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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

Watch out Slack, Here Comes Flock

September 2, 2017

There is no shortage of competition for the enterprise messaging customer. Slack is the acknowledged leader but Cisco, Microsoft and everyone seems to want to get in on the market. The latest is Flock, a cloud-based team collaboration service, which has attracted 25,000 enterprise users and customers including Tim Hortons, Whirlpool and Princeton University.

According to Bloomberg: 
A teenage entrepreneur who became a millionaire by 20 before sharing a billion-dollar fortune at 36, Bhavin Turakhia isn’t afraid to think big. Now he’s putting $45 million of his own money into building a rival to Slack and other office messaging platforms.

The bottom line is the price Flock will charge is more than $3 per user less than Slack.


StaffAlerter Provides Value in Emergency Notification and IoT

July 8, 2017

With terrorist attacks and other shooting incidents becoming commonplace, the need to quickly notify large groups of people regarding dangerous situations seems to have never been greater. While many of the solutions on the market are targeted at governments or large police departments, the emergency notification system on a budget market has been neglected.

Enter StaffAlerter, the infinitely flexible solution which combines the power of IoT-like sensors with IFTTT real-world flexibility. By this we mean that the system can be easily programmed to sense an emergency button being activated in the freezer and then proceed to unlock the freezer door.

Tempered Networks Boosts Trust with Identity-Defined Networks

June 19, 2017

If you missed Paula Bernier’s article (free registration required) in our IoT Evolution Magazine, you may not have known Tempered Networks is the new name for Asguard – which is pronounced the same way as Thor’s home-world but spelled with and added letter u.

The idea behind the company is to build trust between systems to go beyond encryption by using Host Identity Protocol for encryption and IF-MAP. “This is a way to have inherent security in your network because it doesn’t happen at the application layer, it happens at the protocol,” said Jeff Hussey, who established F5 Networks and is now President and CEO of Tempered Networks.

Some months later the company outlined their vision – or the problem they are out to solve in more detail:

Help Nominate Agents of Digital Transformation

May 25, 2017

We have some very exciting news to share! 

The Agents of Change recognition program was developed to identify the leaders within companies that are helping transform vision and innovation into reality.

Nominate leaders you believe deserve special recognition for their ability to initiate and drive change in the industry. Your nominee could be from a large company, where change is often harder to implement, or from a smaller company or startup where, this particular Agent of Change has taken technological innovation to heart and is creating opportunities that have the potential to change not just a company, but the world, for the better. 


Cisco, Juniper and Business Insider show how to Transform your Business

May 25, 2017

The world is changing - it is literally transforming before our eyes and most companies know digital will affect their business but they don't have a plan to deal with it. Thankfully, we have a place where business can come and learn what they need to do to be prepared in this brave new world where "Speed is the new trust," according to Tony Robbins.

Here is more from the team behind this exciting new event Communications 20/20 ready to help you take your organization into the future!

  Ubiquitous Communications: 
The Service Provider Opportunity

Dear Colleague, 

Communications is entering an era of ubiquitous connectivity - where 5G, Wi-Fi and LoRA connect everything, and NFV, SD-WAN and SDN make it so devices on any network communicate on the same session level.
At Communications 20/20, the opportunity for service providers of all sizes to power communications applications and services will be presented and discussed by both analysts and practitioners.

Sessions include:




  • Telco Digital Transformation:
    NFV and the Smart Network
  • NFV: Policy Control and Traffic Management
  • SDN: Business Models Moving Up The Stack
  • SDN Case Study: Open Systems Enable the Five 9s
  • 5G the Critical Path to Success
  • HetNets & LoRa, 5G: Supply and Demand
  • OpenRANs and SDN
  • Case Study: The UnCarrier Future of T-Mobile
  • NFV Success Stories: TCO vs. TCS
  • 5G Case Study: Taking 5G beyond the Trials

Come Examine the Essential, Futuristic Trends Driving Communications into the next Decade and Beyond.

The 3-day Communications 20/20 experience is a carefully-crafted mix of education, networking, product research, and a exciting prognostication.

Check out the Complete Agenda to review the sessions, seminars and presentations.



All segments of the communications/telecom ecosystem participate in Communications 20/20 to have a voice in the definition of new services and solutions that will revolutionize human and non-human interaction.





GENBAND Enables Carriers to Take On Silicon Valley

April 18, 2017

In 2010, we told you Genband has become a mini Alcatel-Lucent for all practical purposes and we couldn't help thinking of this, almost a decade later as we sat, discussing the latest happenings at the company. GENBAND is actually not only a company delivering hardware and software, they have become a cloud-enabler for carriers worldwide. For example, Deutsche Telekom has a consumer app based on Kandy.

Who is GENBAND today? They are becoming the ultimate enabler of carrier communications solutions.

New Flowroute Customer Onboarding Platform Lubricates CSP Porting

April 17, 2017



Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely at helping these companies deliver an excellent experience for companies migrating to their services.

In a recent meeting with Dan Nordale and Dave Rich, they told me they asked themselves, "Why is it so easy to get a gmail account but not so easy to get telecom configured for business?"

And thus the Flowroute mission was born.

The company helps its customers in the following ways:

  • Onboarding API: Through an Onboarding API, Flowroute helps communication service providers manage the lifecycle of customer onboarding, from order submission to completion.
  • Bulk port orders: Gives CSPs the ability to create and manage thousands of port orders at once through the its web-based application.
  • Real-time event updates: Provides end-users access to the entire onboarding journey, including real-time messages from Flowroute’s number and porting experts.
  • Number feature automation: Enables automated configuration of CNAM, E911, call routing and name assignments during onboarding.
  • Quality Control: Sends automated verifications to confirm phone number transition through NPAC, the National Portability Administration Center.
The most impactful statement made in the interview "90% of enterprises run their PBX inside a firewall." It will flip in five years. Meaning we ar going from UC to UCaaS.

And as enterprises move to the cloud, Flowroute is trying to take away the pain of delayed ports and minimize the exposure customers have to tech issues.

By automating and approving onboarding, they help carriers expand their product sets as they no longer need to focus as much on these areas.



















Konftel Goes BIG and small in Conferencing

April 16, 2017


The BIG news from Konftel is they hope to solve the huge headache most people experience when trying to set up the conference phone in a meeting. How? The Konftel 300IPx (we will refer to this as hardware) and Konftel Unite mobile app (we will refer to this as software) work together so a single click is all it takes to join a meeting.

Many of us techies have in-car navigation which could costs thousands of dollars yet we prefer an app - Google Maps, Waze, etc. This is the same idea but the 300IPx does have a small screen as well if you want to use it.



We had a recent discussion with Torbjörn Karlsson and Stefan Eriksson and they told us all about the solution and how it works.

The hardware has NFC, allowing a quick connection with your phone - unless it's an iPhone, because Apple has decided the masses don't need NFC at the moment. 








CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

April 16, 2017

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell and rule not only desktops but servers.

This is what I thought of when I met with Todd Carothers of CounterPath. The company pretty much dominates the SIP soft-client space on mobile devices. 



Now, as companies are moving to UCaaS, CounterPath sees an opportunity to parlay their strength in mobile software into a complete package.





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