at attendance at ITEXPO and this is the 3rd year in a row we've seen a large and growing government presence. It is probably better...

VoIP IC Revenue Skyrockets

January 10, 2005

This is amazing. Every facet of VoIP is hot from software to hardware to prepaid calling cards. You name it. Today I came upon an In-Stat release that says VoIP IC market growth will be tremendous from $137.6 million in...

Ixia IxVoice 3.10 tests VoIP and Packet over Cable

January 10, 2005

With today's news about Comcast getting in VoIP, the question is now, who isnt in VoIP? All cable companies, ILECS, CLECS, wireless providers. Basically everyone wants a piece of the pie. Talk about timing... Companies like Ixia that are updating...

Kodak EasyShare One

January 10, 2005

While there were so many interesting announcements out of CES I am positive the most important one was overlooked completely by most. For years I have been predicting that video cameras would one day be WiFi enabled and the entire...
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