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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call and Talk to Watson

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist...

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Fog Computing is Booming and it Changes Everything in IoT

Name a market worth $18 billion in a few years with a 500% growth rate that almost no one knows about. If you...

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Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

Boy that was fast - just yesterday we said Apple lagged behind Samsung in the wireless charging world. Samsung supports up to...

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Pictek Fast QI Wireless Charging Pad Review

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The...

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Facebook Fights Revenge Porn With Dumb Idea

Facebook is testing new technology that is designed to help victims of revenge porn acts. This new tool is currently being tested...

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Why Media Gateways Anymore?

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of...

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Galaxy S8 Outdoes iPhone X in Freeze Test

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy...

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Warranty Master a Must for MSPs

June 23, 2017

Many of you know I am the CEO of a tristate MSP/IT services company primarily serving NY, NJ and Connecticut and it helps me really understand how the IT market works. Most tech writers just stay in the vendor world where things work perfectly I am in the world of reality where things often don't work as advertised. The perspective is invaluable.

Even the companies with stellar reputations for simplicity and service have some products which make you want to flush them down the toilet from time to time. But you have to either use them or resell them to know this.

See a Top 10 Tech Speaker at IoT Evolution in July

June 22, 2017

The tech space is moving so incredibly quickly that you have to attend conferences, webinars and scour the news to be aware of the latest trends and ideas taking place. There is no other way to be sure what to implement, when.

There are two types of businesses these days, the quick and the dead. No, I am not talking about a movie title here - this is the reality of business thanks to digital transformation and IoT.

No company can afford to miss out on what's happening in the world of tech and business and networking with peers and attending conferences with well-chosen speakers is the best way to ensure you are proving your value to your organization.

To that end, it's worth pointing out Inc. Magazine just ran a piece on the 20 tech speakers that will wow your crowd.





Portnox Adds Visibility and Control To Help Secure Networks

June 20, 2017

Networks have become so complex that securing them has become an increasingly complex challenge. As the number of attack vectors increase seemingly endlessly, corporations need to have a commensurate solution which scales with device growth, allowing IT to protect their networks from the various threats they encounter.

Ofer Amitai the CEO of security vendor Portnox believes visibility is the first step in protecting yourself followed by monitoring the devices to control the risk. He continues by saying that networks should be segmented to ensure things like cameras are not on the same network as users – or available from the outside.

ExtraHop Takes Operations Intelligence to the Next Level

June 19, 2017

"We provide operations intelligence which borders on business intelligence,” said Jesse Rothstein CEO of ExtraHop in an interview we had some time back. Since that time the company's machine-learning anomaly detection solution Addy was introduced to leverage the cloud to help companies get a handle on their data center - slowing down the spread of RansomWare by integrating with SIEM solutions.

"ExtraHop Addy brings our environment into focus," said David Johnson, Enterprise Systems Support Specialist with the State of Washington. "With this service, we're alerted to issues we didn't know we had, and it makes us much more proactive in resolving them before the effects are widespread. We now have the data we need to be smarter about how we operate."

Recently, we sat down with Eric Thomas, Director of Solutions Architecture and Rachel Pepple (pictured to the right and below), Director of Marketing Communications to learn about the company's new 

professional services.



Cloud and Datacenter Migration migration 
experts map the entire IT infrastructure across on-premises, 
hybrid, and cloud environments to discover all assets, map dependencies, separate clients and servers, and categorize shared services like DNS and Active Directory.




Tempered Networks Boosts Trust with Identity-Defined Networks

June 19, 2017

If you missed Paula Bernier’s article (free registration required) in our IoT Evolution Magazine, you may not have known Tempered Networks is the new name for Asguard – which is pronounced the same way as Thor’s home-world but spelled with and added letter u.

The idea behind the company is to build trust between systems to go beyond encryption by using Host Identity Protocol for encryption and IF-MAP. “This is a way to have inherent security in your network because it doesn’t happen at the application layer, it happens at the protocol,” said Jeff Hussey, who established F5 Networks and is now President and CEO of Tempered Networks.

Some months later the company outlined their vision – or the problem they are out to solve in more detail:

Solving the Data Analytics Skills Gap

June 15, 2017

Data analytics is doing absolutely amazing things for companies... Recently, Vodafone worked with a venture-backed company Celonis to improve efficiency. The results have been nothing short of staggering. Process costs per purchase order were cut by 11% and time to market by 20% - all in less than six months.

President Tim Cook?

June 15, 2017

Last December we analyzed 28 CEOs that could potentially become the next president of the United States. At the time, Mark Zuckerberg was rumored to be considering a run. This past May in fact it was discovered there is a PAC looking to draft him into considering it.

Tim Cook just had an interview with BusinessWeek and as Gizmodo noticed, some of his answers seem more political than you might expect. Not overtly but in the sense that he seems to be positioning himself to appeal to moderates.

Some examples include that he feels responsible for growing U.S.



Don't Judge the Microsoft Surface Pro by its Reviews

June 15, 2017


Disclosure: we use an iPad Pro and iPhone and a Microsoft Surface Book on a daily basis so you can see we really have no bias. Still, we were offended when we saw the headline today from Todd Haselton at CNBC: Microsoft's Surface Pro is a good tablet, but it's way too expensive for most people.

The concern we had was why the value judgement in the headline? Who is this guy, we thought to tell us what is too expensive for us?

As it turns out his review is spot on - great job Todd (no, we don't believe we know or have met him.)

His main concerns are that a fully configured device with a Core i7 will run you $2,200 without a keyboard or pen!

You can get one for as little as $799 which is likely good enough for most people but it comes with a Core m3.

Microsoft touts photos like this to hawk the Surface Pro but how many of us have a table at the beach? More than likely we have a chair meaning the kickstand will dig into our legs


What we've learned from experience is that if you want to use this device as a laptop on your lap as opposed to a desk, the kickstand can dig into your leg after a while and can be uncomfortable.













The Electric Car Market is About to be Shaken up

June 9, 2017


Expect AAA to raise insurance prices on Teslas by a whopping 30%! It turns out claims numbers are a lot higher than anticipated and so is the cost of repairing the car. Bottom line, any car with supercar like performance will eventually see higher insurance premiums - even if the care is a sedan which doesn't look like a supercar or have a V12 engine.

Speaking of V12 engines (or lack thereof), you may may have noticed that electric cars make no noise meaning they are more likely to get into accidents because they can't be heard on approach.

Array Networks Goes Virtual, Gives MSPs a new Revenue Opportunity

June 5, 2017

The load balancing market evolved into ADCs and these devices are now competing with cloud-based solutions. As this evolution has taken place, Array Networks saw an opportunity to take a page from the carrier market and explore virtualizing network functions.

In an exclusive interview with Paul Anderson, Senior Director of Marketing, he told me the company has a new network functions platform for deploying virtualized application delivery and security functions with guaranteed performance. In their testing, the company took a Fortinet firewall (with the appropriate licensing of course) and realized they could get five times better performance using software over hardware.



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