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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year...

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Digital Transformation of Industry has Arrived thanks to Blockchain

Blockchain not just enables but encourages Digital Transformation of IndustryDigital transformation is being raced into by companies - and we're not exaggerating....

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Jeff Pulver to Present at ITEXPO 2018 BlockChain

Retro Jeff Pulver and friends from VON show 2007...see anyone you know?!Jeff Pulver, who I can't help but follow every direction he...

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190 million people use Quora | you should, too

Using Quora 5 - 10 minutes per week in a meaningful way is destined to be much better for your business than...

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Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

Roku IPO Reminds us Tech is an Oligopoly

September 3, 2017



Roku is a company that defied the odds - competing in a market with Apple, Google and Amazon and somehow persevering by making superior products in what is without a doubt a highly commoditized space. To make matters worse, Google and Amazon really don't seem to care too much about profitability - Amazon in general and Google/Alphabet for its businesses beyond search.

Still, despite the challenging competitive environment, Roku has persevered and done well.

The company's investors are about to partially cash out via an IPO and in its filing documents it tells us that two of its most popular services, YouTube and Netflix pay them virtually no money.

Tech is an oligopoly of sorts. In 2015, Om Malik wrote about the winner-take-all nature of Silicon Valley.

Here is an excerpt:

This loop of algorithms, infrastructure, and data is potent. Add what are called network effects to the mix, and you start to see virtual monopolies emerge almost overnight.











Watch out Slack, Here Comes Flock

September 2, 2017

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems to want to get in on the market. The latest is Flock, a cloud-based team collaboration service, which has attracted 25,000 enterprise users and customers including Tim Hortons, Whirlpool and Princeton University.

According to Bloomberg: 
A teenage entrepreneur who became a millionaire by 20 before sharing a billion-dollar fortune at 36, Bhavin Turakhia isn’t afraid to think big. Now he’s putting $45 million of his own money into building a rival to Slack and other office messaging platforms.

The bottom line is the price Flock will charge is more than $3 per user less than Slack.


Does This Stat Show IBM was Wrong about Telecommuting

August 31, 2017

7% or less than 2 out of 25 workers feel productive in the office during normal business hours According to a recent FlexJobs survey on remote work. 66% of professionals believed that they would be more productive if they worked remotely.

The reasons cited in favor of remote work? 76% wanted "fewer interruptions from colleagues and fewer distractions," 70% sought to "reduce stress from commuting," and 69% preferred to avoid "office politics."

How do these stats square with the strategy changes by companies like Yahoo! and IBM to move people back into the office? Without passing judgement - in both of these cases the companies faced tough competition and weren't performing up to expectations so maybe a change was made in the hopes of an improvement.

Perhaps these two cases are outliers.

When we look at the stat regarding 76% of people wanting less interruptions and distractions, how does this align with the move to the open office environment?







Lack of Cybersecurity Training Just Cost 8 Million Dollars

August 31, 2017

The Cybersecurity problem gets worse by the day and as we have covered before, there is an increase in attacks targeting money-transfer. In fact, while ransomware isn't going away any time soon, the sheer amount of money which can be scored from a wire transfer scam is so enormous that ransomware pales in comparison.

As we just wrote:

  • Money transfer attacks occur when company employees are tricked into wiring money to a hacker account through what looks like a legitimate email from their boss or other authorized authority. By hacking mailboxes, malicious users can learn patterns and terms used by an organization and subsequently use these terms against them. Tens or hundreds of millions of dollars are lost by corporations each year through such attacks.

Some time back we wrote about Portnox and how they add visibility and control to help secure networks.

Hypocritical? Apple Comes out as Pro Net-Neutrality

August 31, 2017

Apple, like much of Silicon Valley is pro Net Neutrality. In a letter titled: In the Matter Restoring Internet Freedom sent to the FCC today, the company laid out all the reasons we need an open Internet.

Here are the salient points:

  1. An open internet ensures that hundreds of millions of consumers get the experience they want, over the broadband connections they choose, to use the devices they love, which have become an integral part of their lives.
  2. We work hard to build great products, and what consumers do with those tools is up to them—not Apple, and not broadband providers. 
  3. Consumers must be allowed to access the lawful internet content,applications, and services of their choice.
  4. No paid fast lanes. 




Burning Man Live Stream

August 31, 2017

Coinbase: Killing the Goose that Lays the Golden Cryptocurrency

August 31, 2017

How Bitcoin and the Free Market can Screw up Bitcoin and the Free Market

The beauty of cryptocurrencies and ICOs is there now a way for tech to take on governments and allow consumers access to an alternative to government controlled “money.” Bitcoins and related currencies are a libertarian dream – allowing people from repressed countries such as Argentina, China and others to take their money out of these financial prisons if they so choose.

In 2013 we detailed the 15 reasons bitcoins were better than gold, we then reiterated it is Gold 2.0.  In January of this year we charted Bitcoin according to the Tech Hype Cycle and predicted the price would break out based upon how technology adoption works.

Google Could Lose it's Trademark

August 21, 2017

Is Google a generic term like KleenexDumpster and Realtor- unworthy of protection with a trademark symbol? The case is pending.

Dr. Wikipedia tells us:

A trademark is said to become genericized when it begins as a distinctive product identifier but changes in meaning to become generic. This typically happens when the products or services with which the trademark is associated have acquired substantial market dominance or mind share, such that the primary meaning of the genericized trademark becomes the product or service itself rather than an indication of source for the product or service. A trademark thus popularized has its legal protection at risk in some countries such as the United States and United Kingdom, as its intellectual property rights in the trademark may be lost and competitors enabled to use the genericized trademark to describe their similar products, unless the owner of an affected trademark works sufficiently to correct and prevent such broad use.



Tesla Model X Beats Lamborghini Aventador

August 21, 2017

Lambo Engineers Should be Hiding Under Rocks



Having your supercar beaten by an SUV is beyond embarrassing. Heads should be rolling all over the supercar word.



Tesla also just established the world-record for the fastest quarter-mile for an SUV, 11.418 seconds while beating a Lamborghini by 0.05 seconds. The Lambo ended up passing the Model X P100D immediately after.



There are a few shocking things to note. How much higher do you think the coefficient of drag is for the Silicon Valley SUV.







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