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I wish I had more time to absorb all the information at this show.
Between ITEXPO content, 4GWE, M2M, SIP Trunking, etc. there is just so
much going in at this event and it is fascinating to me to see how
ITEXPO and collocated events continue to draw record crowds.



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Here is a video of the SIP trunking session at ITEXPO in Los Angeles,
CA. More to come soon.



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Here is a shot of th kickoff session of Fonality's open source
communications FtOCC training at ITEXPO West 2009 here in Los Angeles.
Nice crowd.

I made some opening remarks at the Smart Grid Summit which is a
collaboration between TMC and Intelligent Communications Partners.
There was great attendance here and most of the conference sessions
this morning. Expect more photos soon.

At ITEXPO West 2009 in Los Angeles, Avaya made news at their Social
Enterprise Event when they announced a prototype of Facephone, a rich
application which integrates multimodal communications with social
networking. It is a communications network overlay on Facebook which
does not require users to be friends before communicating.

One application of the solution is to blend the best of customer
contact and social networking. One simple problem this application
solves is allowing users to connect with one another more seamlessly.
For example, customers who need to call a company and want to utilize
a Facebook page to make the connection.

A live demo showed how presence and availabilty integrate to allow
more intelligent communications. For example if you wanted to get
someone's attention when they are in a conference call you could enter
a subject and make the call.


The recipient can query the Facebook page of the caller before taking
the call. Even if the caller is unknown to the recipient, they can be
informed before they take the call.

This is definately the
evolution of the contact center - the future of social media CRM we
all need to be aware of.

This event has been a great way to start off the event. Chairs had to
be brought in to seat the large crowds. This seems to be a great
indication about what a great week of learning and networking we will
experience this week at ITEXPO West 2009 at the Los Angeles Convention
Center. See you there.



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Wow. What a full house. Thanks all for coming.

Five billion minutes per day is the amount of time spent on Facebook
and just one tidbit of information shared as Avaya social networking
expert Paul Dunay educates the audience about the social enterprise
here at ITEXPO West 2009.

Another important point made - Facebook is the equivalent to the
invention of the printing press and radio. Check out the video for more.



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Eric Rossman kicks off the social enterprise event.



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Paul discusses his presentation here.



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