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IP Communications

Some US Offices Being Closed by Mitel

November 3, 2011


I just got word that a number of US offices have been closed by Mitel. A source tells me 60 people were let go, 40 technicians and engineers and there are now only 16 branches in the US. I reached out to Mitel PR who wouldn't comment due to the quiet period so I did some digging and found a Mitel employee in a supervisory capacity who confirmed US offices were being closed but wouldn't specify how many.

Mitel has had challenges for a number of years and I won't go into what they are in this piece. If you are curious see my past pieces in order or pertinence, ShoreTel Filling the Nortel Void?, Mitel to Come Out Swinging, Will They Connect? and Mitel Business Partner Conference 2011 Live Blog.

What is worth mentioning is the new CEO Rich McBee has outlined a plan and part of it consists of aligning its channels.




Plantronics Headset Line Exudes UC Dominance

November 3, 2011

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in 1982 when my company TMC (I am CEO) launched the first magazine in the call center space, Plantronics was one of the few companies in the market and almost 30 years later they have evolved into an organization delivering unified communications endpoints for virtually every segment of the market.

Blackwire C435

Sound ID SIX Proves Bluetooth Headsets Need an App

October 31, 2011

Reheating a casserole? There's an app for that.

The evolution of the headset mirrors virtually everything else in the world – it has become more technologically sophisticated and a lot smarter. Case in point is the Sound ID SIX Bluetooth headset, a technological marvel which continues to impress me and the more I use it, the better it seems to get.


China Telecoms and Incoherent US Foreign Policy

October 28, 2011

China telecom companies growing globally Go to any of the recent shows in technology and telecom such as CTIA Wireless and Interop and you see a huge presence from Chinese telecom companies like Huawei and to a lesser extent, ZTE. Moreover, talk to the competition and you will hear them say these companies are poised to “take over the world.”

This shouldn’t be a surprise because these companies have been able to benefit from the massive build-out of China’s tech and telecom infrastructure and while the rest of the world was experiencing post telecom-bubble burst syndrome, their Chinese competitors were feasting on home-grown growth and rapidly expanding worldwide.

No selling into the US Of course these companies are said to be state-controlled by the US which is why they aren’t allowed to make certain acquisitions or even sales into the US.

iPhone 4S Review with Help from Duran Duran

October 27, 2011

Two days ago I happened upon a new iPhone 4S as a replacement for my current 4 model. On the same day, I had an opportunity to go to Madison Square Garden and watch a Duran Duran concert where I was able to put this state of the art phone through its paces. I found it ironic that Simon Le Bon, the lead singer of the group said he was first in the Garden 30 years ago – and that was around the time I was introduced to PCs and programming in general. Now, here I was using the new phone as a camera in what has to be one of the harshest environments ever in which to shoot photos and videos.

FreeWave Technologies Provides Secure, Long-Range Radio Communications

October 26, 2011

Submarine cable systems between the UK, Canada and Paris became essential in the 1850s as the British government found itself in a situation where it would fight wars, sign treaties and still have thousands of soldiers in the field fighting – totally oblivious to the end of conflict. This cost the UK a tremendous amount of money and reducing this cost became a priority. Once the cables were laid they also became invaluable to the shipping industry as they allowed ships to be rerouted to ports which would be more lucrative destinations.

Nowadays with 3G, 4G and WiFi networks overlapping in much of the developed world we take instant communications for granted but this is not the case.

New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal

October 17, 2011

Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.”

As a refresher – the company started selling a hosted solution in 2005 but relaunched its cloud-based communications as a service or CaaS solution in 2009.

Tech Growth: It's all about the Arbitrage

October 15, 2011

Wikipedia defines arbitrage as the practice of taking advantage of a price difference between two or more markets and I’m amazed at how it’s helped the world of tech grow through the decades. Now before I continue I should point out productivity and flexibility are also crucial reasons for tech growth. For example, the PC spreadsheet made it possible to not only perform financial calculations more quickly but more importantly to perform calculations you just couldn’t afford to have humans do.

But really, arbitrage is the hidden gem in the market because quite often it fuels the use of a new technology with paying customers who can justify the expense because they are saving money elsewhere.

Jobs, Ritchie & Galvin Dead but not Forgotten

October 14, 2011

As TMC's Peter Bernstein says, the rule of threes seems to be in effect. First we lost Steve Jobs who transformed the music, movie, computer and mobile markets and next we lost C programming language and UNIX OS creator Dennis Ritchie. The third death was that of Former Motorola CEO Robert Galvin who oversaw the creation of the first "large-screen" (19-inch), transistorized, cordless portable television and the first cell phone among a slew of other important innovations.

As I mentioned yesterday, the C programming language was the fourth one I learned after BASIC, Pascal and PL/1 and what made it unique was its infinite flexibility. All of a sudden a programmer could create dynamic arrays of pointers in a program instead of relying on fixed variables.

iOS 5 Update: Steve Jobs Rolling Over Already?

October 13, 2011

I understand the title of this post may be insensitive and nothing could be further from the goal of this piece. In fact, if anything, I admire Steve Jobs so much that I feel this entry needed to be made in order to honor his memory.

The question which our industry is asking today is how could Apple screw up the iOS 5 update so badly - literally a week or so after the death of Steve Jobs? I realize of course the two incidents aren't related but one has to wonder if all those devices that Steve keeps in his office wouldn't have have had a hiccup or two - causing him to sound the alarm bells that this upgrade was not ready.

As I mentioned earlier today - I went into the upgrade cautiously and an iPhone 4 was upgraded without a hitch but an iPad 2 crashed, giving me the error message below. I sent an email to my IT team and they suggested rebooting and retrying - apparently there are cases where an upgrade had to be performed four times to get it to work.



I was lucky.







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