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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the...

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Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Michael Faulkner, Sr. VP, The

May 4, 2004

Michael Faulkner, Sr. VP, The DMA spoke on American protectionism and Legislation. We are in a global economy and worldwide outsourcing is part of life. We have two sides to this issue and the Antagonists are unions, Lou Dobbs, Pat Buchanan, protectionists, political opportunists, etc. What is Washington doing about this? 4 Senate bills and 3 house bills have been introduced and states are being more aggressive.

GCOSS Summary Part 2

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

David Yohos keynote was dramatic

May 4, 2004

David Yohos keynote was dramatic and wonderful as always. Highlights include thanking Tim Searcy for a great job he has done for the industry (via the ATA American teleservices Industry). Yoho went on to say, we need ethics committees in outsourcing companies. We need to start thinking more carefully about how we do business.

GCCOS Update and TMC Is Growing

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

I am here at TMCs

May 4, 2004

I am here at TMCs Global Call Center Outsourcing Summit or GCCOS for short, where the worlds most influential outsourcers gather. A few themes are worth sharing. First of all, business to business outsourcing is doing very well. Consumer outsourcing is down a bit.

Worried abouve the Future of US Technology Markets

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

I recently wrote about Nortels

April 23, 2004

I recently wrote about Nortels outlook on the communications space and how they mentioned the US is falling behind in both technology and in the move towards VoIP. To further elaborate on my column titled Nortel Networks' Bright Future in Internet Telephony Magazine, there is a great article in the Wall Street Journal titled China Expands Phone Service Via The Internet (paid subscription required. There seems to be no easy way to link to the article. You need to do a search on past articles at http://www.wsj.com) discussing Chinas jump to VoIP as well as an article in the New York Times titled Losing Our Edge? It was technology that allowed us to overcome the tremendous outflows of manufacturing jobs over the past decades.

Google Ads not Working

April 23, 2004

For those of you that

April 23, 2004

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