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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Homeland Security and EU Remind us Companies are Not Cybersecure

In case the news of constant breaches isn't enough to inform you that most companies are not prepared for cyberattacks, recently, the...

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Fuze Touts Rapid Growth and Significant Samsung Partnership

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of...

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Infovista Ipanema SD-WAN Now With Nextgen Application Intelligence+ and Cloud-Native Orchestration

In an in-person interview, Ricardo Belmar, Sr. Dr. Global Enterprise Marketing, Infovista explained the company’s Ipanema SD-WAN has enhanced application intelligence as...

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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know...

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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle...

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PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember...

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Beware of New Zealand-Related Scams and Malware Campaigns

Please make note of this important warning from DHS: ---In the wake of the recent New Zealand mosque shooting, the Cybersecurity and...

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ToVox is Growing in the Speech Market

September 1, 2004

Interest in speech is picking up. After three years of what I call the telecom nuclear winter, we are seeing rays of light and they seem to be eminating primarily from VoIP and speech. I wrote about a speech company...

VoIP Goes Retail

September 1, 2004

Amazingly, the buzz about VoIP these days is more about distribution that technology. Just a year ago critics were saying this stuff doesnt work and now you cant go to a retail outlet without being inundated with VoIP phones, videophones,...

Skype, Charter Communications and Covad Heating up VoIP

September 1, 2004

Skype recently launched the beta version of a Mac OS X client for their VoIP service. With over 20 million downloads and nine million users, these guys are taking the VoIP world by storm. SkypeOut lets Skype users connect to...

Warren Buffett Sends a Letter to TMC's Tracey Schelmetic

August 25, 2004

As publishers, we get our share of feedback and we love it. Negative feedback is great because it allows us to improve, while positive is nice as it reinforces what you are doing right. As you might expect, most of our feedback comes from people either buying or selling technology products or services, the typical readers of our publications. Occasionally, you receive feedback from someone so well-known and respected that you do a quadruple-take.

Such was the case yesterday when I was shown a letter to Tracey Schelmetic, the Editorial Director of Customer Interaction Solutions Magazine, from none other than Warren Buffett.

I purchased a Mosquito Magnet Liberty Plus

August 7, 2004

I purchased a Mosquito Magnet Liberty Plus recently as the whole West Nile scare has gotten to and I wanted to do whatever possible to reduce the risk. I believe it was Consumer Reports that said that there is no...

The Airlines Embrace CRM?

August 6, 2004

Big News At VoIP Developer

August 3, 2004

TOSHIBA AND HELLOSOFT DEMONSTRATE LOW-COST, DSP-FREE VOIP PHONE...

SIP Forum Kick Off at VoIP Developer in San Jose

August 3, 2004

The SIP Forum had a kick off reception tonight at VoIP Developer and it was an opportunity to get a number of developers together to start networking and discussing the opportunities in VoIP. A number of old friends and some...

Have a Drink on Vonage

July 29, 2004

At the Democratic National Convention this week, Vonage in conjunction with the Distilled Spirits Council of the U.S., threw a party at Anthem restaurant, luring politicians and others to learn about VoIP and why it shouldnt be regulated by the...

Vendors Invited to ICCM PARTY

July 26, 2004

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