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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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CounterPath Now does Collaboration

President and CEO Donovan JonesYears before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with...

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Kollective Improves Network Performance via P2P Technology

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges,...

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Could Scheduling Logins Make us Safer?

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected...

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I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

Worried abouve the Future of US Technology Markets

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

I recently wrote about Nortels

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

Google Ads not Working

April 23, 2004

For those of you that

April 23, 2004

For those of you that

April 23, 2004

The Future of IM and Wireless

April 21, 2004

Boy is this a perfect BLOG topic if I ever found one Market researchers send me more tidbits of info than I know what to do with. Often this stuff is really useful and costs thousands of dollars if you wanted to research it yourself. The Radicati Group sent me a greatest hits of their latest research. Here it is with some editorializing from yours truly.

Boy is this a perfect

April 21, 2004

Boy is this a perfect BLOG topic if I ever found one Market researchers send me more tidbits of info than I know what to do with. Often this stuff is really useful and costs thousands of dollars if you wanted to research it yourself. The Radicati Group sent me a greatest hits of their latest research. Here it is with some editorializing from yours truly.

SMS Easily from a PC using Teleflip

April 4, 2004

A good friend of mine John Dabnor alerted me to this new company Teleflip that allows easy sending of SMS messages to any cell phone. Just send an e-mail to number@teleflip.com, (i.e. 813xxxxxxx@teleflip.com) and it will be delivered. You dont need to know the service provider. There may be some issues related to LNP or local number portability meaning that if a cell phone ports from one provider to another it may take some time (Their FAQ says a few months) until their database is updated. I havent tested the service extensively but I did send I some messages to some invalid cell numbers and they bounced back which is good to know.

A good friend of mine

April 4, 2004

A good friend of mine John Dabnor alerted me to this new company Teleflip that allows easy sending of SMS messages to any cell phone.

Just send an e-mail to number@teleflip.com, (i.e. 813xxxxxxx@teleflip.com) and it will be delivered. You dont need to know the service provider.

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