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IP Communications

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

Are Critics Too Pessimistic on RIM?

June 22, 2011

Obviously RIM has stumbled and the iPhone instantly changed the world of smartphones making fixed-keyboard devices less attractive. Moreover, the fact that the iPhone was more computer than email device opened up the market for serious web browsing and app usage on the go. And until recently, the Blackberry browser experience was awful.

But the PlayBook has changed all that and its interface is slick and its form factor is impressive.

Deep Facebook Integration Coming to Your Smartphone

June 22, 2011

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

Jabra Freeway Bluetooth Speakerphone Really Rocks

June 16, 2011

Somehow when Jabra sent me their new Freeway car speakerphone it came to my house instead of my office and when I opened the box I thought ho-hum – a speakerphone and unceremoniously placed it in the pile of mail which may or may not get looked at. But today I brought it to work and became thoroughly impressed with its features. Virtual surround sound, HD voice support, A2DP music streaming support, voice guidance for Caller-ID, intelligent speech recognition, motion sensing to conserve battery, 3 speakers, support for two simultaneous devices and that sound – oh that sound, you think the device must be much bigger than it is.

Telecommuting Tax: Now The States Are Killing Jobs

June 16, 2011


In August of last year I explained why there are so few jobs – in part the problem revolves around demonizing the successful by our politicians and in-part because of excessive taxation. Part of the support for my post was an opinion piece from Michael Fleischer of Bogen Communications – a company in the telecom space I have followed for over a decade-and-a-half. Some of you may think Fleischer is complaining too much and he needs to give back more of the money he earns to be fair – but you should know that in New Jersey he has to pay $74,000 so a worker can take home $44,000.  He doesn’t mention this but I will – if he then is lucky enough to make profit he could pay 50-60+% of that money back out to the government through federal and state tax as well as various fees – real estate taxes, regulatory compliance, etc.
Watch the latest video at video.foxbusiness.com

This week Fleischer was on Fox Business and isn’t any happier with the state of the US economy and has nothing for venom to spew at politicians who make it more difficult for his company to succeed.




Ericsson Telcordia Acquisition Analysis

June 14, 2011

Top 20 VoIP Innovators

June 13, 2011

Skype, the Carrier's Friend?

June 10, 2011



There are people who believe the Microsoft acquisition of Skype will make Redmond's relationship with carriers much worse but the leading internet telephony software company has been making steady progress wooing carriers. Years back at the CTIA show in Las Vegas, Chaim Haas, one of Skype's PR representatives told me the Three UK deal between his client and Skype was working out well for the carrier and moreover, the company was hoping other carriers would partner as well.

Then more recently Verizon Wireless struck a solid relationship with Skype and now, TMC's Paula Bernier breaks the story of how Canada's Telus too has partnered with Skype to among other things champion usage of the VoIP company's network and services.

Perhaps the Skype acquisition isn't all bad news for Microsoft's carrier relationships. In fact it may even do the opposite of what many pundits tell us - help Microsoft get more entrenched in carrier networks.

And certainly when you are the new underdog in the mobile world, any advantage like this one can come in handy when competing with Apple, RIM and Google.







CradlePoint Wireless N 4G CTR35 Impresses

June 6, 2011


CTO and founder of CradlePoint Gary Oliverio just sent me the company's CTR35 - wireless N portable router allowing you to plug in a USB dongle and light up a room with WiFi - where up to 16 devices can share a wireless broadband connection. And the great news is this gadget can now share a 4G connection.

I tested it with a Verizon 3G EVDO card and was able to achieve average download speeds of 1.9 Mbps downloads and 500 kbps uploads which is respectable considering I did the tests from TMC's HQ where 3G coverage isn't generally super-strong.

The router supports devices from AT&T, Bell Canada, Clearwire,
icket, Rogers, Rover, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless (Alltel), & Virgin Mobile and claims its range is about 350 feet - for WiFi. I did test the range inside of TMC's headquarters and got to about 100 feet of dense metal and electronics and found the signal started to drop dramatically. This is in line with all other WiFi APs I have seen - more or less so I would say the range of this device is comparable to any other generic AP out there and all this with a small size - about the same as two iPhones stacked. So basically - 350 feet of open air range is well within within reason based on my tests.

The device allows you to have dual SSIDs - in case you want to share a second one with guests and it has bulletproof installation - you plug it in and it works.







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