Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Tesla Model X Beats Lamborghini Aventador

Lambo Engineers Should be Hiding Under RocksHaving your supercar beaten by an SUV is beyond embarrassing. Heads should be rolling all over the...

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Intermedia Anti-Phishing Tools for Small Business

Large companies generally have IT teams to deal with phishing attacks but really, there is no perfect defense from a determined phisher...

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How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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A Bachelor Party and Wireless Store

June 11, 2004

Recently I had a bachelor party in Las Vegas for a good friend followed by a speech at the Concerto User Group Meeting on Monday morning. If you get a chance to stay at The Hotel at Mandalay Bay, you should give it a shot. Very nice accommodations More like a W hotel in Manhattan. The level of snootiness is high however.

AT&T CallVantage Turning up the Heat

May 24, 2004

You cant help but be

May 24, 2004

You cant help but be

May 24, 2004

Interactive Intelligence and Internet Telephony Miami Dates

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

What a weekend. I have

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

What a weekend. I have

May 23, 2004

What a weekend. I have been working overtime putting together a killer presentation for the Interactive Intelligence Global User Conference. I fly out tomorrow and spend a few days in Indiana meeting with the company and their customers. I cant give too much away but Ill be discussing how VoIP is intersecting with contact centers.

GCOSS Summary Part 3

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

Michael Faulkner, Sr. VP, The

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

GCOSS Summary Part 2

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.
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