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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

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ToVox is Growing in the Speech Market

September 1, 2004

Interest in speech is picking up. After three years of what I call the telecom nuclear winter, we are seeing rays of light and they seem to be eminating primarily from VoIP and speech. I wrote about a speech company...

VoIP Goes Retail

September 1, 2004

Amazingly, the buzz about VoIP these days is more about distribution that technology. Just a year ago critics were saying this stuff doesnt work and now you cant go to a retail outlet without being inundated with VoIP phones, videophones,...

Skype, Charter Communications and Covad Heating up VoIP

September 1, 2004

Skype recently launched the beta version of a Mac OS X client for their VoIP service. With over 20 million downloads and nine million users, these guys are taking the VoIP world by storm. SkypeOut lets Skype users connect to...

Warren Buffett Sends a Letter to TMC's Tracey Schelmetic

August 25, 2004

As publishers, we get our share of feedback and we love it. Negative feedback is great because it allows us to improve, while positive is nice as it reinforces what you are doing right. As you might expect, most of our feedback comes from people either buying or selling technology products or services, the typical readers of our publications. Occasionally, you receive feedback from someone so well-known and respected that you do a quadruple-take.

Such was the case yesterday when I was shown a letter to Tracey Schelmetic, the Editorial Director of Customer Interaction Solutions Magazine, from none other than Warren Buffett.

I purchased a Mosquito Magnet Liberty Plus

August 7, 2004

I purchased a Mosquito Magnet Liberty Plus recently as the whole West Nile scare has gotten to and I wanted to do whatever possible to reduce the risk. I believe it was Consumer Reports that said that there is no...

The Airlines Embrace CRM?

August 6, 2004

Big News At VoIP Developer

August 3, 2004

TOSHIBA AND HELLOSOFT DEMONSTRATE LOW-COST, DSP-FREE VOIP PHONE...

SIP Forum Kick Off at VoIP Developer in San Jose

August 3, 2004

The SIP Forum had a kick off reception tonight at VoIP Developer and it was an opportunity to get a number of developers together to start networking and discussing the opportunities in VoIP. A number of old friends and some...

Have a Drink on Vonage

July 29, 2004

At the Democratic National Convention this week, Vonage in conjunction with the Distilled Spirits Council of the U.S., threw a party at Anthem restaurant, luring politicians and others to learn about VoIP and why it shouldnt be regulated by the...

Vendors Invited to ICCM PARTY

July 26, 2004

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