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IP Communications

TMC Dallas Video Interviews 2011

July 25, 2011

Recently I spent some time in Dallas doing video interviews with companies in the Dallas, Texas area and during the course of the discussions I was able to get a sense of where the markets have been and are going. The vast range of different opinions really comes together into a few themes.

They are simply that wages and turnover rates in India are skyrocketing meaning some jobs may be headed back to the US. This is offset by an interview with  King White of the Site Selection Group - an organization which helps companies decide which countries and states they should locate in. He tells us that states with higher taxes are less attractive and subsequently deter companies from opening there.

News Corp. PhoneGate Analysis and Suggestions

July 21, 2011

Based on the constant media coverage you should all be aware that reporters at a now shuttered News Corp. newspaper broke into voicemail accounts in order to get scoops. News Corp is certainly center-right in its reporting - depending on which brand of course. And it is also a very successful company with products like Fox News being monsters in terms of viewership.

But journalists are generally liberal and before you dispute my assertion, please recognize I hire and work with them for a living and as such, media outlets across the world have gone out of their way to focus on what isn't such a huge story.

Metaswitch Thrutu iPhone App Lets Carriers Become Social Hubs

July 20, 2011

Earlier this year I came across Thrutu from Metaswitch newtorks - an application development platform allowing carriers to leverage rich social features and provide them as services to customers. In short, this is the exact sort of solution wireless phone companies need to try to keep their customers engaged and more importantly paying them.

Of even greater importance for service providers is being able to ensure that the contact database doesn't continue to get moved from the carrier cloud to the social cloud. By that I mean, consumers are relying more and more on Facebook and Twitter as their contact database making the carrier and the phones they sell less important.

Thrutu brings social features such as location, contact and photo sharing as well as prodding via a remote vibration (like Facebook's poke) and more via an API which developers can use to do much more.

I saw a demo of it working on Android phones and was impressed and as of this moment the company has released an iPhone version as well. As you may have guessed, you will be better off using such a service on a network voice and data can be shared such as GSM or in an area where there is WiFi and 3G/cellular.

Of course the question you have to ask is whether it is too late for carriers to basically reinvent social networks which are already dominated by the web giants we all know (and many love).







Nosh from Google a P2P Foursquare Meets Zagats

July 19, 2011

I just met with Craig Walker the Founder & CEO of Firespotter Labs and he went over where his Google-backed companies will be innovating in the future. As you may recall, Walker founded Dialpad and Grandcentral which eventually got acquired by and became the foundation of Google Voice. Walker explained his new company will be looking to disrupt markets where there is an opportunity to disrupt.

We can for example expect more disruption in telephony and the hospitality market was referenced by him as a space worth $600 billion/year and yet there has been little innovation beyond the buzzing pagers they give you when there is a line to get a seat.

His company's new app, Nosh available on iOS and Android aims to merge the best of Foursquare and Zagat with the p2p elements of having reviews done by users who could be your friends. You can rate food at the restaurant where you eat and you can share the rating with others - the scale is 1 to 5 stars.



Are you using Lync or USING Lync?

July 18, 2011

Thought leader and noted UC analyst Blair Pleasant is skeptical that 70% of the Fortune 500 are implementing and using Lync. But Steve Ballmer tells us that 70% are on Lync. As we all know, there is a difference between using something and really USING it. Especially when you consider how many workers a typical Fortune-class company has - does a few people per 100,000 constitute real use? We need more accurate usage numbers to back up his claim.

The interesting thing is you can likely argue that almost all companions use Skype in some capacity - and as it merges with Lync - you could say virtually all companies of any size use Lync. I wonder what Blair will have to say about that.



Off to San Jose, Interactive Airport ads and Boingo: I Love this Service

July 17, 2011

I flew out of JFK as was pretty amazed to see a new interactive ad format which consists of what you may consider to be a giant tablet on the wall allowing consumers to play games on it. I didn't get a chance to see the company behind the great idea but I did see engagement as there was one person on each of the ads I spied and people watching the person play.

Boingo set me up with an account years ago and even though I am not paying for it, I gladly would (please tell me the Boingo public relations doesn't work weekends  and read comments like this ).

As I mentioned a few weeks ago, Boingo now works with GoGo Wireless - but you still have to pay extra to get access to internet while in-flight. Anyway - I didn't get charged and more importantly I didn't have to deal with the GoGo interface for logging on. I have found it to be a bit sluggish - I know, I am in a plane, what do I expect?



71% of Austin Companies Complain of Tech Worker Shortage

July 15, 2011

New Austin job fair to help match tech workers with growing tech companies

I have said before the employment market is really a tale of two worlds. In the realm where you have tech skills and experience you are much more likely to not only have a job but see your value increase. In the last few months I have seen the number of tech companies getting funding skyrocket and the trend does not seem to be slowing down as the IPO market is alive and well for tech and many even say we are in a valuation bubble in certain sectors.

Texas is one of the best states in the nation in terms of job creation - the Lone Star State is luring away business from the rest of the country and moreover, its strong tech and telecom corridors already have an entrenched group of companies and many are growing.

All this growth has led us to a point where there aren't enough tech workers, causing 71% of executives in Austin, Texas to complain that there aren't enough tech workers and 59% of these companies say the shortage has caused their companies to be held back.

Isn't this amazing? the mainstream news tells us constantly about how bad the employment situation is with "real" unemployment estimated at around 20% and still, there aren't nearly enough tech workers to go around.

As you may know, TMC's west coast ITEXPO event takes place in about two months and has moved from Los Angeles to Austin, TX this year.









Dragon Go! Shows Speech Tech is Alive and Well

July 14, 2011

One of the most interesting mini-reviews I have done was with Dragon Go! from Nuance - an iPhone app which I found to be deadly accurate in my testing. Not only did it recognize my voice with a moderately loud air conditioning unit in the background, there were occasional interruptions courtesy of gadgets and fax machines all around TMC headquarters as I tested.

Here are examples of the tests I did - you can see, I couldn't trip it up. See for yourself how it went and how this app compares to similar ones from Bing and Google.

Since Chipotle Mexican Grill opened literally next-door to TMC's HQ, I had to try a search for nearby Chipotle restaurants.The first three results were dead on.



TMC Video Crew Coming to San Jose July 18th

July 12, 2011

Dear readers, in our tireless search to bring you the latest news, the TMC video crew often visits trade shows and even cities to speak with all the companies of interest in a specific geography and/or industry.

For companies in tech, telecom and other areas TMC covers such as smart grid, healthcare, financial, etc. – please reach out to be considered for a video interview.

This is an invitation only event being offered to a limited number of companies at no cost and will take place at the San Jose Marriott from monday, July 18th – Wednesday, July 20th.

Did Social Just Make UC Irrelevant?

July 8, 2011

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered.

I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks where a billion or spend a good part of their day, is standalone unified communications now much less important? And with Google+ tying together all of Google’s activities from voice to video to Gmail and chat, will people prefer to make calls from their Google toolbar or something a PBX company provides?

Obviously Avaya with its Flare interface and Cisco’s Quad are examples of being ahead of where the consumer market eventually evolved to.

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