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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Clean up on Aisle Six; the Doctor Will See You Now

June 6, 2012

Look no further than to Wal-Mart when you need your next checkup, physical exam or other medical test. You see, cloud-based video collaboration tech has allowed Dr. Raj Shah of Telemed Ventures to set up shop in Wal-Mart and he plans on expanding his practice virtually to more of these stores to serve rural customers.

As the video above shows, a nurse takes some vital readings like weight, height, temperature, blood pressure and an EKG reading when appropriate.

Telemedicine has been around for many years but it is possible this new move in the US will help the concept gain more traction in the third-world as well.

Houston, We Have Disruption

June 4, 2012

When many of us think of disruption we think small. The client-server model disrupted the mainframe and mini market. Small hard drives in RAID formation disrupted larger hard drives. Tablets and smartphones disrupted PCs, etc.

Why Facebook Needs a Phone

May 29, 2012

Facebook as the dominant social network is becoming the replacement for the phone. Nowadays in fact it is fairly common to use Facebook as the primary way to stay in touch with others – especially among those under 30. The point here is that the phone is becoming the Facebook communicator.

And with mobile adoption continuing ta a blistering pace – many people have multiple mobile devices in fact, Facebook should be sitting pretty, right?

Turns out Cisco Cius Can't Compete With the iPad Either

May 25, 2012

Company after company is learning what most of instinctively know already – competing with Apple head-on is like trying to tackle a freight train with your bare hands as it is barreling down the tracks in your direction. Amazon with its Kindle Fire competed on price and used its services to subsidize the device. Other tablet makers are finding it virtually impossible to compete without such advantages.

Intel Finally Gets Mobile?

May 17, 2012

Intel is selling its computers quite nicely into PCs and servers and although we are in a so called "post-PC era" people keep buying computers by the tens of millions. The long-term challenge is in-part ARM, the instruction-set architecture which is being turned into highly efficient chips used in most mobile devices.

The challenge of course for Intel is the typical one of disruption from below. An example is how RAID allowed inexpensive and less reliable hard drives to replace larger disks in the market.

Likewise, the ARMv8 64-bit architecture application profile was defined two months ago and at some point soon we will see these chips in the field. Moreover, expect them to rapidly go multicore if not initially.



The Most Comprehensive Interop 2012 Video Interviews

May 16, 2012

In case you missed Interop 2012 in Las Vegas and even if you were there – I have some really good news for you. TMC was there and we shot about seven hours of the most important and engaging interviews possible. We have all the companies you need to know about in spaces such as private and public cloud to big data, analytics, network testing and more. We spoke with the small upstarts and the giants like HP, Cisco and IBM.

Brightcove Sales Reflects well on Video, Cloud, HTML5

May 4, 2012

What happens when you sit at the intersection of cloud, HTML5 and video - especially when tablets and high-resolution smartphones are being sold by the hundreds of millions? The answer is - if you are Brightcove, that your sales grow rapidly. In fact the company just announced earnings of $19.9 million which is up 53% YoY. Sure, this isn't a huge number but the percentage is obviously intriguing.

Moreover, gross profit for the first quarter was up 56% at $13.6 million.

Microsoft Working on Skype Everywhere Initiative

April 20, 2012

The fact that Microsoft would want to integrate Skype everywhere shouldn't be too surprising, Office/Lync and Windows Phone are obvious areas and so is Xbox. That's why news of the company looking for engineers who can delve into the hybrid world of video games and IP communications shouldn't be too surprising.

When Microsoft integrates Skype into Xbox and bundles some free calling into the solution, what's to stop them from offering a DECT phone as well? With retail prices of DECT 6.0 phones starting at less than $20, the idea makes more and more sense.

Sure, you can use a cordless/wireless phone with Skype today but if Microsoft integrates it all seamlessly and video is added for free, what happens to the business models of Ooma, netTALK and magicJack?

And what about the cable companies, AT&T and Verizon? Sure, a Skype home phone calling solution will be inferior as it doesn't allow emergency calling due to a lack of E-911 support but still, if it is part of a bundle and has HD voice support, why pay for phone company or cable calling? Especially if it has video as well and other great Skype calling features, presence, etc.

Additionally, a benefit of the Skype purchase will be potentially becoming the phone provider for hundreds of millions of consumers.







Goodbye Android, we hardly Knew You

April 2, 2012

New research is showing that Android has some real problems. Obviously Google knows this and it’s part of the reason they purchased Motorola and as Henry Blodget points out are opening an online tablet store. David Beckemeyer too weighs in with a chart showing just how dominant Apple is becoming.

But before we get into that I was at my accountant last week and while he was crunching numbers I decided to tell my wife it was time to get my oldest daughter a refurbished laptop because her netbook takes longer to boot than the time it takes for us to assemble all the documents for the IRS.

Consumers Tell Mobile Carriers how to Save Millions

March 22, 2012

Wireless carriers spend millions on contact center calls related to device questions from their subscribers and to lean more Amdocs recently commissioned a survey which shows that while 83% of the 2,900 consumers surveyed are aware of self-service options, only 37% of consumers use them. Why? You may think because they don't have access to a PC or perhaps they have an Apple iDevice and are afraid the answer will be in Adobe Flash and all they will see is a series of question marks.

Well, if this is what you thought, you'd be wrong on both counts. The reality is that they expect the answers to be wrong or inaccurate.

So perhaps you are thinking, social media is the solution.



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