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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

AT&T Connected Health Foundry Celebrates Success

Earlier today we discussed how some years back IMS provided a platform for carriers to roll out applications. The industry discussed the...

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FixStream: Enterprise-Grade Operational Intelligence Across Hybrid Cloud

Mapping applications and infrastructure across clouds to allow rapid problem resolutionEnterprises continue to add applications, infrastructure and devices and quite often, the...

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Why iPhone X Sales Will be Epic

The iPhone X is priced at $1,000 which is the first time a mainstream phone has an entry-level price with four-digits in...

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SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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GCOSS Summary Part 3

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

Michael Faulkner, Sr. VP, The

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

GCOSS Summary Part 2

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

David Yohos keynote was dramatic

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

GCCOS Update and TMC Is Growing

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

Worried abouve the Future of US Technology Markets

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

I recently wrote about Nortels

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

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April 23, 2004

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