Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Bluetooth Smart Ready Shows Potential

December 19, 2011

Bluetooth to me is one of the most convenient technologies I use as it allows me to get rid of the cord from my mobile and desk phones. I am surprised actually that everyone doesn't use a stereo bluetooth headset - at gyms around the country it seems like one out of 10 music listeners have given up their typically white cords in favor of new technology.

Frankly I just don't get it but am hoping that the new bluetooth 4.0 standard which is more miserly with power will make a good technology even more useful. It is worth pointing out the SIG wants you to refer to it as Bluetooth Smart Ready.

In theory the power consumption is so low that you can get a year out of a device using a button size battery - now that's low-power.

As you might imagine, applications in home automation and the medical field are prime examples of where such a low-power wireless technology will shine.

Thanks to Kickstarter there may soon be an automotive app - one which syncs with your iPhone 4S which was the first phone to support bluetooth 4.0 BTW. The solution constantly updates your car's location via a small device which is connected to your automobile.







Ignoring Increased Accident Evidence, NTSB Pushes Gadget While Driving Ban

December 17, 2011

Recently the NTSB voted this week to recommend all 50 states and the District of Columbia enact laws banning the use of personal electronics including hands free and handheld devices while driving. While it is obvious to all of us that using a smartphone to surf the web and text while driving is a major distraction I should also like to point out that perhaps the NTSB is focusing on the wrong area. After all, fixing your hair, daydreaming, dealing with kids in the back seat, eating, drinking, sneezing, coughing, crying, laughing, dealing with difficult radio controls which often by the way manifest themselves in the dashboards of German automobiles are potentially more distracting than texting. At least that’s my take on the issue.

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Will Rockit Redefine Social CRM?

November 18, 2011

What happens when you merge social CRM, location based marketing, mobile marketing, loyalty rewards and targeted social marketing? The answer is Rockit – a new company whose goal is to prove to the world that managing customers in the new multichannel, multimedia world is far from “rocket science” (get it?).

The company provides a loyalty-enabled platform allowing customers to sign up for offers in categories of interest or by company and these companies can use the platform to track customer loyalty, communicate and push out special offers and incentives.

Do Apple and Google Need to be Carriers?

November 15, 2011

Some might argue Apple is so dominant in-part because they are control freaks. Supply chain, software, hardware, OS, CPU, you name it. Ditto for Google - with proprietary cloud-based systems which are hyper-efficient and scalable, their operating system is the one you want to emulate. In fact, you could argue much of the move to the cloud is an effort to emulate the way Google does business.

And this brings us to control of the wireless experience.

Some US Offices Being Closed by Mitel

November 3, 2011


I just got word that a number of US offices have been closed by Mitel. A source tells me 60 people were let go, 40 technicians and engineers and there are now only 16 branches in the US. I reached out to Mitel PR who wouldn't comment due to the quiet period so I did some digging and found a Mitel employee in a supervisory capacity who confirmed US offices were being closed but wouldn't specify how many.

Mitel has had challenges for a number of years and I won't go into what they are in this piece. If you are curious see my past pieces in order or pertinence, ShoreTel Filling the Nortel Void?, Mitel to Come Out Swinging, Will They Connect? and Mitel Business Partner Conference 2011 Live Blog.

What is worth mentioning is the new CEO Rich McBee has outlined a plan and part of it consists of aligning its channels.




Plantronics Headset Line Exudes UC Dominance

November 3, 2011

Recently I received a care package from Plantronics with a number of their headsets and other products and when I opened the box it served as a not so subtle reminder of just how dominant the company is. Back in 1982 when my company TMC (I am CEO) launched the first magazine in the call center space, Plantronics was one of the few companies in the market and almost 30 years later they have evolved into an organization delivering unified communications endpoints for virtually every segment of the market.

Blackwire C435

Sound ID SIX Proves Bluetooth Headsets Need an App

October 31, 2011

Reheating a casserole? There's an app for that.

The evolution of the headset mirrors virtually everything else in the world – it has become more technologically sophisticated and a lot smarter. Case in point is the Sound ID SIX Bluetooth headset, a technological marvel which continues to impress me and the more I use it, the better it seems to get.


China Telecoms and Incoherent US Foreign Policy

October 28, 2011

China telecom companies growing globally Go to any of the recent shows in technology and telecom such as CTIA Wireless and Interop and you see a huge presence from Chinese telecom companies like Huawei and to a lesser extent, ZTE. Moreover, talk to the competition and you will hear them say these companies are poised to “take over the world.”

This shouldn’t be a surprise because these companies have been able to benefit from the massive build-out of China’s tech and telecom infrastructure and while the rest of the world was experiencing post telecom-bubble burst syndrome, their Chinese competitors were feasting on home-grown growth and rapidly expanding worldwide.

No selling into the US Of course these companies are said to be state-controlled by the US which is why they aren’t allowed to make certain acquisitions or even sales into the US.

iPhone 4S Review with Help from Duran Duran

October 27, 2011

Two days ago I happened upon a new iPhone 4S as a replacement for my current 4 model. On the same day, I had an opportunity to go to Madison Square Garden and watch a Duran Duran concert where I was able to put this state of the art phone through its paces. I found it ironic that Simon Le Bon, the lead singer of the group said he was first in the Garden 30 years ago – and that was around the time I was introduced to PCs and programming in general. Now, here I was using the new phone as a camera in what has to be one of the harshest environments ever in which to shoot photos and videos.

Featured Events