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IP Communications

Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome

April 23, 2014

A while back, I had a chance to go to MWC (news and analysis) in Barcelona, Spain and like many of you who travel internationally, I was concerned about my cellular bill as I enjoy the relative generosity of multigigabyte 4G data plans in the US. In Europe however the costs can grow quickly. When headed overseas, Verizon charges $25 per 100 MB of data. As many US devices are locked, it becomes a hassle to bypass such restrictions with multiple devices and a bevy of SIM cards.

Alcatel-Lucent Enterprise Wants to Boost Your Application Fluency

April 2, 2014

Updated April 3rd 2014: added "Enterprise" after each mention of Alcaterl-Lucent and clarified the role of the coprocessor in the E series model.

Alcatel-Lucent Enterprise recently made a number of intriguing enterprise announcements regarding new hardware and software to enable companies to better manage the myriad applications running on their network whether using wired or wireless access. Touting Unified Access with Application Fluency, their new solutions are designed to help you figure out exactly what your network is switching and moreover, what resource various applications are using.

Tiscali to be one of the First Software Telcos

March 27, 2014

The traditional telco is dead – the case for moving to COTS technology is just too compelling. This is a theme I have been espousing for over a year. My readers further know companies like Metaswitch Networks have also been making the case as to why carriers need to start evaluating their software options immediately.

You also know about the cost savings associated with moving to standard servers – power and maintenance savings are a few additional benefits.

Aspect's Voxeo Acquisition Bears More Fruit

March 18, 2014

Aspect has been expanding the capabilities of its portfolio as well as its deployment options. They have made a bunch of investments and acquisitions and they now have an extremely comprehensive omnichannel contact center capability in the cloud and on-premise. The company has multichannel self-service, agent assist in the contact center, workforce management, backoffice optimization solutions and more.

TMC has been covering them since the eighties and it is pretty amazing how many companies they have purchased during that time - Aspect was actually a company which was acquired and then the name was changed from Concerto.

ShoreTel: The Communications Platform has a new Role to Play

March 18, 2014

ShoreTel Touts Low TCO and Cloud/Premise Integration

I just had a chance to meet with Mark Roberts, CMO of ShoreTel to a get a handle on what the company has been up to lately. He has been at Polycom and Mitel in the past and is just embarking on his fourth month in his new role but seems very excited to be where he is. This is in-part because he beleives the ShoreTel roadmap is the correct one to navigate the ever-evolving communications market.

Sennheiser Rounds Out Portfolio

March 17, 2014

 

The UC space is alive and well even as it moves from the customer premise to the cloud. To learn more about the market I had a conversation with William Whearty (pictured), VP Sales & Product Marketing at Sennheiser where he told me their 70-year history of making microphones and headphones shows we know how to reproduce sound.

Now, the company is making an aggressive push into various segments of the UC market and is working to add certifications.

Will You Win a Free Call Center Makeover Worth Millions?

March 14, 2014

Barry O'Sullivan joins Altocloud to Boost Marketing & Call Center Integration

March 12, 2014

“Marketing is eating sales,” said Barry O’Sullivan the new CEO of Altocloud, a company dedicated to producing solutions which can be used to create happier customers. Simply stated they have an analytics platform which integrates your contact center and marketing automation software in order to allow instant insight on what your customers are doing and more importantly, helping them receive increasingly personalized experiences with smarter interactions and faster resolution.

And having Barry on board carries a great deal of importance. He not only was a VP/GM at Nortel when the company was doing well, he also spent 11 years at Cisco, most recently as SVP & GM UC & VoIP.

How TextGen Converges Texting with Service

March 7, 2014

Face it, your customers don’t want to talk on the phone, they want to communicate with you the way they do with everyone else, using text. Sure, this is a generational issue but the young are getting older. Moreover, the parents and grandparents of all those kids have learned something very important in the past decade… If they want to communicate with their younger family members, they better buy a pair of reading glasses and learn to text.

But many companies aren’t prepared for a world where customers text them.

OpenWave Uses Push To Boost Consumer Relationships with Carriers

February 27, 2014

Mobile carriers aren't communicating with subscribers as effectively as possible and as a result Openwave Mobility is providing their MOTIFY solution which solves the problem by using a push notification on iOS/Android devics to begin user-engagement. At that point they communicate with an app on the device which connects with Openwave Mobility's backed system which receives data over the push channel.

The cloud-based solution can be used to send marketing campaigns to users and can then determine the uptake through reporting.

For example, if there is a new video feed to a local sporting event which the carrier wants to promote, they can send a message letting the appropriate subsctibers know.

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